Wisteria Lodge

82 London Road, Horndean, Waterlooville PO8 0BU
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Top 20 carehome certificate
10 42 Reviews
  • Wisteria Lodge, Waterlooville
Wisteria Lodge is a family owned, happy care home providing nursing for the discerning elderly in Horndean, Waterlooville.

A recent innovative extension provides beautifully well-appointed rooms with en-suite wet rooms.

A hydrotherapy bath with mood lighting and aromatherapy has added a touch of luxury together with the salon which offers complimentary holistic therapies to soothe the body and soul.

Manager Jane, a finalist in the National Care Awards is supported by carefully selected Nurses and Healthcare Assistants to provide a real 'home from home.'

Staff are trained to support residents in living active lifestyles and maintaining their individual abilities, treasuring life memories and experiences.

Come and have a cup of tea with us, enjoy some cake prepared by Head Chef.

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Care Provided by Wisteria Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Wisteria Lodge Ltd
  • Person in charge
  • Martina Brown (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (16)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Wisteria Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,550
    • Self-Funded Residential Dementia Care £1,450 – £1,600
    • Self-Funded Nursing Care £1,450 – £1,650
    • Self-Funded Nursing Dementia Care £1,450 – £1,650
    • RESPITE Self-Funded Residential Care £1,500 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,650
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,700

  • Care fees are subject to needs assessment
    Standard care fee included accommodation , food & drinks , activities , personal care & nursing care
    Excluded personal expenses like Hairdressing / Chiropody / Toiletries etc.
  • (these prices are only a guideline, please contact Wisteria Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Standard Visiting Hours from 10am to 7pm


  • Parking

  • On site parking


Wisteria Lodge Reviews (42)

Total of 42, showing 1-20
10

Wisteria Lodge has a Review Score of 10 (9.989) out of 10, based on 16 reviews in the last 2 years. Over all time Wisteria Lodge has 42 reviews.

Overall Experience

  • 39
  • 3
  • 0
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Date Published

42
5
8
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26

Review from P C (Wife of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria Lodge is a loving, caring nursing home, residents and staff are one big happy family. My husband has resided at Wisteria for two years. I have peace of mind knowing that he is well cared for and all his needs are being met.

Reply from Martina Brown, Registered Manager at Wisteria Lodge

Thank you for the review, we really appreciate it.


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Review from Liz H (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been here he and I are both happy with the care and facilities. The food is excellent. Always offer a drink and even a pudding today. Well done all.

Reply from Martina Brown, Registered Manager at Wisteria Lodge

Thank you for the lovely review, It's means a lot for the team.


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Review from Linda K (Partner of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has only been here for two-and-a-half weeks following a bad experience in another home where his care needs were not met. This home has been amazing from the start, they are delivering the care they promised for my partner, the staff are so kind and caring and make everyone welcome. They
were quick to respond when an emergency happened and made sure my partner was treated following a procedure making him safe and confident he was in the right place. He tells me they are all lovely and he's happy here. I would recommend this home to anyone. The manager cares.

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Review from N C (Son of Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Wisteria Lodge for the last two months, he has enjoyed a friendly time whilst being a resident, every member of management and staff have been professional at all times, it's run like clockwork and everyone is very attentive to any situation and my dad was very settled.
With my Dad's failing health we as a family could relax knowing Dad was in a safe, clean, professional home and was a pleasure to get to know everyone during my dad's stay at Wisteria Lodge, excellent in all areas.

Reply from Michael Lalson, Manager at Wisteria Lodge

Thank you for the lovely feedback. It means a lot for the team.


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Review from Helen M (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review was exactly as I knew it would be. All my questions were answered and I'm very pleased with all aspects of my mum's care.

Reply from Michael Lalson, NI at Wisteria Lodge

Thank you for the 5 star reviews. It means a lot for the team.


