White Lodge Care Home

67 Havant Road, Emsworth PO10 7LD
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9.9 33 Reviews
  • White Lodge Care Home, Emsworth
White Lodge is situated two minutes away from Emsworth town centre and set in beautiful grounds. Having undergone extensive refurbishment, the home prides itself in providing the best possible care in a friendly and homely atmosphere. With residents accommodated in single rooms throughout, it can cater for both long and short-term stays.

Residents receive a versatile range of support to suit their personal care needs while being able to pursue an active and interesting daily lifestyle. The team are trained and experienced in caring for peoples' personal care needs and they always aim to deliver high standards of comfortable, compassionate care.

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Care Provided by White Lodge Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • CC Whitelodge Ltd
  • Person in charge
  • Tammy Smith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for White Lodge Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,250

  • The fees shown are purely a guide and are always individually assessed, based upon requirements.
    Please call us to discuss how we might help
  • (these prices are only a guideline, please contact White Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

White Lodge Care Home Reviews (33)

Total of 33, showing 1-20
9.9

White Lodge Care Home has a Review Score of 9.9 (9.874) out of 10, based on 10 reviews in the last 2 years. Over all time White Lodge Care Home has 33 reviews.

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Date Published

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Review from B P (Wife of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in White Lodge for about six months. He was very agitated with vascular dementia when he went to White Lodge from hospital, because of good care he settled down and I visited regularly and was always pleased with the respect, careful care and attention he received. He had a chest
infection in December and was put on an end-of-life assessment. My rather large family and myself visited for long hours, the staff cared for us as well, providing lunches and many cups of tea. He died very peacefully with me holding his hand and I as well himself realised what special people White Lodge provided for us.

Reply from Tammy Smith, Manager at White Lodge Care Home

Many thanks for such a heartfelt review.We felt very proud to give your husband a better quality of life whilst he was at White Lodge and loved seeing the transformation in him. The support all the staff received from you and the family was amazing and we are grateful to have had the pleasure of getting to know all of you.


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Review from B W (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

White Lodge staff are warm, welcoming, friendly, caring and understanding of their resident's individual needs.
The management are very approachable.
They do activities daily as a group or individually, games, arts and crafts, walks etc. The food is of good quality as well as varied. The rooms are
always clean.
All the residents are looked after with dignity and respect.
The gardens are beautiful open spaces and encourage to use especially in the nice warmer weather.
They give us peace of mind, which is priceless.
So pleased we found White Lodge.
On a personal note. Our parents had very different individual needs.
They moved in together in March 2023. One with dementia and other old-age mobility issues. Since our dad's passing in July 2023 (which they dealt with fantastically) they have been amazing with our mum. Dementia is a cruel disease and plays havoc with her memory.
We appreciate all they do on a daily basis to help our mum adjust.
They have become a part of our extended family.

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Review from C R (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management is absolutely lovely, and making a real effort to make sure the residents are happy and going out and doing things. It’s good that hairdressers and manicurists come into the home to look after the residents.

Reply from Joanne Cox, Manager at White Lodge Care Home

Thank you for taking the time to review our care home. We are delighted with your comments and happy that you feel reassured that your mum is well looked after.


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Review from M J (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thought I would share my experiences to date, as my father has recently moved to White Lodge as a resident. All the staff are just fantastic and really put the meaning of care into work, not just words as in other places I have experienced. Their patience and attitude to residents is exceptional, from
managers to cooks and one that the owners should be very proud of, as their attention to detail goes that extra mile. My dad had only been at the home a matter of weeks and has already been taken out for walks and even a Christmas dinner in a fantastic country pub with a great food reputation with the use of a mini bus, which was better than most Christmas staff parties I have been too. I just can’t thank everyone enough for making him feel like he is home for the first time in many years. We as a family appreciate your kind support.

Reply from Joanne Cox, Manager at White Lodge Care Home

Thank you for taking the time to review our care home. We are delighted with your comments and happy that your dad has settled so well and feels he is home. The Resident's Christmas meal at the pub was such a fantastic day and enjoyed by all, especially with the two puddings he ate! The team will be delighted to read your comments. Thank you.


