Lavender House

166 Newtown Road, Woolston, Southampton SO19 9HR
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13 Reviews
  • Lavender House, Southampton
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Care Provided by Lavender House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care

Good to Know

  • Person in charge
  • Paula Ciuraszkiewicz (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

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Lavender House Reviews (13)

Over all time Lavender House has 13 reviews.

Overall Experience

  • 8
  • 5
  • 0
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13

Review from Linda G (Niece of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Lavender House for over four years now. She is happy to live there and loves all the staff and has nothing but praise for them.
Lavender House is very homely and has a good garden to relax in. When visiting the staff are very helpful and friendly and always make you feel at home.

Reply from Carey Ely, Registered Manager at Lavender House

Thank you so much.


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Review from K S (Son-in-law of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with all of the services and care that my mother in law is receiving. She is very happy at Lavender House so many thanks to the staff and management.

Reply from Carey Ely, Registered Manager at Lavender House

Thank you so much for the positive feedback, this is so encouraging to hear.


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Review from G M (Niece of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is happy and content, most of the time! The home is introducing new trips out next year. I am confident in her care home.

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Review from Jean W (Friend of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with visiting Lavender House. Over the last few years, we have found all the staff excellent and they treat all the residents with care and respect.
No matter what time of the day we visit, the residents seem to be very happy and smiley.
We are always made very welcome and nothing is
a trouble to them. Staff are always available to listen.

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Review from Matthew C (Son of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Lavender House and I can honestly say I wouldn't want him anywhere else.
The home is a credit and a beacon of hope for many people in an industry that fails on so many levels.
The staff treat every resident like they are their own blood. They go above and beyond to ensure
that the residents and their families are always looked after.
The only other thing I can say is a premium brand of lager don't do care homes but if they did they would be like this one.

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Review from Carl N (Husband of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Lavender House for almost a year. She has been looked after extremely well and loves all the staff who love her in return. I have absolutely no concerns as to he well being whilst in Lavender House.
I consider the standard of care as excellent.

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Review from Jacqui C (Wife of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Lavender House for the last three and a half years. The care, love and support both he and our family have received is second to none.
The management and staff are so dedicated to all the residents and nothing is too much trouble for them.
I couldn't be happier knowing that
when I leave he is in safe and loving hands. I couldn't wish for anything more.

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Review from Anne L (Daughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent in every way.

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Review from Hayley M (Daughter of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deciding on a care home for Mum was probably the hardest decision we have ever needed to make. Worrying whether she would settle, and concern over the care she would receive. From day one, we knew we had made the right decision in choosing Lavender House, and feel that we now have a huge extension
to our family! The staff are always welcoming, inclusive and caring, treating all of the residents with the dignity and respect they deserve. Mum is so happy and content, and most importantly safe. The staff are always on hand to help with any requests and welcome us at any time of the day or night. Lavender House provides such a happy environment for residents and their families. There are not enough words to thank the manager and her team for their amazing care and dedication, and we feel so grateful to have found them.

Reply from Carey Ely, Manager at Lavender House

Hayley how lovely and we feel privileged that we are your family as we certainly feel the same. Thank you so much.


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Review from Angela S (Daughter of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has now been at Lavender House for about 8 months.
Initially, we were unsure where mum would be happiest and best cared for. We couldn't have chosen better and could not have wished for a nicer "home from home".
She is now very content, happy and safe. The staff are all consistently warm, welcoming,
attentive and dedicated to all residents in their care. Lavender House provides a wonderful, safe, happy environment for residents and visitors treating all with dignity and respect.

Reply from Carey Ely, Registered Manager at Lavender House

Lovely to read such a positive review and recognition for the dedication my staff team show.


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Review from Lee C (Son of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at the home for a few years now. He has a wonderful connection with the staff. They have given him the respect, care and dignity, knowing how to adapt to each stage of change in his care. They have continuously supported us as a family but most of all my mum who visits 3-4 times a week.
We are made to feel very welcome and listen to our requests and wishes to help us continue being a family. The staff and management are fantastic!

Reply from Carey Ely, Registered Manager at Lavender House

Thank you Lee and this makes me so proud of my staff team who are very dedicated to their career in care and I know they care with hearts... but so nice to hear from family.


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Review from Charles A (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent level of care provided. The staff engage well with the resident and try to make it a fun and caring place.

Reply from Carey Ely, Registered Manager at Lavender House

Thank you for your review. We really appreciate the acknowledgement of dedication and care the home achieves.


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Review from Philip K (Son of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I write this on behalf of my brother, sister and myself.
Thank you for the dedicated and compassionate care you showed and provided Mum during these last three months.
Within days of arriving in November, she very quickly referred to Lavender House as home and the staff as her family.
That she settled
in so well is a testament to the marvellous caring ethos displayed by all the staff.
You made her final time comfortable, respectful and dignified.
We will always remember.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Lavender House

What types of Care is Lavender House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lavender House have?

There are 22 Single Rooms.

How far is Lavender House to the centre of Southampton?

2.6 mile(s) as the crow flies, distance by road may be significantly further.