Alexandra Rose

358 Havant Road, Farlington, Portsmouth PO6 1NE
Submit a Review
9.8 57 Reviews
  • Alexandra Rose, Portsmouth
At Alexandra Rose, carers work under the principle of - "This home is your home" and aim to provide a high standard of care in a homely, relaxed atmosphere, whilst all rooms are en-suite.

Residential care should never be regarded as a last resort. It can be a new beginning, which provides comfort and security in the latter years. It can eliminate the problems of day-to-day living and should be a most effective way of overcoming loneliness.

Alexandra Rose is proud to welcome residents into their extended family. The home encourages all residents to become involved in daily activities which include musical movements, memory quizzes, reminiscence therapy and reading periods. This encourages interaction and enables blind residents to be included in group activities.

The home is proud to outline the excellent cooking and presentation skills of the qualified cook, who has many years' experience of home cooking. The cook caters for the dietary and nutritional needs of all individuals, taking into consideration their individual choices.

Alexandra Rose has daily entertainment and many other therapeutic interactions, performances from entertainers such as musicians, singers and actors. As well as daily activities, the activity coordinator provides other interesting pursuits and entertainment.

Show Alexandra Rose on the Map

Care Provided by Alexandra Rose

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Riva Ltd
  • Person in charge
  • Dan Luter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Alexandra Rose

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Alexandra Rose to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alexandra Rose Reviews (57)

Total of 57, showing 41-57
9.8

Alexandra Rose has a Review Score of 9.8 (9.846) out of 10, based on 19 reviews in the last 2 years. Over all time Alexandra Rose has 57 reviews.

Overall Experience

  • 51
  • 5
  • 1
  • 0
  • 0

Date Published

57
0
14
19
38

Review from Steve K (Son of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and fresh smelling. The staff are friendly to visitors and helpful and supportive to residents. There always seems to be plenty of activities to keep the residents entertained, some purely for entertainment, some more participative to keep them active in body and mind.

Reply from DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose

Thank you so much for taking the time to review our home. We are very happy with such kind and positive comments


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I H (Resident) assisted by family/friend published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home came to my rescue when I needed help. Since moving in I feel safe and look after, plus my family know I am.

Reply from DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose

It so lovely to hear that you have been made to feel so safe and comforted during your stay here at Alexandra Rose. We really value your feedback and will continue to strive forward in delivering a high-quality service for you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne H (Great-Niece of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great Aunt has been a resident for around five years now. The care she receives just gets better and better. She was quite poorly recently, I was contacted and kept informed of her condition when I wasn't there. The staff are always friendly and caring.
They are attentive to my needs as well as
all the residents. It is always a happy place. We are very lucky she is there.

Reply from Dan Luter, Registered Manager at Alexandra Rose

Thank you for taking the time to complete the review. Your feedback is appreciated and I will ensure your kind comments are escalated to all of the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall as you can see, we are very happy with the home. There was a misunderstanding with a member of staff which should have been handled more professionally. But apart from that, we are happy with my mother's care.

Reply from Dan Luter, Registered Manager at Alexandra Rose

Thank you for your feedback. I am sorry to find out there was a problem in which you felt could have been handled more efficiently. I feel it may be worthwhile discussing this further when you next visit the home. Thank you for the excellent ratings - we appreciate this very much. All feedback is important to us and I hope that we can resolve any concerns that you may have had, no matter how big or small. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenifer N (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother's care at Alexandra Rose is exemplary. We have been impressed by the genuine care and indeed affection with which she is treated by every member of staff. She is very happy there and frequently tells us that we made a good choice. Visitors too are always made welcome.

Reply from Dan Luter, Registered Manager at Alexandra Rose

Thank you very much for you positive feedback and kind words. We strive to ensure that Alexandra Rose is a positive experience for all our residents and there family and friends. We appreciate you taking the time to review our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P Y (Nephew of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We live a long way away and can only visit every few months though we maintain contact through regular telephone calls and correspondence. The resident is our last relative in the area and so we are unlikely to be in a position to recommend anyone else.
Costs for care in our area are considerably less
(approximately a third less) than what our relative is paying and so we are unclear whether she is getting full value for money.
A concern is that the home does not often inform us of incidents such as a fall or hospital appointments and she has short-term memory loss and so can't always recall any details. As her closest relatives, it would be helpful to be told about such events.

