The Warren Residential Lodge Ltd

Cherque Lane, Lee-on-the-Solent PO13 9PF
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8.7 13 Reviews
  • The Warren Residential Lodge Ltd, Lee-on-the-Solent
The Warren Residential Lodge Ltd is registered to offer skilled personal care to older people, being a purpose-built facility that is ideal for long-term residential care and for getting quality contributions from care professionals.

Here at Warren Residential Lodge in Lee-on-the-Solent they pride themselves on offering all of their residents a personal and caring service that is second to none.

Warren Residential Lodge is a well established, privately family-owned Care home Located in the beautiful seaside village of Lee-on-the-Solent, approximately one mile from the Local High Street and Seafront, and close to HMS Daedalus.

Warren Residential Lodge is owned by Mr A Walsh and is managed by a full time Manager & Director. Staff are committed to providing person-centred care within a warm, homely environment that strives to meet the individual needs of the clients and support their families.

Warren Residential Lodge is a registered home and complies with all regulations under the Health and Social Care Act 2008 and the Quality Care Commission (CQC).

They can provide long term & respite care, rehabilitation & palliative care.

All workers are fully trained and qualified, available 24/7 and also offering respite packages. Service additions include pets by arrangement and numerous activities.

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Care Provided by The Warren Residential Lodge Ltd

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • The Warren Residential Lodge Ltd
  • Person in charge
  • Kim Jackson (Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for The Warren Residential Lodge Ltd

  • Weekly Charges per Person
    • Self-Funded Residential Care £918 – £1,100
    • Self-Funded Residential Dementia Care £918 – £918
  • (these prices are only a guideline, please contact The Warren Residential Lodge Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • In-line with Guidance the home are only accepting visits from named visitors through a booking system which includes an on-site LFT. This is reviewed regularly.


  • Parking

  • Free Car park on-site


The Warren Residential Lodge Ltd Reviews (13)

8.7

The Warren Residential Lodge Ltd has a Review Score of 8.7 (8.651) out of 10, based on 3 reviews in the last 2 years. Over all time The Warren Residential Lodge Ltd has 13 reviews.

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Review from Richard L (Stepson of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my stepdad's home for over three years until his sad passing. He was treated by all the staff with utmost respect love and care they truly loved him and were so sad about his passing. Whenever I visited him the staff were always friendly and welcoming, he would always praise the staff for how
kind they were to him and how he loved the food every day that was on offer, especially his scrambled egg every day for breakfast! Although he didn't always interact with the activities, the staff went above and beyond to ensure that there were always activities and themed days that made all the residents feel so special. He loved feeding the lambs, peeling the potatoes and even got to practice his golf swing. Despite his deteriorating health all the staff were determined to keep him here as this was his home and cared for him with love and dignity. The Warren is truly a special place and would recommend it to anyone who has to make a difficult decision to place a loved one into this environment.

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Review from Andrew G (Grandson of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a regular visitor of a close relative who was a resident of The Warren for two years, I feel that I am in a position to leave this review. Great location for quiet walks, a beautiful lounge, beautiful food, a service dog, activities, and a Christmas disco, all the things you would hope for
a loved one. What stood out to me though was the genuine, kind and caring staff for whom nothing was ever too much trouble. I would not hesitate to recommend The Warren to someone who is at a point where they need to make that difficult decision. Thank you to you all.

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Review from Keith C (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for five weeks now and she is so happy. The management and staff are amazing. When I ask Mum if she wants to go out for a drive or visit the shops, she says no! She is frightened that she may miss some of the activities that are going on in the home. That tells me she
is really relaxed, happy and settled. One happy son.

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Review from Marie B (Granddaughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Warren Residential Lodge is family run and you feel that from the moment you step through the door. It has a home-from-home feel, wonderful home-cooked meals and an abundance of activities with dedicated caring staff.
My grannie was a resident at The Warren for four years and thoroughly enjoyed
her time there. The Warren became my grannie's second family and it was wonderful visiting and seeing how happy she was there. She loved you all.
You are all amazing and as a family, we can’t thank you enough for being there when we couldn’t, during the pandemic, for my grannie.
At the end of last year, my other nan moved into The Warren and we wouldn’t have considered anywhere else. The difference in my nan since she has moved in is lovely to see. It’s the magic of The Warren!

Reply from Kim Jackson, Director at The Warren Residential Lodge Ltd

Thank you, Marie, we are so pleased that you have provided such positive feedback on our service and it has been a pleasure to work with both of your grandmothers. Thank you again. Kim.


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Review from Anne B (Daughter-in-law of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at The Warren Residential Home for four years and she was very happy there.
We loved the fact that it's a real home from home, spotlessly clean and is all on one level too, making everything from Mum's care and well being to our visits very calm and relaxed.
The fresh home
cooked food is a huge bonus and Mum loved being asked each day what she fancied to eat, nothing is too much trouble and we always had peace of mind that Mum was in safe hands.
The staff are so welcoming, and their kindness and caring dedication to the residents and families permeates throughout the home.
We didn't look any further when we found ourselves needing help quite urgently with my mother-in-law, the management and staff couldn't have been more helpful at such a stressful time, she is now also settling in nicely there.
Highly recommend, The Warren really is the jewel in the crown of care homes.

