Wisteria Lodge

82 London Road, Horndean, Waterlooville PO8 0BU
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Top 20 carehome certificate
10 42 Reviews
  • Wisteria Lodge, Waterlooville
Wisteria Lodge is a family owned, happy care home providing nursing for the discerning elderly in Horndean, Waterlooville.

A recent innovative extension provides beautifully well-appointed rooms with en-suite wet rooms.

A hydrotherapy bath with mood lighting and aromatherapy has added a touch of luxury together with the salon which offers complimentary holistic therapies to soothe the body and soul.

Manager Jane, a finalist in the National Care Awards is supported by carefully selected Nurses and Healthcare Assistants to provide a real 'home from home.'

Staff are trained to support residents in living active lifestyles and maintaining their individual abilities, treasuring life memories and experiences.

Come and have a cup of tea with us, enjoy some cake prepared by Head Chef.

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Care Provided by Wisteria Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Wisteria Lodge Ltd
  • Person in charge
  • Martina Brown (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (16)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Wisteria Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,550
    • Self-Funded Residential Dementia Care £1,450 – £1,600
    • Self-Funded Nursing Care £1,450 – £1,650
    • Self-Funded Nursing Dementia Care £1,450 – £1,650
    • RESPITE Self-Funded Residential Care £1,500 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,650
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,700

  • Care fees are subject to needs assessment
    Standard care fee included accommodation , food & drinks , activities , personal care & nursing care
    Excluded personal expenses like Hairdressing / Chiropody / Toiletries etc.
  • (these prices are only a guideline, please contact Wisteria Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Standard Visiting Hours from 10am to 7pm


  • Parking

  • On site parking


Wisteria Lodge Reviews (42)

Total of 42, showing 21-40
10

Wisteria Lodge has a Review Score of 10 (9.989) out of 10, based on 16 reviews in the last 2 years. Over all time Wisteria Lodge has 42 reviews.

Overall Experience

  • 39
  • 3
  • 0
  • 0
  • 0

Date Published

42
5
8
16
26

Review from Jim L (Husband of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, respect and love that is evident in Wisteria Lodge are fantastic. I am so grateful to them for the care of my wife that if at any stage in my life I need a care home I will have no hesitation in living the rest of my life in their care.

Reply from Lalson, Business Support Manager at Wisteria Lodge

Thank you very much, Jim, for that wonderful feedback. It means a lot to the team.


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Review from J H (Daughter of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum enjoyed 28 months of excellent care at Wisteria Lodge. The home is small, very friendly and fixtures and furnishings to a very high standard. What makes Wisteria Lodge such a special place is the staff, many of whom have worked there for a long time. As we were visiting daily it became our second
home and got to know everyone, from the manager, nurses to the catering staff. My Mum was treated with kindness, dignity, compassion and care and we could not have asked for better as she ended her life there in December. We would recommend Wisteria Lodge with our hesitation and if you are reading this and considering it for a loved one you would have made a very good choice.

Reply from Theresa Shell, Registered Manager at Wisteria Lodge

Thank you for the lovely feedback and I am very proud of my team at Wisteria.


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Review from P D (Daughter of Resident) published on 23 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Wisteria Lodge for five months.
Her needs are more than met by all the staff employed.
The bedroom ensuite is kept well decorated, maintained, clean and tidy with extra care to little details, e.g. watering flowers and plants, placing cushions and ornaments in reach or sight
of Mum.
Mum's personal care is excellent. Catering and activities are good and cater to individual needs. Caretaker and cleaning, laundry and management are always on hand and chat to residents as they work.

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Review from Jane K (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last 3 months of her life at Wisteria Lodge and we couldn't have chosen a better place for her. Her newly decorated ensuite room was clean, bright and airy, as did all the rooms appear to be. The care and attention given were excellent and the staff were ALL brilliant, so caring and patient
with mum and friendly to all visitors, always offered refreshments. The food always looked and smelled delicious. Attractive decking area and lounges available for those able to get around. A wide range of activities offered if desired. Lots of staff available for the resident's needs. I really thank them all.

Reply from Lalson, Administrator at Wisteria Lodge

Thank you for the lovely feedback.


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Review from Malcolm W (Son of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were more than happy with the care, treatment and kindness paid to our mum by all the team at Wisteria Lodge.

Reply from Lalson, Administrator at Wisteria Lodge

Thank you for the feedback.


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Review from Ruth E (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, constantly updated for the comfort of residents.
Care is of a very high standard by friendly, understanding staff.
Care plans are in place and regularly updated.
Family are welcomed at any time of the day or evening.

Reply from Lalson, Home Administrator at Wisteria Lodge

Thank you for the lovely feedback.


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Review from Ruth B (Daughter of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Wisteria in Dec 2014, after a stroke, with severe cognitive and mobility issues but their excellent care, friendliness, and inclusiveness of the hands on activities and entertainment programmes brought her back out of her shell. Mum really enjoyed her time there, and we were always happy
she was safe and well cared for. Following a further stroke 3 years later, she returned from the hospital for end of life care and was treated with the dignity and respect she deserved until she passed away just before Christmas.


Her room was paid for the month so we, understandably, left its clearance until after the holiday. Wisteria didn't clearly inform us of the contract clause stating the extra week's charge after clearance for making good, and we were presented with an unexpected week's bill that could have been avoided. A single day's charge was deducted in apology, leaving us with 6 days costs and a bitter aftertaste to what should have been a lovely memory of Mum's last few years.


