Woodlands Care Home

19/23 Lovedean Lane, Lovedean, Waterlooville PO8 8HJ
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9.7 51 Reviews
  • Woodlands Care Home, Waterlooville
Woodlands Care Home is situated in a peaceful residential area of Waterlooville, from where people can receive a versatile care service whilst having easy access to the local community.

The home has undergone a significant investment programme, thanks to care provider Brookvale's modernisation programme, allowing residents to enjoy updated facilities and furnishings.

Pleasant gardens add to the benefits of a homely interior, while regal dining rooms are very popular.

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Care Provided by Woodlands Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Victoria Dunn (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Woodlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,200
    • Self-Funded Residential Dementia Care £1,050 – £1,200
    • RESPITE Self-Funded Residential Care £1,050 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,200
  • (these prices are only a guideline, please contact Woodlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Woodlands Care Home Reviews (51)

Total of 51, showing 41-51
9.7

Woodlands Care Home has a Review Score of 9.7 (9.716) out of 10, based on 27 reviews in the last 2 years. Over all time Woodlands Care Home has 51 reviews.

Overall Experience

  • 35
  • 15
  • 0
  • 1
  • 0

Date Published

51
5
16
27
24

Review from D M (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Woodlands for 10 years and is now virtually incapacitated. The manager is always approachable and very helpful.

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Review from I C (Relative of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new management team have built a great team of carers and support staff. There is a tremendous team spirit within the current staff group. This has led to both happier staff and happier residents. The biggest improvement has been int he activities programme. You now see more residents in the lounge
enjoying the different activities laid on for them. In these last few months, we have seen improvements across the board. Facilities, care, food and diet, the garden as well as the activities. I also understand that there are plans for improvements to continue.

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Review from Tessa (Daughter of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Woodlands are its most valuable asset, they are outstanding. They are caring and friendly treating the residents with dignity and respect. They take great care in getting to know the residents and ensure that they are treated as individuals. Although Mum was not at the home for long her
care was second to none and all the staff were wonderful.
The home takes great care in creating innovative ways to help the residents to eat a healthy diet, keep them active and care for their personal needs.

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Review from Jan B (Daughter of Resident) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff for the respect, kindness and support that was shown not only to my mum during her stay but also to all her visitors. The gentle care taken made a very difficult time the most positive experience possible.

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Review from Angela S (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is warm, relatively clean as it can be with the residents in situ. Upgrades to the building are very welcome to ensure resident safety. Staff are friendly and caring though under pressure from staff shortages. Agency replacements are necessary but not always up to date with what they are supposed
to be doing. More resident participation in activities would be good and more attention to doing some physical exercise - daily preferably.

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Review from Alison C (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are the outstanding feature of Woodlands. They treat the residents with great dignity. They take the time to get to know the residents and thus treat each resident as an individual.
Over the last year, the management has refurbished the dining room and kitchen and are currently decorating
the rooms.
Also in the last year, the home has been innovative in trying to produce menus that encourage the residents to eat a healthy diet.

Reply from Frances Gregory, Registered Manager at Woodlands Care Home

Thank you for your kind comments. We value all feedback , and I will share your review with my team.


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Review from N M (Friend of Resident) published on 25 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This home was lovely. Unfortunately, under the current management, the level and consistency of care have deteriorated considerably. There are a few good, caring members of staff but they don't stay long. Communication between staff is poor, with messages often not being passed on/acted on. There is
a high turnover of staff with many of the more experienced staff leaving and a high use of agency staff. The phone is often not answered and if you leave a message, no one gets back to you. It often takes staff a considerable amount of time to answer the door. I have found my friend wearing stained/dirty clothing which staff have been aware of, having just dressed her in it or more recently, pointed out to me that it was 'chocolate ice cream' (eaten at lunchtime 3+hours previously), but made no effort to clean from her clothes or hand. I have just removed my friend from this home, and not one of the senior team including the manager asked me why she was moving to another care home.

Reply from Frances Gregory, Registered Manager at Woodlands Care Home

I am saddened that you felt you were not able to discuss these issues with myself or the management team at Woodlands.
We have an open door policy and would have responded to you, before you felt that you had to remove your friend from the home that she had happily lived in for many years.


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Review from Wendy O (Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice staff, good food, nice garden and activities staff.

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Review from Michael G (Son of Resident) published on 27 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for a period of time until her death on 25th September 2015. The staff were marvelous and my mother enjoyed her last days at Woodlands being very well cared for, being treated with dignity and respect in a well maintained home.

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Review from Nicola E (Daughter of Resident) published on 19 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands has a lovely relaxed atmosphere where the staff and residents can often be seen chatting and interacting. There are regular activities for the residents and the food is varied, and of good quality. The residents are given choices on aspects of the daily living and are encouraged to socialise
particularly at meal times.

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Review from Simon (Son of Resident) published on 18 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like many people I had no prior experience of care homes until 3 months ago when my 88 year old mother couldn't manage on her own at home with a debilitating condition. We were suddenly forced us to seek specialist help and Woodlands was recommended as one of the best places around. The whole family
have been delighted with everything we have seen since she moved in. Woodlands has a hotel-like feel and is a million miles from hospital (which would have been the alternative). I visit daily yet have never once witnessed anything other than genuine and considerate care to all the residents. The facilities are indeed excellent but the real asset which in my opinion trumps everything else is the quality of the staff who are all exceptional. It is such a relief to know Mum is being cared for by such lovely people. I have no hesitation in recommending Woodlands to anyone else seeking care for a loved one.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Woodlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Woodlands Care Home is calculated as follows: ( (232 Excellents x 5) + (80 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 317 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 10 Mar 2025

Residential Bed


Awards / Recognitions (4)

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Meet the Team (1)

Victoria

Victoria Dunn

Job Title: Registered Manager

Joined: 2023

The home manager, Victoria Dunn is a Registered General Nurse, with a Level 5 qualification in Leadership and Management.


Victoria has been with the Brookvale Healthcare family for over 10 years. She has worked in two of the companies’ nursing homes during her time in Brookvale. Victoria moved over to Woodlands Care Home in October 2023.


Victoria prides herself on delivering and providing the highest standards of care, she drives change and promotes a positive culture within the service. Victoria has an open-door policy, residents, staff and families are always welcome to see her.