Review from D C (Son of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience

After shielding for a prolonged period of time during the pandemic before he became ill, Dad had become isolated and set in his ways. He was anxious upon being told he would be transferred to Westlands Care Home and upon arrival did not want to engage with anyone. The carers and nursing staff have been

absolutely amazing. They have always treated him with kindness and compassion, as well as never failing to greet him cheerfully. Thanks to their gentle perseverance in making him feel welcome and valued, he feels cared for and safe which were his primary concerns. Good food and encouragement from these wonderful people meant he began to regain enough strength to be independent with his personal care which has boosted his morale. The nurses and carers have also taken time to talk to Dad and learn about his interests, bringing him out of himself to the point where he looks forward to seeing them and sharing a joke. The family are grateful for all their commitment and professionalism, they are truly very special and a credit to Westlands Care Home.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you for this lovely review, we really do appreciate the time taken to do this.
Dad has settled well after his first day with us and I know that him being comfortable and happy will make you as a family comfortable knowing this too.

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Review from David C (Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience

I have been in Westlands Care Home now for a few months, I am pleased with the service on a 24-hour basis. Every need is well covered.

Reply from Helen Brown, Home Manager at Westlands Care Home

Dear David
Thank you for this amazing review, we are so pleased that you are comfortable in our home and we have pleasure in providing our continued support.

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Review from Lindsay M (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Westlands Care Home in March this year. It took her a couple of weeks to settle in, supported by all the staff at all times. She is always treated with care and dignity. She has some dementia but has actually improved since being there. She tells us it's like being in a 5-star

hotel. Every time either myself or others visit, we are made to feel welcome. I am very impressed with all the care given and grateful.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you, Lindsay, for this lovely review and for taking the time to do it too, we know just how busy you are.
Mum really is doing well and it is lovely to see how settled she is in her new home, she is a pleasure to support as are you as a family.

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Review from M R (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience

My dad was discharged here from hospital but I couldn't have wished for better staff or more genuine, kind care. They are all excellent. Nothing seems too much trouble.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much for this wonderful review.

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Review from T M (Daughter of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience

After much deliberation and visiting numerous care homes, my father and I were very reluctant to put my mother in a home and then we were told about Westlands. We did two-week respite care initially to see how things went. The care and attention they gave my mum was first class. She is now a very happy

and well looked after permanent resident. The staff are lovely and the home is run extremely well. I can't thank the staff enough for how they care for and look after my mum.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you for taking the time to write such a lovely review, we have great pleasure in supporting Mum and are so very pleased that you gave us this opportunity, we appreciate the sad circumstances and we wish you and your family the very best regards.
Kindest regards

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Review from Gary M (Son of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience

This care home is amazing. My mum is here and all the staff are outstanding. Before I went to the home to visit Mum I had a real phobia about care homes as some people do but once I had been to visit my mum many times found out how this care home actually worked looking after the residents there. All

the staff put the residents first in all situations and their care for them is outstanding. The staff are always so friendly and welcoming to the visitors of the residents and keep you in touch with the ways the residents are coping and how they are doing. They treat the residents with the utmost respect and the fact they are so good with the dementia residents is amazing. There are activities during the day for the residents that are able and the joy on the faces of the residents is lovely to see. I have started to get to know a few other residents there and they are all so nice to see and speak to. The care of the staff is so affectionate to the residents and treats them like their own family.

Reply from Helen Brown, Home Manager at Westlands Care Home

Dear Gary,
The Westlands family would like to thank you for this lovely review, it really is an honour to support your mum, she is an absolute pleasure and we truly do wish you and your family the very best in very sad circumstances for you and your family. We look forward to welcoming you as you visit and we are always on hand to talk should you need to.
Kindest regards

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Review from K R (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience

Consistently excellent in every aspect; professional, friendly, kind, approachable and nothing is ever too much trouble! Always positive and always smiling! They have also been exceptionally accommodating and open.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you for taking the time to write this review, we are very appreciative of your comments and we take pleasure in not only supporting Dad but also liaising with you, you are a breath of fresh air and always a pleasure.
Kind regards
Helen

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Review from Fennis B (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience

Even though the staff are very busy they are always so kind to the residents and their families who visit their loved ones and find time to spend and listen to the resident's care and needs. I’m happy my mum is looked after so well. The staff are so friendly and always have time for you with any queries.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you Fen for taking the time to give us this review, we are very honoured to support not only mum but her wonderful family

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Review from Darren P (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

Westlands is a fantastic care home. My father stayed there for end of life care and the team and facilities are outstanding. The home is bright and friendly, well maintained and offers excellent facilities. Right from the time my father became a resident, the staff went above and beyond to make visiting

available despite the difficult times we are all in. Nothing seemed too much trouble for my father and the level of care could not have been better. I would not think twice about choosing Westlands or hesitate in recommending them to anybody for their care needs. My family and I consider us very lucky that my father was able to spend his last few months in the care of Westlands, not only do they care for their residents but that level of care extends to the family as well and this is due to the dedication and commitment of the staff. Thank you to all the team at Westlands.