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Review from Pat F (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed by the care and attention my mum receives. All the staff are friendly and caring and try to ensure that my mum has what she needs and that she feels cared for. She does not always join in with all the activities that are offered, but that is her choice. She has engaged with several
things though and has taken up knitting again and that is great for her - keeping her hands more supple and knitting items for different people, and that has given her a purpose. The outing for a Christmas lunch was a really lovely idea and was enjoyed. I was most impressed with the individual present she received from the home on Christmas Day and that reveals the care the staff take with all their residents. I know that if there are concerns with my Mum’s health the home will contact me. She has had a number of visitors and many have contacted me afterwards to say how well she looks and well cared for. I am very grateful to all the staff for the care they give.

Reply from Joanne Cox, Manager at White Lodge Care Home

Thank you very much for taking the time to write a review. We are truly delighted with your comments and happy that your mum has taken up knitting again and found a purpose. It is heartwarming for us to know that yourself and friends feel your mum is well cared for. We pride ourselves on the care provided and the team will be delighted to have such wonderful feedback


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Review from R C (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a serious fall at home last year, I looked at many care homes as my mother could no longer live alone. Mum has settled very well, and the staff are kind, caring and patient. I can visit her any time of day, and I spent Christmas at white Lodge to be with Mum. We had a lovely time. White Lodge
pulled out all the stops; the food and drink were excellent, presents for all residents and a very happy and joyful atmosphere. The staff are amazing, and I thank them for all they do, as I know it is not always easy.

Reply from Joanne Cox, Manager at White Lodge Care Home

Thank you for taking the time to review our care home. It is heartwarming for us to know that you feel reassured that your mum is well looked after. I am very pleased to hear your Christmas spent at White Lodge with Mum met the expectations of how Christmas should be for everyone. It has been a joy having her in the home, especially when she decides to break out in song.


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Review from Elaine G (Wife of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my husband receives from all of the staff at White Lodge. The staff are always very professional and equally very caring and friendly. Any medical support ie district nurse or GP needed is actioned immediately, all health needs are kept on top of. The food is excellent with all
dietary variations catered for. I'm kept totally involved with my husband's care as we are treated as a couple. There is a lovely atmosphere in the home. I would not wish for my husband to be anywhere else.

Reply from Leonardus Bruyn, Owner at White Lodge Care Home

Thank you for your lovely comments and for taking the time to review our service. It is reassuring for us to know from families/friends that their loved ones are happy.


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Review from Teresa F (Wife of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being cared for in a caring and dignified manner, the staff are absolutely wonderful to him and have become like good friends. The atmosphere at White Lodge is like being in your own home, bright decor and the food is fresh and homemade. The south-facing gardens are a joy to sit in for
fresh air. I praise all the staff and can't thank them enough. My husband feels safe and looked after.

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Review from S S (Brother of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother has moved into White Lodge Care Home recently.
My brother who is 42 with Parkinson’s has been in a different care home for the last 3 years, after his needs changed he decided the home he was in couldn’t cope with his needs.
We viewed White Lodge and a couple of other homes and he decided
White Lodge was the one for him.
The whole process has been so easy with the management and staff team helping with the move, he got to pick the colour of his room and this was freshly painted for his arrival.
Since he has been at White Lodge he has said the staff have helped with everything he has needed and the food is great.
Loves the fact that entertainment is provided every weekday and that he is welcome to go into the grounds when he feels.
As this is still early days, I will update my review in a few months.
Well done to all the team at White Lodge for making him so welcome and clearly for what you are providing in the Home.
Definitely, a home that is up and coming

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Review from Claire M (Daughter of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at White Lodge Care Home since August 2022 and has been through some challenging health issues. The staff and management at White Lodge have been excellent every step of the way, providing excellent personal care with empathy, compassion and understanding. The quality of the food is
excellent, all meals are home cooked and there is a wide variety available. All of the staff are so friendly, patient and compassionate with all of the residents. The recent change in management has been instrumental in raising the standards throughout the home, not only in the level of care but in the decor, the number of staff and general provision of wellbeing and providing bespoke care for every residents’ needs. I cannot recommend White Lodge highly enough. My Dad’s quality of life and daily care has improved so much and for this I am truly grateful to all the staff and management who have made a real, meaningful difference to our lives.

