Woodpeckers

Sway Road, Brockenhurst SO42 7RX
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10 86 Reviews
  • Woodpeckers, Brockenhurst
Originally a private residence, Woodpeckers has been tastefully extended and adapted to provide every modern convenience, while still retaining a homely atmosphere.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home is situated in the village of Brockenhurst in the heart of the New Forest and is within walking distance of local shops, the church and doctor's surgery.

At Woodpeckers there is a choice of comfortable lounges where residents can socialise, watch television or spend some quiet time, and an attractive conservatory where many activities take place. It overlooks the pretty landscaped garden which has been purposely designed for wheelchair users. The garden also hosts a water feature and oak-framed gazebo suitable for all weathers.

The dining room provides waitress service and varied choices of home-made food. The meals are balanced and nutritious and special diets can be catered for.

The bedrooms are tastefully furnished and most have en-suite facilities for privacy and convenience. Residents are encouraged to personalise their rooms by bringing their own pictures, ornaments and small pieces of furniture.

Experience the warmth and care of this friendly, relaxing care home whilst making new friends.

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Care Provided by Woodpeckers

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Stuart King (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Woodpeckers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
  • (these prices are only a guideline, please contact Woodpeckers to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Woodpeckers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Woodpeckers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Woodpeckers Reviews (86)

Total of 86, showing 1-20
10

Woodpeckers has a Review Score of 10 (10.000) out of 10, based on 13 reviews in the last 2 years. Over all time Woodpeckers has 86 reviews.

Overall Experience

  • 81
  • 5
  • 0
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  • 0

Date Published

86
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2
13
73

Review from Sherri C (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for approximately three years in the care of Woodpeckers nursing home. My family and I have nothing but great respect for the hard-working staff. They made my mum feel part of a big family and nothing was too much for them to do for her. The garden is beautiful and my mum so enjoyed
sitting out whilst she could. I cannot thank them enough for their care and love as she neared and finally came to the end of her life.

Reply from Priya Joseph, Home Manager at Woodpeckers

Thank you so much for taking the time to share your review. It was an honour to have your mother as part of our Woodpeckers family for the past three years. We are very happy to hear that we could provide her with the care and love she deserved, especially during her final days. Our team works hard to create a warm and supportive environment for all our residents and your recognition means a great deal to us. I will share your kind words with the entire team. Our doors are always open should you ever wish to visit us, and please do not hesitate to reach out if there is anything more we can do for you and your family.


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Review from Sonia D (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent three weeks post-hip replacement at Woodpeckers. He received outstanding care. All the staff were exceptional and nothing was too much trouble. They always greeted him with a smile and a laugh and every day made him smile. The food was always of a high standard with plenty of choice.
They managed his medication and exercises brilliantly and his mobility is returning very well thanks to their dedication. Thank you so much for everything.

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Review from M H (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care has been exemplary.
When she was extremely ill, she was treated with care, safety and dignity and was supported well through her recovery.
Woodpeckers is a kind and cheerful place.

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Review from J J (Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved into Woodpeckers two weeks ago after struggling to cope at home. Immediately made to feel welcome by the friendly caring efficient staff. They understand my needs, and my medical situation, and have ensured I am comfortable and cared for. Happy to make this my forever home.

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Review from A P (Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are unfailingly cheerful and helpful. The food is very good.
I couldn't think of a better place to be to treat my mental condition.

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Review from Ann O (Respite Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Woodpeckers for respite after a major operation. The care I have had is exceptional and way beyond my expectations. Sufficient that I doubled the length of my stay! The staff are so friendly, so patient and so caring. They come from many different countries and work happily together. Food
is delicious and plentiful. A menu created with choices to suit all appetites and diets. Activates are varied from quizzes, games, crafts - something for everyone, morning and afternoon. A beautiful garden has been created with pathways for residents to maintain some form of fitness.

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Review from Andrew W (Nephew of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very happy with Woodpeckers Care Home from the first time we visited the home and was shown around, we loved the place too. All staff were so kind and helpful, they could not have done their job any better, from the maintenance man, the cleaner, the chef, all her nurses and carers, all took
a keen interest in my aunt. It was a pleasure every time we visited her. A very big thank you.

