Alexandra Rose

358 Havant Road, Farlington, Portsmouth PO6 1NE
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9.8 57 Reviews
  • Alexandra Rose, Portsmouth
At Alexandra Rose, carers work under the principle of - "This home is your home" and aim to provide a high standard of care in a homely, relaxed atmosphere, whilst all rooms are en-suite.

Residential care should never be regarded as a last resort. It can be a new beginning, which provides comfort and security in the latter years. It can eliminate the problems of day-to-day living and should be a most effective way of overcoming loneliness.

Alexandra Rose is proud to welcome residents into their extended family. The home encourages all residents to become involved in daily activities which include musical movements, memory quizzes, reminiscence therapy and reading periods. This encourages interaction and enables blind residents to be included in group activities.

The home is proud to outline the excellent cooking and presentation skills of the qualified cook, who has many years' experience of home cooking. The cook caters for the dietary and nutritional needs of all individuals, taking into consideration their individual choices.

Alexandra Rose has daily entertainment and many other therapeutic interactions, performances from entertainers such as musicians, singers and actors. As well as daily activities, the activity coordinator provides other interesting pursuits and entertainment.

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Care Provided by Alexandra Rose

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Riva Ltd
  • Person in charge
  • Dan Luter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Alexandra Rose

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Alexandra Rose to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alexandra Rose Reviews (57)

Total of 57, showing 1-20
9.8

Alexandra Rose has a Review Score of 9.8 (9.846) out of 10, based on 19 reviews in the last 2 years. Over all time Alexandra Rose has 57 reviews.

Overall Experience

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Review from C S (Friend of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run care home with kind and caring staff with the welfare of the residents always paramount.

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Review from M R (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had problems with failing eyesight when he moved into Alexandra Rose but the staff have made the transition very good for him.
The care and attention he has from staff is wonderful and gives the family peace of mind, especially as we live away from the area. Dad loves the food and while he can't
join in with much of the activities due to very poor eyesight, he is always included when he can be.

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Review from J B (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Alexandra Rose for nearly 3 years and has received excellent care. She is 96 and today looks healthier than before she moved in.
I would recommend Alexandra Rose to anyone.
My biggest problem is the slope into the building and getting her to my car. Also there is no
parking at all re. visiting.
This must be the compromise.
Nevertheless, I am a very happy daughter.

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Review from M R (Son of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum was at her very lowest. All the staff and Alexandra Rose picked her up and made this home, I am so pleased to see her settled and above all well cared for in a homely environment and happy.

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Review from Cheryl R (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 3+ years that Mum has been at Alexandra Rose I haven't had anything to worry about. All the staff are amazing and work really hard to ensure all the residents enjoy every day. The home is very clean and very well managed. I couldn't have found a better home for Mum to live in.

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Review from Desmond M (Cousin of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the years that my cousin has lived in the Alexandra Rose she has been the happiest ever and that is all down to the amazing support and love given by all the staff, from the manager to cleaners, particularly long-serving carers.

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Review from J P (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in the home for 7 years and absolutely loves it! She is very happy, well cared for and I feel completely confident in the staff and care provided.
The home is clean, comfortable and welcoming. Mum enjoys lovely food and varied activities and entertainment.
Thank you Alexandra Rose
staff.

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Review from Victoria H (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very comfortable, well-equipped residential care home with excellent staff who go above and beyond. Not only have they provided first-rate care for my mother but also emotional support to my mother's 4 daughters over a very stressful period (my mother suffering from dementia).
We have peace
of mind knowing she is safe and being well looked after and are able to visit whenever we wish.

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Review from Julia J (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Alexandra Rose for over a year. The home has remained consistently caring and supportive of her needs, making necessary adaptations as time has gone by. Mum always appears well dressed and clean, with a drink in hand and regular snacks/meals. I always feel welcomed when visiting and
feel reassured to leave Mum at the end of a visit, knowing that she is well looked after.

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Review from A M (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial phone call to enquire about visiting Alexandra Rose to the day of my mother becoming a resident it proved a very positive experience. My mother settled quickly, made possible by the caring, understanding and friendly approach by all staff. She was very happy with her comfortable room
and enjoys a clean environment here.
Staff are all extremely proactive which is extremely good for myself living in another country. Nothing too much trouble by all members of staff.

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Review from Jane M (Daughter-in-law of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very polite and also professional they keep us updated all the time, if any issues arise the staff are fast to fix it and know what is needed also keeping us informed. It is nice they have provided activities and entertainment days. It is also great we can take our dog into the home
as the interaction also helps my mother-in-law and is easy for us too. A great home very friendly and professional.

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Review from E W (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Rose is an excellent care home, providing a warm, caring and professional environment. My mother moved in nine months ago, following the death of my father who was her principal carer, and I couldn't be happier with the service provided. We visited lots of care homes trying to find the right
place for Mum who has dementia, and Alexandra Rose was a standout. I cannot recommend it highly enough.

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Review from Sharon H (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Rose is a welcoming, friendly and genuinely caring residential home. From first contact at reception through the whole AR team, residents and visitors alike are valued and treated with respect and courtesy. Delicious smells come from the kitchen and the residents' birthday cakes are fabulous!
As
a naturally sociable person, Mum has quickly made friends and is an enthusiastic participant in all the various activities, also forming good relationships with all the staff.
Her care is exemplary, the home is spotless and extremely well maintained, and the whole team are clearly very dedicated.
I'm so glad I chose Alexandra Rose for my mum and wouldn't hesitate to recommend it to anyone considering residential care.

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Review from Mike G (Son of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Rose is ideal for my 94-year-old mum as it is homely and does not have the clinical feel of a modern building. Mum has been a resident for more than two years. The staff are helpful and the care is of a high standard. The management are attentive and very approachable. The ability of the home
to obtain rapid attention from the NHS is remarkable considering the often long wait times experienced 'outside'.

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Review from Robert D (Husband of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Rose is an excellent care home. They have provided excellent care for my wife over the last 20 months. I cannot praise too highly the care and attention they have given. It is an excellent and extremely well run care home.

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Review from Marilyn Q (Daughter of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care provided to my Mother in the sixteen months that she has been a resident at Alexandra Rose. The staff are excellent and nothing is ever too much trouble. Now there are no longer Covid restrictions we can pop in when we like and stay for as long as we wish. My Mother
has settled in there much better than we could ever have hoped for and that is down to the staff and it being a home-from-home.

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Review from M T (Power of Attorney of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't wish for more!

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Review from Ruth H (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A homely, clean and comfortable residential home has been an excellent choice for a difficult situation.
Staff are amazing, kind and caring.
Food is excellent.
Care wonderful.
I feel confident my mum is safe and cared for, and her needs are met.
Also, close to my home, and I visit as much
as I can and feel I've made friends with staff who are angels.

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Review from N C (Son of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, with a friendly, supportive and caring team.

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Review from Chris H (Son of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Alexandra Rose for 6 months now. I cannot fault the care and attention she receives from the staff who are both friendly and efficient communication between the team and the family is first-rate. Mum says that she now has peace of mind and I know that she is in good hands.
Choosing a care home for a loved one can both be daunting and distressing but both Mum and family are pleased with our choice.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Alexandra Rose is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Alexandra Rose is calculated as follows: ( (194 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra Rose is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Alexandra Rose

What types of Care is Alexandra Rose registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexandra Rose provide?

Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alexandra Rose have?

There are 25 Single Rooms.

What are the Facilities & Services at Alexandra Rose?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra Rose to the centre of Portsmouth?

4.2 mile(s) as the crow flies, distance by road may be significantly further.