Woodside Lodge

160 Burley Road, Bransgore, Christchurch BH23 8DB
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9.7 39 Reviews
  • Woodside Lodge, Christchurch
Woodside Lodge has been privately owned and operated since 1983 and has gained a highly esteemed reputation for offering quality Dementia specialised residential care.

The aims and philosophy of the home will ensure that as many needs as possible can be accommodated by offering the highest quality of care in a secure, relaxed, friendly and happy homely environment.

Woodside Lodge has been providing home to home based quality caring for the elderly for over forty years and is proud of its reputation.

Committed to provide the best quality care for each person who decides to make Woodside Lodge their home, whilst promoting and respecting their privacy, dignity, independence and individuality.

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Care Provided by Woodside Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Woodside Lodge Ltd
  • Person in charge
  • Charlotte Bale (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Woodside Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,125 – £1,525
    • RESPITE Self-Funded Residential Dementia Care £1,125 – £1,525

  • The fees displayed are a guidance and the exact fee per week will be dependent on the room and the individual assessment needs of the resident.
  • (these prices are only a guideline, please contact Woodside Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Woodside Lodge is open 24/7 and welcome all visits, the home does kindly ask that visitors give them a courtesy call so that they can ensure all enquiries are met by the correct person.


  • Parking

  • Plenty of parking outside the building


Woodside Lodge Reviews (39)

Total of 39, showing 1-20
9.7

Woodside Lodge has a Review Score of 9.7 (9.708) out of 10, based on 11 reviews in the last 2 years. Over all time Woodside Lodge has 39 reviews.

Overall Experience

  • 31
  • 8
  • 0
  • 0
  • 0

Date Published

39
5
5
11
28

Review from Margaret A (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at the care home since April 2024, a difficult man but the staff settled him in brilliantly and now he is a different person, thanks to the care and devotion from all the staff. They continually update you on all aspects of their care, which is satisfying. The home is always clean,
tidy and smells fresh. Nothing is too much trouble for the staff and always accommodating, not only to the residents but to everyone who visits. I was concerned about my friend at the beginning, but after a couple of months my concerns were soon turned to contentment. A big thank you to all the staff.

Reply from Charlotte Bale, Manager at Woodside Lodge

Dear Margaret, Thank you so much for your lovely review. It means a great deal to all of us at Woodside Lodge. Myself and the team are proud that we are getting things right and of course you and your 'friend' will always be a part of the Woodside family. Best wishes, Manager and all at Woodside.


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Review from J Z (Daughter-in-law of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were kept informed of all aspects of care with regular telephone updates and face-to-face updates. Nothing was too much trouble and even after the patient came home we receive regular calls to make sure all is well and do we need any support. We have had more support from Woodside Lodge than we received
from the hospital and the GP.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you so much for your kind review. It mean so much to us and of course we are always on the end of the phone if ever you need us for advice or a chat. Best wishes, The Team at Woodside.


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Review from Katie S (Wife of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodside Lodge accepted my husband as an urgent admission for respite care. They happily extended, and extended, his respite as I needed more time. The care my husband received and the support I received from all the wonderful staff there was brilliant! The deputy manager, in particular, was a massive
support to me as I tried to cope with a rollercoaster of emotions in putting my husband in a home. I only moved my husband elsewhere as he is only 66 and needs more activities and to be nearer to me and a bigger garden to walk around.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely review Katie. We were and still are very fond of your husband and wish him and yourself all the best going forward. Your support and faith in us was gratefully received and we are always at the end of the phone if you ever need anything. Best wishes Manager and the Team


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Review from Brian M (Husband of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I take my wife twice a month to daycare. Always happy for her to go there as the staff are friendly and happy. She is always happy to go.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you so much for your lovely review Brian, it is always a pleasure to see you both.


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Review from Timothy L (Son of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the management and staff to be of excellent standard in all areas of my mother's care. She was not the easiest of residents to care for, manage and look after. Facing all these difficulties, my mother was given the required necessary care and medical treatment when needed. I cannot
praise the manager enough for the updates of her condition. She helped organise end-of-life care, and suggested the perfect funeral directors, we are very grateful to all concerned.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your heartfelt and kind review Tim. It means so much to us all at Woodside Lodge, your Mum will forever be in our hearts. Best wishes


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Review from L D (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was only a resident for a few months before she died but in that time she was well cared for by a team of lovely friendly people who always made us feel welcome when we visited.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely review. Mum will always be in our hearts.


