Lawnbrook Care Home

15 Lawn Road, Portswood, Southampton SO17 2EX
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9.9 84 Reviews
  • Lawnbrook Care Home, Southampton
Lawnbrook Care Home, in Portswood, Southampton, is a purpose-built Residential care home with 30 beds which are all en suite. It has beds available for a variety of residential and dementia care requirements, for long and short term stays, having additional expertise to care for dementia sufferers.

The home is also an ideal facility for people who have physical disabilities, with spacious interiors and comfortable furnishings to ensure that mobility problems are made simpler - with occupancy for couples and friends also.

An open-plan interior makes for a pleasant social setting, with private meeting areas and even a small chapel area.

The team of Carers are committed to providing excellent care and maintain the residents' person-centred care plan.

Residents are encouraged to participate in activities and events and also indulge in delicious cooked meals.

The latest digital care planning system is used by care staff to prepare a person-centred care plan and record the care that residents receive.

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Care Provided by Lawnbrook Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Lawnbrook Care Home Ltd
  • Person in charge
  • Mimi Ernesto (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Lawnbrook Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,100
    • Self-Funded Residential Dementia Care £900 – £1,100
    • RESPITE Self-Funded Residential Care £900 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £900 – £1,100

  • (These prices are only a guideline, please contact Lawnbrook Care Home to find out the exact price for your requirements.)
  • (these prices are only a guideline, please contact Lawnbrook Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Lawnbrook Care Home Reviews (84)

Total of 84, showing 61-80
9.9

Lawnbrook Care Home has a Review Score of 9.9 (9.878) out of 10, based on 20 reviews in the last 2 years. Over all time Lawnbrook Care Home has 84 reviews.

Overall Experience

  • 57
  • 26
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Date Published

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Review from R S (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A comfortable place, not too big, not too small. Very attentive staff.

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Review from P T (Wife of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a friendly care home. I have been made very welcome and made tea and biscuits.

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Review from Veronica W (Daughter-in-law of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy here she is very well looked after. The staff are really nice friendly and helpful. There are lots of activities for the residents too which is important. They really enjoy the entertainment and so do I.

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Review from Peter W (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff are always happy to help. Clean with good food. Regular activities and entertainment.

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Review from Margaret P (Sister-in-law of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my sister-in-law with my husband since she has been there (transferred in August 2017) she has got used to the change for her, this did take some time, We have found the staff helpful and caring. She says she wants for nothing and is happy with her room and all the amenities there. We both feel
grateful that she is well looked after and care for. We mostly visit of an afternoon and always given a nice cup of tea and biscuits and cake.

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Review from Rita C (Niece of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the first half of the year, Lawnbrook Care Home appears to have made considerable improvements - in care generally and in appearance and amenities. I understand new owners are continuing this process.
My aunt, aged 93, has settled in after a difficult start and now is much happier. The staff
seem kind and caring and personally, I am much happier about her residence in the home.

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Review from Bryan W (Son of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found on our weekly visits to my mother that she is content and comfortable, she is always clean in herself and her clothes are kept clean and tidy. There are always staff about in the day room/dining room and they are always alert and aware of residents needs.
Mum's room is smart, airy
and very clean.
We are kept informed of Mum's health and needs as they arise.
Each time we visit we are always offered tea, coffee and biscuits.
We are pleased to see a reasonable program of entertainment to keep residents alert and involved.

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Review from Sally N (Niece of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care and attention is given to my uncle.

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Review from Suzanne G (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Lawnbrook Care Home for around a year now and has settled in really well. She is very happy and looks very well looked after and she says how lovely the staff are. She has just celebrated her 100th birthday and the home, along with the family, put on a party to celebrate.

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Review from June D (Friend of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A dear friend of many years standing has now resided in your home for many months. She is so happy and content and has nothing but praise for the staff and her care. She wants to be there until the end of her days. When visiting, we have had nothing but courtesy, warmth and helpfulness. Nothing is too
much trouble. We would recommend your care home without hesitation.

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Review from Penny J (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother always looks well cared for and happy. The staff are always friendly and helpful. The other residents all seem happy in their environment. I have no complaints about my mother's welfare or about the care home.

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Review from Carolyn V (Daughter-in-law of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is exceptional. The first priority of the staff is always the residents.

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Review from Jane D (Friend of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was the resident's birthday and the staff had gone to great lengths to make sure he had a happy day.


The staff seemed very caring and responsive to the needs of all the residents.


The building was newly decorated with the use of primary colours in the furnishings which made the ambience bright

and uplifting.

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Review from J F (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well and has made friends. We always find the staff very friendly and helpful. They are always kind and caring with my mum and the other residents.

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Review from W W (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy, lots of activities and entertainment scheduled on a regular basis including a hairdresser and podiatry.
Staff are very friendly.

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Review from Viv L (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did a review last year and all my comments are the same. Now my dad has been in Lawnbrook longer my views have grown with more fondness of the place. The staff work so very hard and nothing is ever too much trouble. We have just had a wonderful Easter party which was just lovely. So many families
came, again the staff worked so hard and made the best day for everyone. Thank you everyone.

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Review from Chris D (Son of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant, well run home with friendly, caring staff. Plenty of activities for residents. Glad we found this home for my mother.

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Review from F S (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy here and settled very quickly. There are lots of activities during the week and she always has someone to talk to. All her needs, including appointments with nurses and doctors, are covered.

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Review from S C (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at this care home are lovely, they show genuine warmth and friendship to my dad. My dad is always clean and dressed nicely and his room is also clean too. This care home has fewer activities and less opulent menus than other more expensive places, but knowing my dad appreciated banter more
than these things, it was the right choice for him.
It is always tough moving into a care home but within a week he was less stressed than he had been in a few years.
That was 14months ago.

Reply from Shan Visram, Director of Operations at Lawnbrook Care Home

Dear Ms Claremont


Thank you for your review of Brookvale House, I am glad that your father has settled into is new environment and has enjoyed his time at Brookvale House.
I note that you currently find the Food/Drink and the Activities only satisfactory, and I am happy to arrange a meeting with you and our Care Manager to discuss where improvements can be made in these areas.


Thank you for your high praise if the quality of care and staff at the Home, I will let them know about your kind words that you have said.


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Review from Susan H (Daughter of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum's overall health has improved greatly since moving to LawnBrook last year. The staff are dedicated and caring and always have time for her. She often tells me that if she's having trouble sleeping at night, they will bring her a cup of tea and sit and have a chat with her which I find most reassuring.
Praise too for the management, nothing is too much trouble for them. Staff and management give their support not just to Mum but to me and my family as well which I greatly appreciate as it's been a difficult time for us all emotionally. I feel content knowing that Mum is in a clean, warm and friendly environment being well fed and well looked after.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Lawnbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Lawnbrook Care Home is calculated as follows: ( (208 Excellents x 5) + (29 Goods x 4) ) ÷ 237 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lawnbrook Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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