We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.
10am to 6pm or by arrangement
Car park available up to 12 cars - booking not required
Brookvale House has a Review Score of 9.5 (9.543) out of 10, based on 48 reviews in the last 2 years. Over all time Brookvale House has 159 reviews.
Review from K F (Husband of Resident) published on 17 June 2021
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Overall Experience
5.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Thank you for your wonderful review of Brookvale House. We are pleased that you were so happy with the care provided by the team at the Home and that you too were looked after during your visits to the Home.
Thank you once again for this lovely review.
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Review from M H (Daughter of Resident) published on 7 June 2021
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5.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Thank you for your lovely review of Brookvale House, we are pleased that we were able to look after your mum at our Care Home and that all your questions were answered timely.
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Review from R K (Friend of Resident) published on 30 April 2021
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5.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Thank you for your lovely review of Brookvale House. We are pleased that the Home was able to facilitate your visit to see your friend at our Home.
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Review from L H (Daughter of Resident) published on 8 February 2021
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4.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Thank you for your review of Brookvale House. We are pleased that mum is happy with the care that is being provided and that the staff are continually making her smile.
Please let the care team know if there is anything else that we can do to make mums stay even better.
We are currently in the process of refurbishing all the rooms which we hope to complete over the next 6 months.
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Review from Jill G (Daughter of Resident) published on 14 January 2021
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5.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Thank you for such a lovely review of Brookvale House. Your kind words will go a long way to putting a smile on the staff's faces during such a difficult time.
We are so pleased that your mum has settled into our home and that you are happy with the environment that she is in.
The home have worked incredibly hard to create a safe environment for our residents, whilst accommodating for safe visits at the home.
Thank you once again.
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Review from A S (Son of Resident) published on 14 January 2021
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4.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Thank you for your review of Brookvale House.
We are pleased that we were able to facilitate the opportunity for you to safely see your father at our home.
If there is anything else we can do, please talk to our care team who will be more than happy to assist you.
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Review from Rob B (Son of Resident) published on 14 January 2021
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4.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Thank you for your kind review of Brookvale House.
The home has gone to get lengths to ensure the safety and protection of our residents and our staff, enabling us to facilitate safe visits for families.
We are pleased that you have found the staff to be helpful, and if there is anything else that we can do for your mum while she is at Brookvale House please let the care team know.
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Review from Jo M (Daughter of Resident) published on 14 January 2021
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5.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Thank you for your lovely review of Brookvale House. We are so pleased that we were able to arrange a covid safe visit for you to see your mother at the home. The home has worked hard to ensure that everyone is safe during these difficult times and it has enabled us to facilitate visits and capture moments such as you have mentioned in your review.
The home continues to go through a refurbishment project, and we believe the upgrades have given the home a much modern look.
Thank you for your support.
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Review from G W (Husband of Resident) published on 14 January 2021
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5.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Thank you for your review of Brookvale House.
We are pleased that you are happy with the care home and the staff. Please let the manager or the care team at the home know if we can do anything to improve your wife's stay at Brookvale House.
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Review from Brian T (Son of Resident) published on 11 January 2021
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5.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Hello
Thank you for your review of Brookvale House. We are so pleased that we were able to accommodate a safe visit between you and your mum in our summer house.
The home have worked so hard to ensure that special moments like this are able to happen within the grounds of the Home.
Please let the care home know if there is anything else we can do for your mum at the home.
We wish you all the best for 2021.
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Review from Julie D (Daughter of Resident) published on 7 January 2021
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5.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Thank you for your lovely review of Brookvale House.
We are so pleased that we were able to facilitate a special moment between yourself and your mum during these unprecedented times.
The Home continues to work hard, and we thank you for being understanding and working with us to accommodate safe visits within the home.
If there is anything else that we can do, please let the care team know at the home
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Review from Susan B (Sister-in-law of Resident) published on 16 December 2020
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Overall Experience
4.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Thank you for your review of Brookvale House. We are taking every measure to ensure that visits at the Home can take place safely for both yourselves and for your sister in law at Brookvale House. We hope that the Home can open up fully to indoor visits in 2021. If there is anything that the care team at the Home can do to help your sister in law at the Home please feel free to contact the Home.
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Review from Allen A (Brother-in-law of Resident) published on 3 December 2020
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5.0 out of 5
Reply from Shan Visram, Director at Brookvale House
Thank you for your review of Brookvale House. We are pleased that your Sister in Law is enjoying her time at Brookvale House and is making progress in her Health. If we can do anything further please feel free to talk to our Manager or Care Team who will be more than happy to assist.
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Review from G W (Son of Resident) published on 25 March 2020
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5.0 out of 5
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Review from Jackie L (Daughter of Resident) published on 24 February 2020
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5.0 out of 5
Reply from Kerry Colbourne, Manager at Brookvale House
Thank you very much for your lovely review, I will pass your comments on to the staff.
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Review from Anne B (Daughter of Resident) published on 18 February 2020
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4.0 out of 5
Reply from Kerry Colbourne, Manager at Brookvale House
Thank you for your kind review. I notice you rated satisfactory in two areas. If you would like to discuss this further to help us with any improvements to make your Mum's stay more comfortable, I will be happy to meet with you.
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Review from J N (Son of Resident) published on 20 January 2020
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4.0 out of 5
Reply from Kerry Colbourne, Manager at Brookvale House
Thank you for your kind review, I will pass your comments on to the care team. I notice you have scored us three for your Mum's room. Please come and see me so we can discuss any potential improvements going forward.
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Review from Lucy B (Niece of Resident) published on 20 January 2020
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5.0 out of 5
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Review from L N (Friend of Resident) published on 19 December 2019
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4.0 out of 5
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Review from M D (Friend of Resident) published on 19 December 2019
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4.0 out of 5
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The Review Score of 9.5 (9.543) out of 10 for Brookvale House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.543 for Brookvale House is calculated as follows: ( (392 Excellents x 5) + (140 Goods x 4) + (14 Satisfactorys x 3) + (23 Very Poors x 1) ) ÷ 569 Ratings = 4.543
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brookvale House is based on 45 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 45 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 May 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2020
Margaret joined Brookvale House as the Registered Manager in September 2020.
