Whitegates Care Home

Gravel Lane, Ringwood BH24 1LL
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9.4 29 Reviews
  • Whitegates Care Home, Ringwood
Whitegates Care Home is located in Ringwood in Hampshire and is a residential care home providing care to up to 20 residents. Whitegates Care Home is a small, friendly care home which is a privately run family business.

The beautiful building offers comfort in a warm and welcoming environment. The home and garden is the ideal place to relax and feel like you are at home from home. The home is located within walking distance of Ringwood. The main purpose is to provide a 'home from home' feel which enables residents to continue to enjoy their privacy and chosen lifestyle with caring support available at the touch of a button.

Whitegates Care Home prides itself on providing high-quality care. They welcome visitors to experience just what makes their residents’ home such a wonderful, warm and caring place to live – lovely surroundings with all the comforts of home, daily activities, and of course care tailored to the needs of each and every individual resident.

They offer 24 hour care and support for people from as young as 65 years. They are a residential care home and the home specialises in physical disability and frail elderly care.

Whitegates Care Home has a team of qualified staff most of whom hold a minimum of a NVQ level 2. Those who do not hold an NVQ are required to complete the Care Certificate. All staff attend mandatory training regularly to ensure they remain up to date with new regulations and legislation.

You can feel at ease and know your loved ones are well looked after when staying at Whitegates Care Home. They go above and beyond to ensure that their residents are happy and have all of their needs met. They aim to achieve high-quality person-centred care.

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Care Provided by Whitegates Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Whitegates Care Home
  • Person in charge
  • Dominique Kennedy (Registered Manager)
  • Admission Criteria
    • Planned & Emergency
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Whitegates Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,120 – £1,250
    • RESPITE Self-Funded Residential Care £1,120 – £1,120

  • Additional charges apply for hairdressing, chiropody & newspapers. Respite care is for a minimum of 2 weeks.
    Top up fees are only accepted if agreed by the funding council.
  • (these prices are only a guideline, please contact Whitegates Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking onsite


Whitegates Care Home Reviews (29)

Total of 29, showing 1-20
9.4

Whitegates Care Home has a Review Score of 9.4 (9.377) out of 10, based on 8 reviews in the last 2 years. Over all time Whitegates Care Home has 29 reviews.

Overall Experience

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Date Published

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Review from K R (Sister of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say all the care home staff are lovely and very helpful, and nothing is too much trouble. My sister is very happy there and very well looked after.
I would have no problem highly recommending this home to anyone.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you for taking the time to review our service. Feedback is very important to us & helps us to improve the service we offer. Thank you for the lovely comments about the staff & I will make sure it is shared with the whole team.


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Review from Stephen A (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving to a care facility must be difficult for most people, leaving behind the familiar and adapting to new routines and people. The people at Whitegates, from leadership through all of the carers and staff, have been brilliant, they are kind, patient and very caring. One couldn't ask for a friendlier
group of people to look after a loved one. The home has a good variety of activities and is one of those small non-corporate places that don't let rules become more important than humanity. A month in, I couldn't be happier about Mum's safety and care at Whitegates.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you so much for your positive feedback. I will share your comments with the whole staff team.


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Review from Jayne L (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, friendly staff, Mum went for respite and decided to stay full-time, always welcoming.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you so much for completing a review card. I will share your comments with the whole team.


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Review from D S (Son of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When arriving for the first time we were treated with a warm reception. My mother felt relaxed and her transition was smooth and immediately seemed settled. The staff are very attentive and caring. The premises are clean and warm. She is enjoying the food and joining in some activities making friends.
We are very happy with the decision to move her to Whitegates.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you so much for your lovely feedback. We are so happy that your mother is settling in well and making new friends.


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Review from V W (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has nothing but praise for her care and carers. I find them very pleasant and accommodating.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you for taking the time to review our service. Your feedback is important to us and helps us to continuously improve.


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Review from S S (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Whitegates is a very caring place. Very cosy lounge where residents spend most of their days. A quiet lounge as well which relatives can go into for privacy or residents' room. The food is very good and varied. Halloween has been celebrated with home decorated and funny photos taken. Meals are taken
together in the dining room if the residents wish.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you for your positive feedback. I will share your lovely comments with the staff team.


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Review from A B (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care attention and compassion for my mother have been outstanding. The help and advice given to ensure a smooth transition to Whitegates has been very helpful and much appreciated. My mother is settled and happy and now enjoying life.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you so much for your lovely feedback. I will share your comments with the whole staff team.


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Review from Mary B (Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly and happy care home.
Lovely food, very happy here and lovely staff.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you so much for your lovely feedback. I will share your comments with the staff team.


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Review from P E (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care given to my 101-year-old mother, the staff are excellent and there is a lovely happy feel to the home.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you so much for your very positive review. I will share your feedback with the whole staff team.


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Review from Mollie H (Daughter of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Full and careful Covid precautions were taken. Home is always full of such friendly, caring staff, nothing too much trouble. The place is always very clean. One very happy Dad in residence. What more could one wish for?

Reply from Leah-Ann Bond, Head of Care at Whitegates Care Home

Thank you so much for your review, it is greatly appreciated. Covid was such a difficult time for everyone, we were so lucky to have such supportive staff and family members during this trying time!


