Woodlands Residential Care Home

174/178 Reading Road South, Church Crookham, Fleet GU52 6AE
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9.9 133 Reviews
  • Woodlands Residential Care Home, Fleet
Woodlands is a thirty-nine-bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in 2019.

Trained carers provide 24-hour care and support for the residents, helping to support them in their chosen lifestyle choices and care needs. Residents' dignity and independence are respected at all times. There is a full activities and social programme for residents to participate and enjoy.

Outside, the home has large scenic gardens with a sheltered courtyard in the centre and an active gardening club. Elsewhere, there are level lawns, fish ponds and woodland with its own bluebell glade, all accessible by flat wheelchair friendly paths.

The residents are at the heart of the home, helping the chefs chose the menus and creating the activities programmes with the activities coordinator. Woodlands is a happy home, where the residents' happiness and welfare come first.

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Care Provided by Woodlands Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Deborah Choularton (Manager)
  • Admission Criteria
    • Residents must not wander or show anti-social behaviour
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Woodlands Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, no restriction on times.


  • Parking

  • Visitor parking on site.


Woodlands Residential Care Home Reviews (133)

Total of 133, showing 41-60
9.9

Woodlands Residential Care Home has a Review Score of 9.9 (9.892) out of 10, based on 39 reviews in the last 2 years. Over all time Woodlands Residential Care Home has 133 reviews.

Overall Experience

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Date Published

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Review from Helen S (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even before Mum came to the home, I knew it was the right one for her, especially after viewing several others. Even the visit to her own home was exceptional and put myself and Mum at ease. Which I was grateful for as I knew she would find the transition difficult but unfortunately needed. Literally,
all the staff are just so thoughtful and care beyond words. It makes such a difference for the residents, but the families too, giving you peace of mind whilst there but when you leave as well. If asked, I would without hesitation recommend the home to anyone considering that difficult decision for their loved ones.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your kind words. All the team feel so honoured to care for your mother at Woodlands. They will be thrilled to read your review of their hard work and dedication.


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Review from Irina B (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in October, and the staff could not do enough to make her welcome and help her settle in. All staff are so friendly... nothing is too much trouble. Would highly recommend Woodlands to anybody looking to put their parent in residential care.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your review of Woodlands; the team love having your mum in the home. She is settling in well and has made some lovely friends.


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Review from Paula D (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Woodlands for nearly a year and has received excellent support during her time there. The adjustment from leaving her home was hard for her but the staff were wonderful and helped her to adjust and encouraged her which has improved her confidence to mix with other residents.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to do a review for Woodlands, all of the team will be very pleased to read it. We are all so happy with how well your mother has settled at Woodlands.


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Review from Maggie H (Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say my stay at Woodlands has been better than any home from home I've experienced. Nurtured and nourished from morning to night, in a warm and friendly atmosphere, where else could I order my own special daily menus to suit my swallowing problem? Or have a friendly supporting arm to accompany
me to the local shop or hospital appointment, and no matter what puzzle or pickle I imagined myself in, the answer from management was always the same- 'No problem'.
There have been outings to scrumptious cream teas at the local garden centre and a jolly country and western afternoon where two old friends supported each other in the best, most sedate version of a jump jive that two new knees and a replacement hip would allow, recalling happy days on the dance floor with their partners.
Indeed, I've seen so many tired old eyes light up with love, laughter and sheer joy as staff listened with infinite patience to their oft repeated family stories or joined in an old family

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for taking the time to do this lovely review for Woodlands. We are so pleased you are happy with us at Woodlands. I know everyone just loves to ensure you are happy and comfortable.


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Review from G C (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great care home, all staff are lovely and so friendly. It's a home-from-home feeling as soon as you walk in! All residents are treated as individuals. I would recommend this home 100%!
Always kept up to date with things that are happening within the home and I couldn't ask for anything more.

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Review from E C (Son of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for around one and a half years. Before moving in, she was very lonely, but now she has a better social life than me. Mum says there are always a lot of things to do, and she likes this because she likes to be busy. Mum is a different person.
The staff are amazing and
definitely deserve an upstanding for their home; there is always management there to chat with if there are any problems.
Mum loves the food and said she only has to ask for something different, and it is there for her. When looking for a home, it was very important to know the food was cooked on-site.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for doing this lovely review for Woodlands. We are so pleased your mother is happy at Woodlands; we are delighted to have her with us.