Best wishes from the Woodside Team


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Review from S H (Friend of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend for about five years and always found the staff and their care excellent.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you so much for your lovely review. This means a lot to us all at Woodside.
Best wishes,
The manager and the team.


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Review from Christine H (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very quickly and seems very happy here. All residents are very friendly and also seem happy when we have dropped in. The menu always looks really lovely and there is plenty of choices. Mum's room is really cosy as is the rest of the home. We feel very happy with how our mother has
settled in so quickly.

Reply from Charlotte Bale, Manager at Woodside Lodge

Dear Christine,
Thank you for your lovely review.
Best wishes.
The manager and all at Woodside Lodge.


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Review from R H (Son-in-law of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Woodside Lodge may not be cool or have modern decorations, don’t let that put you off.
The care on offer here is exceptional. Wonderful staff who really treat everyone like family.
We have tried many other care homes (six at the last count) that supposedly offer home from home, but most are
just part of large organisations that are more worried about occupancy rates. At Woodside Lodge, this is never the case.
And the events that are organised are always appropriate and everyone is always included.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you so much for your lovely review, we are so happy to hear that we are meeting all expectations for your dad.
Best Wishes,
Charlotte and all at Woodside.


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Review from E W (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for just over 3 years and during that time I have visited regularly. I have always found the care home to be cosy and welcoming. There is no constant turnover of staff who remain the same as when Mum entered the home. They do a splendid job!

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you so much for your lovely review.
We are so glad to hear that we are meeting all expectations for your mum.
Best wishes, Charlotte and all at Woodside.


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Review from Nigel L (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Woodside Lodge Care Home from an NHS assessment centre. Since arriving in February this year, he has quickly settled in. The staff and management have been fantastic, he considers "this home". He is now gone from a dishevelled old man to looking clean, tidy and well-nourished.
He is really happy. He is associating with other residents where previously he had been very insular. I am so pleased as is he. He has a new lease of life.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely review Nigel, it means a lot to all of us at Woodside Lodge, we're so pleased that Dad feels at home here. Best wishes, Charlotte and the team.


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Review from D W (Husband of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I see my wife twice weekly and have always seen an immaculate, clean and tidy bed and room. Fresh drink is provided daily. Because of her dementia, she is immobile but remains consistently cheerful.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely review, it means a lot to all of us at Woodside Lodge.
Best Wishes,
Charlotte and the team.


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Review from Liz W (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homely, friendly home.
Mom's needs are all catered for and I feel it's been her home for several years, not a care home. Very happy with the care she gets.
The food is fresh and home cooked.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you so much for your lovely review, Liz, it means so much to all of us at Woodside.
This is very much Mum's home and always will be.
Best Wishes
Charlotte and all at Woodside Lodge


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Review from K C (Son of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in Woodside Lodge with dementia as it was obvious that we could no longer look after her care needs. The situation leading up to this was very stressful and difficult.
The staff at Woodside Lodge have always been friendly and approachable and easy to discuss any issues we may have
and eased any stress we had which has been very welcome indeed.
I would like to thank them very much for their help on behalf of myself and my sister.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you so much for your kind review, this means a lot to all of us.
We are so happy to hear we are meeting every aspect of your mum's care.
Best wishes
Charlotte & all at Woodside Lodge.


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Review from John S (Son of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and managed by someone who genuinely takes a caring interest in my mother's comfort and well-being. The living room and dining areas are homely and comfortable and I would happily recommend this home to others.

Reply from Charlotte Bale, Manager at Woodside Lodge

Dear John,
Thank you so much for your kind review, it means a great deal to us all at this time.
Best Wishes
Charlotte & all at Woodside.


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Review from Beryl H (Wife of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home excellent in every way.

Reply from Charlotte Bale, Manager at Woodside Lodge

Dear Beryl
Thank you so much for your kind review, we are so happy to hear that we are meeting your expectations and are proud to be supporting your husband daily.
Best wishes
Charlotte and the Team at Woodside Lodge.


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Review from J B (Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good after fourteen years. The boss is the best.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you Janet for your lovely review, it means a great deal to us all.
From everyone at Woodside Lodge


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Review from J F (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. Care is very good. The home is homely, comfortable and good food.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely review. It means a lot to us all at Woodside Lodge.


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Review from P B (Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside Lodge is excellent in all matters. Room is "like a hotel"!

