Tendring Care Homes Ltd

Ringwood Road, Totton, Southampton SO40 7DY
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8.9 50 Reviews
  • Tendring Care Homes Ltd, Southampton
Tendring Rest Home offers dementia and palliative care, and is an ideal choice for long-term residential needs. Carers are compassionate and skilled in many conditions. Tailored care plans are provided to meet individual requirements.

Charming surroundings and homely interiors make for a comfortable lifestyle at Tendring, suiting the team's aims of helping each resident achieve a retirement that is comfortable and dignified.

Some rooms have direct garden access and the conservatory dining room has garden views. All rooms are en-suite and there are a wide range of activities and outings organised for residents.

Visiting for friends and family is unlimited and staff are always welcoming.

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Care Provided by Tendring Care Homes Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Tendring Care Homes Ltd
  • Person in charge
  • Leah-Ann Bond (Manager)
  • Admission Criteria
    • Mobile with 1 carer or transfer with 1 carer
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Tendring Care Homes Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All fees are negotiable and assess on care needs

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is encouraged at any time. Tendring Care Homes do ask that mealtimes are not disturbed with too many visitors, but welcome any that wishes to visit at mealtimes in a comfort of the residents room. Can arrange for visitors to have a meal with the relative if required


  • Parking

  • Off road parking available on site


Tendring Care Homes Ltd Reviews (50)

Total of 50, showing 21-40
8.9

Tendring Care Homes Ltd has a Review Score of 8.9 (8.877) out of 10, based on 6 reviews in the last 2 years. Over all time Tendring Care Homes Ltd has 50 reviews.

Overall Experience

  • 34
  • 13
  • 3
  • 0
  • 0

Date Published

50
0
3
6
44

Review from A L (Sister-in-law of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law is well looked after and is happy and settled at Tendring House. The staff are very good with the residents. The food is all home-cooked and the home is always clean and tidy.

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Review from Matt C (Son of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendring is a very nice place, with friendly and efficient staff, who we trust to look after our Mum.

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Review from M L (Son of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring, helpful staff.
Always willing and able to give information about relative when asked.

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Review from D P (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care Mum receives. They understand her needs. She is happy. There is a lovely homely feel here. Staff are always welcoming.

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Review from Alison B (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Tendring Care Homes for over a year now and I am so happy we chose this home for her. The staff are wonderful and mum has settled really well. I am particularly impressed at the amount of activities mum gets to do and the entertainment they have there. It really seems
like home now for mum and me when I visit!

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Review from John H (Son of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum settled very quickly in this care home and has remained happy and cared for ever since. The residents are entertained with many activities.

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Review from Hilary A (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendering is a very good home. The staff are all extremely pleasant, genuine and caring.
The residents have lots of entertainment and good food.
Mum has a lovely bedroom with a nice view of the back garden. She has made lots of friends there and seems quite content and happy.

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Review from Jo D (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always made welcome when we visit our mother, always unannounced. She is well cared for and not forced to do anything she doesn't want to. She is, however, encouraged to participate in activities and usually does.
Healthwise, staff are extremely professional. Quick to notify relatives and medical
services if there is a problem. Mum has been well looked after for 6 1/2 years at Tendring.

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Review from Michael L (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The vast majority of my visits to Tendring are spontaneous and I have always found my mother well cared for. The excellent staff have to work around space and room layout not made east by the previous house design. I have, however always found them conscientious, helpful, cheerful and above all caring
about the residents well being. improvements (especially in the dining area) have created a more pleasant and fresher feel to the home. Thank you Tendering.

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Review from Michael C (Son-in-law of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Tendring to live up to all of my expectations as described by several families who have used the home in the past. Management and staff have been kind and helpful throughout my mum-in-law's stay and I challenge anyone to say they would find better. I could see myself as a candidate in a
few years time.

Reply from Carol Lacey, Managing Director at Tendring Care Homes Ltd

Thank you for your very kind comments, it's a great pleasure.


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Review from L C (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We could not have asked for more kindness towards my mum and ourselves while visiting. We were always welcomed warmly.

Reply from Carol Lacey, Managing Director at Tendring Care Homes Ltd

Thank you so much.


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Review from Mollie D (Respite Resident) assisted by family/friend published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had very good care and hope if I am well enough in the future to go back if there is a room available.

Reply from Carol Lacey, Managing Director at Tendring Care Homes Ltd

Thank you for your kind words. We hope to see you back in the near future.


