St Vincent House, Southsea

20/21 Clarence Parade, Southsea PO5 3NU
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9.5 22 Reviews
  • St Vincent House, Southsea, Southsea
St Vincent House, Southsea is located on the seafront of the historical city of Portsmouth. It benefits from panoramic views across the Solent to the Isle of Wight. Palmerston Road is within walking distance and offers an extensive selection of shopping and dining facilities. There are also many local places of interest which include leisure centres, churches and museums; and from the lounge and many bedrooms, Service Users are able to view the many seasonal events held on Southsea Common.

Residents are encouraged to bring in personal items such as ornaments, clocks, photographs and such like to enable them to feel totally at home during their stay. All of the bedrooms in St Vincent House Southsea have en-suite facilities

St Vincent House, Southsea was the second of four homes that form St Vincent Care Homes Ltd and is a family run residential care home, specialising in care for the elderly with dementia.

Loved ones describe the home as 'very reliable, caring and considerate', 'caring', 'friendly' and 'affectionate'. This is largely down to he hard work of the caring team.

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Care Provided by St Vincent House, Southsea

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anne-Marie Hickman (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 4

Funding & Fees Guide for St Vincent House, Southsea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,870
    • Self-Funded Residential Dementia Care £1,050 – £1,870
    • RESPITE Self-Funded Residential Care £1,050 – £1,870
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,870
  • (these prices are only a guideline, please contact St Vincent House, Southsea to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Vincent House, Southsea Reviews (22)

Total of 22, showing 1-20
9.5

St Vincent House, Southsea has a Review Score of 9.5 (9.542) out of 10, based on 6 reviews in the last 2 years. Over all time St Vincent House, Southsea has 22 reviews.

Overall Experience

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Date Published

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Review from Jane H (Partner of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident at St Vincent House for nearly three years and now he is at the end of his life. The management team has adapted his care plan for this stage of his dementia and I have been kept fully informed and involved with the process. I have been given a full and clear explanation
of how he can be kept comfortable and safe with minimum intervention and within current guidelines.
He is treated with so much patience, care, and respect, and with knowledge of his particular needs and sensitivities gained throughout his time there. I am impressed with how much time the carers are able to give him on a 1:1 basis, reflecting the very favourable ratio of staff to residents and the general ethos of the Home. Good practice in any environment always comes from above; at St Vincent, it is taught, modelled, and encouraged.
I myself am treated with care and compassion at this difficult time. I don't have any family support and this means a lot to me, it gives me strength.

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Review from Brendan M (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, very clean. Very professionally managed with excellent, caring and compassionate staff. My mother needs a lot of care and medication, and she is given everything she needs. The food is excellent, and we would recommend St Vincent House Southsea to anyone who would require a care home
for their loved ones.

Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea

Thank you for your lovely feedback. It is great for the team to see how much they are appreciated.


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Review from Nay M (Granddaughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super happy with the service provided by St Vincent House. You really get what you pay for. The location, food, activities, trips out, personal care, cleanliness and communication are spot on. Excellent management and teamwork from the staff. You can easily see the care comes from the heart.

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Review from Jane B (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at St Vincent House since October 2022, and the care she has received has been exceptional!
All of the carers are very patient, thoughtful and really do want to do the very best they can. Mum can be very difficult at times owing to her condition, and everyone treats her
with dignity and respect. A special mention has to be made to one lady, who makes such an effort to get Mum out of bed, showered, dressed and downstairs, which is not easy!
My brother and I are always kept abreast of all matters by the management team, who are all lovely, and they really do care!
Additionally, when we call in during office hours, the gentleman in the office always answers in such a fantastic manner - he really is a ray of sunshine.
Another mention has to be to the chef, who is constantly tested by my mum's changing requirements and is always very happy to accommodate as much as possible!
Nothing is too much for all the team at St Vincent House; thank you!

Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea

Thank you so much for your very kind words! It is a pleasure to care for your mum and reading this will make the team's day. I will make sure they all have the opportunity to read this.


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Review from Christina B (Regular Volunteer) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently volunteered at St Vincent House, Southsea, and I have to write this review to make sure everybody knows how special it is. All of the staff, from administrators to chefs and, of course, carers, pay special attention to each resident and their individual needs. I was impressed by the attention
to detail, like how everybody knew exactly how each resident likes their hot and cold drinks and the lengths the kitchen went to, to make sure the meals were as individualised as possible so that everybody would have an enjoyable meal. The food is made from fresh ingredients every day.
I witnessed the care taken in looking after each resident in their rooms, and at mealtimes, every carer demonstrated great empathy and respect for each individual, cheerfully engaging them as much as possible and making sure they retained their independence, only stepping in where necessary. I would put my family here; they are an amazing team doing a great job (and should be better paid!).

Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea

Thank you so much for your feedback, it means a lot to the team that people do see the lengths they go to to enhance the lives of the people that live in St Vincent House, Southsea.


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Review from Carol B (Relative of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited the home - lovely, welcoming atmosphere and friendly staff - did not feel like a care home - was offered tea or coffee - very clean, and the staff were amazing. The home was very clean, and I was looked after very well.

Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea

Thank you for taking the time to give us the lovely feedback.


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Review from Helen M (Sister of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Vincent House has provided the most amazing care and support for my sister (87). The staff are so kind and courteous and treated her with dignity and compassion. The palliative care of my sister was incredible - so caring and kind, and also gave our family so much support at the end while sitting
with her. A very, very good team!

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you so much for this lovely review. Our staff care deeply for our residents and their families, and I am so pleased that you felt that kindness and support at such a sad time. Kindest regards and much love!


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Review from Linda S (Daughter of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has called St Vincent House, Southsea her home for the last six years. During that time, she has received 5-star care and attention. Her room is lovely and clean, as is the whole residence, and being on the seafront has lovely sea views across the Solent. The staff are simply wonderful with friendly
smiles and greetings; they all create a lovely home environment for the residents. My mum is nearing the end of her journey and needs full-time 24-hour care. She is always washed and dressed, spotlessly clean, and treated with love, respect and the dignity she deserves. I would not hesitate to highly recommend St Vincent, Southsea.

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you so much for leaving this lovely review! We really appreciate you taking the time.


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Review from Lynda C (Daughter of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are very friendly and caring. Homely atmosphere. Staff approachable to family. A doctor's advice is always sought when needed. Parents looked after during Covid situations very well. Tasty homemade food.

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you for taking the time to leave this lovely review! With our new manager in place, we know that some of your four-star ratings will be five stars in no time!


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Review from Jacqueline B (Daughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over two years and was admitted just before the pandemic. We were recommended this home by a friend, and I think I would give their recommendation five stars.
Throughout the pandemic, staff were kind and patient assisting Mum with regular FaceTime calls. Now always
made welcome on visits, and the house has a homely and friendly atmosphere. We are grateful for regular updates and a newsletter with photos of activities. Observed all grades of staff from the caring staff, kitchen staff, activities staff and office staff interacting well with all the residents. Mum always appears well cared for and smartly dressed. Staff always have a joke with Mum on returning to the home from outings with the family making her feel very welcome in her home.

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you so much for leaving this lovely review. We are very proud of all of our staff and their strength of character and compassion throughout the last couple of years. It has been a tough challenge, and they have all exceeded our expectations. We really value and appreciate your feedback.


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Review from Maureen R (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Vincent care home is outstanding in every way. We have excellent facilities and meals with great, caring staff in all departments. I am happy to highly recommend this establishment to friends and family today and forever!

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you for leaving such a lovely review! Your happiness is so important to us and we are pleased that you are thriving in our care.


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Review from Rosemary H (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband (who is here with me) and myself has been made very welcome. We have various medical problems, which have been well cared for. We feel settled and happy.

