We as a family can not fault the care and support she receives from every single member of staff.
M M (Daughter of Resident)
There is a good range of activities for residents
Tony S (Son of Resident)
Lovely, welcoming care home. Staff are extremely friendly and lovely with the residents.
K L (Daughter-in-law of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Wimborne Care Home has a Review Score of 9.9 (9.862) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Wimborne Care Home has 86 reviews.
Review from Tony S (Son of Resident) published on 31 January 2025
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you so much for taking the time to complete this survey and for the lovely feedback, we have all worked hard over the last year to ensure improvements have been made across the home and we will continue to do so. We will make sure that all of the team at Wimborne Care Home receive your kind words.
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Review from Audrey D (Friend of Resident) published on 28 January 2025
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you so much for taking the time to complete this survey and for the lovely feedback, we will make sure that all of the team at Wimborne Care Home receive your kind words.
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Review from Theodore T (Respite Resident) published on 23 January 2025
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you for taking the time to submit a review, for your kind words and for sharing your experience at Wimborne. We strive to provide a high quality service at all times and always looking at ways we can improve.
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Review from M M (Daughter of Resident) published on 20 January 2025
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you so much for taking the time to complete this survey and for the lovely feedback, we will make sure that all of the team at Wimborne Care Home receive your kind words.
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Review from A W (Daughter of Resident) published on 20 January 2025
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you so much for taking the time to complete this survey and for the lovely feedback, we will make sure that all of the team at Wimborne Care Home receive your kind words.
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Review from Ann F (Niece of Resident) published on 20 January 2025
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you so much for taking the time to complete this survey and for the lovely feedback, we will make sure that all of the team at Wimborne Care Home receive your kind words. It was an absolute pleasure to care for your auntie and she is deeply missed by the whole team.
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Review from K L (Daughter-in-law of Resident) published on 16 January 2025
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Reply from Julie Shaw, Customer Relations Manager at Barchester Wimborne Care Home
Thank you so much for the lovely comments. The team at Wimborne Care Home work so hard to ensure that everyone is made to feel at home and welcome. We will pass your feedback on to the general manager and all of the staff. Thank you.
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Review from Sue W (Friend of Resident) published on 3 January 2025
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you so much for your review and kind words, we are so pleased to know that your friend has vastly improved in the short time since being with us at Wimborne. I will ensure your review is passed on to the team and I am happy to hear that you feel she is settled, well cared for and that Wimborne is the best!
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Review from Neil H (Son of Resident) published on 16 December 2024
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you so much for taking the time to complete this survey and for the lovely feedback, we will make sure that all of the team at Wimborne Care Home receive your kind words.
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Review from D B (Daughter of Resident) published on 5 December 2024
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Reply from Julie Shaw, Customer Relations Manager at Barchester Wimborne Care Home
Thank you so much for the lovely feedback, we will make sure that the team at Wimborne Care Home receive your kind words.
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Review from Sandra T (Daughter of Resident) published on 26 November 2024
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you for taking the time to submit a review and for your kind words, speaking on behalf of the whole team, it was an absolute honour to look after your dad, he was a huge character within the home and is missed by us all.
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Review from Colin L (Resident) published on 20 November 2024
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you for taking the time to submit a review, for your kind words and for sharing your experience at Wimborne.
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Review from Estella K (Resident) published on 13 November 2024
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Reply from Sarah Peach, General Manager at Barchester Wimborne Care Home
Thank you for your review. We have been delighted to have you at Wimborne. We would welcome your feedback on your review, we are always looking to improve in any areas we can to ensure that your experience is everything you expect. Thank you again and we hope to welcome you to our home in the future.
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Review from Ann D (Friend of Resident) published on 7 November 2024
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Reply from Sarah Peach, General Manager at Barchester Wimborne Care Home
Thank you so much Ann for your review and we are so pleased to know that your friend has vastly improved since being with us at Wimborne. We are so happy to hear that your friend enjoys our activities and is eating well and is now part of the Wimborne family.
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Review from D L (Partner of Resident) published on 7 November 2024
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you so much for your kind review, I am really happy to read your comments and will pass them on to the team. All of us at Wimborne work as a team to ensure a high standard of care is provided to all of our residents and their families. Thank you.
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Review from J P (Daughter of Resident) published on 28 August 2024
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you so much for your kind words and your observation of how your mum has improved. We value your feedback and feel privileged to be part of your mum's care. Our team here at Wimborne will be pleased to know that you feel your mum is doing so well here with their good care and support.
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Review from Isabelle F (Friend of Resident) published on 5 July 2024
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Reply from Sarah Peach, General Manager at Barchester Wimborne Care Home
Thank you for your feedback on your recent visit to our home. If you feel we could make any improvements to your experience and the home, please do not hesitate to let us know. We thank you for taking the time to share your thoughts.
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Review from Ian S (Son of Resident) published on 25 June 2024
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Reply from Sarah Peach, General Manager at Barchester Wimborne Care Home
Thank you so much for your kind words and your observation of how your mum has improved. We value your feedback and feel privileged to be part of your mum's care. Our team here at Wimborne will be happy to know that your mum is returning back to her former self.
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Review from Marie A (Daughter-in-law of Resident) published on 20 June 2024
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Reply from Sarah Peach, General Manager at Barchester Wimborne Care Home
Thank you for the kind words and for sharing your experience at Wimborne.
