Woodlands Residential Care Home

174/178 Reading Road South, Church Crookham, Fleet GU52 6AE
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9.9 133 Reviews
  • Woodlands Residential Care Home, Fleet
Woodlands is a thirty-nine-bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in 2019.

Trained carers provide 24-hour care and support for the residents, helping to support them in their chosen lifestyle choices and care needs. Residents' dignity and independence are respected at all times. There is a full activities and social programme for residents to participate and enjoy.

Outside, the home has large scenic gardens with a sheltered courtyard in the centre and an active gardening club. Elsewhere, there are level lawns, fish ponds and woodland with its own bluebell glade, all accessible by flat wheelchair friendly paths.

The residents are at the heart of the home, helping the chefs chose the menus and creating the activities programmes with the activities coordinator. Woodlands is a happy home, where the residents' happiness and welfare come first.

Care Provided by Woodlands Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Deborah Choularton (Manager)
  • Admission Criteria
    • Residents must not wander or show anti-social behaviour
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Woodlands Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome, no restriction on times.


  • Parking
  • Visitor parking on site.


Woodlands Residential Care Home Reviews (133)

Total of 133, showing 1-20
9.9

Woodlands Residential Care Home has a Review Score of 9.9 (9.892) out of 10, based on 39 reviews in the last 2 years. Over all time Woodlands Residential Care Home has 133 reviews.

Overall Experience

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Date Published

133
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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Woodlands for a number of years. We have always been more than satisfied with the excellent care she has received. Mum's care needs have changed gradually over the years and her care plan has always been carefully tailored to meet these needs. Staff are friendly and courteous,
treating family and residents with respect and empathy. I would strongly recommend Woodlands to anyone looking for care for their relative.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave such a positive review. Your kind words will mean so much to all of the staff at Woodlands. It is an honour and a privilege to care for your Mum.


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Overall Experience  Overall Experience 5.0 out of 5

Woodlands has been the home for my 95-year-old father for 2 years now. He suffers from some vascular dementia. In that time I have found that the genuine care and love of the Woodlands team for my father has alleviated his anxiety greatly, and has kept him in good health for all of that time. Any health
issues that do occur, (and at 95 they do occur) are dealt with fast professionally and creatively. They have a "can do" attitude at Woodlands. Not only do I trust them completely with my Father's care, but I would trust them with my own should it come to that. Great care homes do exist- they just don't get in the media. Thank you Woodlands.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you so much for taking the time to leave such a positive review, the entire Woodlands team will be so pleased. It is a joy and an honour to care for your father. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

Communication is excellent, always able to talk to someone when I visit. Staff are very caring and upbeat. Range of activities are great and big push to include all regardless of ability/disability. Excellent individual care when my mother is frailer than usual. My mother has thrived during her time
at Woodlands.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave such a kind review, it means so much to the staff. Your mother is truly part of the Woodlands family. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

I have always found the atmosphere very encouraging and welcoming and the staff friendly and helpful.
Any questions are dealt with on the day and this instils confidence.
Any health problems have been immediately communicated to me.
The residents all seem to be happy and well looked after.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave such a positive review, it will mean so much to all of the team at Woodlands


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Overall Experience  Overall Experience 5.0 out of 5

My brother has been living in the care home for the past 18 months. I have to say during this time although his mental capacity has deteriorated due to dementia, his physical health has improved due to the excellent care given by all the staff in the home. Kindness goes such a long way, and that's apparent
in buckets.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave such a kind review, it will mean so much to all the staff.


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Overall Experience  Overall Experience 5.0 out of 5

Mum is now in her third year at Woodlands and is well looked after. She is gradually losing her independence and the team have been very good at responding to this by adjusting the care and support that she needs. This has not been easy for her to accept but the team remain sensitive to her frustrations
and mood changes, and are always trying to support her. Communication with the home is excellent - there is always someone available if we need to get in touch, and we are always kept informed of any significant changes or issues. There is also a lot of thought and effort put into organising a wide range of different activities each week for the residents.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave a review, your positive feedback means so much to all the staff.


