Westlands Care Home

Headmoor Lane, Four Marks, Alton GU34 3EP
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9.9 78 Reviews
  • Westlands Care Home, Alton
Westlands is situated in a tranquil rural location, close to the historic market town of Alton within easy reach of Winchester. It is set within the beautiful landscape of Hampshire, in the village of Four Marks.

The vision is to ensure that each resident is provided with the highest standards of person-centred care. It delivers care that promotes choice, independence and dignity; giving residents time to enjoy their lives in a caring and supportive environment.

It has a dedicated care team here at Westlands trained in all aspects of care including specialist dementia care.

It is delighted to provide 53 bedrooms, all with private ensuite facilities and with views of the picturesque garden and quaint courtyard. The lounges, dining areas and conservatory are all colour co-ordinated and have been created to encourage residents to have independence and space to make new friendships within a comfortable homely setting.

It provides a variety of activities such as arts & crafts, baking, gardening, exercise classes and music therapy; to benefit the physical, mental and social well-being of all residents. Westlands provide a luxury hair salon for all residents. It is the perfect space to feel pampered and to relax. It also offers private dining for residents and their families within the Memory Cafe and conservatory.


The specialist Life Skills Kitchen enables residents to carry out everyday tasks and maintain a level of independence by cooking and preparing food and washing up. Residents are supported by the chef and the care team. The new Memory Cafe has been created as a unique retreat for residents to relax and socialise. These popular facilities are an excellent addition to the home.

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Care Provided by Westlands Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Westlands Care Home Ltd
  • Person in charge
  • Helen Brown (Registered Home Manager)
  • Admission Criteria
    • NHS referrals, Adult Services Referrals and Private Referrals
    • Ages from 18 to 106
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Westlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,450
    • Self-Funded Residential Dementia Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,450

  • Fees may vary dependent upon assessment and dependency.
  • (these prices are only a guideline, please contact Westlands Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home try to protect meal times so would prefer visits between 10.30-12.30 and 13.30-16.00, however, they do continue to allow visits outside of these times as needed.


  • Parking

  • Two large car parks in front of building


Westlands Care Home Reviews (78)

Total of 78, showing 1-20
9.9

Westlands Care Home has a Review Score of 9.9 (9.897) out of 10, based on 19 reviews in the last 2 years. Over all time Westlands Care Home has 78 reviews.

Overall Experience

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  • 26
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Date Published

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Review from D K (Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff both welcoming and professional.
They are attentive to all my needs and do all they can to facilitate those needs.
I have complete freedom of movement and communication outside the home.
The accommodation is comfortable and clean and privacy is assured.
It is a pleasure living
here.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you for this review. Staff are more than happy to support you, here at Westlands, we are so pleased that you enjoy your freedom and living here too.


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Review from Rosemary P (Friend of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The minute you walk into Westlands, you feel it - the welcome, the cleanliness, the excellent care and friendliness of staff. It is very homely throughout with home-cooked meals and nicely decorated and furnished rooms that offer comfort and security to all who reside there. I've also been very impressed
by the huge variety of entertainment and stimulation offered on a daily basis. Westlands is set in gorgeous countryside with a large garden to relax in and view nature. It is the perfect place to call "home".

Reply from Helen Brown, Home Manager at Westlands Care Home

This review is absolutely wonderful, thank you, Rosemary, kind regards


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Review from Lynn H (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law lived at Westlands for nearly 4 years before she died in December and to say the care and attention she received was second to none is an understatement. Without exception all the staff and management were professional, extremely patient and very kind to her despite that her dementia
did present them with some challenges. In my opinion they deserve a medal for what they do, as they provide a loving and comfortable environment for all the residents.

Reply from Helen Brown, Home Manager at Westlands Care Home

Lynn, this is wonderful, we will miss Mum greatly and the family too. Take great care of each other. Kind regards, Helen


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Review from Helen L (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Westlands Care Home since March 2024. He has mixed dementia and has difficult mood swings where he becomes very agitated. The staff at Westlands know how to treat him and make sure he is safe. They are very patient with him, positive, professional and supportive and totally understand
what his needs are. All the staff are friendly when we visit and you can see how caring they are. The home provides entertainment for the residents and activities to keep them busy if they want to join in. I would definitely recommend this Care Home.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much Helen for this wonderful review. Dad is a pleasure and we are more than happy to support him with his changing needs.


