Woodlands House

205 Woodlands Road, Woodlands, Southampton SO40 7GL
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9.9 106 Reviews
  • Woodlands House, Southampton
Woodlands House is a truly elegant residential home set in its own extensive grounds and beautifully landscaped gardens, located in the rural village of Woodlands which nestles in the peace and tranquillity of the New Forest. The home has been sympathetically extended, retaining all of its original features to provide a safe, appealing and comfortable home for its residents.

The fully trained, compassionate and caring team has created an exceptional residential care home, who ensure residents are not only safe and well cared for, but are also happy and contented. With a full schedule of activities, entertainment and outings to cater to everyone’s taste, residents can live their lives as independently and positively as possible.

Woodlands House is steeped in period charm, yet filled with modern facilities and a warm and compassionate environment. The secluded grounds and easy access gardens provide great scope for numerous enjoyable activities or a space where residents can sit, relax and watch the world go by. Each of the 38 en-suite bedrooms is generously proportioned, newly decorated and fully furnished, complete with a flat-screen digital TV, telephone point and 24-hour call bell. The grand hallway, spacious lounge, relaxing library and bright dining room provide a variety of communal spaces to create the perfect family home.

Residents also benefit from inclusive homemade meals, inclusive laundry service and video calling to stay in touch with friends and family.

Woodlands House holds Beacon status, the highest award in the 'National Gold Standard Framework' for End of Life care.

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Care Provided by Woodlands House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katie Dixon (Registered Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Woodlands House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Woodlands House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability


  • Parking

  • Parking is available on-site.


Woodlands House Reviews (106)

Total of 106, showing 21-40
9.9

Woodlands House has a Review Score of 9.9 (9.949) out of 10, based on 18 reviews in the last 2 years. Over all time Woodlands House has 106 reviews.

Overall Experience

  • 96
  • 9
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Date Published

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Review from Sue C (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just spent two weeks at Woodlands House following surgery. The care, kindness and respect shown to her have been exceptional. Every member of staff is so positive and help always comes with a smile and a friendly chat. A truly wonderful team...she loved the food too. Thank you from a very
grateful family.

Reply from Diana Nisbet, Marketing Executive at Woodlands House

That's really kind of you and your family to take the time to submit this wonderful review of your Mum's care whilst at Woodlands, following surgery. We're really proud of our teams and our homes, and it means such a lot to receive praise and thanks from residents and their families. We're really grateful for that, and the team at Woodlands will be thrilled! Thanks again.


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Review from F B (Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for more than a year and I continue to be happy here. The staff are lovely and very helpful in every way. I am happy with everything. All is clean and tidy.

Reply from Diana Nisbet, Marketing Executive at Woodlands House

Thank you so much for providing us with such lovely feedback, both for our staff and for the facilities provided at Woodlands House. We're delighted that you're enjoying life with us.


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Review from Linda T (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Woodlands House Care Home in May 2021 after she developed Alzheimer's disease and was no longer able to live in her own home. When Mum first moved in, she was in the main part of the home and absolutely loved the activities and company of other residents. It had been a difficult decision
to move her into a home, but the staff at Woodlands House were excellent and made the transition very smooth.
Sadly Mum deteriorated a few months later and moved into the higher dependency part of the home, where she stayed until her death in November 2022. The care, support and love she received were exceptional, and I knew that she was in the best place for her needs. As her condition deteriorated, this became even more important for my own peace of mind.
The staff at Woodlands genuinely care for the residents and go above and beyond what would be expected at a care home. The setting is beautiful, and I would unreservedly recommend them.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Woodlands House

Choosing a care home for your loved one is never an easy decision, but at Woodlands House, we do all we can to make the transition as easy as possible, not only for the resident but for relatives too. We are honoured you chose us to care for your mother and offer you our deepest condolences for your loss. Thank you so much for taking the time to leave such a positive recommendation.


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Review from A C (Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place to be and the staff are lovely and caring. The residence is beautifully clean and the staff are lovely. The home is beautifully clean and lovely, the staff spend their time talking to us. The staff have always given me everything I need.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Woodlands House

Thank you for taking the time to leave us a review. We are so pleased you find Woodlands House a lovely place to be, we love having you here, and we're very grateful for your kind words about our team and the care you are receiving.


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Review from Martin H (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic home, my dad does daddy daycare there and stays occasionally. He loves it. Day trips, spelling tests and singalongs. He has a great time and interacts with everyone. Keep up the good work.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Woodlands House

Thank you so much for your kind review. We're so pleased your dad enjoys the time he spends with us and we love seeing how involved he gets with all the activities on the days he's here.


