Woodlands House

205 Woodlands Road, Woodlands, Southampton SO40 7GL
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9.9 106 Reviews
  • Woodlands House, Southampton
Woodlands House is a truly elegant residential home set in its own extensive grounds and beautifully landscaped gardens, located in the rural village of Woodlands which nestles in the peace and tranquillity of the New Forest. The home has been sympathetically extended, retaining all of its original features to provide a safe, appealing and comfortable home for its residents.

The fully trained, compassionate and caring team has created an exceptional residential care home, who ensure residents are not only safe and well cared for, but are also happy and contented. With a full schedule of activities, entertainment and outings to cater to everyone’s taste, residents can live their lives as independently and positively as possible.

Woodlands House is steeped in period charm, yet filled with modern facilities and a warm and compassionate environment. The secluded grounds and easy access gardens provide great scope for numerous enjoyable activities or a space where residents can sit, relax and watch the world go by. Each of the 38 en-suite bedrooms is generously proportioned, newly decorated and fully furnished, complete with a flat-screen digital TV, telephone point and 24-hour call bell. The grand hallway, spacious lounge, relaxing library and bright dining room provide a variety of communal spaces to create the perfect family home.

Residents also benefit from inclusive homemade meals, inclusive laundry service and video calling to stay in touch with friends and family.

Woodlands House holds Beacon status, the highest award in the 'National Gold Standard Framework' for End of Life care.

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Care Provided by Woodlands House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katie Dixon (Registered Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Woodlands House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Woodlands House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability


  • Parking

  • Parking is available on-site.


Woodlands House Reviews (106)

Total of 106, showing 1-20
9.9

Woodlands House has a Review Score of 9.9 (9.899) out of 10, based on 19 reviews in the last 2 years. Over all time Woodlands House has 106 reviews.

Overall Experience

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Review from Lesley M (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Woodlands House for 4 weeks respite care. Due to the welcome & support she has received she has flourished and decided to stay. Mum is very sociable having made lots of friends and loves to join in with the many activities provided. Woodlands House is definitely a warm, caring and friendly
home.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Woodlands House

How wonderful to hear that your mum enjoyed her time at Woodlands House so much that she decided to stay. It is heartwarming to know that not only is your mum enjoying the activities on offer, she is making new friends and flourishing. Thank you for taking the time to write these kind words, which will be passed on to the team at Woodlands House.


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Review from Christine B (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands House have given both my mother and myself great care. It's always a pleasure to visit. Staff are friendly and efficient, there is always a relaxed, homely vibe to the place. I never have to worry that Mum isn't well cared for.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Woodlands House

Thank you for these kind words. It is lovely to hear that you can rest assured that your mother is being well cared for at Woodlands House and that when you visit you receive a warm welcome from all of the team. Once again, thank you for taking the time to write this review and your lovely words will be passed on to the team at Woodlands House.


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Review from Carley S (Granddaughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands House is a beautiful place, the staff are lovely and so helpful whenever you need anything. They have done such a good job making Woodlands House feel like a home for my nan. It was a hard decision to put my nan into a home but they have made it a lot easier with the help and support they
have offered.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Woodlands House

Thank you for leaving such a lovely review, we are so happy to hear your nan has settled and is happy at Woodlands. We all appreciate how hard it is making the decision, so we are thrilled to know we have made this new chapter an easy and comfortable one for you all. I will be sure to pass your wonderful comments on to the team at Woodlands Care Home.


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Review from J C (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Woodlands House now for over seven years. She continues to be very well looked after with staff very attentive to her needs. The environment is warm, clean and friendly. Meals offer a good variety and residents gather in a bright dining room for their main meals.
Mum says
she is with her friends and we feel very reassured that she is happy living there.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Woodlands House

Firstly, thank you for taking the time to leave such a warm review. Your words truly make us feel very privileged to be able to care for your mother. It is so lovely to hear that she remains happy and settled at Woodlands. We always plan our daily meals around the residents and what they enjoy and like to eat. How wonderful to have made great friends whilst living at Woodlands. I will be sure to pass on your kind comments to the rest of the team.


