Review from M S (Regular Volunteer) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience

The staff and management are unfailingly compassionate and patient.
My mother passed away here, peaceful and well cared for.
Now I visit another resident and am struck by the fact many of the staff remain the same, indicating the commitment of the individuals and the continuity of care.
Under relatively

new ownership, the only outward change is the redecoration of the building both inside and out.

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Review from J H (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother spent seven weeks in this home and was very happy. The care she received could not be faulted. All staff were pleasant, smiling, and friendly even giving the residents a hug, tucking them into bed and being attentive to any needs. The rooms are warm, comfortable and pleasant. Food was good

and available at any time of the day or night. When my mother was not well someone sat in her room with her. She considered them all as friends. A perfect place for her to spend her last weeks of life.

Reply from Rechell Hernandez, Regional Manager at White Lodge Care Home

Thank you for your positive feedback. I will share your comments with the rest of the team at White Lodge.

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Review from M D (Son of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience

Staff friendly and always welcoming. Mum has been cared for in every way since she came to Whtie Lodge in 2016. We only had one cause for complaint and this was dealt with straight away by the manager. We are very happy with the care mum receives at White Lodge. White Lodge offers a warm and friendly

atmosphere, clean, tidy and fun activities on offer for all. Plus excellent family days. No TV point in mum's room.

Reply from Rechell Hernandez, Regional Manager at White Lodge Care Home

Thank you, we very much appreciate your comments. We always aim to deliver and maintain excellent service and provisions for all our service users. Please rest assured that all our rooms have television sockets as we believe in ensuring that people under our care have all the requirements needed to make them feel at home. We always provide a television in each room, however, your mother has requested for this to be removed. We are happy to replace this if your mother wishes us to do so. Please do not hesitate to speak to members of our team who are always happy to support our residents and their families.

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Review from Carol J (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience

White Lodge is a lovely house and the owners and staff do all they can to make this place a real home from home. The two lounges both overlook the well-maintained gardens, one with TV and the other a quiet room. The dining room is set out to resemble a cafe and the food is always plentiful and varied.

For those who don't eat at meal times, the staff do all they can to entice eating by providing ample healthy snacks. Individual rooms vary from size to having en-suite amenities but all are well maintained and have windows overlooking gardens or the parking area. First-floor access by lift or stairs.

They have regular entertainment, visits from hairdressers, chiropodist, opticians and the local GP's are always on standby and are called immediately a medical problem is noticed.

It's not easy leaving a loved one in the care of someone else. White Lodge is a happy place and more like a friendly hotel, yes it is expensive but for 24hr care and peace of mind it's worth it.

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Review from J W (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience

I have been most impressed by White Lodge and all its staff. The care and kindness shown to my father have been wonderful to behold.
I know he can, at 99, be uncooperative at times but he has always been treated with patience.
He enjoys his meals and I know he could if he wanted, participate in the

social activities offered.

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Review from Nigel J (Friend of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience

All the management and staff of White Lodge are very caring.
They always have a smile and a welcoming attitude to visitors.
My friend has been in White Lodge for 3 months and is very happy and always complimentary about the way she is treated, the care taken over her diet and the way her room is managed/maintained.

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Review from P C (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience

A well run home, All the staff know what they are doing. The relationship with residents is excellent. A lovely garden which is accessible. A warm and caring home.

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Review from Lewis G (Son of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience

When I visit Mum it is like seeing her in her old flat. You are made so welcome. I can pop in for 20 minutes or spend an afternoon. There is always a welcome and often a cup of tea and biscuit. The care from the staff is splendid, everyone knows what is happening for the day and how people are.

Mum's care could not be better - if she needs anything someone will call and take care of it. If she is poorly I get a call.
A happy, caring home to spend time with your loved ones who need that extra help in their lives.

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Review from L C (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience

The carers and manageress are very caring and patient and nothing is too much trouble.
The home has a warm, homely atmosphere with lovely grounds and trees around.
The relatives of residents are always readily welcomed and kept informed of the resident's health and concerns. There are occasional visiting

singers, little theatre groups and musicians as well as in-house activities such as bingo, keep fit, crafts and quizzes. It would be good if there were more staff at times both carers and people involved in occupying the residents time.

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Review from Mary J (Daughter of Resident) published on 8 December 2015
Submitted via Website • Report

Overall Experience

My mother has been here since August 2015 and we have been very pleased with all of her care and attention to detail.
I have found all the staff extremely helpful and supportive.
The house is clean and well maintained, and the gardens are a lovely asset.

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Review from David R (Son of Resident) published on 16 November 2015
Submitted via Website • Report

Overall Experience

Mum has stayed at White Lodge on two occasions now and has settled in very well. Our whole family has found the staff to be very helpful and friendly. The staff are loving and caring to both the people who live there and the relatives. The accommodation is excellent feeling more like a happy hotel rather

than a care home. The gardens are a wonderful place in the summer and the extensive range of activities laid on is appropriate and varied. Having a relative in a care home is never something that one would wish for but White Lodge makes the experience so much better to come to terms with. We cannot fault the care Mum is receiving and we would like to thank the staff so much for all their hard work and dedication.

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Review from Gill D (Daughter-in-law of Resident) published on 10 August 2015
Submitted via Website • Report

Overall Experience

Having my mother in law at White Lodge has given us all the peace of mind we were hoping for. Should have done it sooner.
Thank you to all the staff for being so welcoming and accommodating of individual needs.

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Review from Linda S (Daughter of Resident) published on 10 August 2015
Submitted via Website • Report

Overall Experience

We are very happy with white lodge. Mum has been there since April 2014. The staff are very helpful and friendly which has helped mum settle in well. Her room has been helped buy putting some of her things that she has brought with her. The garden & lounge areas are lovely.

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White Lodge Care Home

Care Provided by White Lodge Care Home

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Funding & Fees Guide for White Lodge Care Home

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