Reply from Daniel Luter, Manager at Alexandra Rose

Thank you for your review. We take on board all feedback and would be happy to discuss any of your comments further.
As I am sure you can appreciate, we have one allocated point of contact for each resident in which we will always inform that relative of any falls, appointments or changes concerning their well-being. We do rely on that allocated point of contact to escalate all information they deem appropriate to other concerned family members.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex H (Great Great-Nephew of Resident) published on 26 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely atmosphere every time we visit. Always made to feel welcome by staff, cups of tea and coffee as soon as you walk in the door. Our great aunt has been a resident for some years and that is down to the attentive and loving care she receives from all the wonderful carers. It is difficult
to always get to Portsmouth to visit her, but when we do, it is very clear to see how happy and content she is at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is very happy and contented in the home and is particularly pleased with the friendliness of the staff and the quality of the meals. Facilities are good and the medical response, when needed, has been excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent. Staff are very helpful and caring. Food is good too. Every effort is made to make sure that the residents are happy. The rooms are clean and warm. There is always some form of entertainment eg. Music, bingo, cards etc etc which keeps residents active and that in turn, makes them happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deena P (Daughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a superb care home. My mum is so happy and settled now. She eats well, sleeps well and is mentally stimulated now and the improvement in her mental and physical welfare is enormous. I cannot praise this care home enough and it and its staff are heaven sent.


All mum's needs are met and she

is calm and content. I know she is safe and well looked after by staff who really care. This care home is clean, bright and uplifting - fabulous!
It is so very well run and you won't find a better place to live.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick and Margaret (Regular Volunteer) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and smart. We visit the rooms where the visitors sit and they all seem happy and like to see our dog Jake (P.A.T. Pets As Therapy). Sometimes we go into private bedrooms (on request) and they are very nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally (Daughter of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 4 years and throughout that period I have been extremely happy with all aspects of her care. The home has also undergone improvements which have added to the extremely good standard of care and environment in which she resides. The staff are friendly, helpful and extremely
responsive to residents needs, which provides a very relaxed homely atmosphere.
The activities in particular provide excellent entertainment to add interest to the residents day. Management are responsive and very committed to the needs of the residents and myself as a relative my mothers behalf. Highly commended as a care home from my point of view.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette S (Daughter of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel mum is very well looked after. The home is always lovely and clean. It never smells anything but fresh.
The staff are always friendly and helpful. I never have a worry to speak to anyone. The menu for the day is always displayed and looks good. The aroma from the kitchen is always lovely. I
have no complaints.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda M (Daughter of Resident) published on 30 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good standard of care. No issues to date.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette G (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in March 2016 we can find no fault with her care she has settled in very well. There is plenty of entertainment plus hairdressing and chiropody. All the staff go out of their way to make mum as comfortable and as happy as she can be. The home is immaculate and everybody is made welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat B (Daughter of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home. My mum has been there three months and is now happy, they have lovely home cooked food, good entertainment, lovely rooms and furnishing and absolutely excellent carers, who really care for the elderly and are on the ball with everything!!! from medication to people who are
not feeling themselves. They really can't do enough for the patients and their families Wonderful Place!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine W (Daughter of Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care provided for my mum. The staff are always helpful and my mum is very happy here. Her room was all brand new when she moved here and she is able to have all her own personal trinkets, photos etc. around for her. This makes it feel more like being at home.
Entertainment
is provided every day for those that want to join in. My mum is very reluctant to join in, but if she feels she needs extra company it is there to be enjoyed. There are always cleaners on site and the rooms are kept spotless and bathrooms sparkling. I have never witnessed any unpleasant smells associated with care and as I visit nearly every day this proves that's standards are always kept high.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Alexandra Rose is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Alexandra Rose is calculated as follows: ( (194 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra Rose is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet