Westlands Care Home

Headmoor Lane, Four Marks, Alton GU34 3EP
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9.9 78 Reviews
  • Westlands Care Home, Alton
Westlands is situated in a tranquil rural location, close to the historic market town of Alton within easy reach of Winchester. It is set within the beautiful landscape of Hampshire, in the village of Four Marks.

The vision is to ensure that each resident is provided with the highest standards of person-centred care. It delivers care that promotes choice, independence and dignity; giving residents time to enjoy their lives in a caring and supportive environment.

It has a dedicated care team here at Westlands trained in all aspects of care including specialist dementia care.

It is delighted to provide 53 bedrooms, all with private ensuite facilities and with views of the picturesque garden and quaint courtyard. The lounges, dining areas and conservatory are all colour co-ordinated and have been created to encourage residents to have independence and space to make new friendships within a comfortable homely setting.

It provides a variety of activities such as arts & crafts, baking, gardening, exercise classes and music therapy; to benefit the physical, mental and social well-being of all residents. Westlands provide a luxury hair salon for all residents. It is the perfect space to feel pampered and to relax. It also offers private dining for residents and their families within the Memory Cafe and conservatory.


The specialist Life Skills Kitchen enables residents to carry out everyday tasks and maintain a level of independence by cooking and preparing food and washing up. Residents are supported by the chef and the care team. The new Memory Cafe has been created as a unique retreat for residents to relax and socialise. These popular facilities are an excellent addition to the home.

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Care Provided by Westlands Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Westlands Care Home Ltd
  • Person in charge
  • Helen Brown (Registered Home Manager)
  • Admission Criteria
    • NHS referrals, Adult Services Referrals and Private Referrals
    • Ages from 18 to 106
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Westlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,450
    • Self-Funded Residential Dementia Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,450

  • Fees may vary dependent upon assessment and dependency.
  • (these prices are only a guideline, please contact Westlands Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home try to protect meal times so would prefer visits between 10.30-12.30 and 13.30-16.00, however, they do continue to allow visits outside of these times as needed.


  • Parking

  • Two large car parks in front of building


Westlands Care Home Reviews (78)

Total of 78, showing 61-78
9.9

Westlands Care Home has a Review Score of 9.9 (9.897) out of 10, based on 19 reviews in the last 2 years. Over all time Westlands Care Home has 78 reviews.

Overall Experience

  • 49
  • 26
  • 2
  • 0
  • 1

Date Published

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Review from E H (Wife of Resident) assisted by family/friend published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst in temporary respite care my husband was extremely well looked after and he was so obviously happy and enjoying his stay. His room was large and pleasant and the staff are friendly and efficient. He could not have been better looked after.

Reply from Helen Brown, Home Manager at Westlands Care Home

Dear Eileen, thank you so much for this lovely review and your sons too, especially at this very sad time for you, your husband was a lovely man and we took great pleasure in caring for him. Westlands staff team wish you and your family kind wishes and are eternally grateful for this review


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Review from Ricard O (Son of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother, who suffered with dementia, was a resident at Westlands for over two years. In that time, she was extremely well looked after by the staff at Westlands who showed great kindness and care to our mum.

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Review from Malcolm I (Son of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Westlands Care Home in February 2015 at the age of 98 after showing signs of dementia. From the beginning, I was impressed with the 'care' factor. This continued throughout her 3-year stay there.Staff at all levels had the same caring attitude to the residents. Among the organised
activities mum particularly liked painting, crafts and the live music afternoons. Living within a few miles of the home, I was a regular visitor turning up unannounced at different times.


Sadly mum became terminally ill last year but was looked after until the end. I would not hesitate to recommend the home.


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Review from Paul A (Son of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in the north wing of the home and we found it to always be a pleasant place to visit. It was large, sunny and with plenty of space to sit or move around when visiting. The carers were friendly and helpful and appeared to do their best to keep mum comfortable, well fed and entertained.

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Review from Denis M (Friend of Resident) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My fellow priest has been welcomed warmly into Westlands House, which is not only a care home but a very caring home. The management and staff are warm and accepting and make themselves easily available: I could not fault them on their patience and dedication. There are many young people working on
the staff, which gives the place a bright and lively feel. The house itself is situated in a country setting, making for a peaceful atmosphere with lovely views. I feel very lucky that my priest friend has landed safely in such a lovely home.

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Review from J D (Friend of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit a friend at Westlands every two to three days and find the staff to be welcoming and very caring.
The home is very clean and warm and there is a happy feel about the place.

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Review from M K (Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have not been here long about three months. So far I'm getting to know the staff are all very friendly.

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Review from Ellie M (Daughter of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a resident at the home since June of this year and I live locally and visit at least every other day. The staff are always welcoming, friendly and extremely caring. If a resident looks distressed, the carers will take their hand or put their arm around them and help to reassure
them. The carers often sit with the residents and chat to them and will help them eat their meals if required. The carers get on well and are a great team. Mum's room is always tidy and she is well looked after. The home is well presented and facilities are good.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much for your kind words and review Ellie, your feedback is most welcome and the team will be so pleased to know that you hold them in high regard.


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Review from M F (Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I take my hat off to the wonderful carers who were so patient and gave everyone loving care.

