Brookvale House

4 Brookvale Road, Portswood, Southampton SO17 1QL
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9.5 159 Reviews
  • Brookvale House, Southampton
Brookvale House is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

Transportation in Portswood is convenient, with frequent bus services connecting the area to other parts of Southampton. Southampton Central railway station is also within easy reach, providing access to regional and national train services.

Brookvale House is a 35-bed care home registered for persons who do not require nursing care. 22 rooms have a WC ensuite, with the remaining 13 rooms having a sink in the room. Each bedroom has individually controlled heating and access to television points.

The home has benefited from the creation of additional lounge areas that allow residents to spend time in a variety of social and quiet areas. It also allows areas of privacy outside of a resident’s bedroom where they can have a nice quiet conversation over tea with their visitors. Furthermore, Brookvale House has bespoke facilities spanning over two floors, and a beautiful garden for relaxation.

This environment allows the team to offer an unrivalled programme of care, companionship, and support with living throughout the day.

Overall, Brookvale House is a relative oasis of calm.

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Care Provided by Brookvale House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Margaret Duncan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Brookvale House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,050

  • We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.
  • (these prices are only a guideline, please contact Brookvale House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10am to 6pm or by arrangement


  • Parking

  • Car park available up to 12 cars - booking not required


Brookvale House Reviews (159)

Total of 159, showing 41-60
9.5

Brookvale House has a Review Score of 9.5 (9.543) out of 10, based on 48 reviews in the last 2 years. Over all time Brookvale House has 159 reviews.

Overall Experience

  • 111
  • 44
  • 2
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Date Published

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111

Review from S L (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brookvale House has been a lovely, friendly, safe home for my mother staff do a great job much appreciated.

Reply from Shan Visram, Director at Brookvale House

Thank you for kind review for Brookvale House. We are pleased to hear the staff have made your mother's visit a friendly and safe one.


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Review from J D (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad seemed really happy staying at the home; he loved taking part in activities and helping other residents.

Reply from Shan Visram, Director of Operations at Brookvale House

Thank you for your lovely review of Brookvale House. We are glad that your father enjoyed his time at the Home and in taking part in the activities that took place at the Home.


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Review from Kim F (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Mum's care. The home is excellent. The staff are very helpful apart from one. I am happy with Mum's care.

Reply from Margaret Duncan, Manager at Brookvale House

Thank you for the submission of your assessment of the care and premises of Brookvale House. You were very kind at alerting me to a particular staff member and I can reassure you this concern has now been addressed. Thank you for choosing Brookvale House.


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Review from J S (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is an amazing home. There is so much room for Dad to move about. There are lots of activities to join in with if he wants or quiet places to go if not. The garden is lovely it's so once to have an outside space to sit in. I love the way that I don't have to make an appointment to come in,
so I can come in whenever I want. Dad is so well looked after and has access to a dentist, hairdresser and podiatrist.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your wonderful review of Brookvale House. We are so pleased that you are happy with the facilities and services that are offered to our residents. We are happy that your father is comfortable and settled into the home. If there is anything that the team can do to make your father's stay more comfortable, please do not hesitate to speak to the senior management team.


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Review from Patrica H (Niece of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely atmosphere. My uncle seems very happy and well looked after.

Reply from Margaret Duncan, Manager at Brookvale House

Thank you for your review of our care home. We are happy your loved one has settled really well and is enjoying the homely atmosphere. We do pride ourselves on being a caring home from home.


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Review from A F (Grandson of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first visit. A fantastic experience.

Reply from Margaret Duncan, Manager at Brookvale House

Thank you for visiting Brookvale House, we are happy you enjoyed your visit. Please speak to the manager on your next visit so we can discuss how we could improve our rating and your visit experience. Kind regards, Margaret Duncan, Home Manager.


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Review from G B (Son of Resident) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home, very clean, staff are brilliant, lots of things for the residents to do. Staff are very attentive, lovely garden. Foods great.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are so pleased that your loved one is enjoying all the facilities and services that we have to offer. If there is anything we can do to make your loved one's stay more comfortable, please do let the team know.


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Review from Fiona B (Friend of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brookvale House is a great find. The residents are obviously cared for and by a devoted team of delightful mixed personalities. Entertainment is clearly recognised as key here, an enormous task driven by a formidable personality, confident and well-planned. There are always going to be issues to address,
bibs at meal times would save on laundry and residents' clothing and lessen the shock to afternoon visitors. Wiping tables. More thought/training on blind care, especially socially. Maybe a buddy system for them might help, another resident perhaps.

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Review from C S (Husband of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has never been in a residential care home and I was concerned how she would settle in. I need not have worried, the staff have been excellent and she has settled in, is happy and seems to enjoy the company of other residents. Plenty of events see has improved since being in Brookvale House,
staff can't do enough for her.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. It is a very big decision to place a loved one into care, but we are so glad to hear that your wife has settled in and is happy at Brookvale House and that you are happy with the decision. If there is anything that the team at the home can do to make your wife's stay more comfortable, please do let them know.