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Review from John M (Brother of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has spent the last four and a half years and during that time, she has been very happy. She has been extremely well looked after by the staff and it left us with peace of mind knowing she was at peace with her situation. So, thank you so much for all you have done for her.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

We are so pleased your sister is so happy at Woodlands. Thank you for taking the time to do this review, all of the team will be so pleased to read it.


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Review from V W (Granddaughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent services for respite care gave grandma the peaceful time there she so deserved in a beautiful room. We were so lucky she could be here, she was so happy here and told us this a lot. We were able to visit as much as we wanted and they were very covid safe. They let us bring the dogs in too
to visit grandma - a real home-from-home experience I could not recommend more!

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for taking the time to do a review for Woodlands. It was an honour to care for you grandma and we are so pleased she loved her room and the family felt at home.


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Review from Sandi R (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I was in contact with the team at Woodlands Residential Care Home, they gave me every confidence that they would look after my father with the greatest of care always provided with respect and dignity. He is currently staying at Woodlands for respite care. He says how lovely everyone
has been and nothing is too much trouble. The home has a lovely garden where residents are encouraged to sit out or enjoy walks and enjoy the fresh air. There are a wide variety of activities on offer and various outings to local pubs/gardens and centres/cafes which Dad has enjoyed. Dad feels safe, secure and cared for. He settled in quickly to the new environment after living alone for 13 years. This is all down to the wonderful team at Woodlands who are so caring and compassionate. His stay is proving to be such a positive one all round for him.

Reply from Alison Lee, Owner at Woodlands Residential Care Home

Thank you for taking the time to write a review of Woodlands. I know the staff work really hard to ensure the happiness, safety and wellbeing of our residents and it's wonderful to hear that your dad is settling so well and enjoying activities and company of the staff and other residents. It's our privilege to care for your dad.


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Review from Dianne G (Daughter-in-law of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law moved in earlier this year and has been treated with dignity, respect and loving care ever since. She is given the option to join in with the many varied activities available or just to read papers or sit with other residents in the lovely lounges or gardens. She seems to have settled
very well as she has always been adamant that she wouldn’t go into a home.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Everyone at Woodlands really enjoys caring for your mother-in-law. We are so pleased she is happy in the home and the team will be pleased to read your kind review. Thank you.


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Review from Janet L (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at Woodlands for a year now. She chose her room, which is very pleasant, bright and airy, with good bathroom facilities.
She is very deaf, which makes communication with other residents quite difficult.
At present, Mother is experiencing some stress, due to family circumstances and
the staff, particularly the manager, have shown great sympathy and understanding and gone overboard to try to help Mother through this difficult time. The staff have expressed worries when Mother loses weight and called the GP for advice and give her whatever food they think she might be tempted by.
We felt that during the pandemic Mother, and indeed all the residents, were excellently cared for and protected, as much as humanly possible.
When the staff are helping Mother, they always seem kind and thoughtful, very caring towards her.
My husband and I are very pleased with the care that Mother has, now she is living in Woodlands and feels confident with the care that she is receiving.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for your kind words, all the staff at Woodlands love having your mother in the home and caring for her. They will be thrilled to see your thoughts on their hard work.


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Review from Susan S (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Woodlands for 8 months now. We are so pleased to have found him a place to live where his physical and medical needs are well met, and where he is truly cared for as a whole person. When Dad agreed to us looking into residential care, his main concern was that "the staff have the right
attitude". The staff at Woodlands are second to none; the atmosphere warm and friendly. From the outset, the manager and all her staff got to know Dad as an individual, and did a wonderful job helping him settle in. He has flourished in their care, and is happier than we could have imagined when he was widowed last year after 62 years of loving marriage. Dad has made new friends and enjoys all the activities and visits - from cooking and flower arranging to exercise classes, minibus outings, games, singing, arts and crafts, he always has something to tell us about! He loves the garden, for daily walks and sitting in the courtyard, and is very impressed with the plentiful, tasty food.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for your kind review. We are so pleased your father has settled in so well and is happy at Woodlands. All the staff really love having him in the home. They will all be so pleased to see your review.