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely review, we are happy that you like your room and are happy at Woodside Lodge.


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Review from Florence S (Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodside Lodge is clean, tidy and homely. My room is clean and tidy. The carers are very helpful. Food is very good. I also enjoy the activities. Overall, I am very happy.

Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely feedback Florence, it means a lot to us all at Woodside Lodge.
Best Wishes
From all the team


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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Woodside Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Woodside Lodge is calculated as follows: ( (98 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 130 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodside Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 05 Mar 2025

We have Dementia Bed vacancies in the sought out area of the National Park. We are fortunate to have beautiful landscapes and ambient surroundings, boasting with mesmerizing views. Situated in the heart of Bransgore, we offer exceptional standard of care, freshly home cooked meals, a family run ethos with a home from home atmosphere. Enquire today to discuss your family member moving in to Woodside Lodge


Awards / Recognitions (3)

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Meet the Team (6)

Charlotte

Charlotte Bale

Job Title: Registered Manager

Joined: 2009

Charlotte is our Registered Manager at Woodside Lodge.
Charlotte is fully qualified in Level 6 Health and Social Care Management and has an abundance of experience and further qualifications to complement.


She is extremely passionate and focus-driven, her ambition is to achieve a high standard of quality care that incorporates the service users' rights, dignity and respect.


With many years in the field and a personal connection to Woodside Lodge, Charlotte strongly believes in providing that home-from-home feel for all persons who become a part of Woodside Lodge.


Danni

Danni Davis

Job Title: Deputy Manager

Joined: 2022

Danni has worked in the care sector for over 15 years having previously worked for Woodside Lodge for 5 years before moving on to try something new.


Danni has successfully worked towards her NVQ3 in Health and Social care and has positively worked her way up to the role of Deputy Manager where she is currently in the middle of completing her NVQ Level 5.


Christine

Christine Buchan

Job Title: Senior Care Assistant

Joined: 1997

Christine is our Senior Care Assistant and has been with Woodside Lodge for over 25 years.


Fully qualified in NVQ3 Health and Social Care, Christine has a vast majority of experience in the care sector, demonstrating and delivering this daily.


Christine is very much family at Woodside Lodge and her passion for care shines throughout, nothing is ever too much for Christine, whether that's training new recruits, supporting our resident's daily needs or coming in on her time off to engage in meaningful activity with our residents.


Sarah

Sarah Parker

Job Title: Senior Care Assistant

Joined: 2016

Sarah joined Woodside Lodge in 2016.


Sarah has shown admiration and dedication to her role throughout the years, having worked her way up from Care Assistant to fully qualifying this year in her NVQ3 and stepping up to Senior Care Assistant.


It is clear to see that when Sarah walks into a room the residents faces light up and we are proud to see how far Sarah has progressed over the years.


Sarah is very much a part of the family at Woodside Lodge, nothing is ever too much trouble and Sarah's passion is evident from the minute she starts her shift.


Luke

Luke Bale

Job Title: Head Chef

Joined: 2015

Luke has been a part of the Woodside Lodge family since 2015 cooking enjoyable meals for us all to devour.


He had already been in the catering world prior to Woodside Lodge and had a positive understanding of what it means to deliver good, delicious quality food.


Throughout Luke's last 7 years we have watched as Luke has successfully worked towards increasing his passion and determination into what makes a positive environment that actively enables our residents to enjoy many of their past time favourites.


Luke boasts a wealth of knowledge and qualifications in this field and more recently we were pleased to celebrate with Luke when not only was he promoted to our Head Chef of Woodside Lodge, his hard work was positively noticed and he was awarded 'Chef of the Year 2020' by the Hampshire Care Association Awards.


Hicham

Hicham Qazi

Job Title: NVQ2 Care Assistant

Joined: 2016

Hicham has been working at Woodside Lodge since 2016, having joined us from a previous background in Care.


Since starting with Woodside Lodge Hicham has successfully worked towards his NVQ2 in Health and Social Care, providing an abundance of dedicated, diverse care and a truly passionate ethos throughout.


Hicham is keen to support all walks of life who join Woodside Lodge and is a much-loved member of the Woodside Lodge family.


Frequently Asked Questions about Woodside Lodge

What types of Care is Woodside Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodside Lodge provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodside Lodge have?

There are 19 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Woodside Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodside Lodge to the centre of Christchurch?

4.1 mile(s) as the crow flies, distance by road may be significantly further.