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Review from Christine E (Wife of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from hospital to White Lodge. From the moment he arrived all the staff were helpful. They are genuinely concerned for his welfare and mine. They encouraged me to phone as often as I wished and showed understanding of how difficult this transition is for a partner/carer. They
have been patient with my questions and anxieties. They are attentive to his needs and treat him with kindness and respect. My husband had to return to hospital and on his return, although he has Alzheimer’s, he recognised it was his room and appeared pleased to be back. This says it all for me. My husband has not been in the home many months, but I feel positive for his care in the time ahead and I look forward to forging a stronger relationship with the staff in the months to come.

Reply from Amy moret, Home Manager at White Lodge Care Home

Thank you very much for your review. It is our pleasure to look after your husband.


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Review from Alex H (Son of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has advanced dementia and is now unable to leave her bed. The care she receives from the friendly staff is excellent and I cannot thank them enough for looking after Mum in the way I would expect in her current condition.
Having to book an appointment and taking a Covid test is at the present time
an inconvenience but keeps everyone safe and is understandable, the home is Covid free because of it.

Reply from Amy Moret, Home Manager at White Lodge Care Home

Thank you for your review, Alex. It is a pleasure to look after your mum. Kind regards,
Amy


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Review from Sandra L (Daughter of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for over three years and over this time they have cared for my mother with the utmost care, with dignity and respect. As one member of staff said to me we always remember this is the residents' home. Over the past eighteen months of the pandemic and during lockdown they
have ensured that all residents were kept safe as much as they could from Covid and this resulted in not one case in the home. This has been so reassuring. Although difficult for all not seeing our loved ones they kept us in touch by phone and video calls. During this time was my mother's ninetieth birthday and I was able to share her celebrations and opening of presents with her via video call which for me was a very emotional call. I highly recommend this home to anyone looking for residential care.

Reply from Amy Moret, Home Manager at White Lodge Care Home

Thank you for your review. I'm glad you could enjoy your mother's 90th birthday as much as possible during challenging times.


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Review from Vivienne M (Daughter of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for in White Lodge for the past 2 years until she passed away in January this year at the age of 97.
I would personally like to thank White Lodge and staff for all their kindness, care and respect that they showed to my mother throughout her stay.
Whenever we visited we were always
greeted with happy smiling staff which is a hallmark of the home towards both residents and visitors.
Having sampled the food that the residents are provided with it is easy to see why my mother gained weight. A big thank you to the chefs!
A special thank you to you all for helping me through the final difficult days.

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Review from J H (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in White Lodge since May 2019, he has always been treated with utmost respect and dignity. I am kept well informed of any problems such as falls etc. In general, dad appears to be happy and content, especially with the food and all the staff.

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Review from Maureen G (Daughter of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We put mum into care with some trepidation but we need not have worried.
White Lodge have been wonderful.
Mum has settled in and is very happy. All the staff are caring and helpful and food is excellent. We went to their garden party on the 10th August and had a lovely time, as did mum.
So thank
you to all concerned for looking after our mum.

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Review from Christine H (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident for 7 years until her death last week.
In all that time, she experienced wonderful kindness and excellent care. During her last days, the staff could not have been more caring and attentive both to her and to me and the family.
I will always be so grateful to them for keeping
her safe and happy.

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Review from G R (Son of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been satisfied with the care home and definite signs of development in the right direction.
Management more focussed.

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Review from I F (Son of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at home for 18 months and was treated with respect and kindness the whole time. Whenever I visited staff were cheerful, friendly and helpful. It gave the family great peace of mind to know mum was warm, safe, well fed and cared for.

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Review from J S (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident here for over two years now and is settled and well cared for. The staff have got to know her, her likes and dislikes and treat her with affection as well as respect. Her interaction with other residents is minimal, so her good relationship with the staff is particularly
important and they are a great asset to the home. Family can and do visit her frequently and are always made welcome and kept well informed.

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for White Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for White Lodge Care Home is calculated as follows: ( (105 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for White Lodge Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about White Lodge Care Home

What types of Care is White Lodge Care Home registered for?

Older Person Care, Dementia, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does White Lodge Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does White Lodge Care Home have?

There are 25 Single Rooms.

What are the Facilities & Services at White Lodge Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is White Lodge Care Home to the centre of Emsworth?

0.4 mile(s) as the crow flies, distance by road may be significantly further.