St Elizabeth has a Review Score of 9.6 (9.567) out of 10, based on 7 reviews in the last 2 years. Over all time St Elizabeth has 32 reviews.
Review from Phil T (Son of Resident) published on 11 March 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jude Soffe, Manager at St Elizabeth
Many thanks for your review. We are so happy to hear that you are satisfied with the care we provide. Your mother is a delight to have at St Elizabeth.
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Review from Phillip C (Son of Resident) published on 28 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jude Soffe, Manager at St Elizabeth
Thank you very much for the positive review. It is our pleasure having your dad reside at St Elizabeth Rest Home. We will endeavor to continue to provide the very best care and support our team delivers.
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Review from Katie B (Daughter of Resident) published on 28 January 2025
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Overall Experience
5.0 out of 5
Reply from Jude Soffe, Manager at St Elizabeth
Thank you for the positive review. Your mum is a pleasure to care for and is a delight to have at St Elizabeth Rest Home. We are very lucky to have such a caring, supportive team who will endeavor to continue to make your mum's experience a positive one.
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Review from Andrew P (Son of Resident) published on 21 November 2024
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Overall Experience
5.0 out of 5
Reply from Jude Soffe, Manager at St Elizabeth
Thank you for the kind and positive review. It was an absolute pleasure to be able to accommodate your Dad's wishes and have him spend his final days with us. He was such a gentleman. You are always welcome to pop in for a drink and a chat. Don't be a stranger.
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Review from Phillip C (Son of Resident) published on 5 January 2024
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Overall Experience
5.0 out of 5
Reply from The Manager, Manager at St Elizabeth
Thank you so much for your review, such positive feedback is warmly welcomed and will be cascaded to all our team. We feel very privileged to be part of Dad's framework of support.
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Review from Glynis M (Friend of Resident) published on 23 November 2023
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Overall Experience
5.0 out of 5
Reply from The Manager, Manager at St Elizabeth
Thank you for taking time to review us. The team greatly appreciate such positive feedback. All staff take pride in their delivery of care and support. Thank you so much for your support too.
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Review from Karen D (Daughter of Resident) published on 23 November 2023
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Overall Experience
5.0 out of 5
Reply from The Manager, Manager at St Elizabeth
Thank you for your lovely review. I will ensure your feedback is cascaded to the entire staff team. They work so hard in their delivery of person centred care and support. Thank you again for taking time out to submit this review.
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Review from Debbie H (Sister of Resident) published on 6 February 2023
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Overall Experience
5.0 out of 5
Reply from The Manager at St Elizabeth
Thank you for your review. We are very happy to receive such positive feedback. We are so pleased that your brother feels settled here at the home.
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Review from Sonia H (Granddaughter of Resident) published on 31 January 2023
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Overall Experience
5.0 out of 5
Reply from The Manager, Manager at St Elizabeth
Thank you so much for submitting a review. I will pass on all feedback to the staff team, who work tirelessly in making sure everyone feels safe, supported and settled.
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Review from Jaime H (Granddaughter of Resident) published on 27 January 2023
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Overall Experience
5.0 out of 5
Reply from Beccy Clarke, Manager at St Elizabeth
Thank you so much for your review. I will pass on such positive feedback to the staff. So pleased Nan feels settled and happy. My door is always open.
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Review from M M (Granddaughter of Resident) published on 25 January 2023
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Overall Experience
5.0 out of 5
Reply from The Manager, Manager at St Elizabeth
It is really great to receive such positive feedback. Thank you for your review.
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Review from Matt M (Son of Resident) published on 24 January 2023
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Overall Experience
5.0 out of 5
Reply from The Manager at St Elizabeth
Thank you, Matt, for submitting your review. Great feedback; thank you for such positive comments. I will pass these on to the staff team.
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Review from Martyn W (Son of Resident) published on 23 January 2023
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Overall Experience
5.0 out of 5
Reply from Rebecca Clarke, Manager at St Elizabeth
Your review is greatly appreciated; thank you. I am so pleased to receive positive feedback, which will be passed on to all the staff.
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Review from Jennifer W (Daughter of Resident) published on 23 January 2023
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Overall Experience
5.0 out of 5
Reply from Beccy Clarke, Manager at St Elizabeth
Thank you so much for taking the time out to submit a review. All feedback is warmly invited and will be passed onto our staff team.
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Review from Ian W (Son of Resident) published on 23 January 2023
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Overall Experience
5.0 out of 5
Reply from The Manager, Manager at St Elizabeth
Thank you for submitting your review. We warmly welcome all feedback, and I will pass on the positives to all the staff team.
