St Elizabeth

115 Swift Road, Woolston, Southampton SO19 9ER
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9.6 32 Reviews
  • St Elizabeth, Southampton
At St Elizabeth, all individuals are treated with dignity and respect and no resident will receive less favourable care for any reason, especially in respect of age, race, status, religion, gender or sexual orientation.

The home cares for people over the age of 65 years and those who may have a diagnosis of dementia.

Staff encourage residents to make suggestions about how the home is run.

Visitors are able to visit any time and stay as long as they want.

Activities include entertainers, trips out, chair aerobics and quizzes.

Residents can look forward to flexible meal times. Breakfast is usually served before the resident gets up, in their bedroom, unless eating downstairs is preferred.

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Care Provided by St Elizabeth

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • RG Care Homes Ltd
  • Person in charge
  • Jude Soffe (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for St Elizabeth

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £925
    • Self-Funded Residential Dementia Care £950 – £975
    • RESPITE Self-Funded Residential Care from £925
    • RESPITE Self-Funded Residential Dementia Care from £950
  • (these prices are only a guideline, please contact St Elizabeth to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

St Elizabeth Reviews (32)

Total of 32, showing 21-32
9.6

St Elizabeth has a Review Score of 9.6 (9.567) out of 10, based on 7 reviews in the last 2 years. Over all time St Elizabeth has 32 reviews.

Overall Experience

  • 27
  • 4
  • 1
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Date Published

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Review from Lilly W (Granddaughter of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Elizabeth home is so lovely and welcoming. My grandad is currently living here, and I feel very content and happy with the care and support he is getting; with being his carer, I was very anxious about where his new home would be, and I wanted the right support for him and his needs, at St Elizabeth,
the staff have made me feel very relaxed and reassured me every step of the way.

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Review from Jordan W (Granddaughter of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad has been a resident here since April and can’t thank the staff enough for everything they do. Lovely home and staff; grandad has really settled so well, but nice to see the improvements of the home in progress.

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Review from A M (Guardian of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the Power of Attorney for a resident who has made St Elizabeth their home for the last two years (and hopefully many more to come), I cannot speak highly enough of St Elizabeth. The commitment shown by the owner and his team to create a warm family atmosphere that feels like a 'real home from home
is second to none; this has been especially important during the last twelve months of lockdown. Being a small care home, the staff at St Elizabeth understand the induvial needs of every resident extremely well - something so important, but sadly not always possible in a larger care setting. Residents are treated with compassion, dignity, care and respect, and it is clear this is highly valued by both the residents and their families. I have always experienced open lines of communication with staff who are keen to learn background information that can help them to support residents. The staff at St Elizabeth are truly amazing - each and everyone going above and beyond on a daily basis.

Reply from Philip Geary, DIRECTOR at St Elizabeth

Thank you so much for your kind review. As you are aware, we try to make St Elizabeth's a "Home from Home" and care of the highest standard is our priority.
Kindest regards.


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Review from John S (Power of Attorney of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's Grandmother has been a resident for the last 2 years but sadly passed away this morning.


I'm sure the family would want me to express their thanks to the owners, managers and all the staff.
They have done such a great job in caring for her over the last 2 years and we have all been

so pleased with our choice of carers for her. It's been an unfussy, really human home for her, with lovely warm relationships and absolutely the right place for the time that remained to her.
Most of the family have seen her in the last few days in hospital or back at the home where she was returned for end of life care. She was comfortable, in familiar surroundings, with people who had cared for her and were able to provide the best support for her and for the family. Whilst there will be tears, her passing was both peaceful and (as best as it can be) at the right time for her. We are so very grateful for all that the staff of St Elizabeth's have done for her and for us.

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Review from R J (Sister of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sisters are very happy with the care my brother has in the home. I can't fault the home or the staff. They are all caring, happy ladies, they can't do more for my brother, he is happy there, safe and clean. If I need to ask anything about my brother the girls are so helpful, our sisters
have no worries about how he is, he is happy and cheerful.
I would like to thank all the staff in St Elizabeth home for looking after my brother, they are really lovely caring ladies. Worth their weight in gold. Bless them

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Review from S O (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff at the care home go beyond every day what they have to.
I have always found them so cheerful and helpful.
If anybody should ask I would most certainly recommend St Elizabeth's. It has recently been taken over and the new manager that has worked there forever is so caring and always
good with the residents. She is doing a brilliant job.

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Review from Sarah B (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at St Elizabeth since October 2015. I feel very grateful and at ease knowing she is somewhere that caters for her individual needs. There is a very low turnover of care staff which says a lot about good management too. All the staff are aware of my mother, her needs, abilities and
eccentricities coupled with dementia and mental health issues. I have met other relatives of previous residents of St. Elizabeth and they also speak very highly of its commitment to individual care, dignity and rapport with residents.