Reply from Helen Brown, Home Manager at Westlands Care Home

Dear Darren,
Please pass on our gratitude to the family for this wonderful review, we know that this has been submitted at a very sad time in your lives. Westlands were very honoured to support dad and you as a family in the final stages of his life, you are all very much missed, dad has left a large hole in the hearts of the team and with the friends that he made, you will all be fondly remembered and with the utmost affection, take care and thank you once again. Team Westlands

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Review from E B (Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience

I have found my three weeks respite very good. The staff were very caring in many ways and I felt well cared for. My bedroom was very comfortable and the catering was very good. Many thanks to all the staff.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you for taking the time to give this lovely review. We were so very blessed to be able to support you for the three weeks respite and would love to do so again, should you need us.

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Review from T C (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

We have just moved Mum, very reluctantly, to a care home closer to her children. My brothers, sisters and myself are very grateful for the care she has received over the last two and a half years and would not hesitate to recommend this facility, where the staff are outstanding, and the facilities are

excellent.

Reply from Helen Brown, Home Manager at Westlands Care Home

Westlands Team are honoured and thankful for the opportunity to know and support Mum and mum's extended family, thank you for the kind review.

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Review from I B (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

Due to the Covid virus, as a family, we have not had access inside the home until this last week when I could visit my mother in her room. From what I could see, everything looked clean and tidy, as was my mother. From our interactions over the telephone, we were left with the impression that the staff

were very kind and caring to Mum. They have always been very helpful to us too.

Reply from Helen Brown, Home Manager at Westlands Care Home

Westlands Team cannot thank you enough for the kind review and the chance to support your mum. We are thankful and honoured to have the opportunity to not only know your mum but also you, as her extended family.

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Review from Stuart M (Son of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience

Thank you to all the wonderful staff at Westlands for looking after Mum so well. Your care during the COVID pandemic has been amazing and under such challenging circumstances. I am very happy to be able to see her, physically, every week again and am so appreciative of the work you do to make this possible.

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Review from Joanne C (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience

I was hesitant about my mum being placed here, as it was quite a distance from her friends and family. However, after reading the CQC report, it appeared much nicer than other homes nearer to home. I needn’t have worried as the care that my mum has received, is brilliant. My mum is so happy there and

loves the staff and the company of the other residents, it has given her a new lease of life. The Manager and Deputy Manager are great and have been so supportive to both me and my mum. Their staff always appear happy and cheerful and are also very welcoming. I feel able to relax knowing that my mum is so well cared for.

Reply from Helen Brown, Home Manager at Westlands Care Home

Dear Jo, thank you so much for this wonderful review, we are honored to support, not only Mum but also you as a family. It is lovely to see her smiling face on a daily basis and know that she is happy here with the Westlands family. Our family has been extended and enhanced.

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Review from Julie V (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience

Both of my parents are now residents at Westlands. They both live with Alzheimer's and Dementia and are no longer able to live independently. The care and consideration they have been given at Westlands are excellent. My brother and I now have such peace of mind in the knowledge that they are happy,

healthy and cared for. There is a fun atmosphere, thanks to the activity programme that is available to everyone. It is so good to have them living together once more, having been separated during the pandemic last summer. Whenever I phone to speak to them, I am greeted by a cheerful member of staff, happy to go out of their way for me to have contact with Mum and Dad, whenever I wish. The staff are all clearly devoted to providing an excellent level of care.

Reply from Helen Brown, Home Manager at Westlands Care Home

Dear Julie, thank you for taking the time to write this wonderful review. The management and the staff team are overwhelmed. Your parents are amazing people and we are grateful to be able to support them and you, as a family. Living so far away too, which we know must be difficult for you, so the phone calls and emails we exchange, we know are so very important. Take care and hope to see you when you next visit the UK.

