Woodlands Residential Care Home

174/178 Reading Road South, Church Crookham, Fleet GU52 6AE
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9.9 133 Reviews
  • Woodlands Residential Care Home, Fleet
Woodlands is a thirty-nine-bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in 2019.

Trained carers provide 24-hour care and support for the residents, helping to support them in their chosen lifestyle choices and care needs. Residents' dignity and independence are respected at all times. There is a full activities and social programme for residents to participate and enjoy.

Outside, the home has large scenic gardens with a sheltered courtyard in the centre and an active gardening club. Elsewhere, there are level lawns, fish ponds and woodland with its own bluebell glade, all accessible by flat wheelchair friendly paths.

The residents are at the heart of the home, helping the chefs chose the menus and creating the activities programmes with the activities coordinator. Woodlands is a happy home, where the residents' happiness and welfare come first.

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Care Provided by Woodlands Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Deborah Choularton (Manager)
  • Admission Criteria
    • Residents must not wander or show anti-social behaviour
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Woodlands Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, no restriction on times.


  • Parking

  • Visitor parking on site.


Woodlands Residential Care Home Reviews (133)

Total of 133, showing 21-40
9.9

Woodlands Residential Care Home has a Review Score of 9.9 (9.892) out of 10, based on 39 reviews in the last 2 years. Over all time Woodlands Residential Care Home has 133 reviews.

Overall Experience

  • 126
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Date Published

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Review from S B (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great BBQ, staff amazing and all families enjoyed it. The chef did an amazing job, the food was delicious and the singer was great. Everything was well organised and luckily the weather held out.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for leaving a lovely 5-star review for Woodlands, it's wonderful to know you were able to enjoy the Summer BBQ that we host for the residents and families.


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Review from Anthony L (Son of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently died in Woodlands at the age of 104. He had been a resident for nearly 5 years and we couldn't have been happier with his experience throughout that time. The care he received from all the staff was exceptional at all times - warm, attentive, and caring. Whenever there was an issue
they would communicate immediately and effectively. The food is excellent and he always enjoyed it. The personal care given by the care worker was always so kind and dignified. In his last weeks/days, the care and kindness shown to him and to us was wonderful. Thank you to all the staff. We will miss you.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to leave this 5-star review for Woodlands. It's lovely to know how happy you are with the care your father received while staying with us and the staff will be so pleased to read your kind words.


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Review from Annie H (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Woodlands for over a year now. During this time there have been many improvements in her overall health, including a healthy weight gain and an increase in her social activities. The staff are exceptionally caring and share warmth and humour with the residents (and visitors!).
I couldn't ask for more and both mum and I are very happy with our decision to move her to Woodlands.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to leave such a lovely 5star review, the staff will be so pleased to read this. We are so happy you have seen such a positive impact on your mums health and well being since her time at Woodlands.


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Review from Paul P (Son of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Woodlands for two years and is very happy there, in a nice cosy room with a relaxing view of the garden with its fountain and flowers. She's in her room most of the time and checked regularly by the attentive staff, with personal care being of a high standard. Food looks good,
and there is a well-structured morning and afternoon entertainment schedule, often with outside performers, and trips out. Everyone is very friendly and welcoming and my frequent visits are not a problem. My mother says we made a good choice - so that says it all really.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for taking the time to leave this review, it's wonderful to read that your mother is very happy living with us at Woodlands.


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Review from Chris L (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Woodlands for just over 18 months, having been recently diagnosed with Alzheimer’s the whole family is very happy that Mum is in the very best place so that she can live her best life with the challenges she is now facing with her condition.
There are good days and bad days but
the care and kindness Mum receives from the whole Woodlands team is 2nd to none, I would thoroughly recommend Woodlands to anyone who is looking for a care home for their elderly loved ones.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to leave this review the staff will be so pleased to read this.


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Review from David A (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has just moved into Woodlands and has settled wonderfully. This I have no doubt is because of the care given by the wonderful staff. Nothing seems too much and they have made sure this transition for everyone has been a positive experience. Thank you.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to write a review, we are so pleased to know your dad has settled in nicely and that you have had such a positive experience with Woodlands.


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Review from B L (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Woodlands for 2 years now, the care she receives is amazing, and nothing is too much for the staff. We are always kept up to date with what's happening and how she is doing. There is always something to keep her active if she chooses to do so and lots of entertainment for the family
to join in with throughout the year. We couldn't be happier with the care she receives, the staff are all very friendly, welcoming, and so caring. Would definitely recommend this home.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to write a lovely review, we are so pleased you are happy with the care your mum receives and the activities and entertainment are something you as a family can also enjoy.


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Review from Julie W (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day of our initial enquiry at Woodlands the staff have gone out of their way to make both my mum and myself feel welcome. We popped in unannounced to ask for a brochure but were offered an impromptu tour of the home, and fell in love with the place.
Mum moved in on a trial basis to see how
she felt, but loved it so much that she decided to stay permanently. The staff are amazing, nothing is too much trouble. They are kind, supportive and caring, and treat each resident with dignity and respect. During my visits to Mum the staff have gone out of their way to make me feel at home too.
Everything is taken care of so there is nothing for Mum to worry about. Mum has changed since moving to Woodlands, it’s as if a great weight has been lifted from her, she’s so much more relaxed than she was before she moved in. Thank you so much to all the wonderful staff, it means the world to me and my brother to know that Mum is safe and happy.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for leaving such a lovely review, our staff will be so happy to read such wonderful feedback. We are so pleased that from the initial enquiry to your mum living with us has been such a positive experience for not only your mum but also your family as a whole.