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Review from Andrew C (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Westlands for about 3 months and is now so much more settled than in her previous care home. Her dementia does present challenges but the manager and staff have dealt with this in the most professional and caring way and she is now far less agitated and and far more content. She told
me the other day that the home was very nice. I can't thank the staff enough for the attention and care they have given her.

Reply from Helen Brown, Home Manager at Westlands Care Home

Westlands staff really thank you for this wonderful review, Andy. Mum is a pleasure and it is great to know that you have confidence in our care, it makes our roles that little bit easier.


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Review from L R (Wife of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this wonderful care home for 14 months now and has settled in very well with the help of the amazing staff, all staff, office and maintenance people. There are plenty of activities and entertainment plenty. It is a relatively small care home which has lovely outside space.

Reply from Helen Brown, Home Manager at Westlands Care Home

Your lovely words are amazing and all the staff thank you too, a wonderful review from you, hubby is a treat.


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Review from E R (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had to place my dad here in an emergency, unfortunately, but all the staff have been very welcoming and friendly. It's a small care home with fields and trees surrounding it, which makes for a nice visit to take my dad outside as he loves, great entertainment on a regular basis and many activities.

Reply from Helen Brown, Home Manager at Westlands Care Home

The whole team are amazed at such a lovely review, thank you so much. Dad is a lovely to support, so happy and always smiling.


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Review from Holly C (Granddaughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely outstanding. The care the staff give to each individual resident is brilliant. They involve all family members and all staff get involved with events one way or another. My grandad has been here for a year now and every time I visit him he is full of smiles and gets up to
give me a big hug and kiss.
They deserve 10 star rating if it was such a thing.

Reply from Helen Brown, Home Manager at Westlands Care Home

This is amazing, thank you so much. Always a pleasure looking after Grandad.


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Review from C R (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Westlands for nearly three years now and we couldn't be more happy with the level of care he's been given. He settled in straight away due to the kind and caring staff. In fact, the staff have hardly changed in the time he's been there, which goes to show what a great team they
are and what a great place it is! It feels more like an all-inclusive hotel either food and entertainment around the clock! The manager and her team are truly amazing! Everyone from the office staff, kitchen staff and the laundry staff appear to know all the residents' names and genuinely care for them. It really is a great team and we've always been delighted with the level of care that our father has been given. I have even recommended a friend's mum to Westlands too, it's that lovely a place! Thank you for all you continue to do.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much for your lovely words, we really do enjoy the company of your dad and supporting him as we love seeing you and the family.


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Review from Karen S (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so nice. My mother is well cared for, and everyone is friendly and helpful. Thank you.
It is a nice home, and my mother is very happy.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much for this review; it is a real pleasure to care for your mum.


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Review from Wendy O (Sister of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 2 years my brother who is suffering from Alcohol Related Brain Damage which presents itself as dementia has flourished under the care of the Westlands team. Their commitment to stimulate, entertain and care for their residents is second to none.

Reply from Helen Brown, Home Manager at Westlands Care Home

This review is amazing and we thank you very much for taking the time to do this, your brother has really made great progress and is enjoying our home.


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Review from Carolyn H (Daughter of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this nursing home for 4 years, he has always been very well looked after. He can be difficult at times due to his dementia however the staff here are so helpful and kind and I could not ask for a better home for him to live in.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much for your lovely comments and for entrusting us with Dad's care.


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Review from Marian P (Nephew of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly uncle was admitted to Westlands from hospital during Covid and we had planned to move him to our local care home. However, we are so glad we decided not to move him as the care he received from all the staff was outstanding. It was a very anxious time, as our uncle was an independent old
chap who lived in the house he was born in, but to our relief he settled in quickly at Westlands. Sadly, he passed away this week, but It was a huge comfort to us knowing he had received the best of care throughout his 2-year stay. I have often been upset and tearful when visiting, but I am so grateful for the kindness and help shown by the manager and her team.

