Woodley Grange

Winchester Hill, Romsey SO51 7NU
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9.9 97 Reviews
  • Woodley Grange, Romsey
Woodley Grange Care Home is registered to provide care for the elderly with a wide range of needs and offers the highest standards of residential and dementia care.

Set amongst beautiful grounds in Romsey, with easy access to the M27 and M3, the attractive buildings and mature gardens provide fantastic accommodation for 45 residents.

Woodley Grange has recently been refurbished to the highest standards and using the latest dementia design principles, which they have found to have a hugely positive impact on residents. The home boasts spacious, mainly en-suite rooms plus several comfortable lounges that offer a variety of views and atmospheres.

There is a friendly and relaxed atmosphere and staff are highly trained and dedicated to providing the individual loving care residents require. A strong bond is developed with both the residents and their families so that a secure and homely environment is provided.

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Care Provided by Woodley Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Loraine Tabbner (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (30)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Woodley Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,599 – £1,724
    • Self-Funded Residential Dementia Care £1,281 – £1,743
    • RESPITE Self-Funded Residential Care £1,536 – £1,599
    • RESPITE Self-Funded Residential Dementia Care £1,582 – £1,599
  • (these prices are only a guideline, please contact Woodley Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Woodley Grange Reviews (97)

Total of 97, showing 1-20
9.9

Woodley Grange has a Review Score of 9.9 (9.901) out of 10, based on 23 reviews in the last 2 years. Over all time Woodley Grange has 97 reviews.

Overall Experience

  • 95
  • 2
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Date Published

97
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8
23
74

Review from S S (Partner of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am in awe of all the people who work so hard in running what must be one of the best of it's kind. Thank you.

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Review from Jenny H (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Woodley Grange are professional, kind, and very experienced. They not only took excellent care of mum but also held our hands as her dementia progressed. After 2.5 years at Woodley Grange, Mum has just moved to a nursing home due to increasing care needs, but again the Woodley Grange team
supported us through this. A huge thank you to them all.

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Review from Tina D (Daughter of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we decided that my mom needed constant care, we contacted Woodley Grange as my mum liked the idea of living in the Romsey area, the support and care shown to my mum was exceptional, nothing was too much trouble, they have gone above and beyond with their care and empathy to us, understanding that
this was quite emotional for all of us. The entertainment partners really do make a fantastic effort with all their trips and ideas, it really does make it a home-from-home. Thank you Woodley.

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Review from Sarah C (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodley Grange is a wonderful care home. All the staff are wonderful. Friendly, caring and professional. Dad is always telling his family how caring the staff are to him. Dad enjoys his meals at home, especially when the chef makes her delicious food. I would like to take this opportunity to thank everyone
for all they do for my lovely dad.

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Review from Karen L (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure each time I visit Woodley Grange, and the staff are all so nice and very kind.

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Review from J T (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial tour of Woodley Grange and positive information that reassured us that my mum would be in the best place for a respite stay. Mum was supported extremely well for settling in and supported in every way possible. Her daily visitors were made welcome. She enjoyed the meals and the room
has provided her with a pleasant sanctuary. Thank you to all the carers for all your kindness and all the managers for their reassuring support.

Reply from Loraine Tabbner, Manager at Woodley Grange

It was a pleasure having Mum stay with us at Woodley Grange and I am glad you were happy with all aspects of her care. We would always welcome Mum back and are here to support the family whenever you need us.


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Review from Elaine D (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was really well looked after and all his needs were cared for. He loved the downstairs lounges that looked onto the garden. I will definitely recommend Woodley Grange and will be using them again.

Reply from Loraine Tabbner, Manager at Woodley Grange

It was a pleasure having Dad with us at Woodley Grange. We are so glad he enjoyed his time and can't wait to see him again.


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Review from Jean C (Daughter of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, helpful and very kind. All very clean. Mother is always clean and happy.

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Review from J T (Respite Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff were all exceptional, helpful and kind. If I were to find fault it would be to remove dead flowers from vases. Food (sandwiches especially) could be presented more appetisingly. I noticed that when the chief cook did them they were and looked much more appetising! It was after my investigation,
I found out that it was the chief cook that had done them!
Thank you everybody, very comfortable stay.