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Overall Experience  Overall Experience 5.0 out of 5

Very satisfied, overall service at Woodlands is excellent. My mother is happy and enjoys the activities, and it is nice to know she is being looked after so well. The care provided is great and the staff really helpful. Thanks for all your help.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave a review, it will mean so much to all the staff at Woodlands.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum has now been in Woodlands for 14 months. She is very happy and enjoys the wide and varied range of activities that are offered and participates in as many as she can. She has made a few good friends since she moved in and has nothing but glowing compliments for the staff and the food. The regular
trips out for coffee, museums, to the local pubs and garden centres are all included in her fees and she makes the most of these when she can. The weekly newsletters with pictures of the residents enjoying their activities and the following week's programme are especially helpful. I have found the staff at Woodlands amazing. They are all very helpful, caring and completely "on the ball". The moment I arrive I am made to feel welcome and whoever is on the front desk always knows where Mum is, what she's doing etc. She has personalised her room so it really feels like her home. I wouldn't hesitate to recommend Woodlands to anyone who is looking for somewhere for their loved one.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave a review, it will mean so much to all of the team. We are so pleased your Mum is happily settled.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum stayed at Woodlands for 4 weeks for post-hospital respite care. This was arranged very much at the last minute and the resident liaison manager from Woodlands could not have been more helpful, quick, and responsive. We're very grateful. The staff at the home could not have been kinder or more
helpful. The room was lovely and the place clean and tidy, with a lovely garden. The admin and finance staff at the main office also could not have been more helpful and informative. Whilst my Mum chose not to engage in any activities, the encouragement from everyone to be more active was wonderful. The food was terrific. What can I say, highly recommended!

Reply from Hannah Webb, HR and Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave such a kind review, it means so much to all of the Woodlands team.


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Overall Experience  Overall Experience 5.0 out of 5

Everyone is absolutely amazing.
Mum is 100% relaxed, not anxious, feels she can be herself and feels safe, cared or and is happy.
She has already made friends, having been carefully introduced to specific residents by the thoughtful staff.
As a family, we are incredibly grateful to the owners and
staff at Woodlands. I highly recommend Woodlands.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for kindly taking the time to leave such a positive review; this will mean a lot to all of the team.


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Overall Experience  Overall Experience 5.0 out of 5

Every time I visit I am made very welcome, especially by the staff member in reception. All the staff look after residents and visitors so well, nothing is too much trouble for them. I have been my friend's guest on three occasions to 'in-house' functions - the catering has been excellent, lovely food
and drink. In short, Woodlands is first-class all round. I know my friend is very happy there. If I ever have to go into care I would not hesitate to choose Woodlands. Well done to everyone.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to leave a 5-star review for Woodlands. It's great to know you have had such a positive experience with the home, and all it has to offer.


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Overall Experience  Overall Experience 5.0 out of 5

When we were looking for a home for my aunt, we were really concerned to 'get it right' for her. From the initial meeting to ongoing contact with the team we have been delighted and know we made the right choice. Nothing is ever too much trouble and all the residents are treated with respect and known
by name. Feedback from her friends who have visited has all been the same, lovely staff and a wonderful home. I would thoroughly recommend Woodlands to anyone who is looking for a home.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to leave a 5-star review for Woodlands. It's great to know you have had such a positive experience with the home, and all it has to offer.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Woodlands for seven years. The team at Woodlands have been incredibly supportive even as my mother's condition has steadily declined over this time. They have been very kind towards my mum even if my mum herself has at times been difficult to handle.
Woodlands has a comforting
family feel, which has meant that my mum has felt content and 'at home'. She loves the outlook of the beautiful garden from her room. She was able to build a rapport with staff, right up until her dementia made this difficult to sustain.
As a family, we always felt confident that my mum was getting the best possible care.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to leave such a lovely review for Woodlands. It's great to know you have had such a positive experience with the home, and all it has to offer.


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Overall Experience  Overall Experience 5.0 out of 5

We have found the home when we visit to be wonderful and the staff friendly. I spend a day at Woodlands on a Tuesday with Mum and they always make me feel welcome. Excellent treatment by all the staff at Woodlands.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to leave a 5-star review for Woodlands, the staff will be so pleased to read this.


