Brookvale House

4 Brookvale Road, Portswood, Southampton SO17 1QL
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9.5 159 Reviews
  • Brookvale House, Southampton
Brookvale House is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

Transportation in Portswood is convenient, with frequent bus services connecting the area to other parts of Southampton. Southampton Central railway station is also within easy reach, providing access to regional and national train services.

Brookvale House is a 35-bed care home registered for persons who do not require nursing care. 22 rooms have a WC ensuite, with the remaining 13 rooms having a sink in the room. Each bedroom has individually controlled heating and access to television points.

The home has benefited from the creation of additional lounge areas that allow residents to spend time in a variety of social and quiet areas. It also allows areas of privacy outside of a resident’s bedroom where they can have a nice quiet conversation over tea with their visitors. Furthermore, Brookvale House has bespoke facilities spanning over two floors, and a beautiful garden for relaxation.

This environment allows the team to offer an unrivalled programme of care, companionship, and support with living throughout the day.

Overall, Brookvale House is a relative oasis of calm.

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Care Provided by Brookvale House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Margaret Duncan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Brookvale House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,050

  • We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.
  • (these prices are only a guideline, please contact Brookvale House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10am to 6pm or by arrangement


  • Parking

  • Car park available up to 12 cars - booking not required


Brookvale House Reviews (159)

Total of 159, showing 21-40
9.5

Brookvale House has a Review Score of 9.5 (9.543) out of 10, based on 48 reviews in the last 2 years. Over all time Brookvale House has 159 reviews.

Overall Experience

  • 111
  • 44
  • 2
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Date Published

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111

Review from F H (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is very well looked after. Staff are always friendly and do a great job. He loves the activities, especially the singer - he still loves to dance.

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Review from Delia F (Wife of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has advanced dementia and as his only carer, I needed a break. I knew, from previous visits, my husband would be well cared for. All staff are a credit to your company. I wouldn't hesitate to let my husband return if necessary.

Reply from Shan Visram, Director at Brookvale House

Thank you for your lovely review of Brookvale House. We are pleased to read that our home is well cared for by the staff and we would be more than happy to have your husband stay at our home again in the future.


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Review from M J (Sister-in-law of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with everything.

Reply from Shan Visram, Director at Brookvale House

Thank you for your review of Brookvale House. We are happy to see that you are happy with everything at the home.


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Review from C C (Son-in-law of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very friendly and easy to get on with, it was very homely to be here and it was nice to see them being so nice to my mother-in-law.

Reply from Shan Visram, Director at Brookvale House

Thank you for your kind review of Brookvale House - we are pleased to hear that you have found our staff to be friendly and accommodating to both yourself and your mother-in-law. We hope that she continues to enjoy her stay at our Care Home.


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Review from J C (Friend of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the warm welcome on our first visit.
Staff polite and helpful.
Happy atmosphere.

Reply from Shan Visram, Director at Brookvale House

Thank you for your kind review of Brookvale House; we are pleased to read that you had a warm welcome on your first and that our staff were helpful and polite.


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Review from K H (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Brookvale for 2 weeks whilst I had an operation.
Great organisation with initial visit to assess mum right from beginning to end.
Staff extremely friendly and home was clean, lovely atmosphere and Mum felt happy to stay from the get-go.
Mum enjoyed loads of fab activities from decorating
pancakes to having her nails done and local children coming in to visit.
The food was great and Mum had no complaints.
Mum came home with all her belongings and even wants me to take her back to get her nails done!
I felt confident that Mum was looked after with care and kindness.
I would definitely let Mum stay again and she has also stated she would be more than happy to stay again.
Thank you, Brookvale for looking after Mum for me.

Reply from Shan Visram, Director at Brookvale House

Thank you for your lovely review of Brookvale House. We are so happy to read that your mum had an enjoyable time at Brookvale House and that you were pleased with the level of service at the Care Home. We are especially pleased to read that your mum enjoyed the activities that were available at the Home.