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Review from D T (Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy and comfortable here. The staff are kind and helpful at all times. I enjoy staying in this home, it is almost like living at home.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Woodlands House

Thank you for taking the time to write this review. We are so happy to hear how happy you are living at Woodlands. We are glad to hear that you feel at home and and the staff are kind and helpful, we will pass on these kind words to all the team at Woodlands.


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Review from P H (Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Do enjoy living here at Woodlands House. The staff are friendly, helpful and I can have a laugh and share jokes with them. The food is lovely and plentiful. The home is clean and tidy.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Woodlands House

Thank you for taking the time to let us know how much you enjoy living at Woodlands House. It is lovely to hear how much you enjoy interacting with the team and how lovely the homecooked meals are. We will pass on your kind words to the team at Woodlands House.


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Review from P T (Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy living at Woodlands. Their food is good. Staff are helpful and friendly. The home is safe and tidy.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Woodlands House

Thank you for taking the time to write these lovely words. It is nice to hear how happy you are at Woodlands and are enjoying the home-cooked meals. We will pass on these kind words to the team at Woodlands who will be happy to hear this.


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Review from S C (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Woodlands House for nearly a year now and is very happy and content. She is looked after with great care and kindness by all of the staff.
She has made friends with some of the other residents and is always smiling when I go to see her each week. She loves to join in
with the many activities provided and is often dancing which always makes me smile. Woodland House is a warm and wonderful home.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Woodlands House

Thank you for taking the time to write this lovely review. We are very happy to hear that your mother has settled in well at Woodlands House. It's great to hear she has made friends and is enjoying the activities provided, especially the dancing! We will pass on your kind words to all the staff at Woodlands House.


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Review from J M (Daughter of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Woodlands since August 2022 and has been cared for with such respect and dignity. The staff are simply brilliant, friendly, kind and supportive in equal measure. Nothing was ever too much trouble even when mum was a bit grumpy! She passed away peacefully on Friday the 2nd
of February with us by her side. Many staff popped their heads round the door to say goodbye to her which I found so comforting. They really cared! We were so supported by all the staff during this sad time. As Mum used to say to me 'They are all so kind to me here' speaks volumes.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Woodlands House

Thank you for taking the time to write this review. We are sorry to hear about the loss of your mother but it is lovely to hear how much comfort you received from the staff at Woodlands House during this time. It is also lovely to hear how much your mother enjoyed her time and Woodlands and how helpful and caring the staff were, not just to your mother but to you as a family. We will pass on these kind words to all the staff at Woodlands House who will be very happy to hear this.


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Review from D M (Daughter of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted at the door by one of the friendly staff and lunch had just finished. The large computer screen had been set up for Mum to play a few games of solitaire (cards) before going back up to her room. The staff are always very friendly and helpful every time I visit.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Woodlands House

Thank you for taking the time to write this lovely review. We are pleased to hear that your mum is getting on well at Woodlands and the staff are helpful and welcoming. We will pass on these kinds words to all the staff at Woodlands.


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Review from A R (Granddaughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands House have been just fabulous and so caring. Great communication and we have full trust for them to look after my grandmother. Lots of activities and switched on staff. Lovely house and garden.

Reply from Jenni Laffoley, Brand Marketing Manager at Woodlands House

Thank you so much for your lovely feedback. We are delighted to hear you are so pleased with the care we provide to your grandmother and the level of communication you receive from us. We shall share your comments with the wider team at Woodlands. Thanks again.


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Review from J W (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has now resided at Woodlands House for the past 2+ years. She went there in August 2021 for 2-week respite and never left. She is loving it there as she has made friends, the staff are very friendly and there are activities for the residents both morning and evening. Mum's mobility has deteriorated
rapidly, but nothing is too much trouble for the staff and their patience is outstanding. She celebrates her 99th birthday in October and I know that she will be spoilt rotten! A big thank you to all the staff at Woodlands House.

