Stroud House

Rothercombe Lane, Stroud, Petersfield GU32 3PQ
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9.8 41 Reviews
  • Stroud House, Petersfield
Stroud House: Nestling near the foot of the Downs is in the heart of the South Downs National Park. The small, homely Home, can care for just 25 people, fitting the sensitive needs and feelings of those living with dementia. Their aim is to provide a strong sense of community and the best tailored care on an individual basis.

To do this they focus on feelings and cherish each person’s unique life and character from the moment they join their family. They find that this deeper understanding allows them to stimulate mental health as well as looking after physical needs.

The home has been adapted to provide a safe secure environment for dementia. With most rooms on the ground floor, assisted baths, a wheelchair accessible shower room and a beautiful secure garden.

They provide fresh nutritious and tasty home cooking from professional chefs who know everyone and their specific dietary needs. Plus, outings, musical events, specialist diversional therapy, birthday parties, and personalised activities that are intrinsic to daily life.

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Care Provided by Stroud House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Samantha Oliver (Manager)
  • Admission Criteria
    • Above 65
    • Ages 65+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (9)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1995
    • Number of floors: 2

Funding & Fees Guide for Stroud House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500

  • Fees are dependant on the level of need and the location and facilities in of the room. (ensuite, ground floor)
  • (these prices are only a guideline, please contact Stroud House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is anytime - although it is advisable to avoid lunch time between 11:30- 13:30.


  • Parking

  • Free car parking onsite


Stroud House Reviews (41)

Total of 41, showing 21-40
9.8

Stroud House has a Review Score of 9.8 (9.769) out of 10, based on 24 reviews in the last 2 years. Over all time Stroud House has 41 reviews.

Overall Experience

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Review from Paul C (Son of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for four years. I have nothing but praise for the management and staff who seem to really care for my mum and carefully consider her needs. I would not place her anywhere else. After a spell in hospital during which my mum deteriorated, they looked after her really well and
brought her back to good health. The rooms are a little shabby, but the care provided is excellent. Considering that most residents have dementia I am impressed that no matter when I visit, all the residents seem happy and clean.

Reply from Latasha Jarrett, General Manager at Stroud House

Thank you for your review, Paul. We are delighted you are happy with the care your mum is receiving at Stroud House. Refurbishment at Stroud is underway, we are confident you will like the results and we welcome any feedback on your next visit.


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Review from Steven C (Son of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Stroud House for nearly two years. In my experience, her care has been excellent. Mum, by the way of example, went into the hospital very poorly and acquired bedsores while in the hospital. Upon return to Stroud House, she was given the care she needed to recover completely
from her bedsores. Excellent.

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Review from Lyn H (Wife of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been treated with great kindness and the home has gone out of the way to provide an environment that reassures - for example, ensuring that cricket is always available on TV and providing the good food that he likes. The staff have all been very kind and patient, especially while he was
getting used to the home and new faces.

Reply from Paul Rogers, Proprietor at Stroud House

Thank you for your review, our staff pride themselves on the personalised care they provide and it is always nice to have this recognised.


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Review from Alison M (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away peacefully at Stroud House in May. Our heartfelt thanks go out to all of the wonderful staff who were so kind and caring to her from the word go. They went above and beyond to ensure that she was always as contented and happy as she could be, especially as her health deteriorated.
We, her family, are so grateful for the enormous support we were given during the last few days of her life, which made an incredibly sad time so much easier to bear.
I would heartily recommend Stroud House to anyone who is suffering from or who has loved ones suffering from dementia; you are not just in safe hands - you are in the caring hands of staff whose compassion knows no bounds.
The staff are always encouraging the residents to be as independent as they can to maintain their interest and join in with favourite activities, whilst being treated with respect at all times. Contact with families is excellent, we were always kept in the loop with what was going on.

Reply from Paul Rogers, Proprietor at Stroud House

Dear Alison, thank you for your kind review. I know the team at Stroud House really appreciates it when the great care and support they provide is recognised.


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Review from Alex H (Daughter of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly about Stroud House. Mum was there for about sixteen months and was always treated kindly and with respect, even when her behaviour was challenging. She was encouraged to be as mobile as possible, and she particularly enjoyed quiz afternoons and visits from the small animals.
The staff were always professional and genuinely cared about the residents. As family members, we were always made to feel welcome, and communication was excellent. During Mum's final weeks, the staff showed great kindness and empathy to my brother and I, which made a truly difficult time much easier.