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Review from S H (Grandson of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had to come in late notice and we have found everything very nice and welcoming. She has partaken in many activities which she wouldn't at home, which is amazing. Also found everything very clean.

Reply from Shan Visram, Director at Brookvale House

Thank you for your kind review of Brookvale House. We are pleased that your grandmother is enjoying her time at Brookvale House, especially with the vast array of activities on offer at the home.


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Review from J A (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I feel compelled to leave this review after my father resided at Brookvale from June 23 - November. My father went from a jolly healthy happy person to a frail gentleman that I strived to move as quickly as I could. My father's care was terrible. I complained of poor hygiene, and lack of personal care.
The
day I transferred my Father to a new care home I arrived to find my father sat amongst bin bags and boxes with his belongings and clothes crammed in, his bedding stripped and bagged. I was heartbroken to find this a total lack of care and compassion. The manager who I quote said ‘We have procedures to adhere to‘ well shame on you Brookvale. This left my Father and myself traumatised.
On arrival at the new care home on unpacking his belongings they had bagged up soiled bed sheets (disgusting). I will never be able to get this awful day out of my mind and my poor Father being treated in such a disgusting way. So do I recommend this home Definitely not, shame on them.

Reply from Shan Visram, Director at Brookvale House

We are disappointed to read that you have had a negative experience and we take all feedback very seriously.
We are very sorry to hear you felt a lack of empathy and compassion when your father was a resident, but I can assure you that our mission is to provide the best possible care to those we support and it is something we take very seriously.
Our manager has confirmed that they had several meetings with you to address the complaints and concerns that you have raised. Our robust complaints procedure would have allowed you to escalate your concerns to the Directors if you continued to be dissatisfied with the responses you received at the Home. The Directors would have been more than happy to assist you and address and resolve your concerns.
The quote you have detailed above regarding our manager may have taken out of context, as I have confirmation that this has not been said.
We are very sorry that you feel the experience did not meet your expectations.


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Review from Pauline M (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would like to post this review to warn people about this terrible place. My Dad was a resident here for a period of 5 months during which time he declined significantly. The lack of care by staff that were totally lacking compassion and skill to care for the elderly. My Dad lost so much weight because
of a lack of nourishment due to the fact he was offered such a poor variety of diet. He had a fall, which was not recorded on his notes. They did call and tell us, and assured us that he was fine. When my sister arrived later that day and asked if they had checked him over from head to toe and was assured that this had been done. She then asked if they would check again, which they did and reassured her that he was fine. Later that afternoon my Dad was having a rest on the bed and got quite hot. My sister removed his cardigan to reveal that he had an open wound which was too obvious to miss. This is just one occasion there were too many more to mention. Other residents walk around aimlessly!

Reply from Shan Visram, Director at Brookvale House

We are disappointed to read that you have had a negative experience and have been frustrated with the level of service received at our Care Home.


My understanding is that several meetings took place between our Manager and the family to address any concerns over the care provided.
We do have a complaints policy in place, and your concerns could have been brought to the attention of the Directors who would have actively worked with you to resolve them.


We would like to state that we do strive to provide an outstanding quality of care and improve our service user's experience wherever possible.
We are very sorry that you feel the experience did not meet your expectations and as part of our continual learning and improvement policy, we will conduct a full review in our practices and procedures and address any shortfalls that are identified.


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Review from J B (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and caring. My mum is very happy staff are more involved with Mum.

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Review from S S (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful staff. Mum is happy at all times.

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Review from J L (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always friendly, and Mum seems to be looked after well.

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Review from Gloria B (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, very warm and friendly. Staff very caring with residents, which is nice to see. When visiting, you are offered tea and cake, which is nice. All I can say, it is like one big family. Well done.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your lovely review of Brookvale House. We are pleased that you find the home warm and friendly and the staff very caring. If there is anything that we can do on your next visit to the home, please do let one of our staff members know.


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Review from Jacqueline R (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Brookvale for a short while, but the care she was given was excellent.
All the staff were caring, and nothing was too much trouble.
My sister and I were made so welcome when we visited daily.
It felt like you were going into a family home rather than a care home, which was one
of the reasons why we had no doubt about Mum staying there.

