Visitors welcome, no restriction on times.
Visitor parking on site.
Woodlands Residential Care Home has a Review Score of 9.9 (9.892) out of 10, based on 39 reviews in the last 2 years. Over all time Woodlands Residential Care Home has 133 reviews.
Review from Susan T (Daughter of Resident) published on 24 February 2025
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Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home
Thank you for taking the time to leave such a positive review. Your kind words will mean so much to all of the staff at Woodlands. It is an honour and a privilege to care for your Mum.
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Review from Aidan T (Son of Resident) published on 24 February 2025
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Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home
Thank you so much for taking the time to leave such a positive review, the entire Woodlands team will be so pleased. It is a joy and an honour to care for your father. Thank you again.
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Review from Rosemarie G (Daughter of Resident) published on 21 February 2025
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Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home
Thank you for taking the time to leave such a kind review, it means so much to the staff. Your mother is truly part of the Woodlands family. Thank you again.
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Review from Jennifer M (Power of Attorney of Resident) published on 21 February 2025
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Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home
Thank you for taking the time to leave such a positive review, it will mean so much to all of the team at Woodlands
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Treated with Dignity
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Review from Terry K (Brother of Resident) published on 21 February 2025
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Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home
Thank you for taking the time to leave such a kind review, it will mean so much to all the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Graham S (Son of Resident) published on 21 February 2025
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Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home
Thank you for taking the time to leave a review, your positive feedback means so much to all the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Review from Rob H (Son of Resident) published on 20 February 2025
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Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home
Thank you for taking the time to leave a review, it will mean so much to all the staff at Woodlands.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nigel C (Son of Resident) published on 20 February 2025
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Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home
Thank you for taking the time to leave a review, it will mean so much to all of the team. We are so pleased your Mum is happily settled.
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Review from Graham D (Son of Resident) published on 31 January 2025
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Reply from Hannah Webb, HR and Finance Advisor at Woodlands Residential Care Home
Thank you for taking the time to leave such a kind review, it means so much to all of the Woodlands team.
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Review from Melanie W (Daughter of Resident) published on 23 January 2025
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Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home
Thank you for kindly taking the time to leave such a positive review; this will mean a lot to all of the team.
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Review from C F (Friend of Resident) published on 14 November 2024
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Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home
Thank you very much for taking the time to leave a 5-star review for Woodlands. It's great to know you have had such a positive experience with the home, and all it has to offer.
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Review from Allan G (Nephew of Resident) published on 23 October 2024
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Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home
Thank you very much for taking the time to leave a 5-star review for Woodlands. It's great to know you have had such a positive experience with the home, and all it has to offer.
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Review from James R (Son of Resident) published on 2 September 2024
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Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home
Thank you very much for taking the time to leave such a lovely review for Woodlands. It's great to know you have had such a positive experience with the home, and all it has to offer.
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Review from Ted B (Son of Resident) published on 21 August 2024
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Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home
Thank you very much for taking the time to leave a 5-star review for Woodlands, the staff will be so pleased to read this.
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Review from A S (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card •
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Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home
Thank you very much for taking the time to leave such a lovely review for Woodlands. It's great to know you have had such a positive experience with the home, and all it has to offer and that you can see how happy your mum is living with us.
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Review from Oliver S (Nephew of Resident) published on 15 August 2024
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Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home
Thank you very much for leaving a wonderful review, the staff will be so pleased to read this. It's great to know you are happy with the care your Aunt receives at Woodlands and also that you are able to enjoy such special times, like celebrating her 100th birthday.
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Review from L J (Daughter of Resident) published on 7 August 2024
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Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home
Thank you so much for taking the time to leave Woodlands a 5-star review, the staff will be so pleased to read this. We are so glad to know your parents are happy living with us and that you also feel happy knowing they are safe and well looked after.
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Review from Lesley M (Niece of Resident) published on 31 July 2024
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Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home
Thank you very much for leaving a wonderful 5-star review, the staff will be so pleased to read this. It's great to know you are happy with the care your Aunt receives at Woodlands and also that you are able to enjoy such special times, like celebrating her 100th birthday.
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Review from Peter C (Friend of Resident) published on 25 July 2024
Submitted via Postal Card •
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Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home
Thank you very much for taking the time to leave a lovely review for Woodlands. I am so pleased that your friends are happy living with us at Woodlands and that you can see what a positive impact this is having on them.
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Review from M W (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card •
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Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home
Thank you very much for providing a 5-star review for Woodlands, the staff will be so happy to read this. I am so pleased to know you are happy with the care your mother receives as well as all that the home has to offer.
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The Review Score of 9.9 (9.892) out of 10 for Woodlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.892 for Woodlands Residential Care Home is calculated as follows: ( (408 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 455 Ratings = 4.892
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Woodlands Residential Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Aug 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Proprietor
Joined: 1998
I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.
Job Title: General Manager
Joined: 2015
Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.
Job Title: Home Manager
Joined: 2000
My name is Debbie Choularton and I am the Home Manager for Woodlands. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.
Our residents are so lovely and I and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.
Job Title: Deputy Home Manager
My name is Vicki, I love my role at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health as well as domiciliary care. My passion is in elderly care, everyone is unique and have an interesting story to tell. Throughout my time I have gained a number of qualification’s such as a level 2,3,4 NVQ and a level 5 Diploma in Health & Social Care and management. I am proud to work for a company that puts the residents at the forefront of everything they do.
Job Title: Resident Liaison Manager
Joined: 2023
My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.
Job Title: Senior Team Leader
I take great joy in providing attentive care to our wonderful residents, ensuring their happiness and comfort is always prioritized. Working for Woodlands and Hill Brow is truly special to me because they genuinely care about their team's well-being and are committed to our personal and collective growth.
Job Title: Head Chef
I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.
One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.
Job Title: Domestic Assistant
Joined: 2015
Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.
Job Title: Facilities Manager
My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.