Woodlands House

205 Woodlands Road, Woodlands, Southampton SO40 7GL
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9.9 106 Reviews
  • Woodlands House, Southampton
Woodlands House is a truly elegant residential home set in its own extensive grounds and beautifully landscaped gardens, located in the rural village of Woodlands which nestles in the peace and tranquillity of the New Forest. The home has been sympathetically extended, retaining all of its original features to provide a safe, appealing and comfortable home for its residents.

The fully trained, compassionate and caring team has created an exceptional residential care home, who ensure residents are not only safe and well cared for, but are also happy and contented. With a full schedule of activities, entertainment and outings to cater to everyone’s taste, residents can live their lives as independently and positively as possible.

Woodlands House is steeped in period charm, yet filled with modern facilities and a warm and compassionate environment. The secluded grounds and easy access gardens provide great scope for numerous enjoyable activities or a space where residents can sit, relax and watch the world go by. Each of the 38 en-suite bedrooms is generously proportioned, newly decorated and fully furnished, complete with a flat-screen digital TV, telephone point and 24-hour call bell. The grand hallway, spacious lounge, relaxing library and bright dining room provide a variety of communal spaces to create the perfect family home.

Residents also benefit from inclusive homemade meals, inclusive laundry service and video calling to stay in touch with friends and family.

Woodlands House holds Beacon status, the highest award in the 'National Gold Standard Framework' for End of Life care.

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Care Provided by Woodlands House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katie Dixon (Registered Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Woodlands House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Woodlands House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability


  • Parking

  • Parking is available on-site.


Woodlands House Reviews (106)

Total of 106, showing 41-60
9.9

Woodlands House has a Review Score of 9.9 (9.949) out of 10, based on 18 reviews in the last 2 years. Over all time Woodlands House has 106 reviews.

Overall Experience

  • 96
  • 9
  • 0
  • 1
  • 0

Date Published

106
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Review from Julie D (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Woodlands for four years and in my opinion, the staff there are exceptional. They are caring, treat the residents with dignity, kindness and nothing is too much bother. My family and I are always welcomed so warmly by the staff as well, it truly is a home from home.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your lovely review of Woodlands House. It is our pleasure to look after your mother and it's wonderful to hear you are so happy with the way we are caring for her. Our fabulous Woodlands team will be thrilled with your comments, which we shall share with them all.


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Review from Colin M (Son of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Skype call to the wrong person. The wrong number dialled and my 92-year-old Mother simply left with the Ipad ringing. Called the home to request the call be stopped and redirected but the carer said 'it is not my job, you need to talk to someone else.' I explained the issue and asked her to sort it
but she simply repeated herself. The end result is my Mother missing out on her weekly call. Issues with missed Skype calls are a common factor. The carers seem to be spread too thinly to be able to provide this simple link with the outside world. Continual issues with hearing aids and delays in sorting replacements leaving her unable to hear most of the time on Skype, in spite of continual requests for help.

Reply from Alison Reijman, PR Coordinator at Woodlands House

We acknowledge your concerns although we had hoped we had resolved them all with our email exchanges previously. We are sorry this is not the case as we felt we had fully explained the situation, especially with regard to your mother’s hearing aid. We are disappointed that you felt you needed to use carehome.co.uk to give feedback on this incident, especially as we have always been able to discuss any concerns directly. We acknowledge your comments about the care staff member and will reflect on this as she has always been praised for her excellent care and an asset to our team.


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Review from Jonny W (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands has been outstanding in helping my lovely Dad settle in his new environment. The level of care and individual professionalism has been truly wonderful. From the first day my Dad moved to Woodlands, the team has gone above and beyond our expectations in ensuring his individual needs and requirements
were met. The whole team have shown extraordinary love and empathy and have gone above and beyond in their efforts to help Dad settle. A particular mention and thank you to three particular members of staff.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your wonderful review of Woodlands House. We are absolutely delighted with all your positive comments about how we are looking after your lovely Dad. It is our pleasure to care for him and to ensure he feels part of our very happy Woodlands family. We shall share your review with all our terrific Woodlands team.


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Review from Jack W (Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Next to being at my own home, this is the next best place to be. I am well cared for by many friendly carers.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your lovely review of Woodlands House. It is our pleasure to care for you and we are very glad you feel so at home with us.


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Review from Deborah S (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the pandemic, the home has kept me fully informed of all changes of procedure and been extremely accommodating throughout this difficult time. Staff have exceeded my expectations in their care and professionalism. My visits have been able to be regular whether it be in the garden, indoors or
skype. Well done and keep up the excellent work.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your lovely review of Woodlands House. We are delighted to have been able to organise safe visits to see your loved one during this difficult time. We shall share your wonderful words with our Woodlands team so they all know how much you appreciate everything they are doing.


