Woodley Grange

Winchester Hill, Romsey SO51 7NU
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9.9 97 Reviews
  • Woodley Grange, Romsey
Woodley Grange Care Home is registered to provide care for the elderly with a wide range of needs and offers the highest standards of residential and dementia care.

Set amongst beautiful grounds in Romsey, with easy access to the M27 and M3, the attractive buildings and mature gardens provide fantastic accommodation for 45 residents.

Woodley Grange has recently been refurbished to the highest standards and using the latest dementia design principles, which they have found to have a hugely positive impact on residents. The home boasts spacious, mainly en-suite rooms plus several comfortable lounges that offer a variety of views and atmospheres.

There is a friendly and relaxed atmosphere and staff are highly trained and dedicated to providing the individual loving care residents require. A strong bond is developed with both the residents and their families so that a secure and homely environment is provided.

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Care Provided by Woodley Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Loraine Tabbner (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (30)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Woodley Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,599 – £1,724
    • Self-Funded Residential Dementia Care £1,281 – £1,743
    • RESPITE Self-Funded Residential Care £1,536 – £1,599
    • RESPITE Self-Funded Residential Dementia Care £1,582 – £1,599
  • (these prices are only a guideline, please contact Woodley Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Woodley Grange Reviews (97)

Total of 97, showing 21-40
9.9

Woodley Grange has a Review Score of 9.9 (9.901) out of 10, based on 23 reviews in the last 2 years. Over all time Woodley Grange has 97 reviews.

Overall Experience

  • 95
  • 2
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Date Published

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74

Review from Joanne O (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care at Woodley Grange is second to none. She is always so clean, occupied, well fed but most of all, happy. The staff without exception go over and above to ensure every need is seen to promptly and with a laugh and a smile. Being in Woodley Grange is always a pleasure.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you for taking the time to leave us such a lovely review. Mum seems very happy at Woodley Grange indeed. We are so pleased you are happy with the care delivery and with the standards of our service. When you visit, you always make her days special and the smile on her face says it all. I shall be pleased to pass on the lovely feedback to the team.


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Review from M D (Son of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The physical and mental care that my mum receives at Woodley Grange is frankly outstanding.
The professionalism of the entire staff is second to none. We could not be any happier with the care Mum receives, she really is thriving at Woodley Grange.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you very much for taking the time to leave us such a kind review. She is a little ray of sunshine and we love her. I will make sure the team gets the wonderful feedback.


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Review from S L (Granddaughter of Resident) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love seeing all the photos and videos on social media so I can see my nan nearly every day and all the activities she is doing. Sometimes her flowers don't get watered enough but we make sure they do when we come.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you for making us aware of this. We will share this information with the team so that we can ensure Nan's flowers are watered more regularly. Thank you for your lovely feedback.


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Review from Neil C (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful and caring environment for my father. The staff are very attentive of my father's needs and are quick to identify any health issues.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you for your lovely comments about our team. We appreciate you taking the time to give feedback and letting us know how we are doing.


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Review from Sylvia H (Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I became a resident one year ago, all members of staff are very helpful and kind. Woodley Grange Care Home is in a delightful setting and 'landscaped gardens'. We have a fully equipped hair salon. Part of our activities include singers and musicians.

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Review from Gillian L (Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the food here!
The staff are very friendly.
I am very friendly towards the staff.

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Review from Doreen F (Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always to there to help you and the home is always warm and clean.

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Review from Ian P (Son of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident now for over 18 months and the care and attention she receives are excellent. They have a wide range of activities for the residents which are both stimulating and entertaining. The staff and management ensure that they are looked after, are extremely approachable and keep us
fully informed. I am so pleased with the care receives.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you so very much for taking the time to leave us such a lovely review. We love Mum and we are very happy that, as a family, you feel supported, informed and happy with her care.


