Brookvale House

4 Brookvale Road, Portswood, Southampton SO17 1QL
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9.5 159 Reviews
  • Brookvale House, Southampton
Brookvale House is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

Transportation in Portswood is convenient, with frequent bus services connecting the area to other parts of Southampton. Southampton Central railway station is also within easy reach, providing access to regional and national train services.

Brookvale House is a 35-bed care home registered for persons who do not require nursing care. 22 rooms have a WC ensuite, with the remaining 13 rooms having a sink in the room. Each bedroom has individually controlled heating and access to television points.

The home has benefited from the creation of additional lounge areas that allow residents to spend time in a variety of social and quiet areas. It also allows areas of privacy outside of a resident’s bedroom where they can have a nice quiet conversation over tea with their visitors. Furthermore, Brookvale House has bespoke facilities spanning over two floors, and a beautiful garden for relaxation.

This environment allows the team to offer an unrivalled programme of care, companionship, and support with living throughout the day.

Overall, Brookvale House is a relative oasis of calm.

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Care Provided by Brookvale House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Margaret Duncan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Brookvale House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,050

  • We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.
  • (these prices are only a guideline, please contact Brookvale House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10am to 6pm or by arrangement


  • Parking

  • Car park available up to 12 cars - booking not required


Brookvale House Reviews (159)

Total of 159, showing 101-120
9.5

Brookvale House has a Review Score of 9.5 (9.543) out of 10, based on 48 reviews in the last 2 years. Over all time Brookvale House has 159 reviews.

Overall Experience

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Date Published

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111

Review from B L (Brother of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother seems quite content to be there which is a good thing. We have always found the staff to be pleasant and helpful and very respectful of him.

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Review from S E (Respite Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my stay at Brookvale House very pleasant and comfortable. The gardens nice and colourful to look at.
All the staff have made me feel welcome and have been very helpful in my two weeks of staying.

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Review from L M (Regular Volunteer) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit twice most weeks over a number of years and am impressed with the standard of care and kindness of the staff. The resident I visit says repeatedly "They are so good to me here".

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Review from Celine S (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find all the staff at Brookvale House kind and helpful. My mother's bedroom is always clean and tidy and she always looks well cared for with fresh clean clothes. She looks comfortable in the very smart new chairs and there is always plenty of entertainment.

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Review from A D (Friend of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend, usually three times a week, and always find all the staff very friendly. It is a very pleasant home.

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Review from Gary C (Son of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for, supported and stimulated. The staff are of course a group of varied individuals but as a rule, are genuinely caring and respectful.

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Review from Sue E (Friend of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brookvale staff are all very friendly and helpful and working hard to maintain the care and dignity of their residents. The care home is clean and comfortable and the garden is colourful and well maintained. The food is excellent, with a good variety and taking into account smaller appetites and dietary
requirements.

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Review from T M (Son-in-law of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff at Brookvale House have worked hard to settle my mother-in-law in to be here. It has been very difficult at times for all concerned but they have built a lovely caring relationship with her and they have treated her with respect and dignity. The home is lovely and the garden is a lovely
area to sit out and relax. The activities are good, but most of all the food is outstanding and the food is a very important part of a residents life.

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Review from Marie M (Wife of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first contact with Brookvale House was a telephone conversation. It was very much better handled than in the other homes I had already contacted. The persons who came to see us in our house inspired confidence. And, indeed, I know, and our children know, that my husband is safe with you.
At all
times, all the members of staff have been kind, friendly and patient. The food is very good, the place is very clean, all my concerns have been taken into consideration.
I have been made to feel very welcome every single day, so have our son and our friends.

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Review from Stuart S (Friend of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been in Brookvale for several months now and tells me she is very happy there. The staff are so kind and everyone seems to love working there.

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Review from Shaun W (Son of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Last minute respite care required. The manager came out to review my father and we were able to get my father in 2 days later.
The staff were excellent, caring for my father ensuring that he was safe, cared for and treated with care and dignity. The staff used humour to help dad cope with his Alzheimer's
which he thoroughly enjoyed the interaction.
Thank you to all the staff.