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Review from Fran L (Daughter-in-law of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Woodlands have managed the COVID crisis wonderfully. Communication has been regular and clear and they have done everything possible to allow residents to still have visitors. The Facebook page has been a really great way to see all the fun and inspired activities that they
have managed to run over lockdown. I feel so fortunate that my mother-in-law has been at Woodlands during this difficult period when so many people have had such negative experiences with other care homes. The staff are endlessly kind and friendly and it is heartwarming to see them enjoying activities with the residents. Could not recommend it highly enough.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your lovely review of Woodlands House. It has been a challenging time for all of us but we have ensured that all our residents have stayed cheerful and happy with all our activities, all of which you will continue to see on Facebook on the run-up to and during Christmas. It is our pleasure to care for your mother-in-law and we shall pass on your kind words to all the team who are looking after her.


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Review from Debbie G (Daughter of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Woodlands House in July this year. It was a very upsetting time for all our family, as we knew that we would not be able to see Mum every day as we had for months, due to Coronavirus. From the day we came to visit Woodlands to discuss Mum moving in, we knew it was the right place for
her. Everyone has been so caring, friendly and supportive to us and any concerns we may have, the team are more than happy to discuss and reassure us that Mum is OK. Despite Covid restrictions, we are able to keep in contact with Mum via telephone calls, skype and one family member is allowed a conservatory visit once a week. I do admit this is very hard on the rest of the family, not being able to see Mum but we understand and appreciate that the residents' Health and Safety is paramount. We receive a weekly rota of all the activities the residents are doing which is fantastic.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your wonderful review of Woodlands House. We do understand how upsetting it must have been for you all during this very difficult time, but we have always made it a priority to keep relatives regularly informed about and in touch with their loved ones. It is our pleasure to look after your mum and we shall let our superb team know how much you appreciate their support and care of her.


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Review from Heather B (Sister of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My thanks go to all the staff during this lockdown period.
I'm so impressed with all the measures taken to keep Covid 19 out of Woodlands. They are so comprehensive.
I'm also grateful to the staff going to work each day and coping with all the problems lockdown must entail. Anxious, confused residents
who are missing their families.
Thank you for frequent updates and reassurance and arranging video calls.
I think you have all gone more than the second mile at this very stressful time.
I'm looking forward to visiting again and saying thank you in person.

Reply from Alison Reijman, PR Coordinator at Woodlands House

What a wonderful review of Woodlands House. Thank you so much for your kind words. It has been a very challenging time for all of us and we have done all we can to ensure all residents can speak to their loved ones through video calls. We look forward to welcoming you again to Woodlands once this current lockdown period is over.


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Review from Sara D (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Going over and above board to help the family of residents. Lovely activities and staff are always so helpful and friendly even though they are so busy. Thank you to everyone at Woodlands. It's so nice to see Mum happy and content.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your lovely review. It is our pleasure to look after your Mum and we shall pass on your thanks to all our wonderful Woodlands team.


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Review from Kiron B (Nephew of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is a permanent resident and has been in a care home since December 2019. Since the virus came to be, the care my uncle has received has been the tops. Getting updates on the care and the way the staff have been brilliant. I don't know all the carers names but thanks to the manager, his mains
carers and all the others.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your fantastic review. It has been a difficult time for us all but we are so glad you are happy with the way in which we have been keeping you informed about your uncle. We shall pass on your thanks to all our wonderful Woodlands team.


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Review from C N (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose Woodlands House for its homely and relaxed presentation and for its reputation for high-quality care. It has lived up to that expectation and Mum often says that the staff couldn't be kinder. We feel that she is in safe hands and well cared for which is invaluable to us.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your review. It is a pleasure to care for your Mum and our team will be delighted about your comments about the way in which we are looking after her. However, we would be interested to know in what ways you think we could improve our facilities and rooms. Please do contact us directly if you have any suggestions.


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Review from H F (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed here for respite and now live here. I like the company and the room. The staff are wonderful.

Reply from Alison Reijman, PR Coordinator at Woodlands House

What a wonderful review of Woodlands. It is our pleasure to look after you and we are delighted you are so happy with the care, comfort and companionship you are enjoying with us.


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Review from P N (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything perfect and couldn't be more pleasant. All the carers are excellent.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your lovely comments about Woodlands House. We shall let our wonderful Woodlands team know how much you appreciate the way in which they are caring for you.


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Review from Sheila L (Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband lived here and was excellently treated so when it came to my turn, I was quite confident I would be looked after.

