Alexandra Rose

358 Havant Road, Farlington, Portsmouth PO6 1NE
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9.8 57 Reviews
  • Alexandra Rose, Portsmouth
At Alexandra Rose, carers work under the principle of - "This home is your home" and aim to provide a high standard of care in a homely, relaxed atmosphere, whilst all rooms are en-suite.

Residential care should never be regarded as a last resort. It can be a new beginning, which provides comfort and security in the latter years. It can eliminate the problems of day-to-day living and should be a most effective way of overcoming loneliness.

Alexandra Rose is proud to welcome residents into their extended family. The home encourages all residents to become involved in daily activities which include musical movements, memory quizzes, reminiscence therapy and reading periods. This encourages interaction and enables blind residents to be included in group activities.

The home is proud to outline the excellent cooking and presentation skills of the qualified cook, who has many years' experience of home cooking. The cook caters for the dietary and nutritional needs of all individuals, taking into consideration their individual choices.

Alexandra Rose has daily entertainment and many other therapeutic interactions, performances from entertainers such as musicians, singers and actors. As well as daily activities, the activity coordinator provides other interesting pursuits and entertainment.

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Care Provided by Alexandra Rose

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Riva Ltd
  • Person in charge
  • Dan Luter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Alexandra Rose

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Alexandra Rose to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alexandra Rose Reviews (57)

Total of 57, showing 21-40
9.8

Alexandra Rose has a Review Score of 9.8 (9.846) out of 10, based on 19 reviews in the last 2 years. Over all time Alexandra Rose has 57 reviews.

Overall Experience

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Date Published

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Review from Heather S (Daughter of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have always been happy with the care my mother has received. We are always informed about any changes to my mother's health.
There is always a nice atmosphere, and the home is always kept very clean.
All the staff seem very caring, and they are always friendly and welcoming.
There
is always a variety of activities going on, and my mother enjoys them.

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Review from Cindy H (Daughter of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for six years now. We have been extremely impressed with the standard of care given to her. She is always treated with affection and dignity, especially now she is bedbound. The food is well planned and cooked. The management team is very committed and caring.

Reply from Daniel Luter, Registered Manager at Alexandra Rose

Thank you for taking the time to review us. Best wishes.


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Review from Jane C (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Alexandra Rose Care Home for over two years, her care has been exemplary during this whole time. Sending my mum to a care home was one of the hardest decisions I have ever made. I looked at lots of homes but I liked this one as it was small and had a really homely feel. My mum
settled quickly, she made new friends and benefited from the social interaction and activities run by the home. Every step of her journey was explained, photos were shared and we were always made to feel very welcome when we visited. I am truly thankful for the strong leadership team which keep everyone safe during the pandemic and ensured regular communication and opportunities to see mum 'through the window'. Mum passed away at the home, it was what she wanted, to be at home surrounded by people who cared for her. I want to thank all the staff and management team for taking care of my mum so well, I am so glad I trusted her into your care.

Reply from Daniel Luter, Registered Manager at Alexandra Rose

Thank you for your kind review. We really do pride ourselves with all aspects of the care and support we provide. Your mum is sadly missed by us all. Best wishes.


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Review from P M (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has looked after mum with great care. Cannot fault them even during these times.

Reply from Daniel Luter, Registered Manager at Alexandra Rose

Thank you for taking the time to review our home. Your feedback is appreciated. Best wishes.


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Review from Julie W (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to entering the home, my mum had numerous falls. The management kindly allowed her to stay on a monthly basis initially in order that she was sure of her decision. The staff and management are all very kind and friendly towards her and us as visitors too. Mum is very happy at the home.

Reply from DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose

Thank you for your kind review. Your comments are very much appreciated.
Kind regards.


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Review from L M (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all lovely and helpful look after the people very well if I have a problem I just ask and they explain or sort it out.

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Review from Tim S (Son of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Alexandra Rose for two and a half years. Until the lockdown, I had an overwhelmingly positive opinion of the care home and the care that my mother received there, although the manager was very defensive when challenged about anything. This culminated in him being verbally
abusive to me over the telephone on two separate occasions during the lockdown period. The second incident resulted in my 91-year-old mother being asked to leave her 'home' after the management decided to invoke the 'manager's discretion' clause in the contract. (To add insult to injury they then tried to withhold 50% of her deposit which was only returned upon threat of legal action). When I made an official complaint to the owner about the way I was spoken to by the manager, he didn't even have the courtesy to pick up the phone and speak to me, preferring to hide behind a keyboard instead. I did eventually receive a written apology from the manager, however, I doubt the sincerity of it.

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Review from Liz (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her last 3 months at the Alexandra Rose and we felt the need to tell you about the experience to recognise your standard of care, humanity and professionalism.
It’s been frustrating to know that due to current COVID regulations, only one family member could visit her once a week. But you
have been fantastic!
As her condition steadily worsened - she was in need of 24-hour care. We have been kept informed every day with updates of; her general state, doctors’ visits and how you are looking after her. You've provided sensory stimulations of essential oil hand massages, soft music, colour lighting, etc.
I think you all became very fond of Mum – and she of you all.


It was definitely the best place for Mum to spend her last days and we would wholeheartedly recommend you.