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you for leaving this lovely review! You have both settled in brilliantly and are a much loved part of our community!


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Review from D H (Son of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in his last few months and was treated with respect and dignity. A fantastic care setting that employs staff who really do go the extra mile to ensure the comfort and well being of their residents.

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you so much for leaving this lovely review! We are very proud of all of our team and appreciate you taking the time to leave this feedback. Kindest regards.


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Review from M C (Power of Attorney of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My oldest and dearest friend has been a resident at St Vincent House since the start of 2020. I cannot imagine a better environment for him, and I cannot imagine a more genuine, kinder or more understanding staff. Their incredible hard work was evident from day one, but their dedication throughout the
long ordeal of Covid has been nothing short of remarkable. They have always been prompt to respond to phone calls and emails, and on visits, they always make time to talk face to face. As my old chum gradually and inevitably embraces his next phase of dreaming and peace, it's wonderful to know that he is happy and treated so well. And did I mention the food? It's brilliant. Thank you.

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

We really appreciate you taking the time to leave us such a lovely review! Our staff are incredible, and it's so nice for them to hear that they are valued and get some well-deserved recognition.


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Review from Vienna C (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and conscientious staff, not to mention hard working. Mum is happy, and I have no worries about her at all. The staff are always friendly and accommodating when we visit, and we are looking forward to things getting back to normal and spending more time at St Vincent's.

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you so much for leaving us such a lovely review! We are so happy that you are pleased with the care that your mum is receiving, and we are looking forward to seeing lots of our families again this year!


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Review from C E (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were apprehensive about choosing a home that would care for my mother as we would like, that she deserved, and that would meet her needs. Our concerns were soon dispelled. Mum always looked clean and enjoyed her food. She enjoyed having her hair done regularly, and the photos in the
newsletter proved that she enjoyed joining in the activities provided. We were always made to feel welcome on visits, and phone calls daily never seemed too much trouble. We were supported by all the staff during Mum's last days, and she was treated with care and respect, and for that, I will be forever grateful. I would highly recommend St Vincent. Thank you to the manager and all your staff.

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you so much for your lovely review! We are extremely proud of all of our team in Southsea and are so pleased that you had a wonderful experience.


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Review from M D (Daughter of Resident) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only a resident for six months before she died, but she was always treated with kindness and care. She enjoyed the food and joining in with the entertainment. Her last few days were made as comfortable as possible with her family around her. She was treated with respect and dignity, and
all the staff were very caring to her and us. I couldn't be more pleased with the care Mum received.

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you so much for leaving such a lovely review. We really appreciate you taking the time. We are super proud of our team in Southsea and are so pleased that you had a wonderful experience.


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Review from J H (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my mother, the staff are welcoming and friendly. The carer sitting with mother during the visit is caring and tactile ie, holding my mother's hand. My mother is clean and tidy with nails manicured. I understand she very much enjoys the food. Overall, I am pleased with the level of care
she receives, I hope activities will soon re-commence!

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Review from G S (Wife of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Vincent's is more like a home than a 'home'. It has a very happy atmosphere and staff always smile greeting as you enter. They were jolly with my husband and he liked that, as well as caring. The food is excellent and it is a very pleasant place to be. I would thoroughly recommend it.

Reply from Emma Broomfield, Marketing Coordinator at St Vincent House, Southsea

To have a homely environment is exactly what we aim for, so we are delighted to read that this has been your experience with us. Thank you so very much for taking the time to leave us a review.


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Review from M K (Nephew of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt stayed after coming out of hospital. The consideration and care were always excellent and very caring.
She, unfortunately, died in December 2019, however, everything was handled efficiently and solicitously. Thank you, St Vincent House, for the care in her last days. Very impressed.

Reply from Emma Broomfield, Marketing Coordinator at St Vincent House, Southsea

Thank you for taking the time to leave us a review. We are humbled that we were able to make your aunts stay with us comfortable and truly appreciate your kind words. All the best.


