Review from David T (Son of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience

I would like to take this opportunity to say thank you, for all your amazing hard work and dedication, not just through this pandemic, but in all the time that my mum has been a resident at Westlands. I don’t have a lot of experience when it comes to care/rest homes, but the staff at Westlands are

nothing short of extraordinary, even before the pandemic the love and respect that you show, not just to the residents, but to each other and to people who are visiting relatives is fantastic. You always make me feel welcome, even when I’m only there for short visits. I would like to express my gratitude for your handling of the current CoVid-19 pandemic, especially in locking down the home, it may be difficult not being able to see loved ones during this difficult time, but what makes it easier is knowing the sacrifices the staff at Westlands are making in order to keep all residents and staff members safe.
Many thanks once again for all your hard work.

Reply from Helen Brown, Home Manager at Westlands Care Home

Dear David, thank you so much for this review, mum is a pleasure to care for and you and your family have always been so very supportive of Westlands and the team. We can never say enough thank yous to those that entrust loved ones in our care, take care and stay safe and hopefully, the pandemic will be over soon so we can all meet again. Helen & Team.

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Review from V M (Daughter of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience

My mother recently passed away after living in this home for nearly two years. In that time, she had excellent care from the staff who are wonderful, from management right down the ladder, staff are lovely. My mum passed away very peacefully, aged 92, with no medication and the staff couldn't do enough

for my Mum and our family. Thank you Westlands, we as a family, are very grateful to the staff.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much for taking the time to send a review at this very sad time, we will not only miss mum but you as a family. You have been amazing and we send our love and respect to you all.

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Review from Barbara T (Daughter-in-law of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience

The staff and carers are always pleasant. They really do care about all the residents and it is such a relief to know mother-in-law is being well cared for and entertained as much as she wants to be.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you Barbara for your review, we very much appreciate you taking the time to do this and we look forward to a continued partnership and input from you as a family, we would also like to thank you for your input, ideas and support at the coffee and chat meeting on the 2nd April.

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Review from J D (Sister of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

Although my relative has only been at Westlands Care Home for a couple of months he has been treated very well. With endless patience and understanding. All the staff are helpful and friendly.

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Review from Avril C (Wife of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

A lovely home and all the staff are very good. It's like a hotel and the rooms are very good too. Lots of things to do every day for them. Lots of room to walk around the home. Always a carer around the home.

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Review from Kathryn M (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

All care staff/nurses are very kind and welcoming. As a health care assistant myself, I very much appreciate how busy they are, but they do their very, very best to care for everyone's individual needs. I know this because, as I have seen it myself, my mum is always well presented and has help with

feeding when necessary. The care staff are also informative eg if the doctor is visited/there is a change of medication etc. Overall I am very pleased with my mum's care and Mum loves the food.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you, Kathryn, for your review of our home, we very much appreciate your time to do this, it also helps us greatly with quality assurance.
It is our pleasure to be able to support mum and you as a family and it is comforting to know that you feel that mum is well cared for too.

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Review from Elise G (Daughter of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience

My dad went to Westlands when my mum was taken into hospital following a stroke in September, my mum joined my dad in October. Westlands is a very friendly and welcoming home and the staff are extremely polite. Hats off to all the staff who do such a fantastic job. I am always made to feel very welcome

when I visit. If I ever have any concerns, they are always dealt with and nothing is too much trouble.

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Review from Adele S (Daughter of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience

Lovely care home set in beautiful surroundings. The staff are amazing with my parents, cannot thank them enough for all the support they have given.

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Review from T T (Husband of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care provided by sympathetic carers.

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Review from Maggie W (Daughter of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience

Westlands is a very happy home! The staff, without exception, are kind, caring, helpful and hardworking. If I ever have a question or a problem it is sorted straight away. I turn up to visit my mum at different times and days and have never been aware of any problems.

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Review from C H (Wife of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience

My husband is happy and settled at Westlands.
The staff are very helpful and caring and the home is clean and bright. The home is welcoming and the staff are friendly to the residents as well as family. It is so welcoming to be asked if one would like tea or coffee.
That really makes it feel like

home.

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Review from B W (Son of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care, love and attention my father received in his two months stay, until his passing on 17/9/18.

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Review from Barbara B (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience

Westlands Care Home provided an extremely safe, caring, happy home for my mum over the last 18 months. She was very content and happy from day one, thanks to all the staff who treated her with such care, respect and dignity, especially as we lived so far away.
We were kept in constant touch and nothing

was too much trouble. A special place.

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Review from K B (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience

I was very happy with the care that was provided for my mother, with all the friendly and caring staff.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much for taking the time to post this review especially at this very sad time, we will miss mum greatly and will miss our visits from you too, take care and our best wishes to you and your family.

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Review from Lesley E (Daughter-in-law of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience

My mother-in-law stayed at Westlands for a few months before her death. I cannot speak too highly of the wonderful carers there (I am one myself). Almost all of the carers were cheerful and kind and caring in what is obviously a very difficult job. I saw on numerous occasions, small acts of kindness

even for the most difficult of clients. The home itself looked a bit tired and grubby in places but it is the carers that matter. Well done to them all at Westlands.

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Review from Isobel Ann B (Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience

Very kind, loving and caring.

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Review from Paul H (Son of Resident) published on 9 August 2018
Submitted via Website • Report

Overall Experience

My mother is 88 years old, suffers dementia and was not coping well in her own home. Despite lots of visits throughout the day, she lacked the support to help her physically and mentally.

In late June, we moved her into Westlands. Since then she has physically improved and her morale is much better

as she has support from the home at all times. She adores the staff who always find time to speak and have a laugh with her. This is something she severely missed whilst living in her own home. As her son, I always wanted the best for her and living in Canada makes communication so hard. However, I call the home almost every day and always greeted with a warm voice and immediate assistance to be put through to my mother.

Our choice to move my mother into care was the hardest I have made in decades but I am truly thankful for having selected Westlands where I feel she gets the care she needs from some truly outstanding staff and facilities.

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Review from Michael F (Husband of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience

I think this is a well-run home, the staff are extremely helpful and very polite. After I have visited my wife I leave feeling completely satisfied knowing that the home is looking after her extremely well.

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Review from L M (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience

My mother is very well looked after. All the staff are very caring in nature and make a real effort to engage with my mother and all the residents. The home has a great range of events to stimulate the interests of residents and the staff's enthusiasm is infectious.
Mum's medical state is well monitored

by the staff and although none of us in our family wanted our mother to be in a home. We agree that Westlands Care Home is the best of its kind of the many we have seen.

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Review from Julie B (Daughter of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience

My father was a resident of Westlands Care Home for two days short of a year. He died on the 25 March 2018.
I am grateful to the entire care team for their love and care of Dad, who went through many stages of dementia; each stage met with kindness and good humour.
In the beginning, I organised a

shed to be built in the grounds so that my father could garden if he wished and the Westlands Management Team arranged for the entire garden to be securely fenced so that Dad could have as much freedom as possible.
As his illness progressed, the staff moved his room several times so that he could get concentrated care and feel part of a central hub.
During his last days when he was in bed continually, the nursing care was excellent and he was happy and peaceful. His door was open
and there were always people coming and going. As one nurse said 'We love our patients' .... and they do.

Reply from Helen Brown, Home Manager at Westlands Care Home

Dear Julie, The staff team are so grateful to have had the opportunity to not only care for your dad but also to know you, you will both always be very special to us all here at Westlands and the staff want me to say a very big Thank you for your kindness and for thinking of them.

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