Woodlands Residential Care Home

174/178 Reading Road South, Church Crookham, Fleet GU52 6AE
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9.9 133 Reviews
  • Woodlands Residential Care Home, Fleet
Woodlands is a thirty-nine-bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in 2019.

Trained carers provide 24-hour care and support for the residents, helping to support them in their chosen lifestyle choices and care needs. Residents' dignity and independence are respected at all times. There is a full activities and social programme for residents to participate and enjoy.

Outside, the home has large scenic gardens with a sheltered courtyard in the centre and an active gardening club. Elsewhere, there are level lawns, fish ponds and woodland with its own bluebell glade, all accessible by flat wheelchair friendly paths.

The residents are at the heart of the home, helping the chefs chose the menus and creating the activities programmes with the activities coordinator. Woodlands is a happy home, where the residents' happiness and welfare come first.

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Care Provided by Woodlands Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Deborah Choularton (Manager)
  • Admission Criteria
    • Residents must not wander or show anti-social behaviour
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Woodlands Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, no restriction on times.


  • Parking

  • Visitor parking on site.


Woodlands Residential Care Home Reviews (133)

Total of 133, showing 121-133
9.9

Woodlands Residential Care Home has a Review Score of 9.9 (9.892) out of 10, based on 39 reviews in the last 2 years. Over all time Woodlands Residential Care Home has 133 reviews.

Overall Experience

  • 126
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Date Published

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Review from Carol T (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Woodlands for 3 months and has settled in very well.
The staff are very kind and made the transition from our care to theirs with compassion and understanding.
The home and Mum's room is always very clean and tidy. Mum has always enjoyed her food and is fed very well.
Overall, everybody
involved works hard to make Woodlands a really nice place to live.

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Review from Lindsey O (Daughter of Resident) published on 28 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Woodlands after her dementia required her to be looked after. She had a beautiful room, always kept very clean and well organised.
Her behaviour, as the dementia, progressed became more challenging - but the staff were patient and always treated her with respect and she always told me she
was happy there and didn't want to move.
The management staff kept me updated on mum's health and condition and were so approachable and caring. Mum passed away in July and they were very supportive.

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Review from Sarah C (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at several care homes locally and chose Woodlands because it seemed a very homely, friendly care home.
My mum has not looked as well as she does in a long time.
The home is lovely and clean generally and her room is clean and tidy.
My mum always looks clean and tidy and she is obviously
well fed and enjoys the food.
The staff are attentive and kind and obviously work as a team.
We can visit at any time and any questions or queries are always addressed promptly.
Nothing is too much trouble and the staff always look happy.
I would recommend Woodlands to anyone needing a home for their relative.

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Review from C W (Son of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy residents, excellent full-time staff (no agency workers). Always feel welcome when visiting.


Rooms and furnishings very much suit the current elder generation, and the gardens must be seen to be believed.


A perfect all round home, hope it'll be mine one day!!


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Review from A D (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living here for nearly a year. She herself is very happy here and has settled in well. I have 3 siblings and we are all very happy with Woodlands. The staff are all very good and nothing is too much trouble.

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Review from Sharon W (Daughter-in-law of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has lived at Woodlands for over 5 years. During that time she has been treated with dignity and compassion The care is wonderful and all the staff are lovely. Everyone at Woodlands knows my mother-in-law as the home only employs permanent staff and never uses agency staff. My mother-in-law
has really benefitted from living at Woodlands and feels happy living there.

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Review from Craig P (Nephew of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands have cared for my uncle in an outstanding way. All the staff really make an effort to care for the residents who live at Woodlands. He really enjoys the garden and trips out to the pub and garden centre with the other residents!

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Review from A C (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in three weeks ago and we have not looked back. This is an outstanding home.

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Review from Heather (Daughter of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A better more caring and considerate care home would be hard to find. The staff are all so very polite, helpful, they are all so dedicated to giving their absolute best in the most knowledgeable way possible. My Mother has always been treated with the utmost dignity and respect. I have received regular
updates on my Mother's care needs, health issues, not to mention fantastic support to myself and family when Mother has been feeling under the weather. Each day and every day there is at least one activity for residents to join in with, in the morning and again in the afternoon, if the resident wishes. The activities vary greatly from cookery, art & craft, playing cards, playing skittles, the list is endless. There are also trips out to garden centres, the local town centre and sometimes a local public house. All dietary needs, likes and dislikes are catered for, which is all lovingly cooked in the kitchen. The recent CQC rating of 'OUTSTANDING' should read ' Better than Outstanding'.

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Review from Ray S (Son of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the first contact two and a half years ago through to today, the Woodlands team has always provided a high level of professionalism combined with genuine concern and affection for the residents. The home itself feels like a comfortable private home. We, the family, feel very fortunate that
our relative is in such a pleasant place with such excellent care.

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Review from Martin V (Brother of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides a very friendly and caring service. The staff are all efficient and I would describe the overall atmosphere of the home as being down to earth and as near as being vert much like the family home. The rooms are well-maintained. There is not a constant turnover of staff makes the residents
content. The managers are very much hands on and they are friendly but firm, with their staff.

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Review from Sue M (Daughter of Resident) published on 24 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands is like home from home. Visitors are welcome without appointments and I have always been kept up to date with the care of my mother and mother-in-law either face to face or other means. Both of my relatives are very happy and are treated with dignity and respect and I can rest easy knowing
they are in a safe and cared for environment. The staff know all the residents well and meet their individual needs. Woodlands is a small care home that offers the highest standard of care.

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Review from David W (Son of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular visitor to my mum over the last 5 years, I think that I can speak from a truly balanced and experienced viewpoint. We moved mum from her hometown in Nottinghamshire, several years ago now, away from her friends and down to Hampshire to Woodlands which is nearer to where I live. At 87 years
old, 'a couple of years at best' was muted by some friends and members of family, however, 5 years on and at 92 years she is still as content and happy as she was when she arrived. You just can't wish for a better home for mum; the staff are brilliant, dedicated, attentive and caring. If this is not enough, I regularly receive a constant update on mum's well-being and state of health, in addition to endless support to me and my family when mum's health has not been so good. So, in summary, I challenge anyone to find a better home for someone you love. A very bold statement, but just look if a Care Home you are looking at has been rated as 'Outstanding' by the CQC - Woodlands has been.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Woodlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Woodlands Residential Care Home is calculated as follows: ( (408 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 455 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Residential Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

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Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Debbie

Debbie Chorlarton

Job Title: Home Manager

Joined: 2000

My name is Debbie Choularton and I am the Home Manager for Woodlands. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.


Our residents are so lovely and I and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.


Vicki

Vicki

Job Title: Deputy Home Manager

My name is Vicki, I love my role at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health as well as domiciliary care. My passion is in elderly care, everyone is unique and have an interesting story to tell. Throughout my time I have gained a number of qualification’s such as a level 2,3,4 NVQ and a level 5 Diploma in Health & Social Care and management. I am proud to work for a company that puts the residents at the forefront of everything they do.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.


Nick

Nick

Job Title: Senior Team Leader

I take great joy in providing attentive care to our wonderful residents, ensuring their happiness and comfort is always prioritized. Working for Woodlands and Hill Brow is truly special to me because they genuinely care about their team's well-being and are committed to our personal and collective growth.


Trixie

Trixie

Job Title: Head Chef

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.


Gun Shree

Gun Shree Gurung

Job Title: Domestic Assistant

Joined: 2015

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.