St Vincent House, Southsea has a Review Score of 9.9 (9.940) out of 10, based on 10 reviews in the last 2 years. Over all time St Vincent House, Southsea has 26 reviews.
Review from Janet C (Daughter of Resident) published on 11 April 2025
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Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea
It means a great deal to us to know that you felt your mother received excellent care and that our staff were kind and thoughtful. We understand how challenging it can be when a loved one refuses to eat, and we appreciate you acknowledging our team's efforts to encourage her and ensure the food was always appealing.We also remember your visits and are so glad that you always felt welcome here. Creating a supportive environment for families is very important to us.Thank you for sharing your experience. Your words are a great comfort to our team.
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Review from Joyce H (Daughter of Resident) published on 11 April 2025
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Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea
Thank you so much for taking the time to share your kind and thoughtful reflections on your mother's time with us. We are so grateful to hear that you felt your mother received excellent care and that our staff were able to provide kindness and support during her time with us. Your words are incredibly meaningful to our team and highlight the difference our care makes.
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Review from Louisa L (Daughter of Resident) published on 2 April 2025
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Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea
Thank you so much for your truly wonderful review! We were so touched to read about your mum's journey with us since November 2023. It's incredibly rewarding to hear that she's settled in and is now enjoying her time here.We understand that adjusting to a new home, especially with dementia, can take time, and we're so glad that our team's kindness and compassion have made a positive difference. We're especially delighted to hear about our activity team's 'magic' in encouraging your mum to participate in activities! That's exactly the kind of person-centered care we strive for.
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Review from L C (Daughter of Resident) published on 2 April 2025
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Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea
Wow! Thank you so much for your incredibly kind words about St. Vincent's. We're absolutely thrilled to hear that your dad has been so happy and comfortable with us for over two years.It means the world to us that you've noticed the dedication of our entire team, from management to domestics. We truly believe in going above and beyond to create a warm and welcoming environment for everyone. We're especially proud of our activity team, and we're delighted that your dad and the other residents enjoy the diverse range of activities, from entertainers and crafts to seafront trips and visits from the local nursery children! Those smiles are what make our work so rewarding.We're so grateful that you chose St. Vincent's for your dad, and we'll be sure to share your wonderful feedback with the whole team. Your recommendation means everything to us!
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Review from C R (Daughter of Resident) published on 2 April 2025
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Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea
Thank you for your kind review regarding your father's care at St. Vincent's. We take great pride in our team's caring and attentive nature, and we're dedicated to proactive care. We believe in working closely with GPs to ensure timely medication and intervention, which is reflected in your father's positive health outcomes.We're also delighted that your father enjoys the activities and entertainment we provide, as well as our strong links with the community. We strive to create a vibrant and engaging environment for all our residents.Your feedback is truly appreciated, and we'll be sure to share it with the entire team.
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Review from Jane H (Partner of Resident) published on 20 January 2025
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Review from Brendan M (Son of Resident) published on 19 March 2024
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Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea
Thank you for your lovely feedback. It is great for the team to see how much they are appreciated.
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Review from Nay M (Granddaughter of Resident) published on 9 October 2023
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Review from Jane B (Daughter of Resident) published on 30 June 2023
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Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea
Thank you so much for your very kind words! It is a pleasure to care for your mum and reading this will make the team's day. I will make sure they all have the opportunity to read this.
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Review from Christina B (Regular Volunteer) published on 26 April 2023
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Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea
Thank you so much for your feedback, it means a lot to the team that people do see the lengths they go to to enhance the lives of the people that live in St Vincent House, Southsea.
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Review from Carol B (Relative of Resident) published on 27 March 2023
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Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea
Thank you for taking the time to give us the lovely feedback.
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Review from Helen M (Sister of Resident) published on 22 February 2023
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Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea
Thank you so much for this lovely review. Our staff care deeply for our residents and their families, and I am so pleased that you felt that kindness and support at such a sad time. Kindest regards and much love!
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Review from Linda S (Daughter of Resident) published on 11 October 2022
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Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea
Thank you so much for leaving this lovely review! We really appreciate you taking the time.
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Review from Lynda C (Daughter of Resident) published on 4 October 2022
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Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea
Thank you for taking the time to leave this lovely review! With our new manager in place, we know that some of your four-star ratings will be five stars in no time!
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Review from Jacqueline B (Daughter of Resident) published on 5 July 2022
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Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea
Thank you so much for leaving this lovely review. We are very proud of all of our staff and their strength of character and compassion throughout the last couple of years. It has been a tough challenge, and they have all exceeded our expectations. We really value and appreciate your feedback.
