Tendring Care Homes Ltd

Ringwood Road, Totton, Southampton SO40 7DY
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8.9 50 Reviews
  • Tendring Care Homes Ltd, Southampton
Tendring Rest Home offers dementia and palliative care, and is an ideal choice for long-term residential needs. Carers are compassionate and skilled in many conditions. Tailored care plans are provided to meet individual requirements.

Charming surroundings and homely interiors make for a comfortable lifestyle at Tendring, suiting the team's aims of helping each resident achieve a retirement that is comfortable and dignified.

Some rooms have direct garden access and the conservatory dining room has garden views. All rooms are en-suite and there are a wide range of activities and outings organised for residents.

Visiting for friends and family is unlimited and staff are always welcoming.

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Care Provided by Tendring Care Homes Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Tendring Care Homes Ltd
  • Person in charge
  • Leah-Ann Bond (Manager)
  • Admission Criteria
    • Mobile with 1 carer or transfer with 1 carer
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Tendring Care Homes Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All fees are negotiable and assess on care needs

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is encouraged at any time. Tendring Care Homes do ask that mealtimes are not disturbed with too many visitors, but welcome any that wishes to visit at mealtimes in a comfort of the residents room. Can arrange for visitors to have a meal with the relative if required


  • Parking

  • Off road parking available on site


Tendring Care Homes Ltd Reviews (50)

Total of 50, showing 1-20
8.9

Tendring Care Homes Ltd has a Review Score of 8.9 (8.877) out of 10, based on 6 reviews in the last 2 years. Over all time Tendring Care Homes Ltd has 50 reviews.

Overall Experience

  • 34
  • 13
  • 3
  • 0
  • 0

Date Published

50
0
3
6
44

Review from Cyril F (Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Tendring House for a couple of months while my fire-damaged home is being repaired. I could not wish for a better place to come to. The home is lovely and the management and staff are so good and kind. If I ever had to come to a care home on a permanent basis, I would wish to come here.

Reply from Leah-Ann Bond, Manager at Tendring Care Homes Ltd

Thank you so much for your kind feedback Cyril, we really appreciate it and it's been a pleasure having you here with us.


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Review from M M (Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Team work is good, always someone available to help with any issues.

Reply from Leah-Ann Bond, Manager at Tendring Care Homes Ltd

Thank you for your reveiw, we truly appreciate it.


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Review from J C (Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly. Good food.

Reply from Leah-Ann Bond, Manager at Tendring Care Homes Ltd

Thank you for your feedback we truly appreciate it.


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Review from A F (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in Tendring Care Home for just under 3 years. When she was living in her own house, she was nervous at night. At Tendring she felt safe and secure, which gave me peace of mind.

Reply from CAROL LACEY, MANAGING DIRECTOR at Tendring Care Homes Ltd

Thank you for your kind words , it was a great pleasure caring for your mother giving her the comfort and support


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Review from S H (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Tendring Care Home for nearly 3 years. She died at the age of 99 on her actual 99th Birthday. She was well cared for by all the staff, who were very king and sympathetic. She had a lovely room which was kept clean and tidy. Lovely to have everything done for you including laundry after
a lifetime of Mum looking after others.

Reply from Carol Lacey, Managing Director at Tendring Care Homes Ltd

Thank you so much for your kind words. Your mother will be very much missed by everyone, it has been a great privilege to care for her.


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Review from Elaine R (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A beautiful home, caring staff, great activities, good food, good care and compassion. Management can be a bit disorganised, have missed meetings or not follow up on actions. Not the cheapest home and there are a lot of extras, such as hairdressing, chiropodists, opticians etc.

Reply from Carol Lacey, Managing Director at Tendring Care Homes Ltd

Thank you for your kind words. The management team are quite new to Tendring but have great commitment and are looking forward to working with the team to improve and make a difference. Extras are optional and always down to the residents choice. We offer in-house extras for residents at reasonable prices but other arrangements can be made if preferred.


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Review from Georgina S (Daughter-in-law of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very happy with the care his mother has at Tendring. She became very unhappy and confused when she lived on her own. Now she is in a warm, safe environment where she has company, excellent food, music, and activities.

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Review from Diana S (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very caring towards the residents. They have provided excellent care during a very difficult time especially when visiting was restricted. They are always happy to help with any problems. Now things are returning to normal they are providing regular social events for residents
and their families. I feel welcome to visit when I wish and take my father out regularly.

Reply from Sheila Boswell, Deputy Manager at Tendring Care Homes Ltd

Thank you so much for the lovely words, we are so pleased to have your dad as part of our family!


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Review from S R (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given to my mother by the staff. My mum thinks it’s like living in a hotel. Care is provided sympathetically by the staff. Management are involved with the residents, they are hands-on all the time.

Reply from Sheila Boswell, Deputy Manager at Tendring Care Homes Ltd

Thank you. We are very pleased that you and Mum are both happy.


