Woodlands Care Home

19/23 Lovedean Lane, Lovedean, Waterlooville PO8 8HJ
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9.7 51 Reviews
  • Woodlands Care Home, Waterlooville
Woodlands Care Home is situated in a peaceful residential area of Waterlooville, from where people can receive a versatile care service whilst having easy access to the local community.

The home has undergone a significant investment programme, thanks to care provider Brookvale's modernisation programme, allowing residents to enjoy updated facilities and furnishings.

Pleasant gardens add to the benefits of a homely interior, while regal dining rooms are very popular.

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Care Provided by Woodlands Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Victoria Dunn (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Woodlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,200
    • Self-Funded Residential Dementia Care £1,050 – £1,200
    • RESPITE Self-Funded Residential Care £1,050 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,200
  • (these prices are only a guideline, please contact Woodlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Woodlands Care Home Reviews (51)

Total of 51, showing 1-20
9.7

Woodlands Care Home has a Review Score of 9.7 (9.716) out of 10, based on 27 reviews in the last 2 years. Over all time Woodlands Care Home has 51 reviews.

Overall Experience

  • 35
  • 15
  • 0
  • 1
  • 0

Date Published

51
5
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27
24

Review from Carey W (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum did not want to go into a home and it was the hardest decision myself and my daughter made.
But I could no longer look after Mum at home and we had lost the mother/daughter relationship.
The staff at Woodlands made Mum feel at home and she now loves it. But most of all they helped us as well.
Recently
Mum was taken into hospital and one particular carer (she,ll know who we mean) was incredible.
Thank you Woodlands.
We love you.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you from us all at Woodlands, it is a privilege to care for mum.


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Review from P F (Daughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my increasingly frail mother has been exemplary. Nothing has been too much trouble for the staff in ensuring that she is as content and comfortable as possible. The management and staff have been diligent and alert during recent health setbacks and I have had complete confidence in their
actions taken and in keeping family members informed. The staff are well versed in meeting my mother's needs and desires and treat her as an individual. Thank you to Woodlands for all that you do.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you from us all at Woodlands for such a lovely review.


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Review from Helen W (Daughter of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Woodlands mid-October, she had recently lost her husband, my dad. Woodlands were wonderful with their welcome for Mum. The care, compassion and empathy are excellent. The activities are amazing, always something for Mum to join in when she feels up to it. Nothing is too much trouble, the
staff are always attentive.

Reply from Victoria Dunn, Manager at Woodlands Care Home

A very big thank you from us all at Woodlands for such a lovely review.


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Review from John B (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend! The management team were 1st class, very knowledgeable and more importantly it's all about the care and welfare of my dad. All the staff I've met and seen are happy and bring a togetherness of one big family, which was very important as this was the first time my dad had been in this
type of environment. The moment he walked through the door staff and residents came towards him and made him more than welcome! He's so happy now he's getting the care and companionship around him. He actually rang me to say he loves it. I live in Scotland and we've only just lost my mother so it's still very raw for us as a family and especially for my dad. The staff even let off a balloon with him with a message for my mum. I'm more at ease now knowing my dad is safe and getting well looked after and it's real peace of mind especially with the distance apart. If my personal review helps anyone who's looking to place a loved one into a rest home then please enquire here first, their priority is always care first.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you for the most wonderful review. Such kind words.


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Review from Malcolm G (Son of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit to see my mum along with my wife. Met by a very competent and polite staff member. Had to wait a short while before the head of caring showed us to my mum's room. She was very pleasant and knowledgeable about my mum's care and well-being. She also assisted me in setting up the app. Was asked
if we wanted to stay for lunch, which was gratefully accepted. Staff were friendly and happy to talk to us.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you from us all at Woodlands for your lovely review.


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Review from Yvonne S (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad loves living at Woodlands. He enjoys being around the residents and staff. Everyone is so friendly and helpful. So when he asked to have all his family and friends visit, I approached them to ask if it was okay to take them to the dining room between meals. On the day we were all welcomed, the room
was prepared for us and we were offered drinks. Dad was so happy and we were grateful for the opportunity to get together for him. Thank you so much for making and keeping my dad safe and happy.