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Review from L H (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent an extremely happy two weeks staying at Woodpeckers while we were on holiday. With poor eyesight and memory loss, she was worried how she would cope being somewhere new, but was immediately made welcome not only by the very friendly and attentive staff but also by the other residents
who confided that they had been nervous the first couple of days too! However, just like them, Mother very quickly found Woodpeckers to be a most caring environment, with everyone doing their best to help her settle in and feel at home. She loved getting breakfast in bed and said that every meal was quite delicious. Mother loves company and was never short of someone to talk to, either in the sun lounge, out in the beautiful garden or at the dining table. She enjoyed all the activities and was clearly never bored for a minute! She is now looking forward to coming to stay for longer.

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Review from V T (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In one word, "outstanding". They could not have been more caring and professional. Always cheerful, nothing was too much trouble. Our mother enjoyed her time here. Thank you.

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Review from G S (Respite Resident) assisted by family/friend published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive.
The food was good.

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Review from A H (Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Did I know I was to walk into my happy, happy dream home - from the most welcome smile and terminology by the receptionist then welcomed as he bought us from our reserved parking place. The welcome was warm, so welcoming and genuine, I felt at home within minutes. The staff are all such a top team,
kind, thoughtful and they all listen. I would like to live here forever but I feel that my husband could not live without me. Sometimes we dislike each other and tell each other such but the deep love is deeper than the deepest ocean. 60.5 years married.

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Review from Raymond H (Husband of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and management excellent in all areas.

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Review from B W (Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all the staff working in Woodpeckers Care Home extremely helpful and willing. Nothing is too much trouble. Happy and smiling.

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Review from M J (Wife of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Woodpeckers for 22 months and my daughters and I have nothing but praise for it. The home always has a warm and welcoming atmosphere at any time of day. The manager and lead nurse are readily available for queries or discussions and nothing is too much trouble. The
staff, in every area, are courteous and helpful and the care my husband receives is excellent. The choice of food is varied and caters for all tastes and is of high quality. In addition, there are different activities and outings available. Woodpeckers have a very high reputation in Brockenhurst.

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Review from P D (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at this care home since 2011. She has been extremely well looked after and enjoyed all the activities when she was more able to do so. The staff are excellent, and there is always a warm welcome in this friendly, well-run home. Nothing is too much trouble, and I have no
hesitation in recommending this excellent care provider.

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Review from R J (Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In particular, I value the quality and quantity of food and efforts made to meet particular likes and dislikes, given my needs, the chef goes above and beyond to cater for me.
The kindness shown by all members of staff has been recognised by myself and my family.

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Review from P W (Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice room with a view of the garden and bird feeders. Excellent food and good ranges of activities, kind and caring care team. I am very happy here.

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Review from Debi W (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and above and beyond duty.
The staff are all incredible, kind, caring and friendly. My mum was kept comfortable throughout her stay and was very happy until she passed away.
I can not recommend Woodpeckers enough.

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Review from J S (Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy home to spend one's retirement. The staff are totally caring.

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Review from T C (Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that Woodpeckers was a most caring, and efficiently run home. The nursing was excellent and gave me the feeling of great security. All the staff in the home were most caring and helpful.
I feel no worries so I feel in excellent hands.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Woodpeckers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Woodpeckers is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodpeckers is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Stuart

Stuart King

Job Title: Home Manager

Stuart leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Sue

Sue Rai

Job Title: Clinical Lead

I have the pleasure and responsibility of leading our team of registered nurses and carers to meet the individual needs of each resident. I’m here to ensure the delivery of consistently high levels of clinical care, and I am always willing to answer any questions you may have.


Frequently Asked Questions about Woodpeckers

What types of Care is Woodpeckers registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodpeckers provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Woodpeckers have?

There are 41 Single Rooms.

What are the Facilities & Services at Woodpeckers?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodpeckers to the centre of Brockenhurst?

0.5 mile(s) as the crow flies, distance by road may be significantly further.