Reply from Loraine Tabbner, Manager at Woodley Grange

Thank you for taking the time to leave your comments which will be useful as we aim to continuously improve our service.
I appreciate your feedback about the sandwiches, and can confirm that I have already discussed this at our kitchen staff meeting and involved the team in a discussion about how suppers (particularly sandwiches) can be presented in the most appealing way.
I have also spoken to the housekeeping team about making sure displays of live flowers are maintained properly to prolong their life.
I am very glad to hear that you found the staff helpful and kind. We work very hard to keep our residents and their needs at the centre of what we do, and I am proud of all of the staff here at Woodley.


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Review from Helen D (Wife of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is spotless and beautifully laid out. All staff seem genuinely caring, polite and efficient. My husband comes for daycare and respite and always seems happy to come.

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Review from R M (Respite Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to Woodley Grange care home in Romsey for two years - my mother-in-law has dementia. Never did I expect that one day I would end up as a temporary resident! I am in my late sixties and have had a hip operation that did not go as well as hoped - I was discharged from hospital
to Woodley for a week of care. The first thing that struck me is how nice the staff are to each other - it is quite normal here for staff to hug each other at the start and end of each shift. This is important as it permeates the culture here. Very small acts of kindness are very important as they are mundane and ordinary and happen all the time - a carer sits with a resident, holds her hand and listens to the same story told over and over again smiling, a temporary guest turns up at the front door for a respite stay and the staff exclaim " oh it's G" with obvious pleasure at seeing her.


Care, compassion and kindness define the ethos of Woodley Grange


Reply from Loraine Tabbner, Manager at Woodley Grange

Thank you so much for this very lovely feedback. it was a pleasure having you stay with us and so nice that you got to see the care from another prospective.


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Review from Sharon C (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love going to see Mum, she is so happy here, she's got a group of friends and they laugh, also the social media page is brilliant so when they do their activities or go out they put lovely pictures up so I can see what Mum is doing, all (most) of the time.
Staff are so friendly and lovely, it's a
lovely atmosphere. They are all wonderful.

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Review from J A (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Woodley Grange are without exception very caring, helpful and approachable which in my opinion is the most important element for the care home. My mother is very happy and content at Woodley Grange and often tells me so. I am totally happy and have complete peace of mind knowing
that my mother is in such good and caring hands.

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Review from S F (Friend of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was well looked after and happy living at Woodley Grange.

Reply from Loraine Tabbner, Manager at Woodley Grange

An amazing review. Thank you so much. We are so glad the experience was a happy and memorable one and wish you all the best.


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Review from Mandy G (Daughter of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. My mother is in for 3 weeks respite. We couldn't have wished for more, she gained weight and built her confidence back after a few falls. Excellent service.

Reply from Loraine Tabbner, Manager at Woodley Grange

Thank you so much for your lovely review. It was a pleasure to care for Mum and glad her experience was so positive.


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Review from C D (Niece of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I had to place my aunt in Woodley Grange a few months. We were really concerned about what the impact on her would be. We can’t thank the staff at the home enough for the care and compassion they’ve shown her. We have previous experience of care homes and can honestly say that Woodley
Grange is an outstanding home. Everything from the professionalism of the staff, the facilities, the cleanliness, etc. Really are first class.

Reply from Liliana Macieira, Manager at Woodley Grange

We are delighted that you feel she is being well looked after and we thank you for your kind words and positive feedback. Thank you for taking the time to leave us such a nice review.


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Review from W R (Friend of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first visit to Woodley Grange, I have been really impressed with the lovely welcoming staff, the home itself and the gardens which are well-tended and a wonderful outdoor space for the residents. Over the years I have visited friends and family in various care homes and I can honestly say
that Woodly Grange surpasses them all. It has a happy home feel and the various activities arranged for the residents are superb. The latest is a small allotment space where residents chose what will be planted and help to tend the area. Should I need to live in a care home this lovely place will be my choice and my friends and family know this. In a nutshell, Woodley Grange is a very special place.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you for the wonderful feedback.
We absolutely love that you feel our service is special and welcoming. Your comments will be passed on to our dedicated team. Thank you very much for taking the time to leave us a review.


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Review from Sylvia L (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all staff at Woodley Grange for looking after Mum. They cannot do enough for Mum, it is a lovely care home. The care and attention is excellent and is all kept very clean and tidy.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you very much for taking the time to leave us a review. Your feedback is much appreciated. Many thanks.


