Woodpeckers

Sway Road, Brockenhurst SO42 7RX
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10 86 Reviews
  • Woodpeckers, Brockenhurst
Originally a private residence, Woodpeckers has been tastefully extended and adapted to provide every modern convenience, while still retaining a homely atmosphere.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home is situated in the village of Brockenhurst in the heart of the New Forest and is within walking distance of local shops, the church and doctor's surgery.

At Woodpeckers there is a choice of comfortable lounges where residents can socialise, watch television or spend some quiet time, and an attractive conservatory where many activities take place. It overlooks the pretty landscaped garden which has been purposely designed for wheelchair users. The garden also hosts a water feature and oak-framed gazebo suitable for all weathers.

The dining room provides waitress service and varied choices of home-made food. The meals are balanced and nutritious and special diets can be catered for.

The bedrooms are tastefully furnished and most have en-suite facilities for privacy and convenience. Residents are encouraged to personalise their rooms by bringing their own pictures, ornaments and small pieces of furniture.

Experience the warmth and care of this friendly, relaxing care home whilst making new friends.

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Care Provided by Woodpeckers

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Stuart King (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Woodpeckers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
  • (these prices are only a guideline, please contact Woodpeckers to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Woodpeckers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Woodpeckers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Woodpeckers Reviews (86)

Total of 86, showing 21-40
10

Woodpeckers has a Review Score of 10 (10.000) out of 10, based on 13 reviews in the last 2 years. Over all time Woodpeckers has 86 reviews.

Overall Experience

  • 81
  • 5
  • 0
  • 0
  • 0

Date Published

86
0
2
13
73

Review from Julia M (Daughter of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived in Woodpeckers for five and a half years. When she moved in she was ill and very disorientated with dementia. Within a short period, the staff had settled her in and she absolutely thrived! There is nothing about Woodpeckers that I can fault. The staff in all areas have been wonderfully
kind. She has eaten well, been stimulated with activities from crafts to gardening and given the kindest treatment in all aspects of her care. I can highly recommend Woodpeckers. It deserves its outstanding status. Thank you so much to everyone for their loving kindness.

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Review from F W (Resident) assisted by family/friend published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already enjoyed taking part in lots of activities and trips out on the minibus. I have recently become less mobile and all of the staff at Woodpeckers have looked after me amazingly well.

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Review from Barbara B (Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care us excellent and very caring staff.

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Review from Shirley J (Resident) assisted by family/friend published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for the care staff, they are always so polite and helpful. Home-cooked food is excellent. Beautiful gardens, I have valued from being pushed around them.

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Review from S S (Resident) assisted by family/friend published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Woodpeckers, I've felt really happy as the carers make me feel at ease and are always attentive, sometimes they may talk a bit quiet for me to understand them, but they do repeat and we eventually understand each other. I do like it with the different types of activities and I do try
to go as much as possible. When my family visit, they are always made to feel welcome.

Reply from Priya Joseph, Home Manager at Woodpeckers

Thank you for your kind review and for expressing how much you are enjoying your stay with us. We will continue to provide you with a high level of holistic care during your stay with us at Woodpeckers.


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Review from P T (Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home.

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Review from M D (Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived 31/03/2022 and to date very satisfied with all aspects of Woodpeckers.

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Review from Janet S (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am speaking on behalf of my mother; she/I cannot fault the loving care she is receiving. I am confident that she is receiving the best possible care, and all staff have treated her with dignity and gentleness at all times.

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Review from M M (Resident) assisted by family/friend published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoying my time here. Entertained most days. A very caring staff.

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Review from Molly W (Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The area is beautiful and lovely to look out on. Watching the wildlife is very interesting. The gardens are very well kept and lovely to sit out in. The care staff are all very friendly and helpful, a good choice of food.

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Review from Hilary N (Daughter of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's wonderful to know that my mum is in such safe, kind and capable hands at Woodpeckers. Everyone there has made my mother feel very welcome and their attentiveness is outstanding.

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Review from Jean W (Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and completely satisfied.

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Review from I G (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very kind and helpful. Food very good, I like stew and dumplings are my favourite meal. Gardens are lovely, flowers beautiful.

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Review from Elspeth (Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can spend a lot of time in the garden, which is very well kept.
The food is very good and pays attention to tastes. A wide range of activities for all of us.
All the staff are kindly and look after us well.

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Review from Ian W (Son of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Woodpeckers since January 2020 and although reluctant at first she cannot praise the home enough now. She is well looked after, all
medical needs are taken care of, food and room of a high standard and activities daily for her needs.
Things have obviously been difficult
over the last few months due to the virus and visiting very restricted. This has been done for the benefit of the residents and the absence of COVID which has proven successful. Even throughout this, I have spoken every day by phone to my mother and staff have also kept me up to date with her medical changes and also let me know any activities she has taken part in. I cannot speak highly enough of Woodpeckers and if anyone has any doubt about putting a member of there family in a care home I would recommend an appointment to have a look inside and talk to the residents to see how well this one is run. Thanks again to all staff and manager here.

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Review from I P (Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome. Staff acted with confidence and support at all times. I am having a successful stay.

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Review from F C (Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have Parkinson's I came here to be looked after. I have been well looked after and I feel very secure here. I and the family are very happy that I made the move here and intend to stay for the foreseeable future. The staff are excellent and treat me very well.

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Review from Jim R (Son-in-law of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and attends to the needs of my mother in law. Excellent staff attitude and welcoming atmosphere. Its always a pleasure to visit and my mother in law is happy and has got involved with activities. Excellent.

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Review from Margaret M (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely high level of professional care and consideration was shown to my mother until the time of her death. All staff members involved in her care worked efficiently and sympathetically as a team. We moved Mum to Woodpeckers from another home where the quality of care was variable. At Woodpeckers,
she was cared for with care and kindness!

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Review from J P (Wife of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been here for 2 and a half years and cannot speak too highly of the care he receives.
As a visiting wife, I have received nothing but welcome and hospitality - also given to family and friends who all comment on the nice friendly atmosphere on arrival.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Woodpeckers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Woodpeckers is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodpeckers is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Stuart

Stuart King

Job Title: Home Manager

Stuart leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Sue

Sue Rai

Job Title: Clinical Lead

I have the pleasure and responsibility of leading our team of registered nurses and carers to meet the individual needs of each resident. I’m here to ensure the delivery of consistently high levels of clinical care, and I am always willing to answer any questions you may have.