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Review from Danielle W (Granddaughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I worked as part of the Woodlands team for 8 years and left 4 years ago. Myself and my family decided a few months ago that my own nan would benefit for 'day care' it was quite a difficult decision to make however and I cannot thank and praise the staff enough. Having worked there myself in the past
I trust the team so very much old and new. My nan always comes home beaming with excitement when we collect her. The staff are outstanding and really are a credit to the Hartford team. I cannot put into words how happy we are with this decision we have made. Thank you again.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Woodlands House

Thank you so much for trusting us with your nan's care, we understand just how difficult the decision process regarding care can be. We are delighted to hear how much your nan is enjoying the time she spends with us here at Woodlands and we really do appreciate your kind words about our team.


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Review from A H (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home set on fantastic grounds. There is ample seating for residents to take part in activities outside when the weather permits. The staff are caring and go the extra mile to ensure the residents are happy and kept active, with much laughter and good humour. After attending the family
day, I felt privileged that my mother is part of the Woodlands House community. It is good to know she is safe and well cared for. I know she has her moments, but it was so good to see her smile and take part in the celebrations. Thank you to all the staff, especially the management team and those working behind the scenes.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you for your lovely words about Woodlands House. It is our pleasure to care for your mother and to see her enjoying all our fantastic activities. We are so glad you had a great time at our family day. We shall continue to ensure she stays smiling and happy! Your thanks are very much appreciated and we shall pass on your gratitude to all the wonderful Woodlands team.


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Review from M L (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not praise the staff enough at Woodlands, my father took respite care there for 10 days and I can honestly say he enjoyed every day.
The staff are very caring and professional and the residents all seem very happy and very well cared for and looked after.
The home itself is on beautiful grounds
and we were able to enjoy the gardens and the quiet room and the lounge. Visiting was never a problem for me and my family and we could go any time, they were honestly so accommodating.
Going forward we now have my father booked in two days a week for respite daycare. I would just like to thank everyone involved in this fantastic facility.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Woodlands House

Thank you for your kind words about Woodlands House. We are thrilled that your father enjoyed his respite stay with us and now attends the home on a weekly basis for respite daycare, it's our pleasure to care for him. We will pass on your lovely comments to the whole team.


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Review from Peter N (Son of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While living in New Zealand - the staff at Woodlands help us keep in touch by setting up weekly Skype calls. After a gap of 3 years, have just managed a trip back to the UK to visit Mum and other relatives. Always a joy visiting Woodlands, lovely welcome and so comforting to see Mum looked after so
well. Always fun activities and then beautiful gardens to socialise and laze away summer afternoons - with tea and biscuits!

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your lovely words about Woodlands House. It's our pleasure to look after your mum and to arrange your regular Skype calls with her. We are so proud of our beautiful home which is always buzzing with activity but its glorious garden which is our favourite place to be during the summer months.


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Review from P N (Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known most of the staff here for many years and can give nothing but praise for 90% of that time for the last 4 years. On the whole they are super crown, and not complaints anoupt the care provided. Pleasant kind and helpful 90% of the time. Nothing but praise, just a lovely crowd okay.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you for your wonderful words about Woodlands House. It is our pleasure to look after and support you here at our beautiful care home. We will let our team see this review so they all know how much you appreciate everything they do for you.


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Review from Barbara S (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been in Woodlands House for nine months. The care and love she receives from all members of staff are exemplary. They go that extra mile to provide a good atmosphere and there is always laughter and good humour. Every day there is a variety of activities to keep the residents occupied.
Also, there is a mini bus which takes them on journeys out. They are also very thorough in protecting residents against Covid. I am sure I couldn't have found a better care home for my mum.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your lovely words about Woodlands House. It is our pleasure to look after your mother and we are so delighted you trusted us with her care. We ensure that all our ladies and gentlemen live their best lives with us - from the activities we organise for them to ensuring there is always a happy atmosphere in our beautiful care home.


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Review from S H (Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy here. So far my experience is good. All the staff are helpful and lovely. Overall, I am very happy. Lovely house and lovely gardens.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your wonderful review of Woodlands House. It is our pleasure to care for you. We are so glad you feel so happy in our beautiful home with our helpful team supporting you. They will be delighted with your very kind comments.


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Review from A R (Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much more than I expected. Three times better than expected. Staff are a lot better than expected. Overall, a lot better than I expected.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you very much for your lovely review of Woodlands House. We are so glad we have exceeded your expectations in so many ways!


