Tegfield House

24 Chilbolton Avenue, Winchester SO22 5HD
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9.7 93 Reviews
  • Tegfield House, Winchester
Tegfield House, located in Winchester, is an impressive family home filled with character, warmth and understanding. Elegant and comfortable, the homely accommodation has been thoughtfully redesigned, incorporating many original features to provide a safe, appealing and comfortable environment for its residents. Tegfield House is an extremely welcoming residential care home.

Residents benefit from outstanding care delivered by the fully trained, compassionate and caring team. Tegfield House is a very social and friendly environment and the full schedule of activities provides residents with the opportunity to enjoy arts & crafts, exercise classes, musical activities, cooking, days out and gardening. In addition, they enjoy visits from professional singers, variety acts and even some animal encounters.

Nestled in a leafy and prestigious suburb of Winchester, Tegfield House is encircled by extensive, private gardens which afford glorious views from its many windows and includes an aviary and summer house. The home offers a wonderfully cosy and comfortable setting, boasting a spacious lounge area and a restaurant-style dining room to enjoy their fully inclusive homemade meals. All 24 en-suite bedrooms are elegantly decorated and spacious. They are all fully furnished and equipped with a digital TV, telephone point and a 24-hour call bell.

Tegfield also offers a fully inclusive laundry service and access to video calling to keep in contact with loved ones.

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Care Provided by Tegfield House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Robertson (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Tegfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • Special offer - for limited time only.
    Receive up to £250 off per week for your first 24 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Tegfield House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor's accommodation may be available subject to availability


  • Parking

  • Plenty of on-site Parking for visiting family and friends.


Tegfield House Reviews (93)

Total of 93, showing 41-60
9.7

Tegfield House has a Review Score of 9.7 (9.716) out of 10, based on 19 reviews in the last 2 years. Over all time Tegfield House has 93 reviews.

Overall Experience

  • 78
  • 15
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Date Published

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Review from Karen P (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident for almost a year now and we have peace of mind that she is living her golden years in the best place. Staff are always welcoming when we visit and will make time to have a chat. I love viewing pictures of everyone having such a good time. Staff go above and beyond in my opinion
and are always happy to do so. Mum enjoys her new home and we feel like the staff and other residents are an extended family.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your wonderful words about Tegfield House.
We are so glad you and your Mum feel part of the Tegfield family, and indeed the Hartford Care family!
We shall ensure your Mum continues living her best life with us, and we will continue posting pictures to show what a happy home it truly is.


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Review from Charlotte M (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Tegfield House for over two years, and I feel so lucky that she was able to get in. She has a beautiful room where she can see the garden from both windows, and the team who have been looking after her throughout this time has been pretty consistent. The love and care she is shown,
by a team of highly professional carers who are rightly proud of what they do, is humbling. It isn't easy - as we reach the end of our lives, more and more stops working often causing immense frustration which we can take out on those closest to us or those looking after us, but the team understands that. If something has changed in my mother's care, I can ask anyone and they will know why. They are also very good at looking after me when I visit, despite everything else going on. It is immensely comforting for me to know she is in such good hands. In my view, they thoroughly deserve the 'outstanding' rating they recently achieved.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your superb review and incredibly kind words about Tegfield House. It is a pleasure for us to look after your mother and indeed you, as you are both very much part of our terrific Tegfield family.


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Review from Karen (Daughter of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy at Tegfield House. The staff are always so friendly and caring and are incredibly patient. I'm so glad that we found a place for her here. She has a lovely room as well, with a view over their beautiful garden.
They make a real effort as well with the social events that
they organise for the residents and their families.

Reply from Alison Reijman, PR Coordinator at Tegfield House

What a lovely review for Tegfield House. Thank you so much for your kind words about our terrific Tegfield team who are caring for your mother. We are continuing our activities even during these difficult times so that your mother can continue enjoying her best life with us.


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Review from Tim (Son of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with Tegfield House and the care that my Mum is receiving there. It is a very homely place and always makes me feel welcome. The Manager is excellent, hugely understanding and wise. We have been very pleased with the caring approach of the staff. Even now, when I am unable
to visit, I have confidence that my Mum is being well looked after.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you for your wonderful review of Tegfield House. It is a pleasure for us to look after your Mum especially during these difficult times. We shall look forward to welcoming you once visiting is allowed again. Your kind comments will be much appreciated by all the terrific Tegfield family.


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Review from Chris H (Son of Resident) published on 10 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been resident for last 18 months and is happier and more content then she was living on her own. All the staff at the home are caring and courteous and I am very happy with the care she is receiving.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your kind words about Tegfield House. It is a pleasure to look after your mother and we are delighted that you are happy with the way in which our terrific Tegfield team is caring for her. They will be thrilled with your lovely comments.


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Review from Susan L (Daughter-in-law of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has settled in very well at Tegfield House. The carers are very kind and always available. The food is excellent with a lovely atmosphere in the dining room. The garden is a lovely space for walking and relaxing. The residents are treated with respect and encouraged to be involved in
what is their home. We are very thankful to have found such a well run care home.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your review, Susan. We are always striving to ensure that all our residents feel that they are part of the Hartford family by getting involved in the numerous activities and enjoying all the facilities, including Tegfield House's wonderful garden.


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Review from L P (Friend of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend (95) decided that, although sound of mind she was too physically wobbly to live on her own. Her family and friends were surprised at her decision to move to a home, but Tegfield House has proved us wrong. The old lady is in a clean, comfortable room surrounded by her favourite belongings,
and is able to do all the things with her family and friends with the comfort, safety and company to return to. The staff make a real effort to ensure the physical and metal care of everybody.