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Review from Ashley S (Son of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the care and attention shown by staff to my mother. My only reason for not giving more excellent scores is down to the building in which the home operates. This results in old passageways and gloomy corners. The garden is very nice and a pleasant spot in which to sit. I
have not scored activities as I don't think my mother ever chose to participate.

Reply from Shan Visram, Director of Operations at Brookvale House

Dear Mr S
Thank you for your kind review of Brookvale House. We are slowly working on brightening up the Home - by doing a refurbishment program.
We have already started on the handrails and are slowly updating the common areas and bedrooms.
Is there any activities that your mum would enjoy in participating in? If so please let us know and we will try to accommodate this so that she can further enjoy her time at the Home.


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Review from Heather D (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and efficient staff. Mum seems to have settled in well. She was made to feel very welcome. The room is a nice size. Lovely garden for the summer. Appear to have lots of activities during the day.

Reply from Shan Visram, Director of Operations at Brookvale House

Thank you for the kind review of the Home. We are glad to hear that your mum has settled into the Home well, and with the lovely weather with us I am sure she will make full use of our Sensory Garden.
We have worked hard on increasing the number of activities at the Home to ensure residents are fully engaged and active.
If there is anything else we can assist with please do not hesitate to contact the Care Team.


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Review from Rosemary S (Sister of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the home for my relative. Very good communication between staff and clients. I have a good satisfactory feeling when I leave my relative after a visit.

Reply from Shan Visram, Director of Operations at Brookvale House

Dear Ms S


Thank you for your lovely review of Brookvale House. I will pass on your kind words to the team.
If there is anything more we can do please do not hesitate to contact Kerry and the care team and they will be more than happy to assist you.


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Review from Andrew O (Nephew of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is fantastic. My uncle was very unsettled in his last home. Since living at Brookvale, he has calmed down so much and never wants to leave for days out etc. All the residents seem well cared for, the food options are, second to none. Staff are very friendly and happy.

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Review from Jennifer M (Sister of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly staff on visits, brother seems happy. Room quite small though.

Reply from Shan Visram, Director of Operations at Brookvale House

Dear Ms Mort


Thank you for your review of Brookvale House.
I note that you state you feel the rooms are small at the Home, we do have bigger rooms at the Home, and depending on availability and funding, we might be able to move your sister to another room.
Please feel free to talk to Kerry and the Care Team to discuss this further.


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Review from Mary G (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome by the staff when we arrive. Mother likes her room very much and says how kind everyone is who cares for her.

Reply from Shan Visram, Director of Operations at Brookvale House

Dear Ms Gordon


Thank you for your review of Brookvale House.
Thank you for your kind words, I note that you rate our safety and security as only satisfactory, and would like to know what the Home could do to improve in this area.


Please feel free to talk to Kerry or the care team at the Home to discuss this matter further.


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Review from Kevin J (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly atmosphere, my father seems as happy as can be expected. Staff are approachable, friendly and informative. Activities provided are excellent. Food quality and variety is excellent. We are overall, very happy with the care being provided. All the staff here seem to do an excellent job.

Reply from Shan Visram, Director of Operations at Brookvale House

Dear Mr Jenks


Thank you for your lovely review of Brookvale House.
I will pass on your kind words to all at the Home


Regards.


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Review from David C (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in very well and the staff are excellent in their care and attention.

Reply from Shan Visram, Director of Operations at Brookvale House

Dear Mr Church


Thank you for your kind review of Brookvale House.
If there is anything else we can do to further enhance the stay of your father, please do not hesitate to talk to Kerry or any of her care team.


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Review from Coralie L (Granddaughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home appears lovely. Grandad always looks clean and dressed. Occasionally he doesn't look clean shaven but I understand that maybe because Grandad refuses.
The home itself is clean, smells OK and staff are friendly, approachable and know their residents.

Reply from Kerry Colbourne, Manager at Brookvale House

Thank you for your very kind review of the home.


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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Brookvale House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for Brookvale House is calculated as follows: ( (392 Excellents x 5) + (140 Goods x 4) + (14 Satisfactorys x 3) + (23 Very Poors x 1) ) ÷ 569 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookvale House is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Margaret Duncan

Job Title: Registered Manager

Joined: 2020

Margaret joined Brookvale House as the Registered Manager in September 2020.