Woodlands Residential Care Home

174/178 Reading Road South, Church Crookham, Fleet GU52 6AE
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9.9 133 Reviews
  • Woodlands Residential Care Home, Fleet
Woodlands is a thirty-nine-bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in 2019.

Trained carers provide 24-hour care and support for the residents, helping to support them in their chosen lifestyle choices and care needs. Residents' dignity and independence are respected at all times. There is a full activities and social programme for residents to participate and enjoy.

Outside, the home has large scenic gardens with a sheltered courtyard in the centre and an active gardening club. Elsewhere, there are level lawns, fish ponds and woodland with its own bluebell glade, all accessible by flat wheelchair friendly paths.

The residents are at the heart of the home, helping the chefs chose the menus and creating the activities programmes with the activities coordinator. Woodlands is a happy home, where the residents' happiness and welfare come first.

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Care Provided by Woodlands Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Deborah Choularton (Manager)
  • Admission Criteria
    • Residents must not wander or show anti-social behaviour
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Woodlands Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, no restriction on times.


  • Parking

  • Visitor parking on site.


Woodlands Residential Care Home Reviews (133)

Total of 133, showing 81-100
9.9

Woodlands Residential Care Home has a Review Score of 9.9 (9.892) out of 10, based on 39 reviews in the last 2 years. Over all time Woodlands Residential Care Home has 133 reviews.

Overall Experience

  • 126
  • 6
  • 1
  • 0
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Date Published

133
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Review from L M (Daughter-in-law of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Woodlands. My mother-in-law has been a resident for nearly 4 years. The care given to her has been excellent. She has gone downhill in the recent weeks and the staff have been wonderful. They have gone out of their way to help us and mom.
Everyone at the Woodlands gets a gold star.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for completing this review. We have been truly honoured to have cared for you Mother-in-Law. Thank you also for acknowledging our wonderful staff, your review will mean so much.


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Review from J W (Granddaughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was very happy here. She was extremely well looked after and loved all the staff. They all went out of their way to help - nothing was too much trouble. The activities were great and she was not forced to join in if she wasn't up to it.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your review and for acknowledging our dedicated care staff who all are honoured to care for your grandmother.


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Review from Z S (Granddaughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddad loves living at Woodlands, he enjoys daily activities and going out on trips. Woodlands is always clean, tidy and his room is cleaned daily. Granddad loves having a laugh and joke with all the staff.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for your kind review. We are so happy to have your grandad in our home and we are very pleased he is so happy at Woodlands.


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Review from N R (Granddaughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan lives at Woodlands and really enjoys the daily activities that are on each and every day. My nan loves her room and how it is cleaned every day and she thinks the staff are amazing, very friendly and approachable and they look after my nan wonderfully. Woodlands is a fantastic home.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for taking the time to do the reviews. We are so pleased your Nan is happy. She is a lovely lady and enjoys joining in on all of the activities.


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Review from R B (Nephew of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from providing a safe, carefree environment, the care/support staff always go the extra mile to make both residents a family members feel welcome. I can relax, knowing full well that my uncle is in good hands. Faultless.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you so much for your kind review. We are so pleased your Uncle is happy at Woodlands and that you always feel welcome and comfortable in the home.


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Review from J B (Son of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum seems to be happy and contented compared to living on her own at home. She is in a safe, secure and friendly environment.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for the review and it is lovely to hear your Mum is happy living at Woodlands. I have passed on your feedback to the home Manager and cleaning team to address your concerns.


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Review from C E (Son of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to live at Woodlands following a stay in hospital. She was very poorly and we did not expect her to be with us for long. However, the staff at Woodlands are little short of miracle workers and Mum picked up and is now very happy to live there and she has said that she feels she is living
amongst friends and feels safe there. She enjoys a little harmless banter with the staff who are all so kind and caring and Mum is allowed to feel she is being useful by undertaking little jobs to help out. She enjoys occasional trips out in the minibus and other activities in the home. It is such a comfort for our family to know that Mum is living in such a caring, safe environment. I cannot recommend Woodlands highly enough.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you very much for your review. We are all so pleased with your Mums improvement and love that she enjoys the home so much.


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Review from J H (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff to be very caring and friendly. Family and friends are always made to feel very welcome. I am always kept informed of any medical issues concerning my father and he is seen by a doctor on a regular basis. The rooms are light and airy and always kept clean, and personal laundry is
very well taken care of. Well done everyone at Woodlands, you are very much appreciated.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for doing a review for Woodlands. We are so pleased you always feel welcome and kept informed.