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Review from S W (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff at Woodlands, thank you for all the love, dedication and professionalism you have shown to both ourselves and our mother as she settles into Woodlands. The daily companionship has certainly lifted her mood, and we know that she feels safe and cared for.
We have been so impressed
with the level of care and compassion. The manager, receptionist and all of the staff could not have been more kind, friendly and helpful to both our mother as well as to ourselves. You all come together to create the most wonderful team, and we will be forever grateful for the love, dignity and respect shown to her, which provides her with a secure and happy environment.
We would not hesitate to recommend Woodlands, with heartfelt thanks to all.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so very much for such a lovely, thoughtful review. Everyone will be so pleased to see their dedication is noticed and appreciated. We are honoured to care for your Mother at Woodlands.


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Review from Karol T (Daughter-in-law of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Woodlands Care Home for over two years and I can honestly say that she has been treated with the utmost respect from all the staff from day one. Starting with the receptionist, who is obviously the first point of contact, she is always pleasant and extremely efficient
and accommodating with any queries I may present her. The manager of the home will always make herself available and is extremely approachable and friendly. All members of the team are lovely and go over and beyond the realms of their daily duties, to make my mother-in-law's life as good as it can be. They have all coped exceptionally well with the very challenging times presented to them during this pandemic and I have nothing but admiration and respect for them all!
Many thanks to you all.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so very much for your kind, thoughtful review. All of the staff will be truly thrilled to see it. We are honoured to care for your mother-in-law and love having her in the home.


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Review from J L (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mother has joined Woodlands she has felt safe and secure. The staff are very friendly and helpful, putting any fears and concerns my mother may have at ease and her wellbeing has always been a high priority. This has given us, her daughters, peace of mind to know that help is always there
when needed. The staff have always been very friendly, open and considerate with us, even in these difficult times. We greatly appreciate all their help.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Everyone at Woodlands is very grateful for your kind review. We love having your mother in the home and we are so pleased you are happy too.


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Review from S P (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands has been great in settling my mother into the home. The staff are very caring and kind. Woodlands provide stimulating activities throughout the day.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for taking the time to do this review for Woodlands. We are thrilled your mum is settling into the home and enjoying the activities our team put on.


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Review from H S (Granddaughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not recommend Woodlands highly enough!
Ever since my nan became a resident she has been well looked after, the staff are amazing and super friendly - nothing is too much trouble.
During the pandemic they were great, always keeping us informed and even arranging regular video calls to keep the
spirits up.
Overall very well run and I would not hesitate to recommend them to family or friends.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for your kind review. We are honoured to care for your grandmother.


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Review from Nicola C (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Woodlands for nearly 3-years now. She is extremely happy there and tells us whenever we see her. They understand her needs and her character and treat her like a family member. Nothing is too much trouble. Knowing she is safe and so well cared for, takes such a lot of pressure off of
a very stressful situation when a loved one has to go into care.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for this lovely review for Woodlands; the staff will be so pleased to read it. We are honoured to care for your Mother and love having her in the home with us.


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Review from P N (Daughter-in-law of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent at their jobs. Plenty of activities to keep them occupied.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for taking the time to do this review for Woodlands, the staff will be thrilled to see it.


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Review from K N (Granddaughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and professional. The home is clean and inviting. My grandfather loves living here.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for taking the time to do this review. We are all so happy to have your Grandfather living at Woodlands and we are thrilled he is so happy.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Woodlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Woodlands Residential Care Home is calculated as follows: ( (408 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 455 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Residential Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Debbie

Debbie Chorlarton

Job Title: Home Manager

Joined: 2000

My name is Debbie Choularton and I am the Home Manager for Woodlands. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.


Our residents are so lovely and I and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.


Vicki

Vicki

Job Title: Deputy Home Manager

My name is Vicki, I love my role at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health as well as domiciliary care. My passion is in elderly care, everyone is unique and have an interesting story to tell. Throughout my time I have gained a number of qualification’s such as a level 2,3,4 NVQ and a level 5 Diploma in Health & Social Care and management. I am proud to work for a company that puts the residents at the forefront of everything they do.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.


Nick

Nick

Job Title: Senior Team Leader

I take great joy in providing attentive care to our wonderful residents, ensuring their happiness and comfort is always prioritized. Working for Woodlands and Hill Brow is truly special to me because they genuinely care about their team's well-being and are committed to our personal and collective growth.


Trixie

Trixie

Job Title: Head Chef

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.


Gun Shree

Gun Shree Gurung

Job Title: Domestic Assistant

Joined: 2015

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.