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Review from Nigel M (Son of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Woodley Grange two months ago and we have found everyone to be really friendly, professional and helpful. Having looked at a number of homes in the local area we really wanted Mam to be a resident which they arranged at really short notice. Someone is always willing to answer questions
and help Mam adjust to her new circumstances and surroundings. We definitely made the right choice.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you very much for your feedback and for taking the time to leave us a review. We appreciate you being happy with our service.


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Review from Cath H (Daughter of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine and caring staff without exception, a very well-run care home where both the residents and staff are happy. My mum has been here for 18 months; we visit most days and so see the care at close quarters. Woodley Grange staff have been very flexible and continue to respond to changes in Mum's capability/understanding
and care needs (she has dementia). The activity programme runs every morning and afternoon, ranging from craft to music, entertainers and trips out. Residents are actively invited to take part. The home invites new ideas and acts on suggestions. We looked at about 40 care homes and visited 8, so can comment with some context - Woodley Grange is a happy, active place which suits my mum well and we would highly recommend it.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you for a beautiful review and for taking the time to give us your feedback.
The team is happy with your comments and as you know, we always welcome any suggestions you may have.
We are invested in developing and improving the service and could not do it without your input and support. Thank you.


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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Woodley Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Woodley Grange is calculated as follows: ( (250 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 273 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodley Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (21)

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Meet the Team (5)

Loraine

Loraine Tabbner

Job Title: Manager

Joined: 2015

Loraine joined Woodley Grange in May 2015 as our Head of Care. She achieved her QCF Level 3 in Health and Social Care in 2018 and has since pursued further qualifications, including obtaining her Level 5.


Additionally, Loraine has undergone training in the 6 steps of End of Life Care and Champion Other Carers.


Loraine always goes above and beyond to take great care of our residents and their families. Her passion and dedication led to her well-deserved promotion to Manager in December 2023.


Loraine has 2 children, 2 grandchildren and a beautiful dog called Ollie, and adores them all. She enjoys football, walking and eating out.


Rebecca

Rebecca Newton

Job Title: Head Of Care

Rebecca, known to us as Becky, is highly experienced with 16 years in the care industry. Since joining Woodley Grange in 2017 as a carer, she has progressed to Senior Care Team Manager and is now Head of Care.


Becky has completed her L5 Diploma in Health and Social Care. She has also taken on the role of End of Life champion for the home.


Becky loves animals and is kept very busy in her spare time with her 3 lovely children, her dog called Dave, a cat named Tilly, as well as 2 rabbits and 2 hamsters.


Anne

Anne Miller

Job Title: Accounts

Joined: 2007

Anne joined Homes as our bookkeeper in 2007 making a change from working for engineering and construction companies.


Anne enjoys the Home and the company of the residents and often stays on into the evenings for a chat. She relishes learning snippets of unofficial first-hand history.


County walks have always been her pastime and she regularly takes one of the scenic routes commuting to and from Woodley Grange.


Andrew

Andrew

Job Title: Maintenance Manager

Joined: 2024

With over 20 years of experience as a painter and decorator, Andrew brings a wealth of knowledge and expertise to his role. He is committed to maintaining the highest standards of upkeep and safety, ensuring that our residents enjoy an outstanding living environment.


As a dedicated family man, he cherishes spending time with his two children and two dogs. In his spare time, Andrew is a martial arts enthusiast and enjoys cycling to stay active and fit. He also has a love for sci-fi, playing the drums, and rocking out to heavy metal music.


Terri

Terri

Job Title: Activities Coordinator

Joined: 2024

Terri Chadwick joined Woodley Grange as our fantastic Activities Coordinator in May 2024.


She studied Business, Leisure and Tourism Management and brings this valuable experience to her role, creating fun and engaging leisure activities that are a big hit with our residents.


Terri lives locally in Romsey and was brought up in Totton. In her spare time, she enjoys going swimming and spending time with her friends and family.


Frequently Asked Questions about Woodley Grange

What types of Care is Woodley Grange registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodley Grange provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodley Grange have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Woodley Grange?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodley Grange to the centre of Romsey?

1.2 mile(s) as the crow flies, distance by road may be significantly further.