Woodpeckers

Sway Road, Brockenhurst SO42 7RX
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10 86 Reviews
  • Woodpeckers, Brockenhurst
Originally a private residence, Woodpeckers has been tastefully extended and adapted to provide every modern convenience, while still retaining a homely atmosphere.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home is situated in the village of Brockenhurst in the heart of the New Forest and is within walking distance of local shops, the church and doctor's surgery.

At Woodpeckers there is a choice of comfortable lounges where residents can socialise, watch television or spend some quiet time, and an attractive conservatory where many activities take place. It overlooks the pretty landscaped garden which has been purposely designed for wheelchair users. The garden also hosts a water feature and oak-framed gazebo suitable for all weathers.

The dining room provides waitress service and varied choices of home-made food. The meals are balanced and nutritious and special diets can be catered for.

The bedrooms are tastefully furnished and most have en-suite facilities for privacy and convenience. Residents are encouraged to personalise their rooms by bringing their own pictures, ornaments and small pieces of furniture.

Experience the warmth and care of this friendly, relaxing care home whilst making new friends.

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Care Provided by Woodpeckers

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Stuart King (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Woodpeckers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
  • (these prices are only a guideline, please contact Woodpeckers to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Woodpeckers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Woodpeckers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Woodpeckers Reviews (86)

Total of 86, showing 41-60
10

Woodpeckers has a Review Score of 10 (10.000) out of 10, based on 13 reviews in the last 2 years. Over all time Woodpeckers has 86 reviews.

Overall Experience

  • 81
  • 5
  • 0
  • 0
  • 0

Date Published

86
0
2
13
73

Review from Donald J (Husband of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is looked after with great care, kindness and consideration in all respect - care, medical attention an sustenance in a well kept home with a lovely garden.

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Review from Derrick K (Son of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly and caring. Our mother has settled in well and has put on much-needed weight. The idea of lunching with her is excellent, as is the food. Today, a Friday, we were most impressed with the therapeutic effect of visiting groups of schoolchildren (including preschool).

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Review from Suzy B (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment I first contacted Woodpeckers to request respite care for my mother, we experienced nothing but kindness, warmth and a lovely welcome.
Without exception, the staff have been professional, gentle, kind, considerate and hugely caring. They were attentive to my mother's needs and ensured
she was settled, comfortable and content.
My heart sang when I witnessed just how caring, patient and respectful they were with the residents, particularly those who needed additional attention at meal times.
The food was plentiful, varied and cooked nicely. The bedroom was comfortable and had a beautiful view.
All the staff - from reception to cleaners, to nursing care to food provision and service, through to management were welcoming, friendly, approachable, attentive and kind.
I was impressed not only by the thoroughness with which my mother was assessed medically but also the communication from the nursing staff to keep myself updated and aware of her medical situation. My only sadness was the limit of activities available - many activities appeared to have been planned but frequently they were cancelled and intellectual stimulation very limited. That aside, should my mother require further respite care in the future, I would not hesitate to approach Woodpeckers again. Thank you.

Reply from Elaine Farrer, Operations Director at Woodpeckers

Thank you for your review and likelihood to recommend the home. Activities at Woodpeckers are always planned in advanced and advertised around the home so that our residents know what to look forward to over the month ahead, however, the Companionship Team will always adapt the program to meet the needs of the residents who attend on the day as best they can. This sometime means that activities may be changed or moved to a different time and if this has led to any disappointment for your mother then we absolutely apologise for this.
In the 4 weeks that your mother stayed with us at Woodpeckers, we found her to be a very social person who could often be found visiting residents in their rooms’ and making conversation with them. As well as socialising with those in the home, your mother was also regularly visited by her family and friends. This sometimes meant that your mother was unable to attend the scheduled activities, however, around these times she attended activities and minibus trips on most days and met one-to-one with members of the Companionship Team so that they could get to know her better.
In response to your feedback, we have reviewed the past 3 months ‘What’s On’ planners and identified a lack of activities that focus on mental stimulation. We accept that to cater for all residents it is important to provide a varied and balanced activity planner than currently on offer. One that delivers elements of mental stimulation, physical activity and social engagement equally, so that residents receive a rounded program that improves their overall wellbeing.
If your mother were to join us at Woodpeckers again, as we hope that she will, she can feel confident that we have taken all the above into consideration so that her experience of the Companionship program will be a better one. We will be acting on these reflections to improve the experiences of the other residents currently living at Woodpeckers and are grateful for the comments made and the opportunity it provides us to improve.


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Review from M P (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care home where I can visit and walk away knowing my dad has the best care possible. There is always a cheery word as you walk in.
Every member of the staff is kind and friendly, not only to the residents but also to their families.
All Dad's needs are catered for with respect and kindness.
Thank
you all.

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Review from Maggie H (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and supportive staff, especially during the first few weeks when my mother found the transition into care very disorientating, where she became very confused. Over the last few months, she has settled well and loves all the care, attention and good humour shown by all. She enjoys the atmosphere
in the activities and has made many friends. The constant battle with memory loss is dealt with reassurance and constant kindness. A special place.

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Review from P H (Friend of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm reception, friendly attention to visitors. Evidence of well-trained staff from procedures in all aspects of care in place. A warm feeling that one is well.

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Review from Audrey M (Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after. Everyone is extremely friendly.

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Review from G C (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one when our mother was very reluctant, all the staff have shown a great deal if care and understanding. There is a very positive atmosphere and this is evident through all the levels of what makes Woodpeckers not just a care home but a home. We had tried to keep our mother in her own home
but this is the next best place.
They are very professional, alongside a high degree of personal care. It is light and bright with access to the lovely garden, all of which is maintained at a high level.
There is no pressure on residents to join in a very food variety of activities, yet there is still a sense of inclusivity if they choose not to take part. Attention is there if needed but low key when not required. Well done Woodpeckers.

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Review from J C (Friend of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When arriving, after checking who we were and whom we were visiting, a warm and friendly smile and words were directed at us and to who we were visiting. All staff encountered were very friendly and courteous, again with a smile. We clearly observed our friend, who was in a wheelchair, being very well
looked after with gentle, caring patience and understanding from the staff. Finally, after visiting various homes, Woodpeckers stood out to be the best!

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Review from W D (Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home, especially for short-term care as was mine.

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Review from J K (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of Wookpeckers is excellent. The staff are all very friendly and kind. My Mothe is happy and well cared for and that is a great relief to me.

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Review from T H (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodpeckers has a wonderful, friendly, caring, warm yet still very professional atmosphere wholly as a result of the superb quality of their staff.
Although not purpose built the limitations of the build are never a limit to the imagination or effort of the staff, and I mean all the staff whether nursing,
maintenance cleaning, reception activities, food and beverage. They show a personal interest in my father and the family and have 100% improved his quality of life.

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Review from Sally C (Friend of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff plentiful and welcoming to visitors - including my dog! Staff respectful and friendly with my friend - unhurried and treat her gently and with dignity. She says the food is excellent. Communication with her daughter and involvement also excellent. (It's hard to comment on'value for money' - it
is expensive and I guess has to make a profit, but clearly money spent on good staff and the property).

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Review from Peter D (Son of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a strong emphasis on care, compassion and support. I think this is probably the best possible place for my mother at this time in her life.

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Review from Anne D (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodpeckers is a truly resident centred care home. The staff are exceptional, professional, friendly and caring. The activities are well thought out and undertaken in an inclusive and thoughtful manner. There is a high standard of hygiene and cleanliness throughout and an impressively thorough and swift
response to any queries. They couldn't be more welcoming to residents and visitors alike.

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Review from Marjorie W (Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident now for over a year and find the staff most helpful and kind, also the administrative staff. The food is excellent - most nutritious. It would be great if it was a little cheaper! The garden is super.

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Review from Nicola F (Daughter-in-law of Resident) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit, it was obvious that Woodpeckers was run very professionally and there was a happy sense of pride in the home. However, the over-riding feeling was of genuine care for everyone (including us, who were in need of both practically and emotionally help). Although able to do very little
for herself, it was clear that my mother in law felt reassured from the minute she arrived.


We visited daily, and found all the staff from cleaners to managers, engaging, friendly and easy to talk to, just as they were with the residents. It was very welcoming and bright (in attitude and physically). It was reassuring to know that my mother in law was being more than 'cared for'. Woodpeckers went out of their way to meet her individual needs which gave us great comfort and reassurance.


Mealtimes were truly social and enjoyable. Those needing help were treated with the greatest respect and there was always a cheerful, sociable atmosphere. Above all the staff looked happy and proud of the residents.


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Review from Wendy L (Daughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At short notice, we got our mum into Woodpeckers at a very stressful time. The staff could not have done more to help both my mum and extended family who arrived from Scotland, Australia and London with an extensive settling in process. All the staff and care is second to none, in a respectful and peaceful
setting. I was assisted with wonderful accommodation, where again I was treated in such a caring way.


It has been a joy at such a difficult time to know mum has such a great place to care for her very considerable needs.


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Review from Jill W (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was always treated with such care and dignity by the wonderful team of HCA's (Health Care Assistants) at Woodpeckers. Time spent in the beautiful garden was so special and will be cherished memories of mums time at Woodpeckers. The team became our extended family! A big thank you to everyone involved
in caring for our wonderful Mum.

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Review from J P (Son-in-law of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard of care is excellent
Hygiene is excellent
Good (varied menu) is excellent
Many activities and outings in minibus
Not cheap - but provides complete peace of mind for the family in respect of aged parent

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Woodpeckers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Woodpeckers is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodpeckers is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Stuart

Stuart King

Job Title: Home Manager

Stuart leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Sue

Sue Rai

Job Title: Clinical Lead

I have the pleasure and responsibility of leading our team of registered nurses and carers to meet the individual needs of each resident. I’m here to ensure the delivery of consistently high levels of clinical care, and I am always willing to answer any questions you may have.