Woodlands House

205 Woodlands Road, Woodlands, Southampton SO40 7GL
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9.9 106 Reviews
  • Woodlands House, Southampton
Woodlands House is a truly elegant residential home set in its own extensive grounds and beautifully landscaped gardens, located in the rural village of Woodlands which nestles in the peace and tranquillity of the New Forest. The home has been sympathetically extended, retaining all of its original features to provide a safe, appealing and comfortable home for its residents.

The fully trained, compassionate and caring team has created an exceptional residential care home, who ensure residents are not only safe and well cared for, but are also happy and contented. With a full schedule of activities, entertainment and outings to cater to everyone’s taste, residents can live their lives as independently and positively as possible.

Woodlands House is steeped in period charm, yet filled with modern facilities and a warm and compassionate environment. The secluded grounds and easy access gardens provide great scope for numerous enjoyable activities or a space where residents can sit, relax and watch the world go by. Each of the 38 en-suite bedrooms is generously proportioned, newly decorated and fully furnished, complete with a flat-screen digital TV, telephone point and 24-hour call bell. The grand hallway, spacious lounge, relaxing library and bright dining room provide a variety of communal spaces to create the perfect family home.

Residents also benefit from inclusive homemade meals, inclusive laundry service and video calling to stay in touch with friends and family.

Woodlands House holds Beacon status, the highest award in the 'National Gold Standard Framework' for End of Life care.

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Care Provided by Woodlands House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katie Dixon (Registered Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Woodlands House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Woodlands House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability


  • Parking

  • Parking is available on-site.


Woodlands House Reviews (106)

Total of 106, showing 61-80
9.9

Woodlands House has a Review Score of 9.9 (9.949) out of 10, based on 18 reviews in the last 2 years. Over all time Woodlands House has 106 reviews.

Overall Experience

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Review from Pauline B (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for my mother to be anywhere but Woodlands House. It has given her a new lease of life. The staff are friendly and caring and take a genuine interest in her. She never fails to tell me how happy she is here. Thye range of activities on offer is amazing, and although my mother felt activities
weren't for her, she joined in with various things and enjoyed herself. She loves the sing-a-longs with the entertainers. The food here is great too, according to Mum.

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Review from David A (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to go to the home. Lovely welcoming feel to the place and smiling faces on staff. Mother always feels safe and well cared for and I am confident she is well looked after. Food excellent. Home is spotlessly clean.

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Review from Lorraine A (Mother-in-law of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands has a lovely, homely feel as soon as you walk through the door. Staff are friendly and welcoming, happy to help in any way they can. My mother-in-law is very happy and feels safe and well looked after. She enjoys the activities (knitting, sewing, bingo etc). Truthfully I can't fault them in
any way - all staff are what makes the home, clean, war and friendly!

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Review from Kim E (Friend of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm welcome as always. Accompanied to hair salon for friend to have her hair done, great service. Always free to make a cup of tea or often have one served to you. Keep fit class in progress. Nice and clean environment. Happy and helpful staff/management. Friend happy and well cared for. Food choices
given and made.

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Review from Pip D (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care that our mother receives at Woodlands House. The environment is very special, the staff so warm, caring and friendly.
Added to that it is efficiently run and the communication is excellent.

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Review from Lynne E (Friend of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend twice a week. Lovely home, great staff. I would recommend this home to everyone.

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Review from Mary R (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands is a very friendly and welcoming home. Nothing is too much trouble for the staff. Everywhere is clean and tidy. I am confident my mother is receiving the care she deserves.

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Review from A N (Son of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place, and as a family, we remain so pleased that Mother has somewhere friendly, safe and secure to live and the staff here are all so committed to help and care.
There is always a cheery smile and a helpful hand to assist with the resident's needs - some of which may be somewhat challenging.
The activities and variety of things are exceptional, even with time made to organise a Christmas Pantomime with residents/staff taking part. Brilliant.
As a family, we are kept up to date of what we need to know and we hope Mother has many more years to enjoy here.

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Review from Julie T (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum chose Woodlands three years ago when first diagnosed with dementia and we visited places for "the future". She said she felt at home, and boy, that has transpired to be so true. All the staff are kind - Mum says they are thoughtful and I don't have to worry about her at all. The banter is great
with the residents, the food excellent and it really is a 'home from home'.

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Review from G W (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands House is always welcoming and mum loves to call it home. Staff are cheerful, kind and caring and tend to the needs of residents with the greatest of respect. There are plenty of activities to keep residents entertained on a daily basis, with ongoing projects and 'shows' for family and friends
to share. I'm hoping and looking forward to many happy years of residence for Mum. I have already recommended Woodlands House to friends and colleagues.