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Review from Breena W (Daughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was assessed while in hospital as she couldn't return home because she required constant care and was in constant danger of falling. She has dementia. The home agreed to take her in November 2017. In March 2018 they gave her notice to leave as she required too much care - i.e. constant care
and she wanders. When I queried this they said that they only deal with mild dementia cases - she was already past this point when she was assessed by them. I have had to find a new home for her and am concerned about the upheaval for her as she is very confused. Fortunately, I've found a better care home that also says it caters for dementia sufferers, but they appreciate what dementia means and that she will need constant care. They have pads installed so that they are warned when a resident stands up from their chair or tries to get out of bed - something that Tendring does not have.

Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

It is unfortunate that during your mothers stay at Tendring Care Home, her condition deteriorated and she required more specialist care. We worked very hard with both the GP surgery and the Older Persons Mental Health Team, but it was decided that in the best interests of your mother, she needed a higher level of care than previously. Your mother did have an alarm mat in place during the entirety of her stay and we were able to monitor her movements. We do hope she is settling in her new home and appreciate that this was a difficult decision for all of us.


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Review from Susan F (Daughter of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Tendering Rest Home on 30th December 2017 for 1 month's respite, mainly to get her strength back after 1 month in hospital following broken wrist and arm. Mum was treated with the utmost care as she said: "treated like royalty". If the time comes and mum does need to move into care,
Tendering Rest Home will be the first enquiry for residency. I would recommend the home to anybody.

Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

Thank you very much for your kind comments.


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Review from Betty R (Respite Resident) assisted by family/friend published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with all aspects of my stay at Tendring Rest Home. All staff were very caring and attentive. Couldn't have been better looked after.

Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

Thank you very much for your kind comments, it was a great pleasure to aid your recovery.


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Review from Velma L (Daughter-in-law of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homely, clean, safe, caring, dignified, happy, supportive, excellent food! All the above describe Tendring Rest Home!

Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

Thank you for your support and kind words.


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Review from Linda M (Daughter of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really worried about Mum going into a care home, but I am so happy we chose Tendring, the care is exceptional. The staff are very caring and always upbeat. There is always entertainment and things to do, craft etc. Mum has never looked so well and I have total peace of mind.

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Review from H P (Resident) assisted by family/friend published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Changing from one's own home to care has been strange at times but the staff and management are very good at helping me settle in. I find it easy to work with the staff and they do everything they can to make things easy and enjoyable despite my health problems (poor sight and mobility).

Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

Thank you for your kind comments.


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Review from Lorraine H (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care provided to my elderly father in the 10 months he has been at the home. At 95, it was a tremendous wrench to have to move into care but the room is very suitable and the staff have made everyone welcome and ensured that has settled well. There is plenty of entertainment
which are optional (dads sight is bad so not all are suitable). Overall, we feel very lucky to found such good care.

Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

Thank you very much for your king comments, it is a great pleasure to be looking after your father.


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Review from Lou B (Friend of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome, all clean and very organised. Everyone staying here are very happy.

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Current Review Score: 8.9 (8.877)

Overview of Review Score

The Review Score of 8.9 (8.877) out of 10 for Tendring Care Homes Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.377 for Tendring Care Homes Ltd is calculated as follows: ( (32 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 69 Ratings = 4.377

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Tendring Care Homes Ltd is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Leah-Ann

Leah-Ann Bond

Job Title: Manager

Joined: 2024

Leah-Ann joined Tendring Care Home in June 2024.


She holds a Level 5 NVQ in adult health and social care with over 10 years of experience in the care industry.


Leah-Ann is passionate about making a difference in the lives of our residents and wants to become the best she can be within the role.


Leah-Ann is focused and ambitious and is excited to grow with Tendring.


Maria

Maria Hennessey

Job Title: Team Leader

Maria has been with Tendring for over 10 years. Maria is dedicated to the home and the residents. Maria has a big personality and has a real passion for providing the best possible support. Maria has a vast amount of knowledge and experience and is always happy to show new residents around and make them all feel welcome.


Stephanie

Stephanie Hallas

Job Title: Chef

Joined: 2021

Steph joined Tendring in 2021 as part of our Kitchen team. Steph has a vast amount of experience providing freshly cooked meals. Steph started her career working in the local school and then joined us providing freshly cooked homemade meals to all our residents.