Reply from Lalson, Home Administrator at Wisteria Lodge

Thank you for the feedback, all views are important to us and we are very pleased to hear that you were extremely happy with the 3 years of care your mother received from us.


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Review from Kim E (Daughter-in-law of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the home after receiving many recommendations from friends. The staff were outstanding in their care of our loved one. They got to know our loved one really well and catered to his every wish. If he wanted anything they would get it for him - usually vanilla ice cream or
lemonade. We are so grateful to the staff for making our loved one feel loved and supported during our loved ones stay at Wisteria Lodge. Outstanding.

Reply from Lalson, Administrator at Wisteria Lodge

Thank you for the lovely feedback.


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Review from Linda B (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family are very satisfied and happy with the service mum receives. She is treated so well and with great care. The staff are always welcoming and helpful with any requests or needs either by mum herself or by her family.


I feel that she is in a safe and protected environment and that I can

know that at all times she is receiving the care she needs.


Wisteria Lodge is a lovely home and we are very grateful for the love and care she has there.


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Review from S W (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the care/support mum has received. All staff, without exception, are very caring and attentive. All visitors are made to feel very welcome and nothing is too much trouble.
Mum is really happy in her new home and enjoys the activities and the food. Thank you to all at Wisteria for your
care/support.

Reply from C.M Lalson, Administrator at Wisteria Lodge

Thank you for the lovely feedback.


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Review from Mary M (Relative of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care my stepmother received during the 3 and a half years she lived there. We were all treated with great kindness and gentleness, especially around the time that my stepmother passed away. We never had any complaints.

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Review from Sylvia W (Wife of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received in Wisteria Lodge was exemplary.
All the staff from the manager to domestic staff were caring and professional.
They made the 'home' in the nursing home a reality.

Reply from Martina, Director at Wisteria Lodge

Thank you, Sylvia, for your kind words, we really appreciate the feedback.


Kind regards.


Martina


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Review from Rosie B (Power of Attorney of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is of the highest standard in care, dignity, menus, nursing, cleanliness and staff. It is of an exemplary standard.

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Review from Alan G (Relative of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for looking after my relative, I could not have chosen a better place to stay for her final move. Thank you for all the tea, I will miss it.

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Review from Mike L (Husband of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came into the home for end of life care. She could not have received better care or more love during this difficult time. The managers, carers and nurses are clearly very skilled and have a wonderful positivity and caring nature to both residents and visitors. The lodge has everything a resident
would want, lovely carers and the feel of your own home.

Reply from Jane, Manager at Wisteria Lodge

Thank you for the lovely feedback.
Please feel free to visit us for a cup of coffee anytime


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Review from Susan (Daughter of Resident) published on 12 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 8 months. When she first arrived her self-esteem was very low. With staff encouragement, she found she could do small but to her significant things like using a cup and saucer. After around 2 months, her somewhat sarcastic sense humour had returned and she gossiped with
the staff who were willing to chat. She was laughing and joining in events at Wisteria Lodge. Her general health improved. At all times the staff were very warm and welcoming to the family including very young grandchildren.
Unfortunately, ill health did strike quite suddenly and the staff supported her and the whole family . Thank you Wisteria lodge.

Reply from Jane, Manager at Wisteria Lodge

Thank you for your positive comments. You are all a part of Wisteria family and very welcome to visit us anytime.


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Review from Ruth (Daughter of Resident) published on 21 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Wisteria Lodge is absolutely marvellous. It feels like one big family, all the staff are so kind and caring, and make me and my sister so welcome when we visit. Mum has Alzheimer's and can become quite agitated, but they are so calm and good with her, and I am so relieved that I can rely on
them and trust them to look after her. The events ladies are tireless in finding activities to keep the residents happy and busy. The food is as good as you would make yourself at home, and we enjoy eating there with Mum on occasion. The rooms are all spotlessly clean, and the whole building smells clean and fresh. I cannot recommend it highly enough!

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Review from S O (Niece of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was a resident at Wisteria Lodge for almost five years. It's painful to see someone you love go into a home but she was always treated with love and respect. I felt it made a big difference having registered mental nurses employed at the home as they have a greater understanding of people
with dementia. My aunty sadly passed away last month but she was looked after well, it eased the pain of losing her. The night nurses took care of my mum and myself.

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Review from Sue (Daughter of Resident) published on 1 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria is very 'home from home' and has a calm, peaceful aura about it. As a family we are so pleased that our Mum spent her last few months with those guys looking after her and they did a fantastic job. They are truly caring and know what they are doing. We thank them so much for everything they
did. If you are looking for a nursing home I can't recommend this one enough.

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Review from Sally (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all at Wisteria Lodge, thank you so much for all you have done in caring for my mother over the past two years. I have always been made very welcome on my visits and it has been such a comfort and re-assurance to know that she is receiving the best care possible.

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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Wisteria Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Wisteria Lodge is calculated as follows: ( (188 Excellents x 5) + (2 Goods x 4) ) ÷ 190 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wisteria Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Andy and Martina

Andy and Martina Brown

Job Title: Director and RM

Joined: 2000

Martina and Andrew have been owners and managers of Wisteria Lodge for over 20 years. They are passionate about the quality of care residents receive and always strive to improve the care service provided.


Michael

Michael Lalson

Job Title: Nominated Individual

Joined: 2014

Business Support Manager and Nominated Individual.