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Review from Matt G (Son of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came here in January following a quite horrible experience in a previous care home while under D2A assessment and I genuinely thank god that he did! The staff are simply fantastic and his room is bright and calm with a lovely view. The place itself is spotless and the care he receives is second
to none, we couldn’t be happier. It really feels like a family and the staff are brilliant with my mum when she visits him there, really treat her like part of the family. My father was bed-bound following a stroke and in the previous home and in hospital there was never even a consideration to change that, thank the lord for Wisteria. This year with their help we’ve been able to get him into a custom-fitted chair in his room and he’s now even going downstairs and taking part in the numerous different daily activities that the staff put on. There is a beautiful terrace garden and garden room and he’s now able to visit them and sit in the sun. An amazing place, thank you Wisteria!

Reply from Michael Lalson, BSM and NI at Wisteria Lodge

Thank you so much for your heartfelt review. We're truly touched by your kind words. Thank you once again for sharing your experience and for your trust in Wisteria.


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Review from Peter R (Husband of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is like a home from home. Fully supporting and friendly. The staff are all approachable and helpful. The approach is always professional and caring. Everywhere is always spotless and well-maintained. Happy to recommend the home to anyone.

Reply from Michael Lalson, Manager at Wisteria Lodge

Thank you so much for your wonderful feedback. We are delighted to hear that you feel at home here and that our team has been supportive and approachable. Your recommendation means a lot to us.


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Review from Beverley H (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Wisteria Lodge for a few months and from day one she has received the best care possible. Everyone is kind and attentive to her needs. They treat her very well and look after her. My mother suffered a stroke and has quite complex needs and everyone at Wisteria has done the utmost
to assist with all aspects of her personal and medical needs and to keep her comfortable.

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Review from P A (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for the last four months. She is confined to bed and confused. We had good reports from two other residents' families and from our initial visit, and throughout our time here my mother has received excellent care and attention from all members of staff, and we have been
treated with care and kindness. Communication is very good and any concerns have been immediately acted upon. We could not wish for more and have complete confidence in every aspect of care.

Reply from Martina Brown, Registered Manager at Wisteria Lodge

Thank you for taking the time to complete a review on Carehome.co.uk
It means a lot to the team.


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Review from M M (Brother-in-law of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been in Wisteria Lodge for nearly a year, during that time the care he has received has been superb. The staff go above and beyond to ensure that he is as comfortable as possible. Nothing is too much trouble. We are always made welcome when we visit and refreshments are always
offered. The whole building is immaculately clean and the staff are brilliant.

Reply from Martina Brown, Registered Manager at Wisteria Lodge

Thank you for the wonderful feedback. We really appreciate it.


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Review from Judith T (Wife of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t wish for a better home for my husband who is cared for so very professionally and well in a home-from-home environment.
Nothing is too much trouble, and everyone from management, nurses, carers, catering, domestic staff etc are all so very friendly and helpful, even in stressful times.
There is a happy atmosphere throughout the building at all times and I too am always made to feel very much at home when visiting daily. It is as they say a place where everyone, I’m sure, feels to be part of a large family. Thank you to all!

Reply from Martina Brown, Registered Manager at Wisteria Lodge

Thank you so much for your positive review of our home. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your thoughts.


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Review from K H (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Wisteria Lodge since February 2023, and our experience has been completely positive. She is happy, well looked after, safe and in good health for a 94-year-old. The staff are all lovely and treat her with care and complete respect. She enjoys the food - especially the
cakes and desserts. Plus she participates in some activities which she enjoys very much. Our peace of mind since she moved in is priceless.

Reply from Martina Brown, Registered Manager at Wisteria Lodge

Thank you for your wonderful feedback. We'll make sure to pass along your kind words to our exceptional staff.


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Review from C M (Sister-in-law of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit the staff always make you welcome with offers of drinks. A very warm and happy atmosphere. Everywhere is beautifully clean. My brother-in-law is always clean and his needs are well met. I would recommend Wisteria Lodge to anyone seeking a caring and comfortable home for their
loved one.

Reply from Martina Brown, Registered Manager at Wisteria Lodge

Thank you so much for your positive review of our home. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your thoughts.


