Woodlands Residential Care Home

174/178 Reading Road South, Church Crookham, Fleet GU52 6AE
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9.9 133 Reviews
  • Woodlands Residential Care Home, Fleet
Woodlands is a thirty-nine-bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in 2019.

Trained carers provide 24-hour care and support for the residents, helping to support them in their chosen lifestyle choices and care needs. Residents' dignity and independence are respected at all times. There is a full activities and social programme for residents to participate and enjoy.

Outside, the home has large scenic gardens with a sheltered courtyard in the centre and an active gardening club. Elsewhere, there are level lawns, fish ponds and woodland with its own bluebell glade, all accessible by flat wheelchair friendly paths.

The residents are at the heart of the home, helping the chefs chose the menus and creating the activities programmes with the activities coordinator. Woodlands is a happy home, where the residents' happiness and welfare come first.

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Care Provided by Woodlands Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Deborah Choularton (Manager)
  • Admission Criteria
    • Residents must not wander or show anti-social behaviour
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Woodlands Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, no restriction on times.


  • Parking

  • Visitor parking on site.


Woodlands Residential Care Home Reviews (133)

Total of 133, showing 101-120
9.9

Woodlands Residential Care Home has a Review Score of 9.9 (9.892) out of 10, based on 39 reviews in the last 2 years. Over all time Woodlands Residential Care Home has 133 reviews.

Overall Experience

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Date Published

133
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Review from Adam F (Son-in-law of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands have been excellent in making my father in law feel settled and cared for. Previously he was living at home and forgetting to always eat and take his medication and had a number of falls.
The whole team at Woodlands have helped him to reduce these falls and he enjoys living in the home and
taking part in the activities.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your review. All the team at Woodlands appreciate your comments and it's nice to see your Father in Law settle so well at Woodlands.


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Review from Michael H (Nephew of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care at Woodlands is excellent. The staff are very friendly. The only disappointment for my Uncle is the activities. The activities are nowhere near as good as they were in 2018. I gather there is a new activities lady in charge. The residents need to provide their input as to what they
would like on the activities programme so that this can be improved to make his day more enjoyable and the other residents.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for acknowledging the excellent care provided by the staff at Woodlands. Currently, we are working with a new team of activity coordinators to achieve the right mix of activities for all of our residents who live at Woodlands. We appreciate your frank feedback.


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Review from David M (Regular Volunteer) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a volunteer who visits the Woodlands care home regularly to help out with activities and provide audio and photographic media as required. The home provides care for residential care with provision for those in the early stages of dementia. The staff are well trained, attentive and enthusiastic
about the care they give. The gardens are particularly beautiful and the residents spend a lot of time outside, weather permitting.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your kind comments and review at Woodlands. All of the team at Woodlands appreciate your help and time.


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Review from S P (Sister of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is very happy at Woodlands.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for taking the time to review Woodlands. We are so pleased your sister is happy with us. Our residents happiness is our priority.


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Review from I S (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident for a year and they were excellent dealing with all her needs. She suffered from dementia. The facilities and staff are excellent. There is a real personal touch. My Mum passed away and the end of life treatment was excellent with brilliant support throughout. It is a highly professional
team.

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Review from L B (Daughter-in-law of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very quickly. She loves the staff who are so friendly and kind, making sure she has everything she needs.


The home is clean and the food is very is very good with all Mum's favourites. She joins in with all the activities and chatting to the other ladies. I am so happy with our

choice of Woodlands for Mum.

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Review from Christopher P (Son of Resident) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Woodlands Care home have been excellent/outstanding re the care of my 91-year-old father as well as their care and understanding for his relatives.
We moved my father from another care home where they asked him to 'quit' because they were unable to care for him as he had a fall whilst
out with a carer from said home, this spoke volumes of the poor care he was receiving, unfortunately I am unable to mention the name of the previous care home.
Since being at Woodlands my father's health has needed monitoring, partly because of the move and its impact upon him. The Woodlands team were there to help, guide, assist me and my family and care for my father in a professional and dignified manner, yes there have been a few teething problems but the willingness of all the staff have made what could have been a horrible experience a pleasant and rewarding time.
My dad is happy, comfortable, well looked after and as content as possible given the circumstances.

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Review from K G (Niece of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are attentive and treat all residents with dignity and care.


There is an excellent range of activities which is stimulating and regularly reviewed. The staff put a lot of effort into encouraging residents to join in and especially join the trips out. The senior management at Woodlands foster

a 'family' atmosphere and include and support the resident's family.


We are very happy to be part of Woodlands' family.


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Review from Paul W (Son of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad chose Woodlands because of its reputation for a very good care home and due to him needing more care and assistance than he was getting via home care. Since moving to Woodlands Dad has made new friends and the care has been excellent. He has come alive again. Dad really enjoys the quizzes and pub
trips.

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Review from M E (Son-in-law of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the staff at Woodlands for all of the care and attention they constantly show my father-in-law, this has had a profoundly positive effect on his health and general well being and I know for sure he has enjoyed all of the fun and varied activities available along with constantly
enjoying the wonderful gardens. My sincerest thanks to you all.