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Review from Brenda S (Wife of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank you all enough for the care given to my husband. He always looked very well cared for and was content. All the staff were helpful, friendly and polite. There was a very good atmosphere and full marks for the security. I cannot comment on activities as he could not participate but I did
see other residents happily doing so. I would definitely recommend Brookvale House as an excellent care home.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. It was an honour and a pleasure to care for your husband and we are glad that the team at the home were able to support your husband during the time he was with us at the home. Our ethos is always to ensure that our residents are comfortable throughout their stay with us at Brookvale House. Once again, thank you for your lovely review.


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Review from P S (Son of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Brookvale since last July and me and my family are very pleased with our choice of care home. The staff are pleasant and caring. The home is clean and tidy and there always seems to e entertainment provided.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are pleased to hear that your mother has settled into Brookvale House and is comfortable there. If there is anything else we can do, please let the Manager or one of the senior management team know.


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Review from Jenny C (Daughter of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a cheery reception from the staff, especially one member who always stops for a chat and a catch-up.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are pleased to hear that the staff are always cheery and friendly when you visit. If there is anything we can do for your loved one, please do let the manager or a member of the senior management team know.


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Review from K P (Daughter of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A difficult time for us as a close family. The decision to place mum in care was made easier with a caring assessment and placement. Brookvale is the right place for my mum's Alzheimer's, wondering and nervous; she has settled well.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are pleased to hear that the process to have your mum stay at Brookvale House was easy and straightforward. We are glad to hear that your mum has settled in to Brookvale House well and that you feel comfortable to have her stay there. If there is anything we can do to make your mum's stay more comfortable, please do let the manager, or one of the senior management team know.


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Review from M S (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident that the care given to Mum is the best available. The staff and management do their best to make sure that she is comfortable and safe and is included in the activities here at Brookvale House. I would recommend them to any prospective resident and their family.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are so pleased that your mum is comfortable at the home and feels safe within the home. We pride ourselves on our person-centred approach to care so if there is anything that the team can do to make your mum's stay more enjoyable, please do let the manager, or one of the senior management team know.


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Review from Dave K (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, always happy and helpful. Entertainment and activities are good and keep Dad involved. Communication could improve a little, email etc, but the telephone is always answered for any queries.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review. We pride ourselves on person-centred care and are pleased that your dad is enjoying his stay with us and is particularly enjoying the entertainment activities available. We do thank you for your honest feedback. We will most definitely discuss this with the team at Brookvale House. In the meanwhile, if you do have any further feedback or suggestions, please do let the manager/senior management team know and they would be happy to assist.


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Review from Tracy S (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in better than I could have expected. I am so pleased. She seems so much more relaxed than at her last home. All the staff are very friendly and helpful.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind and positive review! We are glad to hear that your mum is settling in well at Brookvale House and that the staff have made the transition easy. If there is anything more that we can do to make your mum's stay more comfortable, please do let the manager/assistant manager know.


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Review from Ben P (Grandson of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy coming here to see my grandad. Everyone is friendly and always gives me a cup of tea and my grandad always seems happy, so that makes me happy.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are so glad to hear that your grandad is happy at the home and in turn, you are also pleased. Please let the manager or the management team know if there is anything they can do to make your grandad's stay more comfortable.


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Review from Amanda P (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has just moved in but the carers are friendly and welcoming. For a busy care home, it seems to be well run.

Reply from Shan Visram, Director at Brookvale House

Thank you for your kind and lovely review of Brookvale House. If there is anything that we can do whilst your father is with us please feel free to speak with the manager or the management team at the home.


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Review from H L (Niece of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice care home, which is taking good care of my uncle! Friendly staff, which has helped me a lot, since I live abroad and are not able to visit my uncle on a regular basis! Really nice garden and nice surroundings.

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Review from G W (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff caring and helpful. The quality I look for, is that the staff actually care about the residents at the home. Relatives can easily talk to staff about any concerns they may be worrying about. The management have worked hard to improve and update the lounges, bathrooms, new curtains
and chairs, bedrooms being clean and tidy. The garden looks lovely in the summer months. The residents have a variety of table activities, along with armchair exercises and lots of happy singing. Entertainers get everyone singing, before the tea and cake arrive.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. Making the decision to place your loved one into care can be a very difficult decision, however, we are so pleased that you chose Brookvale House and that your loved one is happy there. Our team members pride themselves on a person-centred approach to care and we are glad to hear that they are always caring and helpful. If there is anything that your loved one requires, please do not hesitate to let the manager or the senior management team know. They will be glad to assist.


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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Brookvale House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for Brookvale House is calculated as follows: ( (392 Excellents x 5) + (140 Goods x 4) + (14 Satisfactorys x 3) + (23 Very Poors x 1) ) ÷ 569 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookvale House is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Margaret Duncan

Job Title: Registered Manager

Joined: 2020

Margaret joined Brookvale House as the Registered Manager in September 2020.