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Review from Janice (Wife of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband moved from home to Westlands Care Home as an emergency admission of the homes available at the time Westlands Care Home was the most helpful and supportive. All the staff were friendly and helpful. They went out of their way to help him settle. When he said he enjoyed crumpets- not on the
menu- they quickly went and bought some. The rooms are comfortable when he needed end of life care he was moved to a larger room with two lots of windows and a hospital bed. The carers visited regularly to monitor his progress/treatment. On my daily visits, I was updated with his progress. Support after his death was helpful with all necessary contacts sorted.

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Review from Sandra J (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall view of Westlands Care Home by myself and my family is very good. They are always approachable and open to discussion and try hard to accommodate. I would not move my father as the home is just right for him - it provides a cosy, caring, safe, and happy environment. Staff are very good and
do their best. Overall I am very happy with the home, staff and the care given to my father. Thank you.

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Review from Sally (Daughter of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been in the care home for about 4 months, we chose it because of the family feel that we felt it had, we were told the care given by the stay was good and has proved to be so. There are always plenty of staff on hand and we are kept well informed of mum's progress or problems.

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Review from John D (Son of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming home. The staff are always smiling and caring. My dad's room was always clean and I was always made to feel welcome when I visited him. The home is in a lovely peaceful setting and there are plenty of staff available to care for the residents.

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Review from Sarah S (Daughter of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The way mum is looked after is perfect. She is happy and settled in the home. Every member of staff is friendly and always willing to help. It is a comfort for my family knowing that mum is in the correct home. Visiting hours are 24/7 which shows there is nothing to hide. We had a tour of the complete
home before mum went there, all our questions and concerns were answered and we knew that Westlands was the right place for mum to be. There are regular activities for the residents to take part in. The staff are all hard working and treat all the residents well. As a family, we are extremely grateful for mum's care.

Reply from Marie, Administration at Westlands Care Home

Thank you for your kind comments Sarah. It is a pleasure having your mum here at Westlands.


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Review from Sandy S (Daughter of Resident) published on 23 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

MY father has been here since March 2014 after my mother passed away and he was no longer able to live alone. He was a very confused and grieving man but the staff here did everything they could to settle him in. He is still confused, as is the nature of dementia, but he is as happy as he can be and
thinks the world of the staff. The staff are all very approachable and as I live abroad they keep me informed of any major decisions and also facilitate communication from me to my father. It is very reassuring to me to know that he is well cared for, listened to, encouraged to live his life as best he can, safe and as happy as it is possible for him to be.

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Review from Robert H (Son of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Westlands room from 2011 - 2015. I have always found Westlands to be a warm, friendly home and I have been content that my mother was well looked after. All the care staff were approachable and friendly, my mother seems to have good relationships with them. The home is clean and
a varied menu is provided. There is usually two or more forms of entertainment each week. Although on the costly side, the only issue was loss of clothes. But one to the nature of the home, clothing is regularly subject to heavy washing.

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Review from Andrew (Son of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been impressed with the caring staff at Westlands Care Home. They took the time to talk to our mum which we were aware of because they were able to relate to us stories from the past. She liked the communal lounges colour scheme and inspired us to give her colour co-ordinated clothes! We appreciated
the offer of a pot of tea at each of our visits. This was not only welcome but gave a focus to the visits when we were no longer able to play cards with mum.

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Review from Eddie M (Daughter of Resident) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was relieved to find that Westlands were able to accommodate my father on a daily basis, when it was required, during a house move. Westlands did a plan for the week of days and varying times some including meals. It was extremely helpful to know that dad was in a safe place enabling me to concentrate
on what I had to achieve. The staff were all welcoming, smiley, friendly and supportive.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Westlands Care Home is calculated as follows: ( (203 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 224 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westlands Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Caroline

Caroline Williams

Job Title: Activities Manager

Joined: 2015

Caroline was nominated for the Social Care TV award for care worker of the month "February 2023" for her dedication to the role of "Activities Manager". She not only works hard within her allocated contracted hours, but she is tirelessly looking for ideas new activities and new entertainers, our program is amazing. She has also promoted the care home and its residents in our local community as well as building our Facebook page and Facebook friends. She is a true grafter and it really does show, that her enthusiasm is second to none, families, friends, residents and staff are 100 per cent behind her too. On Friday 24th February it was announced that after sifting through a very high number of entries Caroline was the winner. She received a certificate and £100 gift voucher for Marks and Spencer... Many congratulations Caroline, you are truly inspirational and we thank you for your dedication and for making a difference in the lives of countless others with all that you do.


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Helen Brown

Job Title: Registered Manager

Joined: 2017

Managing a great team at Westlands to care for our dear residents in a safe and caring environment - just a snapshot of the many tasks of managing a GOOD care home.


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Irna Nash

Job Title: Care Coordinator

Joined: 2017

Overseeing the care staff team and managing the medications - a snapshot of the many tasks needed to be a Care Coordinator.


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Carole Boyson

Job Title: Administrator

Joined: 2021

Carole's role is to manage invoicing and resident contracts as well as many other tasks within her role, usually the first person you may speak with too when calling Westlands.