Reply from Fatemah Bhanji, TBC at Brookvale House

Thank you for your kind review of Brookvale House. We are so pleased to know that your mum was given excellent care at Brookvale House and that our staff made you feel welcome. Our home is a family-run business, and it is wonderful to know that family values are practised within the home. Once again, thank you for your kind review.


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Review from S W (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the sad decision to move Mum into care, we couldn’t be more happy with Brookvale House. Mum is a wanderer and likes to constantly pack her things to go “home” however the staff are very in tune with this and help her realise she is now home.
The lovely carers are so kind and considerate
and keep us informed of everything that happens.
Pansy, with her bubbly enthusiasm, arranges lots of activities and we get monthly emails of all that is happening.
Mum seems content and settled now and we know it is the right place for her.
Overall it’s a relief for us that Mum is so well cared for and we can enjoy visiting, knowing she is calmer and safe

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your wonderful feedback of Brookvale House. We are pleased that your mum is well cared for at the home. We know it can be a difficult decision to place your loved one into care and we are glad that you have chosen Brookvale House. If there is anything else that we can do to ensure that your mum is comfortable during her stay at Brookvale.


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Review from Regina S (Daughter-in-law of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Brookvale House for over a year now, and we are very happy she is there. The staff are caring and engaging. They have activities all the time and the garden is absolutely beautiful to sit in. It is close to the high street, so we can take her out for a little walk and a
coffee.
Overall, we're happy with Brookvale.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are pleased that your mother-in-law is enjoying her time at the home. Please do let the senior management team know if there is anything that we can do to make your mother-in-law's stay more comfortable.


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Review from L C (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care for my dad is good. I think it has taken all of us to settle him being in care. He seems happy. The staff are very hard-working and do anything to assist. I am still worried about Dad's weight and the fact that he has lost quite a lot of weight. I think sometimes he leaves his food because
it becomes cold so he won't eat it His other care is good. Overall experience rate satisfactory.

Reply from Shan Visram, Director at Brookvale House

Thank you for review of Brookvale House.
Following this review, you have since met with our manager to go through your concerns which have now been resolved
If there is anything else we can do for your father whilst at Brookvale House, please do not hesitate to ask the care team at the home.


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Review from N M (Son of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful staff, keeping me updated on the care situation of my parents. They are both in the correct place for their care needs and both seem happy.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review. We are pleased to hear that both of your parents are happy and comfortable at Brookvale House and that you are content with the care they receive. Please do let the senior management team know if there is anything that they can do to make your parents more comfortable whilst they are at Brookvale House.


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Review from Erin M (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly on our arrival, very helpful and reassuring. Overall, very pleased.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review. We are pleased that you found our home and staff to be friendly and helpful. We hope that your loved one is enjoying their time at Brookvale House.


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Review from Carol P (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was living isolated and alone, not eating well and beginning to wander. Her dementia was getting worse and Brookvale was recommended. She was immediately made welcome and at home. She began using a scooter for the first time, improving her mobility. With regular meals, her appetite returned and
she enjoyed the social setting for meals. Interacting regularly with others her age improved her speech and interest in participating socially. The care staff and entertainment coordinator are very attentive and encouraging and the home is well managed and run.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your review. We are so pleased that your mum has made significant progress since she moved into Brookvale House. We are happy to hear that your mum has enjoyed the facilities, meals and activities we have on offer for all of our residents. Please do let any of the senior management team know if there is anything they can do to make your mum's stay with us comfortable.


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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Brookvale House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for Brookvale House is calculated as follows: ( (392 Excellents x 5) + (140 Goods x 4) + (14 Satisfactorys x 3) + (23 Very Poors x 1) ) ÷ 569 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookvale House is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

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Margaret Duncan

Job Title: Registered Manager

Joined: 2020

Margaret joined Brookvale House as the Registered Manager in September 2020.