Reply from Jenni Laffoley, Bran at Woodlands House

We are thrilled your mum is so happy living here with us at Woodlands House and has made so many friends. We will absolutely be spoiling her on her birthday - we love an excuse for a celebration. We shall pass your lovely comments on to the team, who will be delighted with your feedback. Thanks for leaving such a kind review.


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Review from Adam H (Son of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciate the open access to come and visit my mother, and it is consistently evident that there is an active, social and homely environment in place, with the opportunity for my mother to be involved and helpful around the building, staff and fellow residents. The house and grounds are well
maintained and peaceful, which also makes visiting and walking within the grounds a very pleasant experience. All this has vastly improved her mood and quality of life while coping with the inevitable decline that Dementia brings, and the wide range of activities and the exemplary support of the care staff gives me total confidence that she is as fulfilled as she possibly can be in these declining years after a lifetime of care and support for others.

Reply from Jenni Laffoley, Brand Marketing Manager at Woodlands House

We are so pleased we have been able to help with your mother's care and lift her mood and quality of life. We really appreciate your kind comments about our team and the level of care they provide, and we're glad to hear you enjoy our beautiful grounds on your visits. It's our pleasure to care for your mother, and we are pleased you have total confidence in the care she receives at Woodlands House.


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Review from R P (Son of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Woodlands for over 5 years now and whilst her physical condition and mental capacity have gradually deteriorated, she has continued to be well looked after. There is a full activities programme for those who want to participate and the grounds are beautiful all year round for those
that want to enjoy some fresh air and go for a walk.


The staff are welcoming, friendly, patient and willing to spend time with the residents and understand their needs. I have the confidence that my mother is as safe and secure as possible.


Reply from Jenni Laffoley, Brand Marketing Manager at Woodlands House

It is our absolute pleasure to have been able to care for your mother for the last 5 years and we will continue to adapt our care to suit your mother's ongoing care needs to ensure she is safe and secure. We shall pass on your lovely feedback to the team, who will be delighted to read your kind words about the care they provide. Sending best wishes.


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Review from Gillian T (Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since April 2023 and has been tricky to settle but the patience and care shown by all the lovely staff at Woodlands has been exemplary. Even when we thought they might give up they stayed firm and so reassuring. I would recommend this lovely care home to anyone. Also, my
mother-in-law is there and is very happy and content. The house and grounds are very nice and the catering very good. The family day they organised was brilliant fun and the entertainers they had doing music and singing is really good and enjoyed by all.

Reply from Lindsay Mahoney, Area Administrator at Woodlands House

Thank you for this lovely review. We are so pleased to hear that after a tricky start, your mother has settled in so well at Woodlands. It is also great to hear that your mother-in-law is enjoying her time at Woodlands too. We will pass on your kind words to all the staff who I am sure will be very happy to hear that their hard work and caring is appreciated so much.


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Review from Louise P (Granddaughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home setting is beautiful, the staff are patient and fabulous. Always welcoming and approachable, we feel very comfortable with the care now we have both grandmothers residing there!

Reply from Lindsay Mahoney, Area Administrator at Woodlands House

Thank you for your kind words. We are very pleased to hear that you are happy with the care both of your grandmothers are receiving at Woodlands. The staff will be pleased to hear they are doing a great job, we will pass these compliments on to them all.


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Review from Chris O (Son of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was 96 when she arrived at Woodlands House Care Home, it was sad for her to lose her independence at such an old age but thanks to the staff and set-up, she soon adjusted to her new surroundings. There is always something "going on" and like-minded people to chat to. Woodlands staff have always
been so friendly and nothing is too much trouble. Mum has never had a bad word to say and she looks forward to her food, the quiz and day trips out. Thank you Woodlands.

