St Vincent House, Southsea has a Review Score of 9.5 (9.542) out of 10, based on 6 reviews in the last 2 years. Over all time St Vincent House, Southsea has 22 reviews.
Review from Glenys K (Daughter of Resident) published on 20 January 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Emma Broomfield, Marketing Coordinator at St Vincent House, Southsea
Thank you for leaving us with a 5* review. We have an outstanding team at our care home in Southsea and I will be sure to pass on your kind words. Many thanks.
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Cleanliness
Treated with Dignity
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Value for Money
Review from Shirley L (Sister of Resident) published on 22 February 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Emma Broomfield, Marketing Coordinator at St Vincent House, Southsea
Dear Shirley.
Thank you for such a lovely review, your feedback is invaluable to us. I will be sure to pass your kind words on to our care team.
All the best.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.542) out of 10 for St Vincent House, Southsea is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.942 for St Vincent House, Southsea is calculated as follows: ( (65 Excellents x 5) + (4 Goods x 4) ) ÷ 69 Ratings = 4.942
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for St Vincent House, Southsea is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Dec 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 11 Mar 2025
Please contact the home for details on current vacancies.
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Job Title: Home Manager
Joined: 2023
Anne-Mare joined the St Vincent's family in February 2023 and sees herself leading the St Vincent House team in Southsea for years to come.
She has a real interest in dementia and has a BSc (HONS) in Dementia. Her passion is individualised care, positive risk and promoting autonomy and independence.
Anne-Marie is focused on the continual development of the St Vincent House team to provide outstanding care and build on everyone's skills, knowledge and communication skills for both the resident's benefit as well as their own progression.
In her home life, she spends time with her family and 2 dogs and enjoys venturing to different parts of the world.
Job Title: Deputy Manager
Joined: 2020
John started working as a senior carer in St Vincent, Southsea before his promotion to head of care and then Deputy Manager. John acts as interim manager when needed in the home. He has an excellent eye for detail and sets the highest expectations for the care delivered in the home.
John is often the first point of contact for people new to the home.
Job Title: Administrator
Joined: 2007
Neil has worked at St Vincent House for 16 years and looks forward to many more.
Neil is 61 years old and uses his life experiences to reminisce with people and be an excellent companion for those who live at St Vincent House, often supporting people to maintain contact with overseas and long-distance family members and friends and going out for walks and for coffee's on a 1:1 basis to ensure people feel valued.
He is Portsmouth Football Club Fanatic and always happy to chat football with those who will listen.
Neil's main responsibilities are admin based but he always states that the most rewarding part of his job is interacting with the residents and trying to make their days better in whatever way he can.
Neil has what has often been termed a Dad sense of humour and he doesn't mind that sometimes (more often than not) he is the only one laughing at his own jokes.
The three things Neil would like people to associate him with are kindness, happiness and sarcasm - the sarcasm just comes naturally and most people especially enjoy this part of his personality.
Job Title: Activities Coordinator
Joined: 2001
I have worked in the care sector for 30 years, 22 of these years at St Vincent House Southsea.
I joined as part of the care team, going on to complete NVQ level 2 and 3.
This enabled me to become a more senior member of staff and support the Deputy and the Manger in the day to day running of the home, a job I very much enjoyed.
I had always shown a keen interest and taken part in the activities in the home and loved how it made a difference to the resident’s day.
When the position for activities coordinator became available some 14 years ago, I knew this was for me, I was supported by the company to make this transaction and have never looked back.
I can honestly say I love my job.
Making a difference to my resident’s day, booking, planning activities and events that will make them happy, getting to know them and having time to listen and chat with them is what it’s all about.
When I am not working, I enjoy time with my husband, we have travelled a lot and enjoy our holidays.
We spend a lot of time with our daughter, granddaughter and our family dog, we all love going for long walks in the countryside together.
Job Title: Deputy Manager
Joined: 1996
Hayley has worked in St Vincent House, Southsea for more than 27 years. She has worked her way from Carer to Deputy manager and is now described as part of the fixtures and fittings. She prides herself on knowing the individuals who live at St Vincent, Southsea and for mentoring the team.