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Review from Stephen H (Son of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always difficult selling the family home and moving into a care home, but Whitegates have made the transition super smooth and Mum has settled in very easily. Always there for help and advice, and the staff are really cheerful. I could not recommend the home highly enough, it’s like a family there compared
to some other care homes we have experienced.

Reply from Leah-Ann Bond, Head of Care at Whitegates Care Home

Thank you for your kind response! We are so glad that you both felt this was such a smooth transition, given that it is such a big change to someone's life. We aim to not only support our residents but their friends and family members too!


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Review from G S (Niece of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Worried my uncle has gone downhill since being there, not enough going on for him. Spends too much time in a very small room. I have a feeling the owner doesn’t like me. Don’t like restricted visiting times.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you for taking the time to review our service. I am sorry you are not happy with the service we provide. We have a concerns and complaints policy/procedure available and a suggestion box in the entrance hall. Please do not hesitate to contact the home’s manager or a member of the management team to discuss your concerns.


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Review from Jo B (Sister of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff, especially one carer, we have found such a difference to our sister. Much more communicative. All staff are lovely when we phone.

Reply from Leah-Ann Bond, Head of Care at Whitegates Care Home

Thank you so much for you kind response. We do all we can to improve quality of life and were chuffed you can see the progress.


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Review from Dianna W (Daughter-in-law of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitegates Care Home have given my mother-in-law excellent care over the three years she has been a resident. The staff are kind and respectful and always have time to interact with residents and their families. During the pandemic, Whitegates staff have worked extremely hard to keep the home virus
free. The owner shows great leadership to an excellent team.

Reply from Leah-Ann Bond, Head of Care at Whitegates Care Home

Thank you so much for your feedback. It's lovely to hear from those who have family using our service. The owner and manager are proud to be able to say that we have remained Covid free, and we thank you all for your patience and support during such difficult times; we couldn't have done it without the cooperation of all our lovely visitors.


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Review from Jennifer I (Sister of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is very happy, although it has been very hard the past year for the residents. I am grateful to all of the staff for keeping them all safe. Many thanks.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you for taking the time to review our Home. I will pass your comment to the staff team.


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Review from J S (Sister of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Whitegates Care Home very satisfactory for my brother's needs over the past two years. He has Parkinson's and OCD. Staff are caring at all times day and night. The management team has worked very hard to keep the home covid-free, observing Government guidelines continuously. He keeps in
touch with me (his only close relative in this country) and friends with his private landline phone and I have visited him once a week since restrictions were lifted. During lockdown, he met other residents for meals.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you for taking the time to review our Home. The last 18 months have been very difficult and we appreciate your co-operation during this time. We are getting back to as normal as possible whilst still being aware of the Covid-19 risk to our residents.


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Review from Doreen B (Wife of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Homely, pleasant, clean and dedicated staff doing a very good job in very difficult circumstances.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you for taking the time to review our Home. All feedback we receive is used to improve the service we provide to residents, their families and friends.


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Review from W R (Niece of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff are excellent.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you so much for taking the time to review our home. I will ensure your lovely comment is passed onto the staff team.


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Review from Rod W (Friend of Resident) published on 25 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always received welcome. My friend seems to be settled here and well looked after. A bit disappointed that my friend doesn't seem to have frequent face to face doctor visits but is looked after well by the staff here.

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you for taking the time to review our home. I’m sorry you are unhappy about the lack of face-to-face GP visits at present, which is due to their policy during the Coronavirus pandemic. Please be assured that we have weekly check-ins using the home’s tablet with the GP surgery. Our staff are trained to report any concerns to senior staff straight away. Please do not hesitate to speak to me to discuss this further.


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Review from Ian B (Son of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved here and his physical and mental condition has been transformational. He has more strength, stamina, zest for life, teasing and joking, seeking stimulation. The turnaround is remarkable and the staff, management and "home" are largely responsible. Brilliant and a big thank
you!

Reply from Dominique Kennedy, Registered Manager at Whitegates Care Home

Thank you for taking the time to review our service. I will ensure your feedback is shared with the whole staff team.


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Current Review Score: 9.4 (9.377)

Overview of Review Score

The Review Score of 9.4 (9.377) out of 10 for Whitegates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Whitegates Care Home is calculated as follows: ( (69 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 96 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Whitegates Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Adele

Adele Dubois

Job Title: Care Home Owner

Joined: 2003

The owner of Whitegates Care Home since 2003.
Owned a care home in Bournemouth from 1998-2003.
Prior to owning a care home, Adele was a Health Care Assistant.


Tracey

Tracey Hazelby

Job Title: Senior Care Assistant

Joined: 2020

Level 2 NVQ in Adult Health and Social Care.


Elizabeth

Elizabeth Young

Job Title: Care Assistant

Joined: 2012

Level 2 NVQ in Adult Health and Social Care.


Frequently Asked Questions about Whitegates Care Home

What types of Care is Whitegates Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitegates Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Whitegates Care Home have?

There are 20 Single Rooms.

What are the Facilities & Services at Whitegates Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitegates Care Home to the centre of Ringwood?

0.3 mile(s) as the crow flies, distance by road may be significantly further.