Reply from Victoria Dunn, Manager at Woodlands Care Home

A big thank you from us all at Woodlands for such a wonderful review.


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Review from J B (Daughter of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an incredible turnaround! So many great changes that have made all the difference to residents and their families, it is now a well-managed home and the entertainment for the residents has improved tenfold.

Reply from Victoria Dunn, Manager at Woodlands Care Home

A very big thank you from us all at Woodlands for such a lovely review. Such lovely feedback.


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Review from L P (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came for respite care but stayed. The managers were skilled and helpful from the outset, guiding us through the (new for us) process but also giving us time and space to come to terms with the difficult decisions involved. Having checked the QVC (Good) it was the kindness of all the staff (including
the cleaners, kitchen and maintenance staff as well as the lovely carers) that persuaded us that Mum could be happy staying at Woodlands. Visiting is truly unlimited and we have been able to remain involved with Mums care and take her out as much as we have wanted to. There is good contact between the home and families enhanced by the new app. There is a dedicated events manager so each week has is a good selection of planned activities but there is also space for private conversations and rest. The garden is lovely and is well-used when the weather is warmer. We feel Mum is treated as a unique individual with consideration of her personality, well-being and safety.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you for such a wonderful review from us all at Woodlands.


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Review from Sheila G (Wife of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed a week's respite care when I attended a family wedding. We were warmly welcomed on arrival and special attention was to ensure my husband could hear as he has limited hearing in one ear only. The home seemed a happy, active place and all the staff I met were friendly, efficient and
helpful. The previous three respite experiences have not gone well but I would be happy for my husband to go to Woodlands again should the need arise.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you from us all at Woodlands for such a lovely review.


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Review from Shelley B (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring home with wonderful staff. So glad my mum is in Woodlands. Staff take time to understand individual needs for residents. Seeing a loved one deteriorate isn’t easy but it’s so nice to see the attentiveness by staff. Thank you for everything you do.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you for such a wonderful review from us all at Woodlands.


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Review from Suzanne K (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is exceptionally happy in the home. He benefits from having all the entertainment in front of him. I like the fact that he has to walk to the dining room to eat. Whenever I visit, the staff are all fully aware of his needs. They are exceptionally caring to all the residents. I am especially
impressed with the speed to which residents' requests are attended to. My father particularly enjoys the singing and the song choice has been honed to his very specific requirements.

Reply from Victoria Dunn, Manager at Woodlands Care Home

A big thank you from us all at Woodlands for such a wonderful review.


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Review from Stephen S (Son of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and nursing is excellent. I have spent a great deal of time engaged with staff at all levels. Each staff member has been professional and attentive. Room size is restrictive for residents, staff and visitors. However, the staff engage with each request to make the room more comfortable
within the possibilities. I have not met a more engaging manager or team of staff. Well done to all at Woodlands!

Reply from Victoria Dunn, Manager at Woodlands Care Home

A big thank you from us all at Woodlands for such a lovely review.


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Review from Jane M (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home highly recommended. My father moved in just after Christmas and their care has been exceptional. I have been impressed by the bed monitors that alarm when my father gets out of bed. The food is excellent and the entertainment very good and more importantly they have regular entertainers.
My father settled in quickly and walks in the gardens every day. I highly recommend the Woodlands Care Home.

Reply from Victoria Dunn, Manager at Woodlands Care Home

A big thank you from us all at Woodlands for such a lovely review.


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Review from John N (Son of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring staff who take pride in caring for our loved ones.
Very clean, tidy and well-run home.
Daily activities to interact with residents, games, quizzes, etc.
Food very good and available at all times.
Management very professional.
Thank you.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you very much for your kind words; it is very much appreciated. We all aim to provide the best care and support to all residents.


