Whitegates Care Home

Gravel Lane, Ringwood BH24 1LL
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9.4 29 Reviews
  • Whitegates Care Home, Ringwood
Whitegates Care Home is located in Ringwood in Hampshire and is a residential care home providing care to up to 20 residents. Whitegates Care Home is a small, friendly care home which is a privately run family business.

The beautiful building offers comfort in a warm and welcoming environment. The home and garden is the ideal place to relax and feel like you are at home from home. The home is located within walking distance of Ringwood. The main purpose is to provide a 'home from home' feel which enables residents to continue to enjoy their privacy and chosen lifestyle with caring support available at the touch of a button.

Whitegates Care Home prides itself on providing high-quality care. They welcome visitors to experience just what makes their residents’ home such a wonderful, warm and caring place to live – lovely surroundings with all the comforts of home, daily activities, and of course care tailored to the needs of each and every individual resident.

They offer 24 hour care and support for people from as young as 65 years. They are a residential care home and the home specialises in physical disability and frail elderly care.

Whitegates Care Home has a team of qualified staff most of whom hold a minimum of a NVQ level 2. Those who do not hold an NVQ are required to complete the Care Certificate. All staff attend mandatory training regularly to ensure they remain up to date with new regulations and legislation.

You can feel at ease and know your loved ones are well looked after when staying at Whitegates Care Home. They go above and beyond to ensure that their residents are happy and have all of their needs met. They aim to achieve high-quality person-centred care.

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Care Provided by Whitegates Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Whitegates Care Home
  • Person in charge
  • Dominique Kennedy (Registered Manager)
  • Admission Criteria
    • Planned & Emergency
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Whitegates Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,120 – £1,250
    • RESPITE Self-Funded Residential Care £1,120 – £1,120

  • Additional charges apply for hairdressing, chiropody & newspapers. Respite care is for a minimum of 2 weeks.
    Top up fees are only accepted if agreed by the funding council.
  • (these prices are only a guideline, please contact Whitegates Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking onsite


Whitegates Care Home Reviews (29)

Total of 29, showing 21-29
9.4

Whitegates Care Home has a Review Score of 9.4 (9.377) out of 10, based on 8 reviews in the last 2 years. Over all time Whitegates Care Home has 29 reviews.

Overall Experience

  • 20
  • 7
  • 2
  • 0
  • 0

Date Published

29
3
3
8
21

Review from Russell John C (Nephew of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best move myself and my family ever made was to place our remaining uncle into Whitegates. He was very happy and content there. The level of care and love he received there was second to none. We cannot recommend this care home highly enough!

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Review from Nicholas W (Son of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service - and most important is that my Mum is very happy.

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Review from Michael F (Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my experience with all staff caring and excellent.

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Review from Norman T (Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Data below: -


- Rooms, I have experience of only two. Both excellent.
- Activities - Limited because of my age, 99.


There is very little to alter to my abbreviations.
An allowance is made for entrants on 1 day only.


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Review from Lee L (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is 102 years old has been at Whitegates for 18 months. She has been a little unwell this month but has been very well looked after. The staff are very caring and try their best to keep everyone happy. We like sitting out in the garden, weather permitting, when visiting, with a cup of tea
and the music afternoons are well received.

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Review from D S (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Whitegates in February at the age of 96 following a very bad fall. Before that she had lived reasonably independently in her own home, so the mover into care was quite traumatic for her.
However, everyone at Whitegates was so kind and helpful and she soon settled in.
Whitegates is a
family, friendly, family run home and were are always made welcome when we visit. We are pleased to see that mum is content in the knowledge that she is being cared for with the utmost dignity, respect, empathy and affection.

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Review from K B (Friend of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit Whitegates, the staff are so friendly and helpful. The residents are well cared for and the staff never complain. It's a family run home and the management are always very obliging.
If you are a visitor, tea or coffee is always offered.
I enjoy going to the home.

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Review from Janette F (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after very well at Whitegates. She is always clean and tidy. She enjoys the food here also. A hairdresser and chiropodist visit regularly and every care is taken for her physical needs ie. doctor, optician etc.


The staff are very caring and as it is a small home they know everyone

personally. The atmosphere is very good. Entertainment and a visits from the church are also frequent. A lovely place.

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Review from S K (Husband of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit every day and find it very rewarding that my wife is contented and cared for in a very professional, kind, happy way by all the dedicated staff. I would recommend it every time. It is A1+

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Current Review Score: 9.4 (9.377)

Overview of Review Score

The Review Score of 9.4 (9.377) out of 10 for Whitegates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Whitegates Care Home is calculated as follows: ( (69 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 96 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Whitegates Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (3)

Adele

Adele Dubois

Job Title: Care Home Owner

Joined: 2003

The owner of Whitegates Care Home since 2003.
Owned a care home in Bournemouth from 1998-2003.
Prior to owning a care home, Adele was a Health Care Assistant.


Tracey

Tracey Hazelby

Job Title: Senior Care Assistant

Joined: 2020

Level 2 NVQ in Adult Health and Social Care.


Elizabeth

Elizabeth Young

Job Title: Care Assistant

Joined: 2012

Level 2 NVQ in Adult Health and Social Care.