Other Care Homes you may be interested in:
These prices are only a guideline, please contact Whitehaven , to find out the exact price for your requirements.
In our fee the following items are excluded chiropody, hairdressing , newspapers .
At Whitehaven, staff and visitors are following the Government Guidelines to ensure safe visiting.
Visitors are asked to telephone the Home to arrange an appointment time.
On arrival all visitors undertake the Lateral Flow Test and staff will support each person.
Before entering the home visitors are provided with Personal Protective Equipment to protect the residents and themselves.
Parking is available close to the care home, if there are no spaces immediately available outside.
Whitehaven Care Home has a Review Score of 9.5 (9.517) out of 10, based on 6 reviews in the last 2 years. Over all time Whitehaven Care Home has 23 reviews.
Review from Helga D (Friend of Resident) published on 1 March 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter P (Son of Resident) published on 24 February 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
My mother’s combination of Alzheimer’s/Dementia plus other health problems and physical
From June 2008 to September 2012, my mother thrived at Whitehaven, with its family atmosphere and culture of respect for individuals. I saw her happier there than she had been in years. She genuinely regarded it as Home, sometimes, when there were a lot of visitors, wondering aloud what all these people were doing in “her” house.
Whenever I arrived, sometimes unannounced, everything was spotless and fresh, bathrooms immaculate, and my mother always clean and nicely dressed. She enjoyed the food, seeming to have a better appetite than before. The atmosphere was upbeat and positive, with plenty of activities and celebrations to keep residents engaged.
I was emailed frequent updates on my mother’s situation, including photos of her not just on special occasions like birthdays and holidays, but simply showing her happy and contented. Staff maintained regular contact with her GP and other medical professionals involved in her care. The manager immediately alerted me to any problem by phone/email, and followed up with the action taken and resolution. I never felt out of touch but always part of a team working together for her.
I will always be grateful for the care the people of Whitehaven gave my mother that kept her healthy, safe and content.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin T (Son of Resident) published on 22 February 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.517) out of 10 for Whitehaven Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Whitehaven Care Home is calculated as follows: ( (66 Excellents x 5) + (6 Goods x 4) ) ÷ 72 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Whitehaven Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Sep 2017
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet