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Review from T H (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and professionalism shown and delivered by the staff are faultless. The high standards of cleanliness are immediately evident on entering the home and are seen in every area. The activities team work hard to organise a varied programme of fun and stimulating activities which promote a relaxed
and friendly feel within the home. I would definitely recommend Wisteria Lodge to family and friends if they are looking for a care home for a loved one.

Reply from Martina Brown, Registered Manager at Wisteria Lodge

Thank you so much for your positive review of our home. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your thoughts.


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Review from Michelle V (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father moved into Wisteria Lodge at the end of June 23 but sadly after a few days his health unexpectedly deteriorated and we lost him a few weeks later. The staff could not have been more supportive and helpful to my Father and my family during his short visit. They were proactive, caring and so
friendly. I would thoroughly recommend Wisteria Lodge to anyone looking for a comfortable home from home for their loved ones. The rooms are lovely and the food is varied and excellent. The staff also make sure visitors are offered refreshments when they visit relatives. Even the laundry was delivered with pride, everything being returned to his wardrobe fresh and clean.
The nursing team are first class and very professional. They were marvellous.
I was so impressed with the culture in the Home. It seems such a happy place. It was a wonderful team effort and everyone contributed to make it a perfect home for my Father.

Reply from Martina Brown, Registered Manager at Wisteria Lodge

Thank you so much for your positive review of our home. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your thoughts.


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Review from Joanne C (Daughter of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in the best place, she enjoys the friendly atmosphere and gets excellent care from all the staff. The nursing staff are always on hand to help and respond so quickly to any medical issues and concerns. The activities team do an amazing job and are very creative and supportive with Mum's physical
condition. The whole team have a good understanding of communication to all parties. This makes it an excellent, well-run home.

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Review from Janet A (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything the staff are doing for my mum. Always there if you need them.

Reply from LALSON, Registered Manager at Wisteria Lodge

Thank you for taking time for the feedback . We really appreciate it.


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Review from Louise H (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received at Wisteria Lodge has been nothing short of exemplary these last three years. It is like one big family, always fun and laughter, activities every day (which family get to see on our social media page). Fantastic communication with relatives leaves me confident that Mum
is in the safest and happiest place she can be in. Thank you Wisteria from the bottom of my heart.

Reply from Lalson, Business Support Manager at Wisteria Lodge

Thanks a lot for your lovely feedback. I will share it with the team.


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Review from J B (Wife of Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been living in Wisteria Lodge since December 2016. He is wonderfully looked after by exemplary staff and we, his family, have nothing but huge gratitude to all at Wisteria Lodge for all they do for him.

Reply from Lalson, Business Support Manager at Wisteria Lodge

Thank you for the lovely feedback.
We really appreciate it.


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Review from Caroline V (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Wisteria last August, broke my heart to put Mum in a home but I need not of worried as they all are the most kind, upbeat, cheerful carers that you could ever meet. They truly are my angels as I can go home after a visit knowing Mum's in safe hands and settled. They ask Mum what she would
like to do, eat, how she feels etc, treating her with such dignity which each client deserves. A big shout out to the staff for their professionalism and kindness, cannot praise all the team enough.

Reply from Lalson, Business Support Manager at Wisteria Lodge

Thanks a lot for your wonderful feedback. It means a lot to all of us.


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Wisteria Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Wisteria Lodge is calculated as follows: ( (188 Excellents x 5) + (2 Goods x 4) ) ÷ 190 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wisteria Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Andy and Martina

Andy and Martina Brown

Job Title: Director and RM

Joined: 2000

Martina and Andrew have been owners and managers of Wisteria Lodge for over 20 years. They are passionate about the quality of care residents receive and always strive to improve the care service provided.


Michael

Michael Lalson

Job Title: Nominated Individual

Joined: 2014

Business Support Manager and Nominated Individual.


Frequently Asked Questions about Wisteria Lodge

What types of Care is Wisteria Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wisteria Lodge provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wisteria Lodge have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Wisteria Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wisteria Lodge to the centre of Waterlooville?

2.9 mile(s) as the crow flies, distance by road may be significantly further.