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Review from June H (Niece of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands Care Home is very welcoming. The staff are friendly and nothing is too much trouble for them. My auntie has a lovely, bright room. It is warm and comfortable with a good view of the garden outside from her window. The bed linen is clean and we are always offered a hot drink and biscuits when
we visit. My auntie seems very content here which makes me feel better.

Reply from Victoria Dunn, Manager at Woodlands Care Home

A very big thank you from us all at Woodlands for your lovely review.


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Review from A O (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager went above and beyond to settle my mother into her new environment when she moved in in November 2023. The process was not the easiest but one staff member in particular was on hand when I needed questions answered and met my mother's needs and care medically with meds and doctors.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you from us all at Woodlands for such a lovely review. We as a team are always on hand to support the families for anything you may need.


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Review from Ian F (Brother of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Woodlands for 12 months and is not very well. He receives a lot of care and attention from management and staff alike who are helpful, friendly and responsive to his needs. Being 100 miles away from Woodlands, I am unable to visit my brother as much as I would like,
but the staff go out of their way to keep me informed and to put my mind at rest by regularly communicating by email or phone. I cannot praise Woodlands highly enough for making my brother welcome, secure and feel at home. Thank you to everyone at Woodlands.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you for such a wonderful review and kind words from us all at Woodlands.


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Review from Sarah B (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home is something I had never thought of however the loss of Mum's husband and dementia setting in, realisation was that she couldn’t live by herself. responsibility of finding somewhere that would care for Mum felt such a huge decision. I called Woodlands, and they were immediately
wonderful, putting any worries at ease and understanding the healing process Mum would need. Mum has been a resident for four months and they care for her diabetic requirements. Mum feels safe and happy and wouldn’t want to live anywhere else. All staff are so friendly from carers, laundry, activities, maintenance and even the chef says hello! The care and attention they give my mum is incredible as are the daily activities that are arranged. Mum loved going to the local nursery school for a Christmas lunch! When we take Mum out for lunch the staff curl her hair and give her a kiss goodbye. Thank you so much Woodlands for making such a difficult, heart-wrenching decision such a smooth transition.

Reply from Victoria Dunn, Manager at Woodlands Care Home

A very big thank you for such a wonderful review from us at all at Woodlands.


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Review from J P (Sister of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely smiles by staff members on my arrival. A warm, comfortable atmosphere. Friendly staff. Encouraged to take part in activities by excellent staff. Felt very welcome and my relative is happy in the care home.

Reply from Victoria Dunn, Manager at Woodlands Care Home

A big thank you from us all at Woodlands for such a lovely review.


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Review from Susan L (Wife of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodlands treat my husband with care and dignity. They try hard to get to know him as an individual, meeting his particular dietary requirements well, and taking time to talk to him and share jokes when busy schedules allow.
They are good at keeping me in the loop where medical issues or changes in
his condition are concerned.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you for such a lovely review. We pride ourselves on ensuring families are kept involved at all times. Many thanks from us all at Woodlands.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Woodlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Woodlands Care Home is calculated as follows: ( (232 Excellents x 5) + (80 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 317 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 10 Mar 2025

Residential Bed


Awards / Recognitions (4)

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Meet the Team (1)

Victoria

Victoria Dunn

Job Title: Registered Manager

Joined: 2023

The home manager, Victoria Dunn is a Registered General Nurse, with a Level 5 qualification in Leadership and Management.


Victoria has been with the Brookvale Healthcare family for over 10 years. She has worked in two of the companies’ nursing homes during her time in Brookvale. Victoria moved over to Woodlands Care Home in October 2023.


Victoria prides herself on delivering and providing the highest standards of care, she drives change and promotes a positive culture within the service. Victoria has an open-door policy, residents, staff and families are always welcome to see her.


Frequently Asked Questions about Woodlands Care Home

What types of Care is Woodlands Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodlands Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodlands Care Home have?

There are 29 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Woodlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodlands Care Home to the centre of Waterlooville?

1.6 mile(s) as the crow flies, distance by road may be significantly further.