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Review from Clive P (Respite Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a respite resident at Woodlands care home after a stay in hospital. I had a good experience, the food was good, the staff were very good and tentative to my care needs. The team supported me in my rehab to get back to being independent and able to return home.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to write a review, the staff will be pleased to read you enjoyed your stay at Woodlands.


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Review from David B (Son of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Woodlands since January 2018! I live nearby and have the opportunity to pop in at any time to see her and have to say I have always been more than happy with the care and love that all the staff show her. There is a lovely "family" atmosphere in the lounge, but also
many quiet and cosy areas for visits. The premises are so clean and fresh, and the gardens an absolute delight.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to leave a lovely, 5-star review, the staff will be so pleased to read this. It's great to know that the family atmosphere shines through and that you are able to visit as frequently as you like.


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Review from Roger M (Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important thing for me is I feel safe in this environment. The staff are caring and have a sunny disposition. You are allowed to be yourself and the staff are flexible to individual needs/requests.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to leave such a lovely review, having feedback from our residents is valuable and very appreciated. The staff will be pleased to read such positive things about Woodlands.


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Review from Brian B (Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are efficient and friendly and the food is varied. The facilities are cosy and comfortable. Food is varied and high quality. I am now a permanent resident and am glad that I chose Woodlands to be my final home the residents are varied and interesting.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to write a review, it's very valuable having feedback from our residents. We are very happy that you are enjoying the food and are making friends with other residents.


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Review from J P (Friend of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the care that our friend receives at Woodlands. The staff are very pleasant and helpful, nothing is too much trouble. We can always book an appointment to visit at any time. There are plenty of activities that our friend participates in.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for taking the time to give us a lovely review. I am so pleased that your friend is getting involved with activities and that our staff always make you feel so welcome.


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Review from Jackie H (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved into Woodlands earlier this year, I have been aware of how helpful, friendly, knowledgeable and caring the staff are. The staff are caring, and happy and all have a great sense of humour. We are so glad we, and mum chose Woodlands as a permanent home for her. It was highly recommended
to us by friends who had relatives there, and it is plain to see why they recommended it.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for taking the time to do a review for the team at Woodlands. We are thrilled your mum is happy and has chosen Woodlands as her home. The team will be very pleased to read your review.


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Review from Paula C (Daughter-in-law of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has only been at Woodlands since March 2023 but absolutely loves it.
We had visited a number of homes, but none were as warm and welcoming - the staff are amazing, lots of activities, we take in take-a-ways and eat with Mum, nothing is too much trouble for them.
We are so happy that
Mum is happy there; it gives the family peace of mind that she is well looked after and safe, with care 24 hours a day.
Well done Woodlands; keep up the good work.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to do a lovely review for the team at Woodlands. We put all the reviews up in the staff rooms and they will be very pleased to read yours.


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Review from Sue L (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been welcomed to Woodlands Residential Care Home and settled in very well. Nothing is too much trouble and is looked after with an excellent home-from-home care. Lots of activities and beautiful gardens.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

All of the team will be thrilled to read your review. We are honoured to care for your mother and we are pleased she is happy at Woodlands. Thank you.


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Review from Graham W (Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands Residential Care Home is run by a very professional and caring team of staff. They are friendly, caring and courteous, ensuring that you are comfortable and receive the care you require.
The care home is well-maintained, clean and well-decorated. My room was cleaned to a high standard each
day with towels and flannels etc. also changed daily. A place where I felt extremely comfortable.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for your kind review of Woodlands and the care team. We are so happy you have chosen to live with us. We will ensure all the team get to see your lovely review.


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Review from A H (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with exceptionally kind and caring staff. Mum is well looked after and has nothing but praise for her carers. Well-established gardens give the residents a beautiful place to sit in and look out on. I feel lucky to have found Mum such a lovely place to live in.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for doing a review of the team at Woodlands. We are pleased your mother is happy and content.


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Review from Gill S (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident of Woodlands Residential Care Home for a period of respite care. The home is comfortable, spotlessly clean and very friendly and welcoming. The staff are wonderful. Nothing is too much trouble and they are kind, attentive and caring. My dad really enjoyed his stay and it was so
reassuring for me to know that he was being well looked after. Woodlands definitely deserves the rating of "outstanding" for the care they provide.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for your kind review of Woodlands. All of the team loved to care for your father and will be pleased to read your kind words.


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Review from Sue F (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As mum is getting frailer their care has increased to suit her needs always with great sympathy and understanding. The staff take time to relate to her and help her with tact as she finds it hard to be dependent on help.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

All of the team at Woodlands love to care for your mother. We are so pleased to have her with us. Thank you for doing a review for the team at Woodlands.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Woodlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Woodlands Residential Care Home is calculated as follows: ( (408 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 455 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Residential Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Debbie

Debbie Chorlarton

Job Title: Home Manager

Joined: 2000

My name is Debbie Choularton and I am the Home Manager for Woodlands. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.


Our residents are so lovely and I and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.


Vicki

Vicki

Job Title: Deputy Home Manager

My name is Vicki, I love my role at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health as well as domiciliary care. My passion is in elderly care, everyone is unique and have an interesting story to tell. Throughout my time I have gained a number of qualification’s such as a level 2,3,4 NVQ and a level 5 Diploma in Health & Social Care and management. I am proud to work for a company that puts the residents at the forefront of everything they do.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.


Nick

Nick

Job Title: Senior Team Leader

I take great joy in providing attentive care to our wonderful residents, ensuring their happiness and comfort is always prioritized. Working for Woodlands and Hill Brow is truly special to me because they genuinely care about their team's well-being and are committed to our personal and collective growth.


Trixie

Trixie

Job Title: Head Chef

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.


Gun Shree

Gun Shree Gurung

Job Title: Domestic Assistant

Joined: 2015

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.