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Review from Martin W (Nephew of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided at St Elizabeth is excellent and would have no hesitation in recommending it to anyone looking for a care home.

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Review from R L (Son of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a very good care home and great value for money. Staff and management are very friendly and cheerful and very helpful.

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Review from A B (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are very friendly and caring to the residents. Meals are excellent, accommodation is adequate considering the age of the property.
Could be more activities, but realise this must be hard to organise with elderly people with dementia.
Overall, care very good, must be very difficult with problem
folk.

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Review from M K (Wife of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a heartbreaking decision for my husband to go into a residential home. From the outset, the owner and staff showed enormous compassion to make his stay as easy as possible. Each visit I am greeted by friendly staff and smiles.
Information from staff is easy and I feel that I can approach them
at all times.

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Review from Sharon S (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother first went to St Elizabeth for respite care for a short time. The whole experience of the place and the staff has been a pleasant one. The whole team are excellent, the atmosphere is very cheerful and nothing is too much trouble. The care and attention clearly show how dedicated the staff
are. There is a sense of calm and a relaxed feeling. My mother's room is always clean, fresh and has everything that she needs. Public areas are comfortable and she enjoys the lounges and the activities provided. The meals are fresh, well cooked and nutritious. Mum is very content here and it's all thanks to the management and team at this home. It is now 7 weeks later and she is still there and happy to be so.

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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for St Elizabeth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for St Elizabeth is calculated as follows: ( (73 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for St Elizabeth is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (10)

Phillip

Phillip Geary

Job Title: Director and Company Secretary

St Elizabeth Rest Home is owned by RG CARE HOMES LTD who took ownership of St Elizabeth Rest Home in 2018. St Elizabeth is personally overseen by the Director and Company Secretary Mr Phillip Geary, FIH. FRSPH. Phillip Geary is a fellow of The Royal Society of Public Health. Philip Geary has a background and portfolio in a variety of Health and Hospitality businesses


Pam

Pam Boulton

Job Title: Admin Coordinator

Our management team have years of experience and passion for care. This includes the Administration Coordinator, Pam Boulton who has previous experience as a Registered Manager in the Health and Social Care Sector, holding NVQ level 4.


Natasha

Natasha Sykes

Job Title: Deputy Manager

The Deputy Manager, Natasha Sykes has attained RMA level 4 and has many years of invaluable experience in leadership and management, previously registered in a management and leadership role. Natasha is qualified to oversee all medication management within the Home.


Danielle

Danielle King

Job Title: Senior Health Carer

Senior Health Carer Danni King has extensive experience in Health and Social care and is qualified at level 3 in the Health and Social Care diploma. Danni is certified as our 'Train the Trainer' and teaches Manual Handling within the Home to all staff


Sara

Sara Pocock

Job Title: Senior Health Carer

Sara has extensive experience in Health and Social care and is qualified at level 3 in the Health and Social Care diploma.


She has completed the 12 steps to End of life, with over 8 years experience as an End-of-Life Champion.


Jacqui

Jacqui White

Job Title: Head Cook

Nutrition is expertly tailored, developed, and delivered by our head cook, Jacqui White. Jacqui takes pride in preparing Healthy Home-Cooked meals which include locally sourced ingredients, ensuring menus are regularly updated and reflect service users' choices and preferences. Skills and training include Food Safety levels 1 and 2, Specialized diets that incorporate the IDDSI framework, Dysphagia, Diabetes and Allergens.


Caroline

Caroline Parker

Job Title: Activities Coordinator

The Activities coordinator Caroline Parker has over 22 years of experience in working within Health and Social care and holds NVQ level 3. Caroline oversees activities for all service users and centres her approach on promoting positive risk-taking in attaining individuals’ goals which include, one-to-one reminiscing, and support out to Local markets, coffee shops, day clubs and lunches. Caroline also organizes all events and entertainment at St Elizabeth.


Lilly and Tommy

Lilly and Tommy

Job Title: Pet Therapy

St Elizabeth's unique Pet Therapy team help to support service users' well-being and includes a Dachshund cross named Lilly and a visiting Collie, named Tommy.


Sean

Sean

Job Title: Maintenance

Maintenance is overseen by Sean Tarrant who has been affiliated with St Elizabeth since 2019. To retain our homely and familiar atmosphere, we try to retain the same person to deal with all our repairs and renewals so as to avoid lots of different tradesmen. Sean oversees both the interior and the exterior and our small garden at St Elizabeth.


Staff

Staff

Job Title: Care Team

All other staff in our team are involved in an ongoing training development plan which includes all mandatory training and any other training that they have a particular interest in. All staff have the ability and knowledge to deal with the needs of our service users and deliver person-centred care Recruitment of new staff is led using value-based qualities to ensure our staff team can naturally demonstrate kindness and consideration. We also aim to ensure that every member of staff has at least achieved an NVQ level 2/Care Certificate.