Reply from Helen Brown, Home Manager at Westlands Care Home

We will miss your uncle and you as a family. We are sad that you will not be popping by so much as you became a good 'friend' of Westlands. Take great care and maybe phone every now and again if you can. We really value this wonderful review, it really was our pleasure. Love and respect from Manager and the team.


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Review from M H (Sister of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was fortunate to be admitted to Westlands following a hospital admission. We thought we had lost him to dementia. He was barely able to stand and was disoriented, quiet and distant. He was deemed not to have the mental capacity to manage his finances. The home's manager immediately recognised
his presentation was in part down to depression. Today, after just over a year, he is being discharged to a warden-controlled flat. The care, encouragement and support by management and the entire care team have been second to none. As the medication began to work, they were able to build his physical strength so that he regained the ability to walk and now just relies on a stick for a little confidence. The staff through activity, verbal stimulation and encouragement brought him back mentally so he has regained the mental capacity to deal with his affairs. He literally has a second chance at life, and as a family, we are so grateful. Thank you.

Reply from Helen Brown, Home Manager at Westlands Care Home

What a wonderful review. The team are very proud of your brother and themselves; you are so right, a second chance at life now. We will miss you all and the chats with you, such a lucky man to have such a caring family. Best wishes.


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Review from Barry W (Son of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A place that handles life’s difficult illness, professionally, with a smile and with dignity. The whole team work together making my father’s life as comfortable as possible.
With a wide range of entertainment and activities that keep him occupied in his own little world.
Thank you.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you for taking valuable time to complete this review for us, we really do appreciate your lovely comments.


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Review from Sheila L (Wife of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Westlands Care Home since May 2023.
When I visited before he was admitted I was so impressed with the staff and their welcome to me.
My husband settled there very quickly and the staff are so caring for his needs. I love their relationship with other residents too,
they truly understand that everyone is different.
There are so many activities and events being organised on a regular basis which is stimulating for everyone. I love seeing people joining in, even if their mobility is limited. My husband loves it and the events are diverse so there is always something happening to suit most people.
I cannot fault the care provided by the staff, every consideration is given to people’s individual needs. As I was my husband’s only carer for over 17 years, I am reassured that everyone is looking after him so well.
I don’t know another home that provides such a wonderful caring service with more than making sure the residents are comfortable.

Reply from Helen Brown, Home Manager at Westlands Care Home

Sheila, what can I say?, this review is truly amazing and we are so very pleased that you have the confidence to care for your dear husband, we will continue to make Westlands a fun home that is caring and stimulating and at the same time making it home from home for families too.


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Review from Rena S (Wife of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband transferred from the hospital to Westlands. During his seven-week stay, we realised that the entire team at Westlands fully deserved the high praise given to them by those with much longer stays than his. In the course of dealing with their various needs, they also managed to respect and
foster residents' sense of independence. To achieve all this, plus a touch of humour says much for the culture of Westlands. This is a happy, caring environment.

Reply from Helen Brown, Home Manager at Westlands Care Home

Hi Rena, thank you for this wonderful review. Not only will we miss him and his exercises in the morning, dancing to music in front of the TV, but we will dearly miss you, always so loving and caring, both of you. We are also so pleased that he recovered well and was able to return home. What a wonderful outcome for you all. Please keep in touch and visit as you can.
With much love and respect.


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Review from Sarah E (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Westlands from 2020 to his death in 2023. Having been diagnosed with dementia, Dad settled happily into life at Westlands. The difference in him was remarkable - no longer did he seem stressed or uneasy, as he had done when living with us and in sheltered housing. He began to enjoy
life again. I found all the staff the most lovely people I could hope to meet; the bedrooms comfy, clean and bright; the grounds beautiful green spaces, and always something fun happening. I think Dad particularly enjoyed the regular visits from local dogs, eg River, a gorgeous golden retriever. I used to wheel Dad up the pretty country lane to a local golf club to partake of a beer, crisps, etc, where he had the added bonus of meeting friendly local people, a great pleasure to him. He'd have a good time but was always happy to get back to Westlands. It quickly became 'home' to Dad and a very happy home at that.