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Review from John G (Son-in-law of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are true carers showing genuine affection for my mother-in-law. There is a great atmosphere in the house with plenty of laughter, brilliant activities which they have managed to maintain through the pandemic. Outdoor space is important to my mother-in-law and she makes good use of the beautifully
kept grounds. Food is a bit up and down but overall, delighted with the care provided.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you for your wonderful review of Woodlands House. It's our pleasure to care for your mother-in-law and to know she loves being part of our fabulous family. We shall pass on your feedback about the food provided.


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Review from J A (Partner of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was looked after and very well cared for. This home has a friendly and welcoming atmosphere. The staff being a very strong team makes it an efficient and happy environment for all. The activity team work hard to ensure that all the residents have a great variety of entertainment and stimulation,
including outings and lots of time spent in the garden during the summer months. There is no better care home than Woodlands.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you for your very kind words about Woodlands House, and thank you for having the trust and faith in us to care for your partner. We shall share your comments with all our team so they know how much you appreciate their care and compassion.


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Review from John W (Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy overall.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you for your lovely review of Woodlands House. It is our pleasure to care for you and to know you are so happy here.


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Review from P O (Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was recommended to me by several friends - I am very happy and content. All the staff are caring and willing to help in any way they can.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your lovely review. It is our pleasure to care for you and we are delighted you are so happy here as part of our wonderful Woodlands House family.


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Review from Lindsey K (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum sadly passed away last month after 3 and a half years at Woodlands House. She began her stay at the home in August 2018 and I was immediately impressed with the caring attitude of all the staff and how content and happy the atmosphere was for both residents and carers alike. The buildings and
grounds are well maintained and Mum often commented how lovely the gardens were. Mum spent her last few months in the Cottage where the care she received was especially excellent. The Cottage staff showed great dedication and commitment and demonstrated the immense value of sensitive care for those close to the end of life.
The care Mum received at Woodlands House was of consistently high quality throughout and she enjoyed a very pleasant and stress-free last few years.
I am very grateful for the care and comfort provided to her by the staff of Woodlands House right up to her passing.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your beautiful words about Woodlands House. We share your sorrow in the loss of your lovely mum. It was our pleasure to care for her and she was much loved by all of us. We will share your wonderful review with all the Woodlands team so they know how much you appreciate the care they gave your mum.


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Review from J W (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Woodlands are all very competent and kind. The home is beautifully decorated and maintained. There is always a lovely atmosphere and as a visitor, I always feel welcomed. I am very happy my mum has been able to live at Woodlands House.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your lovely review of Woodlands House. We are delighted to have you and your mum as part of our happy Woodlands family. If you would like to give us some more feedback, especially about our food and drink, please don't hesitate to contact us.


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Review from J B (Son of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted at the continuing high level of care and attention my mother is receiving at Woodlands House. Thank you.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your lovely comments about Woodlands House. It is our pleasure to care for your mother. We shall pass on your thanks to the wonderful Woodlands team, who are looking after her.


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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Woodlands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Woodlands House is calculated as follows: ( (205 Excellents x 5) + (11 Goods x 4) ) ÷ 216 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Katie

Katie Dixon

Job Title: Registered Manager

Joined: 2013

Hi, my name is Katie and I have had the privilege of working in a variety of care settings for the past 16 years. For 11 of these wonderful years, I have been working for the fantastically supportive company - Hartford Care. Our amazing staff work tirelessly to ensure our residents get the very best care they deserve, ensuring everyone is treated with dignity and respect.

During my time working in the care sector, I have undergone a variety of courses to widen my knowledge, including my NVQ level 5 in leadership and management.

I aim to ensure all residents enjoy their time whilst living in our care homes, and that their relatives feel comfortable and welcome to visit their loved ones. I endeavour to help my staff to feel empowered and supported; to build on their experiences and to learn to think outside of the box.


I pride myself on leading by example and going the extra mile to ensure the residents' needs are always put first.


In my spare time, I like to support my local community and volunteer for the local food bank.


I look forward to getting to know you all and working with you to bring life and laughter to your loved one’s next chapter in their lives.


Keeley

Keeley Pitman

Job Title: Deputy Manager

Joined: 2018

Hi, I’m Keeley Pitman.


I joined the Hartford Care family in December 2018 as a Care Assistant at West Cliff Hall. I transferred to Woodlands House in September 2021 as a Senior Care Assistant and was quickly promoted to my current position of Deputy Manager.


Hartford care takes pride in promoting within the company and giving staff the skills and knowledge to do so and I thoroughly enjoy working for them. Our team, here at Woodlands, ensures our residents are happy and safe and have meaningful lives.