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Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for just over a year. The staff are really lovely. Mum is very pleased with everyone. She can be a bit fussy with food but they do try and accommodate her. There is always entertainment. She does like her own company. She enjoys the dancers and flower arranging. I am always informed
if there is a problem, such as a fall or anything medical. Overall it is a lovely home.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to leave such a lovely review for Woodlands. It's great to know you have had such a positive experience with the home, and all it has to offer and that you can see how happy your mum is living with us.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent and caring staff. They organised an amazing 100th birthday party for my aunt.
There is a sense of attentiveness from the staff and of friendships forming or formed among the residents.
Relatives are made to feel very welcome.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for leaving a wonderful review, the staff will be so pleased to read this. It's great to know you are happy with the care your Aunt receives at Woodlands and also that you are able to enjoy such special times, like celebrating her 100th birthday.


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Overall Experience  Overall Experience 5.0 out of 5

I've found all workers/carers here to treat my parents with respect, care and kindness. They are both very happy at Woodlands and seem more stimulated than they were in the final months at their house. I'm happy that they are well looked after and safe there and have some lovely gardens to walk around
and sit in when the weather is good.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for taking the time to leave Woodlands a 5-star review, the staff will be so pleased to read this. We are so glad to know your parents are happy living with us and that you also feel happy knowing they are safe and well looked after.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt has recently moved to Woodlands Residential Care Home. From the first day, it was clear that her care was going to be exceptional. Every member of staff we've met has been friendly and caring with a can-do attitude. The family has been kept very well informed of my aunt's progress and health
issues.
We recently celebrated her 100th birthday and Woodlands laid on a fantastic party for her family and friends. The birthday room was beautifully decorated with many lovely touches provided by the home.
It is hugely comforting to know that my aunt is being so well looked after at this stage of her life.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for leaving a wonderful 5-star review, the staff will be so pleased to read this. It's great to know you are happy with the care your Aunt receives at Woodlands and also that you are able to enjoy such special times, like celebrating her 100th birthday.


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Overall Experience  Overall Experience 5.0 out of 5

Our friends are very happy at Woodlands Residential Care Home. The management is first class and the staff are excellent. Which makes me glad that both our friends here are very happy being looked after.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to leave a lovely review for Woodlands. I am so pleased that your friends are happy living with us at Woodlands and that you can see what a positive impact this is having on them.


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Overall Experience  Overall Experience 5.0 out of 5

Since Mum arrived 6 months ago I have felt she was cared for in a kind and considerate manner and her dignity was respected. Her wishes were respected and all staff are extremely patient, understanding and helpful. They do their best to treat Mum as an individual and nothing is too much trouble. Staff
members are also extremely helpful to us when we visit and communication is very good. Woodlands is a happy and homely care home.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for providing a 5-star review for Woodlands, the staff will be so happy to read this. I am so pleased to know you are happy with the care your mother receives as well as all that the home has to offer.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Woodlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Woodlands Residential Care Home is calculated as follows: ( (408 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 455 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Residential Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Debbie

Debbie Chorlarton

Job Title: Home Manager

Joined: 2000

My name is Debbie Choularton and I am the Home Manager for Woodlands. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.


Our residents are so lovely and I and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.


Vicki

Vicki

Job Title: Deputy Home Manager

My name is Vicki, I love my role at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health as well as domiciliary care. My passion is in elderly care, everyone is unique and have an interesting story to tell. Throughout my time I have gained a number of qualification’s such as a level 2,3,4 NVQ and a level 5 Diploma in Health & Social Care and management. I am proud to work for a company that puts the residents at the forefront of everything they do.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.


Nick

Nick

Job Title: Senior Team Leader

I take great joy in providing attentive care to our wonderful residents, ensuring their happiness and comfort is always prioritized. Working for Woodlands and Hill Brow is truly special to me because they genuinely care about their team's well-being and are committed to our personal and collective growth.


Trixie

Trixie

Job Title: Head Chef

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.


Gun Shree

Gun Shree Gurung

Job Title: Domestic Assistant

Joined: 2015

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.


Frequently Asked Questions about Woodlands Residential Care Home

What types of Care is Woodlands Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodlands Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodlands Residential Care Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Woodlands Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodlands Residential Care Home to the centre of Fleet?

1.2 mile(s) as the crow flies, distance by road may be significantly further.