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Review from Barbara P (Daughter-in-law of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first experience of a care home and we were anxious and a bit scared but we needn't have been.
Each and every member of staff were all so welcoming, caring and friendly to my Mother-in-Law, (who is a temporary resident being assessed) and also to us. They put our minds at rest on every level and
for that, we are extremely grateful. The activities at this home are second to none which creates a happy atmosphere for all the residents and those that are able are happy to get involved. Nursing staff have some challenges along the way but they carry out their duties in a caring and professional manner at all times. They are interested in what people like to eat and drink and try to accommodate when they can.
The gardens at this home are a joy for the residents to enjoy when weather permitting and the surrounding area is also beautiful.

Reply from Helen Brown, Home Manager at Westlands Care Home

Dear Barbara,
Thank you so much for your lovely review and very kind words to our team, we are so very proud of each and every one of them.
It is a joy to care for Mum whilst she is with us and we will miss her deeply when it is time for her to move back home, we will also miss her wonderful family who have been so supportive of our home.
Kind Regards


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Review from Jane R (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged to assess from hospital to Westlands Care Home in April 2022 with vascular dementia and challenging behaviour. I cannot thank the staff enough for their patience and care throughout the six months she was there. Unfortunately, as the care home was a long way from me and she
was very keen to get out of the care home I decided to move her closer to me. Big mistake. Although the care she is getting now is very good she misses the happy atmosphere in Westlands. The staff were all so respectful and considerate in spite of the challenges she presented from time to time and nothing was too much trouble. There was always lots going on there - although she refused to take part, it created a buzzy atmosphere. I've realised now that wherever my mother is in care she wouldn't be happy but Westlands was where she was most settled. I cannot recommend it highly enough.

Reply from Helen Brown, Home Manager at Westlands Care Home

Dear Jane,
Thank you for this wonderful review and for taking the time to complete it in what sounds like a difficult situation to be in.
We were only talking about mum the other day and wondering how she was settling, we do really miss her and the wonderful character that she has, please give our love to your mum when you see her.


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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Westlands Care Home is calculated as follows: ( (203 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 224 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westlands Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Caroline

Caroline Williams

Job Title: Activities Manager

Joined: 2015

Caroline was nominated for the Social Care TV award for care worker of the month "February 2023" for her dedication to the role of "Activities Manager". She not only works hard within her allocated contracted hours, but she is tirelessly looking for ideas new activities and new entertainers, our program is amazing. She has also promoted the care home and its residents in our local community as well as building our Facebook page and Facebook friends. She is a true grafter and it really does show, that her enthusiasm is second to none, families, friends, residents and staff are 100 per cent behind her too. On Friday 24th February it was announced that after sifting through a very high number of entries Caroline was the winner. She received a certificate and £100 gift voucher for Marks and Spencer... Many congratulations Caroline, you are truly inspirational and we thank you for your dedication and for making a difference in the lives of countless others with all that you do.


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Helen Brown

Job Title: Registered Manager

Joined: 2017

Managing a great team at Westlands to care for our dear residents in a safe and caring environment - just a snapshot of the many tasks of managing a GOOD care home.


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Irna Nash

Job Title: Care Coordinator

Joined: 2017

Overseeing the care staff team and managing the medications - a snapshot of the many tasks needed to be a Care Coordinator.


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Carole Boyson

Job Title: Administrator

Joined: 2021

Carole's role is to manage invoicing and resident contracts as well as many other tasks within her role, usually the first person you may speak with too when calling Westlands.


Frequently Asked Questions about Westlands Care Home

What types of Care is Westlands Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westlands Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training & End of Life Care are other types of care provided.

How many Rooms does Westlands Care Home have?

There are 53 Single Rooms.

What are the Facilities & Services at Westlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westlands Care Home to the centre of Alton?

4.0 mile(s) as the crow flies, distance by road may be significantly further.