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Review from V G (Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have settled in living a new way of life. Have accepted the fact that I can no longer manage on my own. I am treated very well and looked after very efficiently.

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Review from M M (Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is good.
Room is clean.

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Review from Stephen C (Son of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home advertises its self as specialising in dementia care but this is misleading. As soon as my Father's symptoms move much beyond mild, the management issued a notice to quit.


The staff are extremely dedicated and made my Father's time here a comfortable stay. A good balance of interactive

activities is always available.
The management is cold and business-driven.

Reply from Samantha Weller, Manager at Tendring Care Homes Ltd

It is unfortunate that during your fathers stay at Tendring Care Home, his condition deteriorated and required more specialist care than we were able to offer during these unprecedented times. lt was decided that in the best interests of your father, he needed a higher level of care than previously when he first moved in.
We do hope your father has settled well in his new home and we think of him often.


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Review from John G (Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given by all the great staff. The home has a great atmosphere and is very homely, the staff are very kind and nothing is too much trouble. The food is always very good and I have a great choice at all mealtimes, it has a lovely dining room and comfortable lounges.

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Review from V G (Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having led an active life and been reasonably fit it has been a challenge to live a life where through mobility problems I can no longer do the things I want to do.
But with friendly staff around I feel in good hands and I'm settling into an acceptable way of life. Activities are organised in a good
friendly atmosphere and it does help to overcome the problems and difficulties we have.

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Review from P W (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a very good standard. Mum is very happy there. The staff are very good and very helpful.

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Review from S V (Sister of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found everything at Tendring to be of a very good standard. The staff are so caring and helpful. I have and will continue to recommend them.

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Review from R H (Niece of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During such unprecedented and unsettling times, confidence in the care provided to your loved one is heightened. The highest compliment I can give is that there was never a moment's doubt or worry that our relative was not receiving the very best of care, for both his physical and mental well being.
Well informed "easy to assess" communication has meant that although not physically present. The last few months have had a purpose and meaning and we as relatives have been able to "share" activities and celebrations. Excellent.

Reply from Carol Lacey, Managing Director at Tendring Care Homes Ltd

Thank you so much for your kind comments. Your support and understanding at this very difficult time has been appreciated and means such a lot to everyone involved.


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Review from Russell H (Grandson of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely rest home, with a nice relaxing atmosphere. Staff always very attentive and professional but without losing the personal touch. Various seasonal events as well which provides a lovely change for the residents, with the recent Christmas family lunch providing some great entertainment with quality
home-cooked food.
Quiet private garden area to the rear, which makes a great change of scenery, especially in the summer. Highly recommended. Nothing is ever too much trouble.
Well done Tendring Care Homes Ltd!

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Review from Heather N (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my mother has and is receiving. The staff are very kind and caring and there is always a happy atmosphere. The bedrooms are always nice and clean and the homecooked food is excellent. A lot of thought has gone into the entertainment for the residents.

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Review from Tim G (Son of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service provided by Tendring. My elderly mother has been a resident since September 2017. It took her a long time to get used to communal living since she was always self-sufficient since 2006 and lived in a flat after my father died. My only real concern is the fact the staff
are constantly changing. The best staff seem to be the ones who stay the longest.

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Current Review Score: 8.9 (8.877)

Overview of Review Score

The Review Score of 8.9 (8.877) out of 10 for Tendring Care Homes Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.377 for Tendring Care Homes Ltd is calculated as follows: ( (32 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 69 Ratings = 4.377

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Tendring Care Homes Ltd is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Leah-Ann

Leah-Ann Bond

Job Title: Manager

Joined: 2024

Leah-Ann joined Tendring Care Home in June 2024.


She holds a Level 5 NVQ in adult health and social care with over 10 years of experience in the care industry.


Leah-Ann is passionate about making a difference in the lives of our residents and wants to become the best she can be within the role.


Leah-Ann is focused and ambitious and is excited to grow with Tendring.


Maria

Maria Hennessey

Job Title: Team Leader

Maria has been with Tendring for over 10 years. Maria is dedicated to the home and the residents. Maria has a big personality and has a real passion for providing the best possible support. Maria has a vast amount of knowledge and experience and is always happy to show new residents around and make them all feel welcome.


Stephanie

Stephanie Hallas

Job Title: Chef

Joined: 2021

Steph joined Tendring in 2021 as part of our Kitchen team. Steph has a vast amount of experience providing freshly cooked meals. Steph started her career working in the local school and then joined us providing freshly cooked homemade meals to all our residents.


Frequently Asked Questions about Tendring Care Homes Ltd

What types of Care is Tendring Care Homes Ltd registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tendring Care Homes Ltd provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Tendring Care Homes Ltd have?

There are 19 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Tendring Care Homes Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tendring Care Homes Ltd to the centre of Southampton?

4.9 mile(s) as the crow flies, distance by road may be significantly further.