Woodley Grange

Winchester Hill, Romsey SO51 7NU
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9.9 97 Reviews
  • Woodley Grange, Romsey
Woodley Grange Care Home is registered to provide care for the elderly with a wide range of needs and offers the highest standards of residential and dementia care.

Set amongst beautiful grounds in Romsey, with easy access to the M27 and M3, the attractive buildings and mature gardens provide fantastic accommodation for 45 residents.

Woodley Grange has recently been refurbished to the highest standards and using the latest dementia design principles, which they have found to have a hugely positive impact on residents. The home boasts spacious, mainly en-suite rooms plus several comfortable lounges that offer a variety of views and atmospheres.

There is a friendly and relaxed atmosphere and staff are highly trained and dedicated to providing the individual loving care residents require. A strong bond is developed with both the residents and their families so that a secure and homely environment is provided.

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Care Provided by Woodley Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Loraine Tabbner (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (30)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Woodley Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,599 – £1,724
    • Self-Funded Residential Dementia Care £1,281 – £1,743
    • RESPITE Self-Funded Residential Care £1,536 – £1,599
    • RESPITE Self-Funded Residential Dementia Care £1,582 – £1,599
  • (these prices are only a guideline, please contact Woodley Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Woodley Grange Reviews (97)

Total of 97, showing 61-80
9.9

Woodley Grange has a Review Score of 9.9 (9.901) out of 10, based on 23 reviews in the last 2 years. Over all time Woodley Grange has 97 reviews.

Overall Experience

  • 95
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Review from Linda H (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a home from home for my mother! Very supportive staff especially when mum was poorly. Supported me when I needed extra help and provided guidance. Lovely facilities, lovely food, loving staff, a community spirit.

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Review from L D (Wife of Resident) published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came here to daycare for almost a year and recommend it. It is a warm, friendly place to be. If I myself need anywhere to go, I would love to come here.

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Review from E C (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Mum every day whilst I am over from Portugal. The food is excellent, the entertainment is excellent and the care is second to none. Mum enjoys living at Woodley Grange.
Thank you.

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Review from Lorane Crainy D (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we needed help/advice when very disturbed, confused and upset about Mum's care needing to be put into expert hands, Woodley Grange were there to advise and help in every way. They helped mum to adjust, and me as a very concerned daughter. She has adjusted very well and integrated wonderfully, her
needs change as time goes on and are always accommodated. All the facilities/amenities are wonderful in all ways.

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Review from R H (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful and supportive staff at all levels. Excellent care and facilities combined to make top-rate environment and experience. The end of life care was superb.

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Review from I S (Son of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been of the highest quality through the stay of my relative. The staff are always very polite to the residents and treat them with dignity and respect. The whole place is spotlessly clean and bright. The good decorative order is always well maintained. We are very fortunate to have found
Woodley Grange.

Reply from Brent Beale, Administration at Woodley Grange

Thank you so much for your kind review. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your relative's experience at Woodley Grange was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jo H (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Dad came to Woodley Grange I was amazed at how attentive all the staff were, nothing was too much trouble and that extended to the family as well.
His room is big, light and airy and always clean.
The choices of food are always delicious.
My Dad has been extremely happy since arriving here
which makes me happy to know he is being cared for.

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Review from C B (Son of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Woodley Grange for two years and throughout that time the care has been faultless. Mum is very happy and settled and the staff are loving, caring and very helpful. There is always entertainment and never a dull moment.

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Review from Paul T (Son of Resident) published on 30 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with the professionalism, kindness, courtesy and pure humanity shown by all the staff. I don't only mean the carers who really have that as part of their job description, but also the support staff - cleaners, kitchen staff, activities staff, maintenance. As I only live a few minutes
away, I have been able to visit my mother very frequently and at different times of the day and week. So when I see the home it is "as it is". There is no possibility of a show or stage management and I rarely saw anything that disturbed me. What I liked was if I did raise a point, either via email/phone to the manager or verbally to a member of staff, then there tended to be a response and solution within a short while - often the same day.

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Review from J R (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined the home in August. She came from another care home. The move was necessary due to serious issues. Since mum's arrival, she has been made to feel welcomed by all staff and especially by the manager. She is very happy indeed. There are other ladies she can chat to. Very happy environment
and relaxed.

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Review from Maureen H (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had excellent 'end of life' care at Woodley Grange. Her welfare was of the greatest importance in every way from all the staff, we couldn't have asked for better.
The family were always welcome to visit day or night and given much needed support at a very sad time. My mother was a resident
for two and a half years and always said she was very happy there.

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Review from Denise W (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to start with the two and a half years that my mother has lived at Woodley Grange. My mother so loved her life at Woodley and was very, very happy there, she thought of it as a home. My sister and I have always been delighted with the care our mother received and any health problems were
dealt with quickly and my sister and I were always kept informed. They, as a team at Woodley, are very professional and delightful.

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Review from J M (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother first arrived at Woodley Grange she was treated with great care and consideration.
The staff are all very caring and loving, and the home is always clean and welcoming.
A very peaceful environment.
Mum was well looked after with great compassion and dignity.
The family are all very
grateful to you all.
Thank you.