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Review from Michael V (Friend of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For the more able residents (that have active minds) there needs to be more adult activities like the ones that are played at present are not good for active minds. They are fine for the residents that are not so fortunate i.e residents that have Dementia


More respect and patience is required for

all residents (there is some answering back from the staff, for the residents that are more able to have their say)


More trips out are required to break the residents' week up (at the moment the trips out are only on a Friday)


Rooms need to be cleaned more regularly as when we visit there are often dirty cups and crockery left in rooms. More cleaning i.e vacuuming and dusting required.


The staff do work very hard as they have to cater at all different levels.


Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your review. All the feedback is appreciated. At Woodlands and Hillbrow we actively promote respect and to maintain our residents’ dignity at all times.
A new Head of Housekeeping has just started to ensure Woodlands is clean and spotless at all times!
Our residents are actively involved in the choice of activities and trips. As well as the Friday trip out residents go out with their friends and families and in some cases independently.


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Review from Debbie A (Daughter of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home very kind, friendly and caring. The staff are excellent and I feel welcomed every time I visit. All the staff have gone out of their way to try and help my Dad settle in and everybody is very patient.

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Review from Steve A (Son of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is an excellent feel to Woodlands as soon as you walk through the door. Every single member of staff clearly cares about the residents. There is an abundance of activities provided and all residents are continually encouraged to join in.
I have recommended Woodlands to many people with total
confidence that they will not be disappointed.

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Review from Carol P (Daughter of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands is warm and welcoming. No "bling", just a homely environment with well trained staff who care for and support not only the resident but also the wider family who they come into contact with. The twice daily activities are well thought out and constructed to enhance the day for residents. My
father really enjoys them especially the concerts, poetry group and the cookery club. The whole team are well managed and are like one big family. No agency staff are used so residents are being cared for daily by familiar faces. Residents are treated with dignity and respect and kindness. There are some residents with dementia and the staff are always so patient. Although we wisely looked at other care homes we always came back to this one. It has a lovely atmosphere. My father has been here for 6 months and is very happy & settled. I visit him a few times a week & can honestly say that I have no concerns whatsoever. He is in very safe hands.

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Review from Paul S (Son-in-law of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands have been excellent and very supportive towards my father in law. They have encouraged him to get involved in different activities and trips.
Since moving into Woodlands his overall health has improved and he seems much happier.

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Review from Louise D (Granddaughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited my granny whilst she was having respite care with Woodlands, the staff were always very helpful, cheerful and always willing to spend a few extra minutes when needed. Granny was always looked after with care and they couldn't have done any more to make her stay any better.
A lovely room
looking out on the beautiful gardens with the nature to watch.
Lots of activities to take part in and also had the joy of the hairdresser. Granny was content and happy and our family wouldn't hesitate to ask for more respite with a view of permanent residence in the future.

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Review from Adam B (Grandson of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely room, lovely staff, lovely food, warm nice location.

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Review from Bernice A (Daughter of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Woodlands. The atmosphere was lovely and calm and everyone was very welcoming. There is so much choice with the food. My mum's room is wonderful with a dual aspect of the gardens and the ensuite is lovely. Staff are really helpful.

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Review from Robert B (Son of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Woodlands. I found the staff very accommodating, friendly and nothing was too much trouble. Her room is outstanding and she looks out to a beautiful garden. The home is lovely and clean and well presented. The food is well-presented. The food is all freshly made and lots of variety.
The activities that are available are brilliant and the trips out weekly.

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Review from Fiona S (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Woodlands for 4 years and is very happy there. She was a diabetic, living alone and no longer able to manage her illness. Woodlands have been marvellous in managing her diabetes and other age related medical conditions. We too, feel part of the Woodlands family and are
always given a warm welcome when we visit. Mum particularly enjoys various trips out in the minibus to garden centres, shops or the seaside.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Woodlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Woodlands Residential Care Home is calculated as follows: ( (408 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 455 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Residential Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Debbie

Debbie Chorlarton

Job Title: Home Manager

Joined: 2000

My name is Debbie Choularton and I am the Home Manager for Woodlands. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.


Our residents are so lovely and I and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.


Vicki

Vicki

Job Title: Deputy Home Manager

My name is Vicki, I love my role at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health as well as domiciliary care. My passion is in elderly care, everyone is unique and have an interesting story to tell. Throughout my time I have gained a number of qualification’s such as a level 2,3,4 NVQ and a level 5 Diploma in Health & Social Care and management. I am proud to work for a company that puts the residents at the forefront of everything they do.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.


Nick

Nick

Job Title: Senior Team Leader

I take great joy in providing attentive care to our wonderful residents, ensuring their happiness and comfort is always prioritized. Working for Woodlands and Hill Brow is truly special to me because they genuinely care about their team's well-being and are committed to our personal and collective growth.


Trixie

Trixie

Job Title: Head Chef

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.


Gun Shree

Gun Shree Gurung

Job Title: Domestic Assistant

Joined: 2015

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.