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Review from Karen G (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

My Dad has been at Westlands for a year now. He has been cherished and totally cared for by all the lovely staff. They are so loving and kind to him and brighten up his life. He is always very grateful for all they do. The manager and her office staff, are always happy to help with whatever questions

I have to ask. It's been hard not seeing him during this lockdown. He took quite poorly recently and I was allowed a quick visit which was lovely. He's now perked up after that. His room is clean with a view of the garden and has its own bathroom. Looking forward to popping in again when the rules are changed, for us all to visit again. Thank you everyone at Westlands.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you Karen for this wonderful review, we really appreciate you taking the time to do this. We are all looking forward to seeing everyone again soon too, remaining covid free has been the priority and we thank you for your understanding during this pandemic, we did manage some lovely visits in between lock down with the cuddle curtain and newly built summerhouse for visiting but as you say it will be fabulous to visit again on a regular basis.
Take care and stay safe. Kindest Regards, Helen.

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Review from Sandra H (Daughter of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience

Thank you so much for looking after my father. They do a wonderful job. Always attentive, compassionate and kind. He didn’t speak English which made their job harder. But yet they manage to find a way to communicate with him. They make him laugh and keep him happy. They are wonderful to us as well.

Even through the lockdown. They even have a board which tells you what they are doing. Dad loves the gardens.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much for taking the time to send this wonderful review, especially at this most difficult time, we felt honoured to have Dad in our care.

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Review from Sara W (Wife of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience

I am having to move my partner due to the lack of care given at this care home, and they are sick of me complaining. They don't like that I ask for his soiled pants to be changed, his soiled bedding to be changed, for his room to be clean, that many of his clothes (which I wash and iron) have gone

missing. They don't like that my partner doesn't ring the bell when he needs something, but then brain cancer can do that. They have left him on the floor for hours during the night instead of checking on him as is written in his care plan. They don't wash him or shave him unless he asks, again, he has brain cancer! So I have been vilified by these 'caring' people. If you care about your loved ones enough to check that the care is what you expect, then don't bring them here. It states all sorts of specialisms on their website, none of which they have. When I complained to the owner he said ' if you keep complaining you will find the care will consciously or subconsciously deteriorate.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thanks Sara for your feedback. We all really enjoyed and appreciated the opportunity to look after your partner's care needs for over four years that he was staying with us and sincerely hope he is doing well. We are extremely disappointed that despite the management and care team's best and continuous efforts for your partner, we have not managed to meet your expectations. As you know, our award-winning, dedicated, and courageous care team has performed remarkably during these challenging times keeping all our residents and staff safe and free of the virus. I'm afraid what we cannot accept is the mistreatment of our staff and management teams who are working tirelessly and selflessly every day. We do believe that your comments above are very unfair and inaccurate and do not in any way reflect the quality of care provided at Westlands that is recognised by all our other families and health professionals. We actively encourage family involvement and are proud of our open door and transparent complaint policies as you are aware. Once again we are sorry you felt this way and wish you and your partner the very best for the future. Kindest Regards

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Review from L D (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

I would just like to say when it came to my mum needing a home we were so lucky. We came to Westlands for a look and wow we were amazed, (we had looked at a few) when we walked in the first thing that met us was a smiling face. Then as we walked around every member of staff stopped and said hello with

even more smiling faces. We were so pleased we also felt so at home it was amazing, as you can imagine, we and the rest of the family think the world of mum and when you go nothings too much trouble and mum she is always smiling. So to the staff who look after a very special lady in our life.

Thank you for being the best and all the love and dedication you show all you care for. We are looking forward to seeing you all as soon as we are allowed and thank you for keeping all safe during this pandemic and always. I thank god for you all and showing me the way to you.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much to your and your family for recognising the dedication and love shown to your very precious "lady", we adore supporting her. The team would like to say a very big thank you for your continued support and we wish you all good health, stay safe and take care, see you as soon as we can.

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Review from Donna P (Daughter of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience

Cannot fault the loving care my mum has had at Westlands care home. The manager and all the carers have given us peace of mind throughout the lockdown. We are so grateful. Physical and mental needs are covered so well. Entertainment and social involvement for my Mum. Constant communication to let us

know how she is, letting us visit and see her through the window.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you Donna, your kind words are so greatly appreciated by the whole team. I am extremely proud of their professionalism and especially so throughout the pandemic, keeping everyone safe and well. Family matter to us too and we are pleased to see you, albeit through a pane of glass for now, take care, stay safe and thank you once again.

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