Reply from Lindsay Mahoney, Area Administrator at Woodlands House

Thank you so much for your kind comments. We are very happy to hear how your mum is settled and enjoying her time at Woodlands. The manager and staff will be pleased to hear this. Thank you.


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Review from P H (Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care. The staff are very helpful. The food is very good. The home is very clean and it is my home.

Reply from Lindsay Mahoney, Area Administrator at Woodlands House

Thank you for these lovely words. We are really happy to hear that you feel at home at Woodlands and will pass these words on to the staff and manager.


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Review from Ann S (Wife of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodlands House is clean, bright and airy. The staff are cheerful and friendly and the residents all seem to be content and well cared for. Entertainment, activities and outings are regularly organised. My husband was there for a week's respite and is now a day resident twice a week.

Reply from Diana Nisbet, Marketing Executive at Woodlands House

Very many thanks for your lovely review of Woodlands House! We're so glad that you've been pleased with your husband's respite care and that he's returning for daycare twice a week. Thanks again for taking the time to submit such a positive review; it really means a lot to our teams.


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Review from David L (Partner of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After over two years of my looking after my partner, the family decided that the time had come for her to have professional care. We were so pleased that we were recommended to visit Woodlands House Care Home. It is such a lovely, well-maintained building with exceptional grounds. When the pharmacy
lady learned of our choice she said we could not have chosen better.
Everyone at Woodlands House, from the CEO to the maintenance man and young tea lady, shows so much consideration to all residents. The staff "at the sharp end", as one, all demonstrate dedication, tenderness and understanding. Congratulations to them all and thank you.

Reply from Diana Nisbet, Marketing Executive at Woodlands House

Thank you so much for taking the time and trouble to submit your very lovely review of Woodlands House. We're really glad to hear that you're so pleased that you chose our home for your partner when the time came for her to have professional care. We're really proud of our homes and our teams and know that they will be thrilled to receive your very complimentary comments on them and the care that your partner is receiving. Many thanks again and warm wishes to you and your family.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Woodlands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Woodlands House is calculated as follows: ( (205 Excellents x 5) + (23 Goods x 4) ) ÷ 228 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Katie

Katie Dixon

Job Title: Registered Manager

Joined: 2013

Hi, my name is Katie and I have had the privilege of working in a variety of care settings for the past 16 years. For 11 of these wonderful years, I have been working for the fantastically supportive company - Hartford Care. Our amazing staff work tirelessly to ensure our residents get the very best care they deserve, ensuring everyone is treated with dignity and respect.

During my time working in the care sector, I have undergone a variety of courses to widen my knowledge, including my NVQ level 5 in leadership and management.

I aim to ensure all residents enjoy their time whilst living in our care homes, and that their relatives feel comfortable and welcome to visit their loved ones. I endeavour to help my staff to feel empowered and supported; to build on their experiences and to learn to think outside of the box.


I pride myself on leading by example and going the extra mile to ensure the residents' needs are always put first.


In my spare time, I like to support my local community and volunteer for the local food bank.


I look forward to getting to know you all and working with you to bring life and laughter to your loved one’s next chapter in their lives.


Keeley

Keeley Pitman

Job Title: Deputy Manager

Joined: 2018

Hi, I’m Keeley Pitman.


I joined the Hartford Care family in December 2018 as a Care Assistant at West Cliff Hall. I transferred to Woodlands House in September 2021 as a Senior Care Assistant and was quickly promoted to my current position of Deputy Manager.


Hartford care takes pride in promoting within the company and giving staff the skills and knowledge to do so and I thoroughly enjoy working for them. Our team, here at Woodlands, ensures our residents are happy and safe and have meaningful lives.


Frequently Asked Questions about Woodlands House

What types of Care is Woodlands House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodlands House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Woodlands House have?

There are 32 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Woodlands House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodlands House to the centre of Southampton?

6.1 mile(s) as the crow flies, distance by road may be significantly further.