Reply from Alison Reijman, PR Coordinator at Woodlands House

What a lovely recommendation. We are delighted you were pleased with the care your husband received and we hope you are equally happy with the way we are looking after you at Woodlands.


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Review from Sylvia C (Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Staff very good. I enjoy living here and I recommend living here. Good food.

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you so much for your lovely comments and your recommendation. It is our pleasure to look after you here at Woodlands and we are so glad you are happy at Hartford Care.


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Review from Bernice S (Daughter of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Woodlands for two and a half years. I chose Woodlands above other homes due to their knowledge of relevant legislation, caring and empowering approach and the high-quality environment. They have achieved excellence in my professional view and I will remain an advocate of Woodlands for
many years to come. Thanks so much for caring for mum so well.

Reply from Alison Reijman, PR Coordinator at Woodlands House

We are absolutely thrilled with your review. Thank you for being an advocate for our wonderful Woodlands care home and its fantastic, dedicated team who continue to strive to be the best at all times. We are so glad your mum's stay there was so positive and happy.


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Review from M B (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities at Woodlands House are excellent. Families and friends of residents are made to feel very welcome and are invited to events and celebrations throughout the year. There is a variety of activities offered and trips out in the minibus. One of the highlights is the drama group who
perform plays written by a member of staff who is mindful of abilities and knows the residents well.

Reply from Leah-Marie Mills, HR Director at Woodlands House

Thank you so much for your review - we are really pleased you feel so welcome and enjoy all of the many events and celebrations held at Woodlands. We will pass your comments onto our team too, who I know will be delighted to hear your feedback. We are also very much looking forward to the next show held by the drama group.


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Review from Liz M (Daughter of Resident) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Woodlands House for 9 months now and I can honestly not fault the staff for their care, help and understanding to my mum. It’s always a difficult time making the right decision for your loved ones but from day one, the staff have made my mum feel welcome and at home. Also, the other
residents are a credit to Woodlands as they are happy and friendly. The activity staff are also fantastic, so many great ideas and they always go that extra mile with entertainment, no matter what time of the year it is. The grounds and the surrounding area are beautiful too - perfect for an afternoon stroll. Overall 10/10 - Excellent!

Reply from Alison Reijman, PR Coordinator at Woodlands House

Thank you for your wonderful review, Liz. We do consider everybody to be part of the Hartford family and we are so glad you are happy with the way she is being cared for at Woodlands. We shall pass on your lovely comments to the team and also our residents there.


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Review from Steve K (Son-in-law of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very compassionate and caring staff, lovely community feeling, very good food, very clean and well-maintained building.

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Review from Jackie P (Relative of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has a lovely room in a home that is beautifully decorated and kept very clean. The staff are wonderfully caring and there are plenty of activities to participate in should she choose to do so. The large gardens are beautifully kept. The staff are always helpful and welcoming and nothing
is too much trouble. We have regular relatives meetings and can discuss any issue. We have got to know other residents and their families creating a great family atmosphere. We are very pleased with our choice of care home for Mum.

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Woodlands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Woodlands House is calculated as follows: ( (205 Excellents x 5) + (11 Goods x 4) ) ÷ 216 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Katie

Katie Dixon

Job Title: Registered Manager

Joined: 2013

Hi, my name is Katie and I have had the privilege of working in a variety of care settings for the past 16 years. For 11 of these wonderful years, I have been working for the fantastically supportive company - Hartford Care. Our amazing staff work tirelessly to ensure our residents get the very best care they deserve, ensuring everyone is treated with dignity and respect.

During my time working in the care sector, I have undergone a variety of courses to widen my knowledge, including my NVQ level 5 in leadership and management.

I aim to ensure all residents enjoy their time whilst living in our care homes, and that their relatives feel comfortable and welcome to visit their loved ones. I endeavour to help my staff to feel empowered and supported; to build on their experiences and to learn to think outside of the box.


I pride myself on leading by example and going the extra mile to ensure the residents' needs are always put first.


In my spare time, I like to support my local community and volunteer for the local food bank.


I look forward to getting to know you all and working with you to bring life and laughter to your loved one’s next chapter in their lives.


Keeley

Keeley Pitman

Job Title: Deputy Manager

Joined: 2018

Hi, I’m Keeley Pitman.


I joined the Hartford Care family in December 2018 as a Care Assistant at West Cliff Hall. I transferred to Woodlands House in September 2021 as a Senior Care Assistant and was quickly promoted to my current position of Deputy Manager.


Hartford care takes pride in promoting within the company and giving staff the skills and knowledge to do so and I thoroughly enjoy working for them. Our team, here at Woodlands, ensures our residents are happy and safe and have meaningful lives.