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Review from J T (Friend of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had the pleasure of visiting a close friend who is residing here. We were met by a staff member who was very polite, cheerful and friendly. The care home was clean, tidy, nicely decorated and furnished. Our friend was very happy to be there! He said his care was excellent and that he felt very much
at home.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

We are so pleased that your friend is happy at Woodlands. Thank you for your kind review acknowledging the cheerfulness and excellent care of our staff and the tidiness of the home.


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Review from D N (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Woodlands for 5 months and would not want to be anywhere else. He feels safe and very well looked after. The staff are very kind and caring towards him. He loves the activities that are laid on for the residents and feels he is living life on holiday. The staff are very
good at responding to all his needs and requirements. As a family, we are so pleased to have found Woodlands.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your kind review. We are so happy your father feels safe and very well looked after, we love to have him in the home.


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Review from D B (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is content and safe. She is looked after very well and the staff could not be more kind and considerate.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

It is an honour to look after your mum and it is good of you to write such a positive review, it means a lot to all the staff.


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Review from Laraine B (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who has dementia, came to Woodlands just over a year ago and it has been a huge relief to his family that he quickly settled in and is extremely happy. The staff are amazing, always ready to help with a smile and interact with the residents all the time. I always get a cheery welcome whenever
I visit Dad and kept up to date with his care and any health issues. We are extremely satisfied with Woodlands and would recommend it to friends needing help with a relative every time!

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

It's a pleasure to care for your father, and it's lovely to see him feeling at home at Woodlands.


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Review from Vivienne B (Daughter-in-law of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about Woodlands. The staff are so kind, caring and patient with all the residents. Joan has a lovely garden room and en-suite, which is always clean and tidy. She has three full meals a day, with great choice and variety. The medical care is excellent too. I would definitely
recommend Woodlands.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your review of Woodlands, your kind words mean so much to the staff and it is a pleasure looking after your mother-in-law.


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Review from Barry H (Son of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff show great patience and sensitivity when dealing with residents, some of whom can be abusive and occasionally violent towards them; despite this, the staff are friendly and helpful. I have nothing but praise for them. The rooms are ample size and the en-suite means residents have only a few
steps to go to the toilet. The standard far exceeds other 'homes' that I inspected before choosing Woodlands.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for acknowledging how patient and caring our staff are and thank you for choosing Woodlands for your Mother.


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Review from Mike G (Nephew of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands has a genuine family atmosphere with people who care for the residents whatever their capacity or behaviour. My aunt has flourished at Woodlands and the care she has received has been outstanding.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

It is a pleasure caring for your Aunt and making her feel at home at Woodlands.


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Review from C W (Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delightful staff in pleasant surroundings but following two points


1 - Heating too high - especially at night.
2 - Disappointing not licensed to distribute medication during night hours.


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Review from I T (Grandson of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care team. Great range of activities and the food always looks a very high standard. My grandmother is very well looked after there.

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Review from L T (Granddaughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands provide a very caring and friendly home for my grandma. The team regularly check up on her and the home provide a range of activities for the residents which keep them active and entertained.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you. Your grandma is a pleasure in the home. We are very pleased she is happy with us.


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Review from J T (Daughter-in-law of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly. If I have any concerns about my mother-in-law, the staff are very informative. When I look at my mother-in-law's activity timetable there are plenty of activities to entertain and occupy her.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your review. We are pleased to have your mother-in-law with us and that she enjoys the activities.


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Review from D M (Granddaughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel like they care for and look after my nan to a high standard.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your review, it is very much appreciated. We are very pleased to be able to care for your Nan.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Woodlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Woodlands Residential Care Home is calculated as follows: ( (408 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 455 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Residential Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Debbie

Debbie Chorlarton

Job Title: Home Manager

Joined: 2000

My name is Debbie Choularton and I am the Home Manager for Woodlands. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.


Our residents are so lovely and I and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.


Vicki

Vicki

Job Title: Deputy Home Manager

My name is Vicki, I love my role at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health as well as domiciliary care. My passion is in elderly care, everyone is unique and have an interesting story to tell. Throughout my time I have gained a number of qualification’s such as a level 2,3,4 NVQ and a level 5 Diploma in Health & Social Care and management. I am proud to work for a company that puts the residents at the forefront of everything they do.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.


Nick

Nick

Job Title: Senior Team Leader

I take great joy in providing attentive care to our wonderful residents, ensuring their happiness and comfort is always prioritized. Working for Woodlands and Hill Brow is truly special to me because they genuinely care about their team's well-being and are committed to our personal and collective growth.


Trixie

Trixie

Job Title: Head Chef

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.


Gun Shree

Gun Shree Gurung

Job Title: Domestic Assistant

Joined: 2015

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.