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Review from G M (Daughter of Resident) published on 20 January 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Beccy Clarke, Manager at St Elizabeth
I really appreciate your feedback. The whole team work tirelessly to ensure everyone here feels supported, including friends and loved ones. My door is always open.
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Review from Christine C (Daughter of Resident) published on 19 January 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from The Manager at St Elizabeth
Thank you for taking the time out to review us. We feel privileged to have been part of Dad's care and support and hope you will keep in touch with the Home. All feedback will be cascaded to the whole staff team.
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Review from Charlotte E (Granddaughter of Resident) published on 17 January 2023
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Overall Experience
5.0 out of 5
Reply from Beccy Clarke, Manager at St Elizabeth
Thank you so much for your review. I am so pleased that your Nan feels settled and happy. I will continue to update you, and my door is always open.
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Review from Jean-Pierre P (Relative of Resident) published on 5 October 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Philip Geary, Director at St Elizabeth
Jean-Pierre, thank you so much for your kind words. Your continued support is much appreciated.
Best regards as always.
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Review from Nicky W (Daughter of Resident) published on 20 September 2021
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5.0 out of 5
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The Review Score of 9.6 (9.567) out of 10 for St Elizabeth is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.867 for St Elizabeth is calculated as follows: ( (73 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.867
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for St Elizabeth is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Aug 2024
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Job Title: Director and Company Secretary
St Elizabeth Rest Home is owned by RG CARE HOMES LTD who took ownership of St Elizabeth Rest Home in 2018. St Elizabeth is personally overseen by the Director and Company Secretary Mr Phillip Geary, FIH. FRSPH. Phillip Geary is a fellow of The Royal Society of Public Health. Philip Geary has a background and portfolio in a variety of Health and Hospitality businesses
Job Title: Admin Coordinator
Our management team have years of experience and passion for care. This includes the Administration Coordinator, Pam Boulton who has previous experience as a Registered Manager in the Health and Social Care Sector, holding NVQ level 4.
Job Title: Deputy Manager
The Deputy Manager, Natasha Sykes has attained RMA level 4 and has many years of invaluable experience in leadership and management, previously registered in a management and leadership role. Natasha is qualified to oversee all medication management within the Home.
Job Title: Senior Health Carer
Senior Health Carer Danni King has extensive experience in Health and Social care and is qualified at level 3 in the Health and Social Care diploma. Danni is certified as our 'Train the Trainer' and teaches Manual Handling within the Home to all staff
Job Title: Senior Health Carer
Sara has extensive experience in Health and Social care and is qualified at level 3 in the Health and Social Care diploma.
She has completed the 12 steps to End of life, with over 8 years experience as an End-of-Life Champion.
Job Title: Head Cook
Nutrition is expertly tailored, developed, and delivered by our head cook, Jacqui White. Jacqui takes pride in preparing Healthy Home-Cooked meals which include locally sourced ingredients, ensuring menus are regularly updated and reflect service users' choices and preferences. Skills and training include Food Safety levels 1 and 2, Specialized diets that incorporate the IDDSI framework, Dysphagia, Diabetes and Allergens.
Job Title: Activities Coordinator
The Activities coordinator Caroline Parker has over 22 years of experience in working within Health and Social care and holds NVQ level 3. Caroline oversees activities for all service users and centres her approach on promoting positive risk-taking in attaining individuals’ goals which include, one-to-one reminiscing, and support out to Local markets, coffee shops, day clubs and lunches. Caroline also organizes all events and entertainment at St Elizabeth.
Job Title: Pet Therapy
St Elizabeth's unique Pet Therapy team help to support service users' well-being and includes a Dachshund cross named Lilly and a visiting Collie, named Tommy.
Job Title: Maintenance
Maintenance is overseen by Sean Tarrant who has been affiliated with St Elizabeth since 2019. To retain our homely and familiar atmosphere, we try to retain the same person to deal with all our repairs and renewals so as to avoid lots of different tradesmen. Sean oversees both the interior and the exterior and our small garden at St Elizabeth.
Job Title: Care Team
All other staff in our team are involved in an ongoing training development plan which includes all mandatory training and any other training that they have a particular interest in. All staff have the ability and knowledge to deal with the needs of our service users and deliver person-centred care Recruitment of new staff is led using value-based qualities to ensure our staff team can naturally demonstrate kindness and consideration. We also aim to ensure that every member of staff has at least achieved an NVQ level 2/Care Certificate.