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Review from A K (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault The Warren Residential Lodge. The staff are amazing. You know they are really busy but they do not rush the residents. Mum has been here for eighteen months now, and she really is looked after well which is wonderful for both her and the rest of the family.

Reply from Kim Jackson, Director at The Warren Residential Lodge Ltd

We are so pleased you chose us for the care of your loved ones not only once, but twice. Thank you so much for your review and thank you for your ongoing kindness towards the team.


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Review from Marlene T (Wife of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been to the Warren on a number of occasions, so when he told me he would like to stay permanently I felt so relieved. It is like home from home that staff are so dedicated and caring and nothing is too much trouble.
It gives me peace of mind knowing he is in capable hands and well cared
for.

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Review from P R (Son of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Warren is a family run business with a family value that permeates through its caring staff. Residents do feel at ease, being able to arrange their rooms to their satisfaction (where room permits), making it a home. The same level flooring throughout is of benefit to all, thus increasing safety
all round. Ambient noise can be an intrusive element from time to time, but cleanliness is excellent. Before deciding on residential care, this establishment should be reviewed.

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Review from Jane H (Daughter of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum moved in here in March 2017. We were very happy with the care she received while she was there and found most of the care staff to be very kind, caring people. Mum went into hospital in September and was in for over a month. Mum's needs changed due to her medical condition. What we found very upsetting
was that no one from this home went to assess Mum in hospital. They just made the decision she could not go back over the phone after a short conversation with hospital staff, so their decision was based on one person's opinion.


Once this was decided they called us and said she couldn't go back and we needed to clear her room as social services were no longer contributing to her care and for every day her things were still there she would be charged the full rate. Therefore that evening my sister went and cleared the room which was very distressing, straight on top of the bad news about our mum. They had 5 empty rooms at the time so there was no need for this frankly unkind and uncaring attitude.


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Review from M E (Son-in-law of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm friendly environment.
A 'care' home taken seriously.

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Review from M R (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care given to my mother. The staff are friendly and always available to speak to. Friends and family who visit mum always say how happy and well looked after she is. It would be nice to see a few more activities being arranged in the lounge i.e bingo etc but I appreciate how hard
the staff are working and maybe not always possible to arrange. But a big thank you for looking after mum so well.

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Review from Anne H (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the home is reflected by my response to the questionnaire below.
My response to those which are not marked as "excellent" are as follows: -
Facilities and cleanliness are satisfactory.
Food/drink - Is satisfactory but more variety would be better.
Activities - A bit more variety
could be used.
Safety/security - This has been recently improved.
Value for money - As stated below.

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Review from Margaret H (Daughter of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a warm and welcoming atmosphere with staff that are friendly, efficient and approachable, nothing is ever too much trouble.
My mother is a retired nurse and has nothing but praise for the staff which I feel speaks volumes in itself. They are a credit to their employer and should feel proud
of the standard of care they deliver.

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Current Review Score: 8.7 (8.651)

Overview of Review Score

The Review Score of 8.7 (8.651) out of 10 for The Warren Residential Lodge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for The Warren Residential Lodge Ltd is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.734 Points relating to the number of positive Reviews for The Warren Residential Lodge Ltd is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 3 Positive Reviews ÷ 6.2 = 0.484

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Kim

Kim Jackson

Job Title: Director

Joined: 1997

Kim has worked for the Warren since 1997 and has worked her way from A Care Assistant through to Management in this time, eventually becoming Director in April 2019. Kim is The Grandaughter of the owner, and prior to becoming employed here in 1997 at the young age was often spotted playing in the Grounds or keeping the Residents Company in the Main Lounge.


Kim has a demonstrated history of working in the Residential Care Industry and Holds An NVQ level 5 in Leadership for Health and Social Care . She is Skilled in Safeguarding, Mental Capacity, Infection Control, Care Plans, First Aid, Medication Administration, Team Leading & Recruitment.


A big Lover of Animals & Nature, in her Spare Time Kim enjoys tending to her dogs and Smallholding, Gardening, Socialising & Baking and is currently training in Herbal Medicine & Foraging.


David

David Mills

Job Title: Registered Manager

Joined: 2011

David has worked for The Warren since 2011, Starting as A Care Assistant and quickly progressing into a Senior Role due to his extensive Care Career which began In 1997 and includes roles such an NVQ assessor and trainer.


Registered Manager since April 2019, David is NVQ level 5 trained in Leadership for Health and Social Care, and is Skilled in Manual Handling Training, Safeguarding, Mental Capacity, Infection Control, Care Plans, First Aid, Medication Administration, Team Leading & Recruitment.


In his spare time David enjoys socialising, spending time in his garden & reading.


Frequently Asked Questions about The Warren Residential Lodge Ltd

What types of Care is The Warren Residential Lodge Ltd registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Warren Residential Lodge Ltd provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Warren Residential Lodge Ltd have?

There are 31 Single Rooms.

What are the Facilities & Services at The Warren Residential Lodge Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Warren Residential Lodge Ltd to the centre of Lee-on-the-Solent?

0.8 mile(s) as the crow flies, distance by road may be significantly further.