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Review from W G (Friend of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodley Grange is an exceptional home with loving and caring staff that genuinely care about the residents. My friend is very well looked after and I am very reassured knowing she is in such a homely and happy environment. Thank you for all you do.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you so much for leaving such a kind review on our page. The team really does appreciate the feedback.


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Review from Lisa D (Daughter-in-law of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Woodley Grange since August. The staff are all excellent, and the care given is exemplary. There is a wide range of activities available, and this means that she is kept busy and stimulated all the time. The home is just excellent, and we cannot thank everyone
enough for all that they do.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you very much for your lovely review and for taking the time. The team really appreciates the positive feedback. Many thanks.


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Review from H P (Sister of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister lives at Woodley Grange, and since being at this beautiful home, she has not stopped smiling. As a family, we know she is truly happy now. Every visit is filled with laughter, and she always tells me how great the team is. The home is always very clean and welcoming, and the staff are very
helpful, and the other residents look happy. Thank you all.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you so much for your kind feedback. The team at Woodley Grange appreciates it!


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Review from R C (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Woodley for a couple of months now, and she rates the care and activities outstanding. There is a homely atmosphere, and the team is always so kind, caring and compassionate. We are happy for Mum to feel so safe and well cared for. Thank you for all you do for Mum and for always keeping
us informed and included in her care.

Reply from Liliana Macieira, Manager at Woodley Grange

We are so very pleased that your Mother is settling well and enjoying the many lovely activities arranged by our activities team. Thank you for taking the time to leave a review.


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Review from B P (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Woodley Grange. She has a very rare form of dementia that presents differently to most other types, which has made getting Mum the support she needed very difficult since even healthcare workers aren't familiar with it. Now she is safely installed in Woodley Grange and I couldn't
be happier. She is in a wonderful, warm, caring environment, with people who really understand her as a person, her condition, and her needs. The staff, and particularly the manager, go far above and beyond the call of duty when it comes to taking care of Mum. Literally, nothing is too much trouble. The communication from the home is exceptional, they keep me updated with any areas of concern or new developments. It's humbling to realise how many real-life heroes are out there, just doing amazing things every day, making older people's lives more fulfilling, happier and safer. I genuinely cannot recommend Woodley Grange highly enough.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you so much for your kind words and feedback. This is such a wonderful review!
We are delighted to know that you feel happy, supported and fully involved in Mum's care. The team at Woodley Grange will continue to ensure Mum is safe, happy and well looked after.


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Review from B N (Ex Family Member) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather resided there for eighteen months. Whenever I had visited, the staff were always very welcoming and the care my grandfather had received was always outstanding. I would highly recommend the home for their excellent services that they provide.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you so much for your feedback. The team at Woodley Grange really appreciates it.


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Review from F O (Friend of Resident) published on 29 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly care staff with great sense of empathy, great location as it is quiet with luxurious equipment. Woodley Grange care home is a family run business which makes it more personal. As they are very particular about the care of the residents. The manager is a team player and friendly to all guests.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you for taking the time to leave us such a lovely review!
We are very pleased to hear your experience of our service is so positive. The team at Woodley Grange appreciates your kind words and feedback.


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Review from D G (Son of Resident) published on 29 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home and excellent staff. I cannot speak highly enough of the attention, care and energy that everyone who looks after my father demonstrates. The management team is friendly and any issues discussed are rectified as soon as possible. The activities team is simply amazing and the home
is always spotless. Thank you!

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you very much for your feedback and for taking the time to leave us a review. The team at Woodley Grange appreciates it.


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Review from L D (Daughter of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodley Grange is a fantastic home with a team of truly dedicated staff who really care about the people living there. There’s always lots going on and Dad always has a massive smile on his face telling us what he’s been getting up to. Management are approachable and welcoming of feedback and new ideas.
Overall, just a fab place!

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you so much for your feedback. The team at Woodley Grange really appreciates it.


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Review from J M (Son of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and management, especially the care team managers, are so kind and welcoming. My mother moved into the home a few months ago now and it feels like her own home. She is very well looked after in a warm and friendly environment providing continuing excellent care since she has been a resident.
The activities are great and the home is clean and lovely.