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Review from C M (Friend of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend at Alexandra Rose every week, and I am always greeted with such friendly faces at the door. Before I even get to my friends room, I am given a nice cup of tea and made to feel welcome by all the lovely staff. My friend wasn't coping at home for a very long time, and since being at
the care home, her whole wellbeing and mood has improved - she has put on some much-needed weight (the food looks lovely), and she has even started knitting again; thanks to the activity staff encouraging her too. I cannot fault this home, the residents all seem so happy there, and it is so lovely to see such wonderful staff. Thank you for looking after my friend.

Reply from Daniel Luter, Registered Manager at Alexandra Rose

Thank you for taking the time to review our service. We appreciate all feedback, which I will ensure I pass over to all the care team.


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Review from Rosie T (Niece of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been heavily involved with my aunt's care prior to her admission, and we searched high and low for the right home. The moment we stepped into Alexandra Rose, we knew this was the place for her!
The home is spotless with no 'typical care home smells'. There's such a great feel to the home and
its staff. The carers all seem kind, and that they actually want to be there and show a real interest in my aunt and all the other residents. There are always activities going on, my aunt is even supported to go out once a week - she tells me she has been 'all over the place' with the activity staff, which is just so amazing to hear she has this new lease of life! Cannot fault this place.

Reply from Daniel Luter, Registered Manager at Alexandra Rose

Thank you so much for taking the time to review our service. I am so pleased you are happy with your aunts care and that she has improved greatly since her admission with us. I will ensure I pass on your positive feedback to all the staff.


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Review from D C (Friend of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and clean home. All staff very friendly and welcoming. A very happy atmosphere within the home. When I have visited there has been entertainment and something going on which the residents enjoyed.

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Review from Tracy N (Friend of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well run, cannot fault staff and management. The manager is first class at his job nothing is too much trouble and the assistant manager is amazing. They all work well as a team. When my friend passed they did everything to make it easy for us. The activities, garden parties, all just
so lovely!

Reply from Daniel Luter, Registered Manager at Alexandra Rose

Thank you so much for taking the time to review our service. We are delighted with your comments. Thank you very much.


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Review from L C (Friend of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing home, staff are all very attentive, activities are brilliant, stimulating and consistent.
The home is spotless and well maintained. I just love this place.

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Review from John E (Son of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my dad died three months after moving into Alexandra Rose. However, he was lovingly cared for by all of the staff.
Despite Dad wanting to stay in his room, he was never forgotten and staff would make the extra effort to visit him and spend time with him.
No one could have done any more than
they did for him.
Thank you.

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Review from Andy H (Son-in-law of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has spent 8 weeks respite care in Alexandra Rose. She lost her husband back in November and with her dementia was not in a good place. My wife and family would like to thank all staff in the home for their patience and professionalism in dealing with her. She has had the odd blip but
we are all agreed that she has calmed and has regained big parts of her humour which is down to the care given to her. We will miss visiting the home and wish everyone the very best for the future.

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Review from Michael K (Son of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been enabled to settle in well and seems to have good relationships with all the staff. She has never complained about any of them. Her room is of a good size, very pleasant and clean. She is getting good care in regard to bathing, hair, nails etc and enjoys the entertainment. The only downsides:
being on a hill, necessitates the use of a stairlift to get too and from her room; the evening meals are a bit uninspiring.

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Review from K C (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall mum is quite happy here. The cleanliness is very good throughout the home. Entertainment has been excellent but now the lady has left so I don't know what's in place.
I feel management need to engage with residents more as they seem to be a bit light on carers. A management presence on the
'floor' would be helpful to all concerned.

Reply from Daniel Luter, Registered Manager at Alexandra Rose

Thank you for your review. I am pleased to inform you that a new activities coordinator has already joined our team and is working 40 hours per week, which is 20 hours more then her predecessor. That now means Alexandra Rose provide over 80 hours per week solely for our activities staff which covers 7 days a week and I am sure you will agree that is fantastic! Please remember to log on to the 'residents hub' via our website to check out the latest news and events. Should you wish to be reminded of how to access the residents' hub, or require a new password I am only too pleased to help, my office door is always open.


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Review from M L (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been very satisfactory. My Mother has received extremely good care from a professional and empathetic staff in a safe and ideal environment for her needs.

Reply from Daniel Luter, Registered Manager at Alexandra Rose

Thank you for reviewing our service, we appreciate your feedback.


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Review from H P (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always helpful, courteous, articulate despite pressures of the job. Great sense of team spirit. Treat Mother with patience and dignity. If any emergency I have confidence the correct action will be taken.

Reply from DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose

Thank you for taking the time to review us. We really do try our utmost to fulfil our homes purpose which is guided by our core values of integrity, trust, kindness, dignity, compassion and respect. It is great that our team spirit is recognised by others, it truly feels like an extended family.


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Review from D B (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at a distance can be a 'problem' when choosing a home for a parent who needs care. Alexandra Rose has made that choice far easier to make. My mother receives care and support from all of the amazing staff who have got to know her over the past months. Her physical needs are met with care and
dignity and emotional needs are monitored and tended to. I feel that I am kept informed, can call at any time and am made to feel welcome whenever I travel to visit. Mum lives in a beautiful, clean room and feels safe secure and valued. I couldn't ask for more.

Reply from DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose

We are so glad your mum has settled into the home so well. She has such a fun nature and is always willing to try new things and is so receptive to the activities and entertainment the home provides. We are so happy that with your comments. Thank you for taking the time to review our home.


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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Alexandra Rose is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Alexandra Rose is calculated as follows: ( (194 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra Rose is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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