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Review from T H (Son of Resident) published on 16 May 2024
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Reply from Sarah Peach, GM at Barchester Wimborne Care Home
Thank you for taking the time to share your thoughts and experience at Wimborne. We value your feedback and appreciate your kind words about our staff and home. If there is anything you feel we can improve then we would be happy to discuss this with you.
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The Review Score of 9.9 (9.862) out of 10 for Barchester Wimborne Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.862 for Barchester Wimborne Care Home is calculated as follows: ( (258 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 297 Ratings = 4.862
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Wimborne Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Jan 2024
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Job Title: General Manager
Joined: 2023
Hi, my name is Sarah and I am very excited to be joining the team as the General Manager here at Wimborne Care Home.
I have worked within the care sector since 1991 and I am very passionate about my role and responsibilities. Right from the beginning, I knew that this was where I belonged.
My career began as a Care Assistant in a small independent residential home, and I worked my way up to Senior and then Deputy Manager. After spending 26 years in this one home, I decided it was time to spread my wings and was lucky enough to be offered a Deputy Manager position in a much larger residential home for a growing company. It was only a matter of weeks before I was promoted to General Manager and I devoted the next 15 months to improving the home and leading and developing the team.
I joined Barchester Healthcare Ltd in July 2018 as a General Manager and I really enjoyed getting to know the company, my home, my staff team, the residents and their families and friends. I spent just over two years in one home as the General Manager receiving an outstanding Kloe in Caring and good in the other four kloes in their CQC inspection before transferring to commission a new build in November 2020.
Whilst within the company I have also supported other homes in the absence of the General Manager and inducted and supported new build General Managers with the commissioning of their homes.
I have experience in turn-around projects and commissioning and over the years, I have completed an array of training and qualifications in Health and Social Care, and I continually look for ways I can improve my knowledge, skills and my own personal development.
I am very proud of everything I have achieved and I feel honoured to have spent my entire career doing what I love the most and feel that there is nothing more rewarding than going home at the end of the day knowing you have made a difference to a person’s life.
I am excited to be offered the position of General Manager and join the team at Wimborne and I aim to ensure, as a team, that we deliver a high standard of person-centred care to those we support, placing them at the heart of everything we do and meeting individual needs with the passion and commitment they deserve.
Job Title: Deputy Manager
Joined: 2024
I am so excited to be part of the team at Wimborne Care home. I have 19 years experience within health and social care. I am experienced in both domiciliary and within residential\nursing homes. I am looking forward to working here and help our wonderful residents.
Job Title: Admin Assistant
Joined: 2024
Hi, my name is Katie and I am very excited to be a part of the team here at Wimborne. I have been working here since April 2024 in the Admin team and I am enjoying every aspect of my role.
I particularly enjoy communicating with the residents and getting to know them and their life stories. I look forward to continuing working here whilst developing my skills and knowledge alongside a fantastic team.
Job Title: Head of Maintenance/Health and Safety Champion
Joined: 2018
Hi, My name is Gary, I am responsible for the maintenance of the home and also the gardens.
I previously worked in the grounds for the hospitality industry, I have been at Wimborne for over 5 years and I get a great deal of job satisfaction working here. I am looking forward to my continued work maintaining both Wimborne's home and garden.
Job Title: Admin Assistant
Joined: 2023
Hello, my name is Kate and I am the Admin assistant at Wimborne Care Home. I have been working here since March 2023. I thoroughly enjoy every aspect of my job, especially helping the residents and relatives on a daily basis. It is also truly wonderful to work alongside such passionate and caring staff members. Every day is rewarding.
Job Title: Activities Coordinator
Joined: 2023
I have been working for Barchester for over 4 years and am proud to be part of the team here at Wimborne. I love being an activities coordinator and bringing all the fun into the home, you will never see me without a smile on my face.
Job Title: Head Chef
Joined: 2021
Hi, My name is Hayden I joined Wimborne Care Home a year ago working in the kitchen where I found my passion for cooking, I have now stepped up to head chef and I am really enjoying getting to know the residents more about what they do and don't like and providing nutritious and flavoursome food. I also enjoy our weekly baking club where I can interact more with the residents and have signed up to complete qualifications in catering. I look forward to bigger events where I get to show my skills to all.
Job Title: Team Leader
Joined: 2020
I have worked at Wimborne for 7 years. I have worked in care for 17 years starting off as a Carer and working my way up to team leader. I love interacting with all the residents listening to their life stories and creating relationships with the wonderful families.
Job Title: Senior Care Assistant
Joined: 2008
I started working at Wimborne in 2008 as part of the housekeeping team.
It was then I decided I wanted to become a carer and worked hard to eventually become a senior carer I really enjoy providing person-centred care to our residents, meeting family members and being a part of a team that provides such love and compassion.
Job Title: Senior Carer/Dementia Champion
Joined: 2024
I have been in care all my life and am excited for a new challenge as a senior carer. I look forward to being able to bring my years of experience and knowledge and join this great team here at Wimborne care home.
You will always hear me singing the old-time classics around the home so if there is a favourite song you want to hear I'm sure I will know it.
Job Title: Head of Housekeeping
Joined: 2020
I have been in the care industry since I was 17 and have always loved the industry, I have gone from carer to senior carer to now head of housekeeping which I really enjoy. I love working at Wimborne and will forever feel my home from home.