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Review from Patricia J (Friend of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the staff very helpful and friendly and nothing was too much trouble. When I was staying here after my operation, I was very well cared for during that particular week and my room very spacious and well laid out, overlooking the beautiful garden. Meals were plentiful and good, and a great
atmosphere all around.

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Review from Diane K (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't recommend this home more highly. The management and staff are very committed and treated my mother with the utmost care and dignity.
Sadly my mother has now passed away. I couldn't have asked for more in terms of her end of life care.

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Review from Sue (Daughter of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Woodlands for almost three years and it became my second home. Woodlands has a lovely family atmosphere and it is really one big happy family living under one roof. Mum had a beautiful bedroom, however, she liked to spend the daytime in the lounge or hall having fun and social time with fellow
residents and staff. The staff are wonderful, caring and compassionate and they treat the residents with great dignity. I knew Mum was very well looked after. I was so fortunate that my Mum forged new friendships and had fun and had a very happy time in her final years. All thanks to Woodlands you are amazing thank you so much.

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Review from Rose M (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands is a jewel set in beautiful grounds. The place has a wonderful buzz about it. The residents are happy and smiling due to an amazing timetable of activities, tasty food served in a cheerful dining room and most importantly, caring and dedicated staff. My mother has a beautiful character room
which is large enough to fit most of her favourite pieces of furniture and pictures making it a home from home.

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Review from P B (Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my third visit, next best thing to home. During my stay over the past week, I have been on various outings. I have made a new friend. The staff couldn't be more helpful. the room/bathroom could not be better.

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Review from H P (Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've only been here 4 months, it takes getting used to - it's a different life. Food is good.


Outings are organised which we enjoy.


The staff are very accommodating.


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Review from J C (Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 6 months and I am very happy. Well looked after.

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Review from Claire N (Daughter of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here for over a year. The staff are always helpful, attentive and friendly and there is a lovely homely atmosphere, with an ingenious variety of activities. Everyone is treated with respect and as an individual. Communication is excellent and it is such a relief to know she
is so well cared for. Woodlands House is very spacious with beautiful grounds, it’s always very clean and smells lovely, and the indoor temperature always comfortable. I wouldn't hesitate to recommend it.

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Review from K B (Granddaughter of Resident) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has been a resident for just over six months now. In that time we have seen Nans health flourish. She arrived in a wheelchair due to persistent falls, wasn’t eating and not in good health. Since being at Woodlands she is now able to walk, participate in activities, eat three proper meals a day and
in summary we have our Nan back!


Woodlands have enabled Nan to continue to live an independent life but be on hand to support the parts of her health and well-being that she is unable to fully do on her own.


They do this with care, understanding, amazing tolerance and patience.


They are always striving to be better and always go that extra mile to ensure all their residents are happy, safe and enjoying their lives.


Thank you!


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Review from John G (Nephew of Resident) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the home regularly for the last 3 years and have always been met with friendliness and a willingness to help wherever possible. The recent loss of my aunt's TV remote was resolved by proving a new set very quickly for which I am very grateful.

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Woodlands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Woodlands House is calculated as follows: ( (205 Excellents x 5) + (11 Goods x 4) ) ÷ 216 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Katie

Katie Dixon

Job Title: Registered Manager

Joined: 2013

Hi, my name is Katie and I have had the privilege of working in a variety of care settings for the past 16 years. For 11 of these wonderful years, I have been working for the fantastically supportive company - Hartford Care. Our amazing staff work tirelessly to ensure our residents get the very best care they deserve, ensuring everyone is treated with dignity and respect.

During my time working in the care sector, I have undergone a variety of courses to widen my knowledge, including my NVQ level 5 in leadership and management.

I aim to ensure all residents enjoy their time whilst living in our care homes, and that their relatives feel comfortable and welcome to visit their loved ones. I endeavour to help my staff to feel empowered and supported; to build on their experiences and to learn to think outside of the box.


I pride myself on leading by example and going the extra mile to ensure the residents' needs are always put first.


In my spare time, I like to support my local community and volunteer for the local food bank.


I look forward to getting to know you all and working with you to bring life and laughter to your loved one’s next chapter in their lives.


Keeley

Keeley Pitman

Job Title: Deputy Manager

Joined: 2018

Hi, I’m Keeley Pitman.


I joined the Hartford Care family in December 2018 as a Care Assistant at West Cliff Hall. I transferred to Woodlands House in September 2021 as a Senior Care Assistant and was quickly promoted to my current position of Deputy Manager.


Hartford care takes pride in promoting within the company and giving staff the skills and knowledge to do so and I thoroughly enjoy working for them. Our team, here at Woodlands, ensures our residents are happy and safe and have meaningful lives.