Reply from Liliana Macieira, Manager at Woodley Grange

It has been a pleasure to welcome your mother to our family, getting to know her and supporting her to continue living a happy life. Thank you so much for your lovely feedback, the team at Woodley Grange appreciates it.


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Review from Fabio R (Son of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care was given to my dad throughout his stay at Woodley Grange. Even with the challenge of the pandemic, the staff and management went over and above to keep me involved and provide access when family members could not visit. The empathy, care and tenderness shown to Dad and to us as a family,
will never be forgotten. Thank you.

Reply from Liliana Macieira, Manager at Woodley Grange

Thank you for taking the time to leave us a review, your positive comments are greatly received by both management and staff and it has been an absolute privilege to care for your Dad. Many thanks once again.


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Review from R S (Son of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodley Grange is simply one of the best residential homes in Hampshire. The staff are lovely, the care is delivered to a high standard and the entire team is so kind and welcoming. Thank you Woodley Grange for all you do for Mum.

Reply from Liliana Macieira, Manager at Woodley Grange

We will continue to do the very best we can to support her and to ensure she is happy. Thank you so much for your kind words. The team will be delighted with the feedback.


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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Woodley Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Woodley Grange is calculated as follows: ( (250 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 273 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodley Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (21)

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Meet the Team (5)

Loraine

Loraine Tabbner

Job Title: Manager

Joined: 2015

Loraine joined Woodley Grange in May 2015 as our Head of Care. She achieved her QCF Level 3 in Health and Social Care in 2018 and has since pursued further qualifications, including obtaining her Level 5.


Additionally, Loraine has undergone training in the 6 steps of End of Life Care and Champion Other Carers.


Loraine always goes above and beyond to take great care of our residents and their families. Her passion and dedication led to her well-deserved promotion to Manager in December 2023.


Loraine has 2 children, 2 grandchildren and a beautiful dog called Ollie, and adores them all. She enjoys football, walking and eating out.


Rebecca

Rebecca Newton

Job Title: Head Of Care

Rebecca, known to us as Becky, is highly experienced with 16 years in the care industry. Since joining Woodley Grange in 2017 as a carer, she has progressed to Senior Care Team Manager and is now Head of Care.


Becky has completed her L5 Diploma in Health and Social Care. She has also taken on the role of End of Life champion for the home.


Becky loves animals and is kept very busy in her spare time with her 3 lovely children, her dog called Dave, a cat named Tilly, as well as 2 rabbits and 2 hamsters.


Anne

Anne Miller

Job Title: Accounts

Joined: 2007

Anne joined Homes as our bookkeeper in 2007 making a change from working for engineering and construction companies.


Anne enjoys the Home and the company of the residents and often stays on into the evenings for a chat. She relishes learning snippets of unofficial first-hand history.


County walks have always been her pastime and she regularly takes one of the scenic routes commuting to and from Woodley Grange.


Andrew

Andrew

Job Title: Maintenance Manager

Joined: 2024

With over 20 years of experience as a painter and decorator, Andrew brings a wealth of knowledge and expertise to his role. He is committed to maintaining the highest standards of upkeep and safety, ensuring that our residents enjoy an outstanding living environment.


As a dedicated family man, he cherishes spending time with his two children and two dogs. In his spare time, Andrew is a martial arts enthusiast and enjoys cycling to stay active and fit. He also has a love for sci-fi, playing the drums, and rocking out to heavy metal music.


Terri

Terri

Job Title: Activities Coordinator

Joined: 2024

Terri Chadwick joined Woodley Grange as our fantastic Activities Coordinator in May 2024.


She studied Business, Leisure and Tourism Management and brings this valuable experience to her role, creating fun and engaging leisure activities that are a big hit with our residents.


Terri lives locally in Romsey and was brought up in Totton. In her spare time, she enjoys going swimming and spending time with her friends and family.