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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for St Vincent House, Southsea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for St Vincent House, Southsea is calculated as follows: ( (65 Excellents x 5) + (4 Goods x 4) ) ÷ 69 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for St Vincent House, Southsea is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 11 Mar 2025

Please contact the home for details on current vacancies.


Awards / Recognitions (4)

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Meet the Team (5)

Anne-Marie

Anne-Marie Hickman

Job Title: Home Manager

Joined: 2023

Anne-Mare joined the St Vincent's family in February 2023 and sees herself leading the St Vincent House team in Southsea for years to come.


She has a real interest in dementia and has a BSc (HONS) in Dementia. Her passion is individualised care, positive risk and promoting autonomy and independence.


Anne-Marie is focused on the continual development of the St Vincent House team to provide outstanding care and build on everyone's skills, knowledge and communication skills for both the resident's benefit as well as their own progression.


In her home life, she spends time with her family and 2 dogs and enjoys venturing to different parts of the world.


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John Stewart

Job Title: Deputy Manager

Joined: 2020

John started working as a senior carer in St Vincent, Southsea before his promotion to head of care and then Deputy Manager. John acts as interim manager when needed in the home. He has an excellent eye for detail and sets the highest expectations for the care delivered in the home.


John is often the first point of contact for people new to the home.


Neil

Neil Le Clercq

Job Title: Administrator

Joined: 2007

Neil has worked at St Vincent House for 16 years and looks forward to many more.


Neil is 61 years old and uses his life experiences to reminisce with people and be an excellent companion for those who live at St Vincent House, often supporting people to maintain contact with overseas and long-distance family members and friends and going out for walks and for coffee's on a 1:1 basis to ensure people feel valued.


He is Portsmouth Football Club Fanatic and always happy to chat football with those who will listen.


Neil's main responsibilities are admin based but he always states that the most rewarding part of his job is interacting with the residents and trying to make their days better in whatever way he can.


Neil has what has often been termed a Dad sense of humour and he doesn't mind that sometimes (more often than not) he is the only one laughing at his own jokes.


The three things Neil would like people to associate him with are kindness, happiness and sarcasm - the sarcasm just comes naturally and most people especially enjoy this part of his personality.


Sharon

Sharon Murray

Job Title: Activities Coordinator

Joined: 2001

I have worked in the care sector for 30 years, 22 of these years at St Vincent House Southsea.
I joined as part of the care team, going on to complete NVQ level 2 and 3.
This enabled me to become a more senior member of staff and support the Deputy and the Manger in the day to day running of the home, a job I very much enjoyed.
I had always shown a keen interest and taken part in the activities in the home and loved how it made a difference to the resident’s day.
When the position for activities coordinator became available some 14 years ago, I knew this was for me, I was supported by the company to make this transaction and have never looked back.
I can honestly say I love my job.
Making a difference to my resident’s day, booking, planning activities and events that will make them happy, getting to know them and having time to listen and chat with them is what it’s all about.
When I am not working, I enjoy time with my husband, we have travelled a lot and enjoy our holidays.
We spend a lot of time with our daughter, granddaughter and our family dog, we all love going for long walks in the countryside together.


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Hayley Edwards

Job Title: Deputy Manager

Joined: 1996

Hayley has worked in St Vincent House, Southsea for more than 27 years. She has worked her way from Carer to Deputy manager and is now described as part of the fixtures and fittings. She prides herself on knowing the individuals who live at St Vincent, Southsea and for mentoring the team.


Frequently Asked Questions about St Vincent House, Southsea

What types of Care is St Vincent House, Southsea registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Vincent House, Southsea provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Vincent House, Southsea have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at St Vincent House, Southsea?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Vincent House, Southsea to the centre of Southsea?

0.7 mile(s) as the crow flies, distance by road may be significantly further.