Woodlands Residential Care Home

174/178 Reading Road South, Church Crookham, Fleet GU52 6AE
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9.9 133 Reviews
  • Woodlands Residential Care Home, Fleet
Woodlands is a thirty-nine-bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in 2019.

Trained carers provide 24-hour care and support for the residents, helping to support them in their chosen lifestyle choices and care needs. Residents' dignity and independence are respected at all times. There is a full activities and social programme for residents to participate and enjoy.

Outside, the home has large scenic gardens with a sheltered courtyard in the centre and an active gardening club. Elsewhere, there are level lawns, fish ponds and woodland with its own bluebell glade, all accessible by flat wheelchair friendly paths.

The residents are at the heart of the home, helping the chefs chose the menus and creating the activities programmes with the activities coordinator. Woodlands is a happy home, where the residents' happiness and welfare come first.

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Care Provided by Woodlands Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Deborah Choularton (Manager)
  • Admission Criteria
    • Residents must not wander or show anti-social behaviour
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Woodlands Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, no restriction on times.


  • Parking

  • Visitor parking on site.


Woodlands Residential Care Home Reviews (133)

Total of 133, showing 61-80
9.9

Woodlands Residential Care Home has a Review Score of 9.9 (9.892) out of 10, based on 39 reviews in the last 2 years. Over all time Woodlands Residential Care Home has 133 reviews.

Overall Experience

  • 126
  • 6
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Date Published

133
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Review from Ann B (Daughter-in-law of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers and the entire staff are so friendly, kind and caring. I am so pleased that my mother-in-law is being cared for in such a lovely environment. The way they have adapted to the ever-changing conditions brought about by the pandemic has been most impressive. The visiting arrangements have
been cleverly implemented to ensure residents and their family and friends can continue to visit and now meet up. At the same time, there are well planned and executed arrangements to ensure the residents and staff are protected from the Coronavirus.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for your kind and thoughtful review. We are so pleased to have your mother in law with us at Woodlands and that you are enjoying your visits.


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Review from B F (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Woodlands Residential Care Home for the last year. The staff are giving Mum excellent care, especially through Covid. I was so pleased last week to be able to visit Mum inside the care home and finally being able to hold Mum's hand after a year of lockdown, it was wonderful. I very
much look forward to my next visit. I wouldn't hesitate to recommend Woodlands.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for taking the time to do a lovely review for Woodlands. The staff will be thrilled to see it. We are also so happy to welcome families back into the home.


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Review from S B (Niece of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Woodlands are fantastic. Despite being put under intense pressure, as a result of Covid, they have only ever been caring, helpful and kind.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for taking the time to review Woodlands. The staff will all be pleased to read your remarks.


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Review from David S (Son of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a long term resident of Woodlands and I cannot thank the staff enough for giving him such amazing care while he has been there. Every day he has been there he has been treated with dignity, patience and understanding. I am kept constantly informed of the trips, fun and games he participated
in and seeing him so happy in his final years has given his family a great sense of comfort and relief that he is in safe hands. I cannot praise the staff enough and indeed the whole management of the residential home, they keep a high standard at all times and put the residents first. It was really hard to find a place my father would be able to call home but we did. Thank You.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for your kind review, the staff will be very pleased to receive it. We are so pleased your father is happy at Woodlands and we are so honoured to care for him.


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Review from Mandy I (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Woodlands and has been for 2 years. There are no words to describe our gratitude to the staff there for their love and care for our mum. They are incredible human beings. During COVID their first thought is for the residents who they call family. They understand that as families we miss
them but do everything possible to keep us updated through FaceTime, weekly updates and pictures. Thank you from the bottom of our hearts. They really are outstanding.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to do a review for Woodlands. The staff will be so pleased to see your appreciation for their dedication. We are all truly honoured to care for your Mother.


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Review from Ann L (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mother’s own choice to go into Woodlands and she never looked back. The care, the food and the friendliness of the staff is outstanding. The efforts that they have gone to to provide fun and entertaining activities during lockdown are amazing.
Very sadly my mum passed away at the end of October.
Everything was made so much more bearable by the fantastic kindness and support from all the staff for her and myself as I live so far away. They really are like family. After a short stay in hospital all my mum wanted was to go 'home' back to Woodlands.
I would recommend Woodlands without any hesitation.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for your lovely review for Woodlands. The staff will be so pleased to see your appreciation. We were honoured to care for your Mother at Woodlands, we miss her very much.


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Review from Mark K (Son of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands is a great place for my Mum. She always feels cared for as all the staff treat her like family as they do with all the residents. It is a very welcoming and friendly environment with a full activity programme each day to keep everyone active physically and mentally. My Mum is regularly saying
how good the food is and the more than ample portions. On top of the activities, there is a beautiful garden, regular visits from a hairdresser, physiotherapist and local Doctor. The management and staff have been fantastic in the current situation. Applying common sense from their medical experience to keep the residents and staff safe.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to do a review for Woodlands. All of the staff will be thrilled to see your appreciation. We are also very pleased your mum is happy and enjoys living at Woodlands.


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Review from Carolyn S (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care and well-being of my mum, all the staff have gone above and beyond, during this difficult time.
We have been kept informed, every time there is a change in government guidelines.
Thanks to all the staff.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to do a review for Woodlands. All of the staff will be pleased to receive your appreciation for their hard work. We are honoured to have your Mum in the home.


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Review from Michelle A (Daughter-in-law of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law joined the residents at Woodlands this year after his wife passed away. We visited many of the homes in this area and Woodlands felt the most homely and welcoming. Lots of the residents were up and about and the staff seemed very attentive and caring. It has been a really difficult
time for everyone with the Covid19 outbreak but the staff have done an amazing job in keeping the residents safe and well and there is always plenty going on to keep them occupied. We can't praise Woodlands highly enough. When we asked my father-in-law what were the main things he liked about Woodlands he said the staff are brilliant, he likes his room but also being able to spend time in the lounge and the food is very good. The staff work really hard to keep everybody happy and they go out of their way to arrange FaceTime calls and safe visits in a new gazebo in the garden which has comfy seats and heating.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for your kind words. We are very glad your father-in-law is so happy at Woodland. All of the staff will be pleased to see your appreciation.


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Review from C M (Daughter of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful that my mother has been looked after so well during lockdown and after. It has been such a difficult time for everyone but to know that she is safe is a great relief.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for taking the time to do a review for Woodlands. The staff will be so pleased to receive your appreciation. We are honoured to be able to care for your mother.


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Review from James H (Son of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Woodlands for some 5 1/2 years now and in that time I have not seen anything of concern to me whatsoever. The staff are always polite and attentive. I am however unhappy that my mum, as a self-funder, does not get the more favourable rates that council/government residents
enjoy. I would welcome your comments on this! I thank you all for your continued care of my mum.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

It is pleasure having your Mother live with us. Thank you very much for your review. We don't differentiate between private fee payers and council-funded residents everyone is treated the same and pays the same.


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Review from G S (Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands was my own choice of care home to be a resident and it was the best choice I have made, ever. I was impressed with the welcome and treatment I received but the care and support I have received in the last month has been outstanding. Particularly as my only daughter lives in France and there
is no opportunity to communicate, they arranged for me to FaceTime with my daughter.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for your kind words. We are honoured to have you here with us at Woodlands. The staff will be thrilled to receive this review.


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Review from N W (Daughter-in-law of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the management and staff of Woodlands have done a sterling job of keeping the residents safe from COVID so far, whilst ensuring the families are kept informed and connected. Staff have gone the extra mile to enable video calling and it is much appreciated. The socially distanced meetups under
the gazebo are great and I hope they continue.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for taking the time to review Woodlands and for your feedback. The staff will be thrilled to hear your appreciation of all their hard work.


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Review from D N (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this current COVID-19 pandemic, Woodlands have coped efficiently within the most difficult task of shielding their elderly and vulnerable residents. Also keeping relatives well informed of the changing developments.
It has been so reassuring to know that my father has been so well cared for.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to review Woodlands we really appreciate your feedback on how we are dealing with Covid-19 it is a real pleasure having your father in our home.


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Review from I H (Son of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is looked after very well. All of the staff are very friendly and attentive. He gets all the support he needs. The home is always very clean and warm and feels "homely". The staff always keep me informed of what is happening particularly in relation to dads health and well-being.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for your kind review. All the staff at Woodlands will be very pleased to receive it. We all feel very honoured to care for your father that he feels at home.


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Review from Geoff H (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before taking up a place, we visited quite a few homes and, though some were good, only Woodlands offered the combination of homeliness, companionship and high standard of care that we were looking for. My mother loved flowers and trees so the view from her room was perfect for her though she wasn’t
able to actually spend time in the gardens. We were impressed by the standard of maintenance and how frequently the maintenance team were there making improvements. Residential care for the elderly isn’t cheap but when you stop and think about what is involved, we regarded Woodlands as good value for money. In the period leading up to my mother’s death, the situation was made extremely difficult for all concerned by the Covid lockdown. The staff dealt with it calmly, thoroughly and thoughtfully. We could not have asked for more.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for talking the time to do such a kind review. All the staff will be pleased to see it. We are honoured to have cared for your Mother.


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Review from D S (Son-in-law of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care provided and Mum is happy. The staff are amazing and prepared to talk things through. Nothing is too much trouble. The standard of activities has slipped but there is, I'm pleased to see, a plan in place to address this. I can't stress enough how great the staff are.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your kind words about the care team at Woodlands. Everyone enjoys caring for your Mum. Our regular activities lady is now back from leave too, which will please your Mum.


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Review from K B (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here since April 2018. He has settled in very quickly and always tells me how much he loves being here. The staff are always friendly and helpful and care for my father. I receive regular updates regarding his care plan and GP visits etc.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for your kind words. All of the staff love to care for him in the home and will be thrilled with your review.


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Review from J H (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Woodlands could not have been more caring towards my mum. They helped her with her needs with as much care and compassion as I would have done but with much more knowledge and expertise.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for your kind review. We are so pleased your Mother was happy at Woodlands and we couldn't be more happy for her that she made Woodlands her home.


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Review from R M (Son of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Woodlands for the past 3 years. She is now in palliative care. The staff have been wonderful, they really do everything you could wish for. Their "outstanding" rating is well justified.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for acknowledging the outstanding care our staff provide. We are very honoured to care for you Mother.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Woodlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Woodlands Residential Care Home is calculated as follows: ( (408 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 455 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Residential Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Debbie

Debbie Chorlarton

Job Title: Home Manager

Joined: 2000

My name is Debbie Choularton and I am the Home Manager for Woodlands. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.


Our residents are so lovely and I and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.


Vicki

Vicki

Job Title: Deputy Home Manager

My name is Vicki, I love my role at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health as well as domiciliary care. My passion is in elderly care, everyone is unique and have an interesting story to tell. Throughout my time I have gained a number of qualification’s such as a level 2,3,4 NVQ and a level 5 Diploma in Health & Social Care and management. I am proud to work for a company that puts the residents at the forefront of everything they do.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.


Nick

Nick

Job Title: Senior Team Leader

I take great joy in providing attentive care to our wonderful residents, ensuring their happiness and comfort is always prioritized. Working for Woodlands and Hill Brow is truly special to me because they genuinely care about their team's well-being and are committed to our personal and collective growth.


Trixie

Trixie

Job Title: Head Chef

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.


Gun Shree

Gun Shree Gurung

Job Title: Domestic Assistant

Joined: 2015

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.