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Review from Gillian F (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a wonderful time here, three times a week. The staff were so lovely and caring. She also had a week in April for respite. Home to home, highly recommend.

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Review from Steve N (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since 2014 and has had many happy years at Woodley Grange.
The staff treated mum with respect and I have always been informed of any changes to mum's care.
The staff and management have always treated the family well and made us feel welcome.
A wonderful home.

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Review from Rita S (Wife of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was well looked after and safe. He was treated with courtesy and dignity.

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Review from A T (Brother of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in hospital and I was told that she could no longer live alone. I came to Woodley Grange and I liked the outside straight away. It was modern. I was shown around and met the staff.
The building was clean and tidy and the staff were excellent and nothing was too much trouble. Her room
was large and all the facilities were excellent. The only reason she is moving is that she now has to go to a nursing home.

Reply from Rizwan Walji, Operations Director at Woodley Grange

Thank you for your very kind review. We are really sad to see your sister leave but wish you both the very best for the future.


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Review from R P (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 25 years I have visited 2/300 care homes in my capacity as a supplier of cleaning/hygiene products, so I feel very qualified to comment.


Woodley Grange is, by a distance, superior to all of them; décor, staff, food, rooms, activities and cleanliness are faultless. We feel very lucky

indeed to have secured a place for my father at such a home.

Reply from Rizwan Walji, Operations Director at Woodley Grange

Thank you so much for kind review, which we are honoured to receive.


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Review from Helen C (Daughter of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Woodley Grange in July 2017 primarily because of my father’s stroke and Parkinson’s, but also because of my mother's recently diagnosed Alzheimer’s. Neither I nor they would or could find any fault the standard of care, attention to detail, quality of food or cleanliness. The staff
could not be better and I was very sorry that due to the change in care requirements we had to leave. The nursing home they are moving to has a lot to live up to!
I would recommend Woodley Grange to anyone!

Reply from Rizwan Walji, Operations Director at Woodley Grange

Thank you Helen for your kind comments and we wish your parents all the best for the future.


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Review from S D (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff extremely helpful and very professional at all times. They have been so kind to Mum and looked after her needs. She seems to have settled very well in this lovely environment.


Throughout the process of receiving residential care at Woodley we have been taken into consideration

and had everything explained, every step of the way.


We could not wish for better care for Mum.


Reply from Rizwan, Operations Director at Woodley Grange

Thank you for your kind comments.


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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Woodley Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Woodley Grange is calculated as follows: ( (250 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 273 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodley Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (21)

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Meet the Team (5)

Loraine

Loraine Tabbner

Job Title: Manager

Joined: 2015

Loraine joined Woodley Grange in May 2015 as our Head of Care. She achieved her QCF Level 3 in Health and Social Care in 2018 and has since pursued further qualifications, including obtaining her Level 5.


Additionally, Loraine has undergone training in the 6 steps of End of Life Care and Champion Other Carers.


Loraine always goes above and beyond to take great care of our residents and their families. Her passion and dedication led to her well-deserved promotion to Manager in December 2023.


Loraine has 2 children, 2 grandchildren and a beautiful dog called Ollie, and adores them all. She enjoys football, walking and eating out.


Rebecca

Rebecca Newton

Job Title: Head Of Care

Rebecca, known to us as Becky, is highly experienced with 16 years in the care industry. Since joining Woodley Grange in 2017 as a carer, she has progressed to Senior Care Team Manager and is now Head of Care.


Becky has completed her L5 Diploma in Health and Social Care. She has also taken on the role of End of Life champion for the home.


Becky loves animals and is kept very busy in her spare time with her 3 lovely children, her dog called Dave, a cat named Tilly, as well as 2 rabbits and 2 hamsters.


Anne

Anne Miller

Job Title: Accounts

Joined: 2007

Anne joined Homes as our bookkeeper in 2007 making a change from working for engineering and construction companies.


Anne enjoys the Home and the company of the residents and often stays on into the evenings for a chat. She relishes learning snippets of unofficial first-hand history.


County walks have always been her pastime and she regularly takes one of the scenic routes commuting to and from Woodley Grange.


Andrew

Andrew

Job Title: Maintenance Manager

Joined: 2024

With over 20 years of experience as a painter and decorator, Andrew brings a wealth of knowledge and expertise to his role. He is committed to maintaining the highest standards of upkeep and safety, ensuring that our residents enjoy an outstanding living environment.


As a dedicated family man, he cherishes spending time with his two children and two dogs. In his spare time, Andrew is a martial arts enthusiast and enjoys cycling to stay active and fit. He also has a love for sci-fi, playing the drums, and rocking out to heavy metal music.


Terri

Terri

Job Title: Activities Coordinator

Joined: 2024

Terri Chadwick joined Woodley Grange as our fantastic Activities Coordinator in May 2024.


She studied Business, Leisure and Tourism Management and brings this valuable experience to her role, creating fun and engaging leisure activities that are a big hit with our residents.


Terri lives locally in Romsey and was brought up in Totton. In her spare time, she enjoys going swimming and spending time with her friends and family.