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Review from Katy W (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's home is always clean, well staffed by friendly, experienced care workers and the atmosphere is calm, positive and welcoming. I can pop in anytime and staff give me updates on what Dad has been doing and who he has interacted with. The gardens and communal rooms are clean, tidy and well supplied
with soft drinks, comfortable chairs etc. I feel very grateful that Dad is being so well cared for by happy, considerate staff. They look after me too. I like the way every resident is treated as a valued and unique individual in the home community. The manager is particularly compassionate, informative and a really good leader.

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Review from David G (Son of Resident) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been extremely happy here. She loves the colourful garden and the interesting variety of activities, (such as singalongs/fireworks/cream teas and Christmas parties). It is lovely to see my mother laughing and enjoying the meals. The staff and management are extremely considerate, caring,
helpful and do everything to help my mother enjoy her time at Tegfield.

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Review from Caroline W (Daughter of Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is exceptional, personalised and individual, understanding the needs of and the underlying character of each resident - as well as how they interact, to create as harmonious a place as possible. The staff create a genuinely warm and caring atmosphere, and both the house and gardens
are beautiful - well maintained, with the feel of a real home. The food is amazing, and they put a priority on ensuring that relatives are involved as far as they want - with events and parties etc. We are always made to feel incredibly welcome when visiting. Our father moved into Tegfield House on the death of our mother - our father's carer - last year. The staff have helped our father - and us - to adjust to these new circumstances. I always leave the home after a visit, confident that my father is in the best place for him, in an exceptionally warm and caring environment, and that he is happy and settled.

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Review from Huw F (Son of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents both had dementia and moved into Tegfield House in late 2017.
My father died a year later and the standard of care and compassion displayed by all the members of staff was truly wonderful.
I couldn't have asked for better.
My mother is still at Tegfield, in the advanced stages of Alzheimer's,
still receiving excellent care.
I've no hesitation in recommending Tegfield.

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Review from Eleanor T (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we first started looking around at residential homes for our mother, Tegfield stood out as a particularly homely place. We liked the fact that Tegfield was relatively small and had a great friendly feel from the first moment you arrive. Key for us was that it felt like to sort of place mum could
make her home and we particularly loved the garden. That was a big part of our decision. The staff are fantastic and extremely caring - nothing is too much trouble.
Noticeably, low staff turnover has got to be a good sign.

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Review from R K (Son-in-law of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum only stayed at Tegfield for a short period of time, she received excellent care.
Thank you Tegfield House, management and staff.

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Review from S K (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Tegfield House for only a week but in that time, she was very well cared for, with cheerful and kind staff and a very excellent manager. She thought her room was pretty and her bed very comfortable.
She became very poorly but we know that everyone loved her and they made every effort for
her well-being.

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Review from Myra C (Friend of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a great friend of 2 of your residents.
They are very well looked after, clean and well fed.
They have been made to feel at home.
The husband has recently died but the remaining wife has had a great deal of support.
There are always activities to get involved with.
An excellent home.

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Review from Rachel R (Granddaughter of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the home and staff. Welcoming and homely environment and my nan seems very happy she especially raves about the food.

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Review from Ella D (Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and happy to be here.

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Review from Julie B (Friend of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Tegfield a very homely place to visit and feel like the residents are at ease and relaxed here. There always seems to be plenty of activities on offer too.

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Review from K D (Daughter of Resident) published on 7 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the lovely care my mother has received so far at Tegfield House; she is much happier as a result. It is a safe place for her to live and mum enjoys being with her new friends. There is a beautiful garden to enjoy as well.

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Review from Elizabeth G (Niece of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the BBQ to visit my aunt for the first time. She has been here one month. She seems happy. I was impressed by the friendly ambience, beautiful surroundings and cleanliness.
There were 7 of us, family members, we all had such a lovely afternoon.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Tegfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Tegfield House is calculated as follows: ( (166 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 222 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tegfield House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Sarah

Sarah Robertson

Job Title: Home Manager

Joined: 2023

I am honoured to introduce myself as the manager of Tegfield House. With over 30 years of experience in elderly care, I have always been passionate about ensuring people living in care homes are supported to live their best lives. This passion led me to join Hartford Care just over a year ago as the deputy manager, and I am thrilled to step into this new role.


Tegfield House is such a special place. Our home is more than just a care home; it is a family where we celebrate each individual's uniqueness, whether they are residents or staff. At Tegfield House, joy, laughter and treating everyone with the respect and level of care we would want for ourselves is something I deeply value and intend to uphold.


As we move forward together, I aim to ensure that we continue to provide outstanding care and maintain the warm, family-like environment that makes Tegfield House so wonderful. I look forward to working closely with all of you to create a place where everyone feels valued, happy, and well cared for.


Hannah

Hannah Gosling

Job Title: Head of Care

Joined: 2024

I have been working in the care sector for 10 years, 7 of which were spent at Hartford Care. I began my journey at Tegfield House as a Care Assistant, gradually progressing to Senior Care Assistant, and currently, I hold the position of Head of Care.


I enjoy working at Tegfield House because it has a warm, homely atmosphere, and we continue to grow and develop as a team. I hold NVQ Level 2 and 3 qualifications and am currently working towards completing my NVQ Level 5.


I am excited to watch Tegfield House expand and continue offering exceptional care to those in need.