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Review from Maureen R (Resident) published on 29 June 2022
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Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea
Thank you for leaving such a lovely review! Your happiness is so important to us and we are pleased that you are thriving in our care.
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Review from Rosemary H (Resident) published on 29 June 2022
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Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea
Thank you for leaving this lovely review! You have both settled in brilliantly and are a much loved part of our community!
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Review from D H (Son of Resident) published on 24 June 2022
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Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea
Thank you so much for leaving this lovely review! We are very proud of all of our team and appreciate you taking the time to leave this feedback. Kindest regards.
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Review from M C (Power of Attorney of Resident) published on 22 June 2022
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Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea
We really appreciate you taking the time to leave us such a lovely review! Our staff are incredible, and it's so nice for them to hear that they are valued and get some well-deserved recognition.
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Review from Vienna C (Daughter of Resident) published on 22 June 2022
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Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea
Thank you so much for leaving us such a lovely review! We are so happy that you are pleased with the care that your mum is receiving, and we are looking forward to seeing lots of our families again this year!
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The Review Score of 9.9 (9.940) out of 10 for St Vincent House, Southsea is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.940 for St Vincent House, Southsea is calculated as follows: ( (109 Excellents x 5) + (7 Goods x 4) ) ÷ 116 Ratings = 4.94
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Vincent House, Southsea is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Dec 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 09 Apr 2025
Please contact the home for details on current vacancies.
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Job Title: Home Manager
Joined: 2023
Anne-Mare joined the St Vincent's family in February 2023 and sees herself leading the St Vincent House team in Southsea for years to come.
She has a real interest in dementia and has a BSc (HONS) in Dementia. Her passion is individualised care, positive risk and promoting autonomy and independence.
Anne-Marie is focused on the continual development of the St Vincent House team to provide outstanding care and build on everyone's skills, knowledge and communication skills for both the resident's benefit as well as their own progression.
In her home life, she spends time with her family and 2 dogs and enjoys venturing to different parts of the world.
Job Title: Deputy Manager
Joined: 2020
John started working as a senior carer in St Vincent, Southsea before his promotion to head of care and then Deputy Manager. John acts as interim manager when needed in the home. He has an excellent eye for detail and sets the highest expectations for the care delivered in the home.
John is often the first point of contact for people new to the home.
Job Title: Administrator
Joined: 2007
Neil has worked at St Vincent House for 16 years and looks forward to many more.
Neil is 61 years old and uses his life experiences to reminisce with people and be an excellent companion for those who live at St Vincent House, often supporting people to maintain contact with overseas and long-distance family members and friends and going out for walks and for coffee's on a 1:1 basis to ensure people feel valued.
He is Portsmouth Football Club Fanatic and always happy to chat football with those who will listen.
Neil's main responsibilities are admin based but he always states that the most rewarding part of his job is interacting with the residents and trying to make their days better in whatever way he can.
Neil has what has often been termed a Dad sense of humour and he doesn't mind that sometimes (more often than not) he is the only one laughing at his own jokes.
The three things Neil would like people to associate him with are kindness, happiness and sarcasm - the sarcasm just comes naturally and most people especially enjoy this part of his personality.
Job Title: Activities Coordinator
Joined: 2001
I have worked in the care sector for 30 years, 22 of these years at St Vincent House Southsea.
I joined as part of the care team, going on to complete NVQ level 2 and 3.
This enabled me to become a more senior member of staff and support the Deputy and the Manger in the day to day running of the home, a job I very much enjoyed.
I had always shown a keen interest and taken part in the activities in the home and loved how it made a difference to the resident’s day.
When the position for activities coordinator became available some 14 years ago, I knew this was for me, I was supported by the company to make this transaction and have never looked back.
I can honestly say I love my job.
Making a difference to my resident’s day, booking, planning activities and events that will make them happy, getting to know them and having time to listen and chat with them is what it’s all about.
When I am not working, I enjoy time with my husband, we have travelled a lot and enjoy our holidays.
We spend a lot of time with our daughter, granddaughter and our family dog, we all love going for long walks in the countryside together.
Job Title: Deputy Manager
Joined: 1996
Hayley has worked in St Vincent House, Southsea for more than 27 years. She has worked her way from Carer to Deputy manager and is now described as part of the fixtures and fittings. She prides herself on knowing the individuals who live at St Vincent, Southsea and for mentoring the team.