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Review from N A (Granddaughter of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, clean home.
All the residents seemed happy.
My nan was very settled and relaxed.

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Review from J H (Son of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Stroud House is a very caring environment for my mother. She is well supported by caring staff and management. Lockdown has been very difficult for both clients, relatives and staff alike, Stroud House has always followed Government rules to the letter. I have no hesitation in recommending this establishment
to anyone who has a relative with dementia.

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Review from Sheila R (Sister of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that our sister gets in Stroud House. Every carer seems to know our sister and what she has been up to and eaten each day. Very important as she doesn't eat very much. They seem to have underlying patience - not easy with my sister, who won't allow them to carry out simple
hygiene like showering.

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Review from Richard S (Son of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for the care they gave towards my mother in the 5 years she was a resident at Stroud House, always caring and compassionate, never had any doubt she was very happy there.

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Review from Tracy M (Granddaughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing staff dedicated to the residents. Very well-loved and looked after. No complaints what so ever.

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Review from Sheila H (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Stroud House treated my mother with great care, dignity and love. The care exceeded our expectations. We were kept informed by the staff at all times. We had peace of mind that my mother was in good hands.

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Review from R H (Niece of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As visitors, we always received a friendly welcome and staff were always willing to discuss any aspects of the care of our relative. The home was good at keeping us informed of any changes in health or care needs. We sometimes made unannounced visits and always found the home clean and well maintained.
Our relative's room was always found clean and tidy, and her belongings were treated with respect.

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Review from V P (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received very good care throughout her time at Stroud House. In particular, she was cared for with sensitivity and attention during her end of life. The care staff are exemplary, work as a team and support each other. Residents are clean and well looked after, laundry is done regularly and
items rarely go missing. The care is second to none. The facilities and ambience could be better.

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Review from J J (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been living at Stroud House for nine and a half years. She has received the best care anyone could wish for. My mum isn't always the easiest of people living with dementia but the staff are really good with her, always meeting my mums needs.

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Review from M C (Wife of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst Stroud House was scruffy, the level of care given to my late husband's short stay was second to none. The staff gave my husband a level of care over and above the line of duty, and on many occasions, the manager and her staff stayed on well after their shifts had finished. The staff were also
very courteous to myself, my husbands family and friends.

Reply from Paul Rogers, Managing Director at Stroud House

Dear Mrs C, thank you for your review and recognition of the amazing work that our staff do, I know that they appreciate this. I am sorry that the home was not in the best condition. This is mainly because we were expecting to start some building work, as this has been postponed we have restarted our refurbishment program.


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Review from L B (Granddaughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New care home manager in post wanted to do a care review with my grandmothers next of kin. We discussed her care in general, and recent hospital admissions and any other info or concerns we had. She was excellent in addressing any queries or concerns we had and proactive in implementing any suggested
care practices. Since new care home manager arrived my grandma (with advanced Alzheimer's) is far less confused, more alert and engaging. She was underweight, but with review of her nutritional care and implementations of food changes, she has gained 15% of her body weight and eating better. The staff all clearly care for her and us is so appreciated.

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Review from A K (Husband of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first review.
On all my visits to see my wife who is a resident. On my visits I have been welcomed with courtesy and kindness.

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Review from Paul S (Son of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is in a quiet safe location, security is good and the gardens for residents are lovely. The staff are friendly, helpful, professional, and the food is very good. The care provided for my father has been excellent and the staff have a genuine interest in his well-being. Many thanks to the team.

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Review from Suzanne D (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Stroud House after weeks in hospital, on the orders of Social Services, and I wanted her back home with us as we had cared for her for 13 years. I found the experience very distressing but the staff at Stroud were so wonderfully caring and supportive of both Mum and myself. I have
now come to terms with Mum being in care, due to the wonderful level of care and support she receives. I am so pleased that we chose Stroud. The location is lovely too.

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Review from Alan B (Husband of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In view of the fact that my wife has lost her sight, it is encouraging to see her joining in with various activities eg., entertainment, quizzes and games etc.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Stroud House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Stroud House is calculated as follows: ( (221 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 277 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stroud House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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